Casino Complaint Alanutdfc vs Videoslots

[Tirilej]

Hi, your case with IBAS does not prevent you from submitting a PAB with us. However, a decision made by IBAS is considered binding per UKGC rules (since you are a UK citizen and the casino is UKGC licensed). The same is not true for a PAB with us because we are not recognized as an ADR by the UKGC.

Good to know, thanks
Then I hope he will do a PAB also since we're all curious of the outcome from this.

 

[Casinomeister]

One last chance.

@terrijohn - submit a PAB
@Alanutdfc - submit a PAB

 

[Casinomeister]

Not that it realy has anything to do with you or anybody else. I would appreciate it if you didn't post your "findings" here or anywhere else. Especially as this is not my post.

Once you go public with something in a public thread, then it's everyone's business. Don't tell people what they can or cannot post. That's a moderator's job.

 

[Alanutdfc]

Reading the PAB rules,it says the outcome will not be told to you anyway,as in the reason they kept my money,so nobody on this thread would see the outcome anyway?im going to read the PAB rules again and will then submit one to you guys i guess.

 

[Alanutdfc]

Ok Submitted a PAB,wrote loads of stuff with emails etc,only to be told it was over a 500 character limit lol,so had to delete most of it,i guess if you have questions i will just be asked them?

 

[Tirilej]

Yes, they just need the most important information. Don't worry, they are good at what they are doing.

 

[terrijohn]

One last chance.

@terrijohn - submit a PAB
@Alanutdfc - submit a PAB

Why would I submit a PAB?

 

[Casinomeister]

Why would I submit a PAB?

I thought you had a complaint against Video Slots that you wanted resolved. That's why.

 

[maxd]

I've heard back from the casino and unfortunately they simply say "player needs to take it to IBAS". Since this is a UK matter covered by the UKGC I'm afraid there's nothing more we can do here: player needs to take the case to VS's official ADR which is IBAS.

 

[Casinomeister]

Bummer for them. IBAS isn't as quick as our PAB service.

 

[maxd]

Agreed, but for now them's the breaks.

 

[shapesy]

So does that mean anyone from UK who has an issue with VS is wasting their time doing a PAB because they will say UK matter take it to IBAS?

 

[Mr Wild]

So does that mean anyone from UK who has an issue with VS is wasting their time doing a PAB because they will say UK matter take it to IBAS?

In general, if a case of a serious crime would be reported as a PAB, it would be illegal for an operator to share the information with anyone except the National Crime Agency in UK. Fines are huge and you can even go to prison.

 

[maxd]

So does that mean anyone from UK who has an issue with VS is wasting their time doing a PAB because they will say UK matter take it to IBAS?

No, it means that in this case this particular player needs to follow that route. That said I think we all know that the UKGC is constantly moving the goal posts so what may be coming is anyone's guess.

 

[livadiva]

How dare you call me out on a forum when I hadn't even mentioned my issues with videoslots. My complaint with videoslots is currently with an ADR, and that's all I'm gonna say about that. Also why would you say "you guys" when referring to me? Nice to see that my complaint is still fresh in your mind though.

Wow i've played here and never withdrawn. Everytime I've sent my verification ID, it has been rejected. I've found them contrite at Customer Service and when I started hearing about the Source of Wealth, I decided these people have too much personal information of mine and that they were not getting another cent of my money. I have a friend who won a large amount, went across the planet and met another player, only to be harassed by that guy in regards to money on her Facebook page. It doesn't sit well with me at all.

 

[colinsunderland]

In general, if a case of a serious crime would be reported as a PAB, it would be illegal for an operator to share the information with anyone except the National Crime Agency in UK. Fines are huge and you can even go to prison.

So was this a serious crime? And if so then why tell them to go to ibas if you can't share any info with ibas?

 

[bebo67]

So was this a serious crime? And if so then why tell them to go to ibas if you can't share any info with ibas?

Thats what I'm wondering. Wild has implied more then once that this is a serious crime, not sure how he can assume that? And it was the OP who is taking it to complaint, not the other way around.

 

[bebo67]

I wonder if VS has software to check if players have been blacklisted at other casinos. If so can they take money on those grounds?

 

[Casinomeister]

I think what is being implied here is that if you are in the UK and are committing fraud things suddenly can get complex. I am not saying that this is the case here - but checking the thread over at AG where one of these guys was using someone else's CC - well that is a red flag. The PAB is out of our hands since the OP has been referred to IBAS - and Video Slots needs a "binding" resolution. The PAB service is not a binding resolution service but a way "hopefully" that parties can come to an agreement over whatever.

Back to fraud: things have changed over the past few years. When casinos were licensed in Malta, or Gibraltar, or in the Caribbean, players could do pretty much whatever they want in order to defraud a casino (not saying this is the case here because I don't know). Now that casinos are licensed in the UK and players are there as well, then any fraud activity may be reported to the authorities. IBAS can deal with civil disagreement; the UK fraud division is used for criminal matters.

 

[bebo67]

I think what is being implied here is that if you are in the UK and are committing fraud things suddenly can get complex. I am not saying that this is the case here - but checking the thread over at AG where one of these guys was using someone else's CC - well that is a red flag. The PAB is out of our hands since the OP has been referred to IBAS - and Video Slots needs a "binding" resolution. The PAB service is not a binding resolution service but a way "hopefully" that parties can come to an agreement over whatever.

Back to fraud: things have changed over the past few years. When casinos were licensed in Malta, or Gibraltar, or in the Caribbean, players could do pretty much whatever they want in order to defraud a casino (not saying this is the case here because I don't know). Now that casinos are licensed in the UK and players are there as well, then any fraud activity may be reported to the authorities. IBAS can deal with civil disagreement; the UK fraud division is used for criminal matters.

Can IBAS and UK fraud division correlate with each other if there is a fraud case? Or does IBAS have to step down? In other words can two be going on at the same time?

 

[Casinomeister]

Can IBAS and UK fraud division correlate with each other if there is a fraud case? Or does IBAS have to step down? In other words can two be going on at the same time?

I have no idea - but my guess is that since they have nothing to do with each other (one being an organization - the other a part of the government) that any finding by the police would trump anything IBAS comes up with. But that's a question for them.

 

[maxd]

As I recall IBAS has been involved with cases that went to the UK Fraud Squad but they, like the rest of us, pretty much sit on their hands while the law does it's thing.

 

[bebo67]

Im curious in how this will play out, not that we will ever know. I think that because a PAB was turned down by VS it has made it all more intriguing. I had to google IBAS too.

 

[maxd]

It's not that they "turned down" the PAB, it's that there were obviously other things already in play. As soon as I asked it was "needs to be IBAS". I didn't get the impression that there was any conspiracy afoot.

 

[bebo67]

It's not that they "turned down" the PAB, it's that there were obviously other things already in play. As soon as I asked it was "needs to be IBAS". I didn't get the impression that there was any conspiracy afoot.

Nor I. I got the feeling as you that there is more involved.