All Star Slots bonus

RUSTYROO

Dormant account
Joined
Oct 9, 2007
Location
Australia
Okay i dont want to go casino bashing and especially not one i like but...
I had a rude awakening as to how their quick cash bonus system works and i think it stinks!:sob:

I deposited $30 via Neteller and received the standard 10% bonus.
From what i understood, i had to wager the $3 25x for it to clear into my cash balance.

I did very poorly playing slots on my deposit and had $3.19 left ($3 bonus).
I did a $0.30 spin which used $0.11 from the bonus money as i only had $0.19 left in the cash balance.
I hit the bonus round and won $11.37.
I then got lucky and started winning and when i got out of the game after a while i looked at my account in shock.
I had $60 in cash and $55.60 in the bonus account.
I thought it had to be a mistake as i for sure wagered a hell of a lot more than the $3 25x so i contacted support and was told this...

The 25x wagering requirements are placed upon your original bonus and any susbsequent additions to the bonus balance that have been created from this bonus have the same wagering requirements taken from the bonus is was gained from.

To convert the whole sum of the remaining $55.60, you will need to wager a further $1369.60, remembering that it will move in increments of $5.00. You need to wager a further $104.6 for the next $5.00 to be converted from the bonus balance and a further $1265.00 to convert the subsequent remaining $50.60.

So in other words, If my deposit had just lasted long enough to wager the 25x $3 which would of been $75 i would of been fine, but because my deposit went south faster than lightning and i used $0.11 from the bonus account, i now have to wager an extreme amount if i want to cashout all of it and considering i only low roll its out of the question.

And it all starts back up again if i lose the cash balance and start winning on the bonus amount...it could go on forever.:eek:

I have no problem with having to wager an amount of a bonus received and yes its good that it gets put into the cash balance at $5 increments but IMO it should stop after you have wagered your original bonus... much like MG bonuses work.

It's a shame as i really like this casino and it was fast becoming a favorite on my desktop.:(
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
That is the most ridiculous situation Ive seen for quite a while.

So, if you have another win with the bonus money and it increases the bonus balance to $100, then you have to wager the $100 25x??? and then what if you win another $50?? Looks like the more you win, the more you have to wager!!

It obviously doesnt work like the MG Ezbonus where it doesnt matter which balance the wagering actually comes from.

Surely you cant be held to wagering requirements of a bonus you did NOT receive on your original deposit??? It should be $3 x 25 pure and simple!!

I really hope someone from All Star Slots sorts this out as I wont play there again until they do.

Here are the bonus sytem terms....and I dont see anything about winnings from bonus balance being added back to the bonus balance.

Bonus amounts are moved in increments of $5.00 therefore the bonus balance can be split into $5.00 quantities, where each time the bonus requirement is met (i.e when $125.00 is wagered), $5.00 can be moved from the bonus balance to the cash balance where it can be used/withdrawn however you wish.

Whenever you take up a bonus offer be sure to read its wagering requirements and the Quick Cash Bonus Systems Terms and Conditions to fully understand all that you are after and entitled to. Upon gaining a bonus promotion you will be able to check within your balance (in the cashier section of the casino) two values; your cash balance and your bonus balance. These two figures are combined together to give you your full playable balance. Any further deposits will be added to the cash balance, whereas any acquired bonuses will be added to the bonus balance. At any time, withdrawals are only possible through the cash balance however as mentioned the entire balance (cash plus bonus) is available to play with in the casino.

All wins and losses affect the total balance in your account. Wagering requirements will tell you how many times your bonus needs to be played through for it to be transferred into your cash balance so that you can withdraw it. Yet instead of having to play through the entire wagering requirement until you are able to convert your bonus in to real money (as in some online casinos), the All Star Slots Quick Cash Bonus allows you to convert through increments of $5.00. The wagering requirement for all bonuses (at time of publication) is 25 times. Therefore wagering $125 will see $5.00 of your bonus money converted instantly rather than having to wager the full $2,500 to receive all the bonus amount of $100.00 at once.
 

RUSTYROO

Dormant account
Joined
Oct 9, 2007
Location
Australia
I read all of the bonus terms the first time i signed up there and never did i understand that is how it was worked out.
This may just be the second casino this month to lose me as a player due to wacky bonus terms. (The other being Intercasino...enough said with that one:rolleyes:)
 

All Star Slots

Dormant account
Joined
Nov 17, 2008
Location
Curacao
Response to All Star Slots Bonusing

Dear Rustyroo,

Thank you for your post. We apologize for any inconvenience but as you have explained this is how our Quick Cash Bonus works. As with all bonus systems on different platforms, your will see the pros and cons of each of them.

The key points from our bonusing system are:

If you wager from your Cash Balance, any wins will be credited to your Cash Balance.
If you wager from your Bonus Balance, any wins will be credited to your Bonus Balance.
If your wager consists of funds from both your Cash Balance and Bonus Balance, any wins will be credited to your Cash and Bonus Balances in the same ratio as which the bet was consisted of.

All wagers will come from your Cash Balance until it has depleted, at which point your Bonus Balance will be used for wagers.

Regardless of whether a wager uses Cash, Bonus or a combination from the funds of either balance, they still contribute to your wagering requirements (providing you are playing an eligible game: i.e. all except BlackJack).

All our bonuses are subject to a 25x play-through wagering requirement upon any bonuses you are credited or any funds in your bonus account that have been won from a wager consisting of funds from the Bonus Balance.

Any funds in your Bonus Balance are incrementally converted from your Bonus Balance to your Cash Balance in increments in $5.00. Therefore for every $125 wagered, you will be able to convert $5.00 from your bonus balance.

For example:
If you had $0 in your Cash Balance and $130 in your Bonus Balance, and you wagered $125 without a win; after that last spin, you will have converted the last $5 from your Bonus Balance into your Cash Balance, where you can continue playing from.

And it all starts back up again if i lose the cash balance and start winning on the bonus amount...it could go on forever. :eek:

Dont forget that for every $125 wagered you will have converted $5 into your Cash Balance. Then the next subsequent wager would most probably come from your Cash Balance (unless it was a wager over $5 which will then consist of Cash and Bonus money), and any prizes will be credited to your Cash Balance.

Our bonuses are essentially just that: a bonus to assist your real cash play. It is also a good example of why players who usually request to be excluded from deposit bonuses from other casinos can accept these and not technically be affected or restricted by our bonuses.
A player signs up, deposits and gains a bonus. As they play through their deposit, the bonus will seamlessly be converted from their Bonus Balance into their Cash Balance everytime the meet the wagering requirements. Providing they have wagered 1x their first deposit, they are entitled to request a withdrawal for any funds in their Cash Balance. Players can also play BlackJack and not have their winnings and bonuses forfeitedhowever BlackJack wagers will not contribute to the Wagering Requirements to convert the Bonus Balance.

If there are any questions from anyone, Id be happy to help.

Regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Thankyou for the post Denny, but the system, whilst simple on the face of it, is actually quite misleading.

If I make a $30 deposit and receive a $3 bonus with a 25x wagering requirement, I should be able to withdraw my winnings after wagering $75. Its as simple as that. The wagering requirement should NEVER increase as you play.

I personally think Rusty has been shafted here.

Denny, could you also please point out in the bonus terms where it is expressly stated:

If you wager from your Cash Balance, any wins will be credited to your Cash Balance.
If you wager from your Bonus Balance, any wins will be credited to your Bonus Balance.
If your wager consists of funds from both your Cash Balance and Bonus Balance, any wins will be credited to your Cash and Bonus Balances in the same ratio as which the bet was consisted of.
 

All Star Slots

Dormant account
Joined
Nov 17, 2008
Location
Curacao
Thankyou for the post Denny, but the system, whilst simple on the face of it, is actually quite misleading.

If I make a $30 deposit and receive a $3 bonus with a 25x wagering requirement, I should be able to withdraw my winnings after wagering $75. Its as simple as that. The wagering requirement should NEVER increase as you play.

I personally think Rusty has been shafted here.

Denny, could you also please point out in the bonus terms where it is expressly stated:

Hello Nifty29,

Thank you for your post. You are correct; it is as simple as that. If you have $3 in your bonus balance and have wagered $75, that $3 would be moved from your bonus balance and placed into your cash balance. Anything in your cash balance is available for withdrawal (providing you have wagered 1x your deposit).

If you check the following page:
You do not have permission to view link Log in or register now.


You will see under Terms and Conditions 4:
"Winnings are paid to the player's cash or bonus balances in proportion to the source of the bet."

We have a variety of examples for people to get a better understanding of the bonus system:
You do not have permission to view link Log in or register now.


If you have any further questions, please do not hesitate to contact me.

Kind regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills.
 

RUSTYROO

Dormant account
Joined
Oct 9, 2007
Location
Australia
Thank you for joining in this thread Denny.
You have confirmed what email support informed me and may i say I'm very disappointed and was hoping i was misinformed but non the less...
IMO and I'm sure a whole lot of others out there, this is a very unfriendly player bonus if you end up not clearing it before you lose your cash deposit.
I think it's absolutely ridiculous to have to wager the amount i was told all from winning off a $3 bonus.
You can have your pro's and con's but give us players simple and clear cut terms and conditions and just put in the plain old facts without the rewording mumbo jumbo or missing major factors and you might come off a little better even though this is the worst bonus i have ever been given from any casino i have played at in the last 4 years.
I can not think of any decent casino that would give you a deposit bonus and let you clear it if you wager your deposit 2.5x (25x bonus) but if you lose all of your deposit before clearing and then win with the bonus a few times before any of it reached your cash balance...that's just kicking a dog when its down IMO.
Lets say you get $5 sent to real cash then don't win with that but then win with the next few spins of your bonus money and now your wagering has increased yet again... yes to me that sounds like a merry go round i feel sick and want to get off of.
 

All Star Slots

Dormant account
Joined
Nov 17, 2008
Location
Curacao
Thank you for joining in this thread Denny.
You have confirmed what email support informed me and may i say I'm very disappointed and was hoping i was misinformed but non the less...
IMO and I'm sure a whole lot of others out there, this is a very unfriendly player bonus if you end up not clearing it before you lose your cash deposit.
I think it's absolutely ridiculous to have to wager the amount i was told all from winning off a $3 bonus.
You can have your pro's and con's but give us players simple and clear cut terms and conditions and just put in the plain old facts without the rewording mumbo jumbo or missing major factors and you might come off a little better even though this is the worst bonus i have ever been given from any casino i have played at in the last 4 years.
I can not think of any decent casino that would give you a deposit bonus and let you clear it if you wager your deposit 2.5x (25x bonus) but if you lose all of your deposit before clearing and then win with the bonus a few times before any of it reached your cash balance...that's just kicking a dog when its down IMO.
Lets say you get $5 sent to real cash then don't win with that but then win with the next few spins of your bonus money and now your wagering has increased yet again... yes to me that sounds like a merry go round i feel sick and want to get off of.

Thanks for your comments and feedback Rustyroo. I understand your frustrations and I will make sure Wizard Gaming are informed of your criticisms regarding the bonus system for future considerations to its structure.

Regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
"""""The key points from our bonusing system are""""

Do not take a bonus at all here

Cindy
 

RUSTYROO

Dormant account
Joined
Oct 9, 2007
Location
Australia
"""""The key points from our bonusing system are""""

Do not take a bonus at all here

Cindy
Yes indeed Jas2587, but they don't give you a say in it.
Every deposit grants you a bonus and you cant exclude yourself from them so that this kind of thing cant happen:(
 

All Star Slots

Dormant account
Joined
Nov 17, 2008
Location
Curacao
Yes indeed Jas2587, but they don't give you a say in it.
Every deposit grants you a bonus and you cant exclude yourself from them so that this kind of thing cant happen:(

Since the latest upgrade in the software a few weeks ago (Version 4.0), we now have the ability to remove bonuses from a players account after they have been issued.

As it appears that your main source of frustration appears when your wagers are coming from your bonus balance (when your cash balance is completely depleted) you can request that all bonuses be forfeitted from your account at that period or at any given time.

However as the beneficial nature of the bonus is that it converts as you wager, should you chose to deposit again, the bonus balance will still be there ready to be converted should you meet the wagering requirements at every incremental step.

The only other option would be to not wager when your balance is solely made up of your bonus balance, to avoid situations where you constantly win and build up your bonus balance. However I must point out that players have wagered solely from a small amount in their bonus balance and gone on to increase their cash balance from conversions and winnings.

Kind regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Denny,

I think you have explained the bonus issue very clearly in your posts but this does not obscure the fact that this is a ridiculous system. So on top of you having to be lucky you also need to have the right balance in your cash account as opposed to your bonus account to bear the fruits of a nice spin. This is complicating matters and I believe that this should be reflected back to Wizardgaming and ask them to introduce bonuses that are more player friendly. This sort of thing takes away the entertainment that bonuses are expected to deliver.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I had this discussion a few months back when they came on board started in the other thread. I disliked it immensly and requested the bonus to be removed and as I said before, they said it was not an option at that time. Bonuses should only be given if requested IMO.

This is more of a come on than anything and I hate come on's. Come on's remind me of sneaky, sleazy people trying to sell you a knock off brand for cheap swearing it is as good as the real thing, and then sucker punch you when the item breaks in 5 minutes.

I have officially uninstalled the casino at this time and will not play there until this is changed and the games get back (play) to where they were. I KNOW they will miss my deposits.

Have a nice day.

.
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
I'm sure we'll see wizard gaming making some updates very soon.
I just can't see Slotsville (Rushmore group) offering bonuses with ridiculous terms like that.

Freddy
 

RUSTYROO

Dormant account
Joined
Oct 9, 2007
Location
Australia
Update....
I ended up just taking the $60 cash and forfeiting the $55.60 bonus.
I figured if i had trouble in the beginning wagering my deposit 2.5 times, my chances where slim that i would be able to wager another $104 just to get $5 moved to the cash account.
This is so dissapointing... I was playing main course when this happened and i started winning (geez i got 4 wilds in free spins with a good multiplier and landed $60 and just missed 5 wilds which would of paid $600..then i would of had atleast 15k wagering:eek2:).
I actually had my total balance at $160 and then continued to play down to $125 as i thought there was no way i had not wagered $75 and that i would settle for cashing out $125.
So now i only got $60 and if i had noticed this problem from inside the game (as it only shows your total balance) i would of had another $35 in cash i could of taken out.:mad:
I really hope Wizard steps up and fixes these ridiculous terms and also how about instead of when the second screen comes up in the cashier when making a deposit that confirms you are about to deposit and you will receive a bonus...make it so you have the option to take the bonus and would you like to..yes or no?
We shouldn't have to contact you every time we DONT want a bonus and it makes things even harder to do when the only means of contacting you is via email.
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
Update....
I ended up just taking the $60 cash and forfeiting the $55.60 bonus.
I figured if i had trouble in the beginning wagering my deposit 2.5 times, my chances where slim that i would be able to wager another $104 just to get $5 moved to the cash account.
This is so dissapointing... I was playing main course when this happened and i started winning (geez i got 4 wilds in free spins with a good multiplier and landed $60 and just missed 5 wilds which would of paid $600..then i would of had atleast 15k wagering:eek2:).
I actually had my total balance at $160 and then continued to play down to $125 as i thought there was no way i had not wagered $75 and that i would settle for cashing out $125.
So now i only got $60 and if i had noticed this problem from inside the game (as it only shows your total balance) i would of had another $35 in cash i could of taken out.:mad:
I really hope Wizard steps up and fixes these ridiculous terms and also how about instead of when the second screen comes up in the cashier when making a deposit that confirms you are about to deposit and you will receive a bonus...make it so you have the option to take the bonus and would you like to..yes or no?
We shouldn't have to contact you every time we DONT want a bonus and it makes things even harder to do when the only means of contacting you is via email.

I wont be downloading them as i dont like a bonus
an what gets my goat more then anything is playing along no bonus then after playing about 30 minutes you notice your balance jumped up
low an behold the suckers snuck a bonus into your account
makes me play out the cash an uninstall the SOB's

Cindy
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
i got 4 wilds in free spins with a good multiplier and landed $60 and just missed 5 wilds which would of paid $600..then i would of had atleast 15k wagering).

See this is the part this is too ridiculous for any rep to even begin defending.

The only fair way to work this kind of system is to have ALL winnings credited FIRST to the bonus balance up to the amount of the bonus awarded and THEN all winnings above that credited to the REAL balance.

Now THAT is what I call simple.

On another note, we probably should be directing our displeasure to Wizard rather than All Star as they dont create the actual backend system, although I think it would have reflected better on AllStar if they had just said 'Yep well that does kinda suck lets see if we can change it'
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
lunch is hardly ever free, although 3dice did give a no strings attached for new years [thats a true bonus ]
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
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Location
Bexhill on sea, England
I totally understand the players frustrations here... BUT at least the WR is only bonus x 25 and cashable - not some crazy bonus x60 or bonus x100 which most Rival casinos seem to be moving toward! :eek2: Nor is it phantom like many RTG's (and even some Rivals as well now!).

I agree it would be better if this bonus worked like most others on the net, but NOT if it means moving to higher WR's. If that was the choice, I'd say leave it like it is now.

Just 2c.
;)
 
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