A Letter To Players Of Slots Oasis Casino

[RobWin]

I recall that Louise said she was just back from vacation so there is no reason she wasnt in the office for the past few days. This is becoming a real cause for concern. I think it could be appropriate to PAB and let MaxD look into this matter.

Agreed Chu...I think that Max or Bryan one need to look into this payment issue as a blanket matter and not just on an individual level because this issue has concerned many players and posters here over the past couple of months. There are other threads here as well from last month.

 

[DaveG39]

Nervous time for me. Today will be 8 working days since my last cashout was approved. I got my last check in 8 days, and 10 is the magic number. If it doesn't get here by Friday...

 

[hitobito2005]

Last week, my Neteller withdrawal was paid in good time. Played on 9th August and was paid on 13th August (about $3000).

This is one of the first timely withdrawals i've had from the group (some others have taken upto 9 working days) so I was hoping the worst of their problems were behind them!

This weekend I lost my deposits so am unable to comment on speed of withdrawals this week.

 

[jetset]

It's difficult to understand why a management would let increasingly widespread concern over these payout delays slide toward negative speculation among its players and the community at large.

That's obviously not good for business, and they clearly know about this discussion.

Louise's message board silence only exacerbates an already bad situation.

I agree it's now time for PABs and see if Max can squeeze something that makes sense out of this operator.

If there's something nasty brewing here, then the sooner a warning is issued to protect damage to more players, the better.

 

[NASHVEGAS]

Jet,
Are you aware of the EwalletXpress situation? It just magnifies the S.O. situation for many but even if the EWX is just temporary (cynic as usual) the ramifications will affect all. Less deposits (like my potential cut 80%), even more slow pays et al. Enough bad news for now!!

 

[bigtimegambler]

ahhhh, i got bills to pay

 

[Louise]

I'm waiting on a small withdrawal from Cherry Red and it seems Louise is MIA.

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[NASHVEGAS]

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Hi Louise,
What is really going on with EWX and since they have put a hold on withdrawals or frozen their customer's funds , how are you remitting payment to players who were told they must withdrawal via EWX and may currently be on the Jenny Craig (weekly) payment plan. TIA

 

[Louise]

Hi NASHVEGAS,

eWalletXpress have informed us that they have technical problems which they are trying to fix and in the meantime have recommended that player's find an alternate method to withdrawal via as they are unable to provide us with a date/time it will be fixed.

As player's may not be aware of eWalletXpress' tech issues, we have canceled all player's EWX withdrawals and emailed all player's to inform them of this and request that they go in to the cashier to request a withdrawal via an alternate method.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[NASHVEGAS]

Hi NASHVEGAS,

eWalletXpress have informed us that they have technical problems which they are trying to fix and in the meantime have recommended that player's find an alternate method to withdrawal via as they are unable to provide us with a date/time it will be fixed.

As player's may not be aware of eWalletXpress' tech issues, we have canceled all player's EWX withdrawals and emailed all player's to inform them of this and request that they go in to the cashier to request a withdrawal via an alternate method.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Thanks for the reply and I hope all the other merchants are as reasonable as your reply indicates.

You also make a great point in "As player's may not be aware of eWalletXpress' tech issues" which may or may not true but EWX has done absolutely zilch to inform their customers.

I usually fund my EWX account in full weekly at a limit that is not published by EWX. Then I hit a casino cashier where I assume most are discovering the news.

Shame on EWX for emailing me today that I could deposit in full which has always been standard, ftr (if one opts for email notice) as one's prior debits clear. I got lucky on that side as I did not fund as EWX is still debiting accounts, In limbo, on the funds that were in transit to EWX from merchants.

Thanks again Louise for the insight, Sorry for a semi-derail...Carry on

 

[Louise]

You are welcome NASHVEGAS - Wow, I didn't realize that EWX had so far been so uninformative with their customers!

Glad I could answer some questions.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[DaveG39]

Hi lovetogamble,

I checked your account and can see that your withdrawal has since been processed. It was requested on Sunday 16th and processed on the 19th.

Concerning other players, I am going through PMs now so will address any assistance that is required.

Sorry I have been MIA for a few days, not good timing I know, I came back from my break and got real sick after being back only for 1 day so have had 3 days in bed! The 'silent treatment' wasn't on purpose

Please, anyone with issues PM me - From what I see, withdrawals are looking pretty up-to-date, but don't hesitate to contact me.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Glad you are well and back to helping players with issues.

 

[bigtimegambler]

what about usemywallet? only ewallet is problems? i have umw with on 10th as well, plz process today, i have late cc payments

<snip> on rushmore

 

[RobWin]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

 

[DaveG39]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

First of all, I'm not so sure how "reasonable and valid" the above is. Just sounds canned to me ("We're working on it, evn though it's out of our control, get back to us"), but I suppose it's better than nothing. Besides, isn't that what CS is spouting to anyone who asks? Second, if you admit there's a real problem, you may curtail some of the worst speculation (ie Rushmore is about to go bust due to cashflow issues). However, you also confirm some speculation. ("better to be silent and be thought of as a fool, than to speak and remove all doubt" ). Third, with less than 2,000 "active" members, and only a fraction of those playing at/concerned with Rushmore, we, unfortunately, are the "vocal minority" to them.

 

[rockycatt]

ok so e wallet xpress is in my checking account right now clearing 50.00 bucks i deposited to them.

i was going to load more to them but now i guess ill need to go through Qt OR cc

any other casino's having same problem or is it geographically isolated

thanx in advance R C

 

[bigtimegambler]

this is amazing, is anyone gettting anything processed? rushmore wont pay me

 

[DaveG39]

this is amazing, is anyone gettting anything processed? rushmore wont pay me

Did you send Louise a PM? If not she may have missed your earlier post. FWIW my last check is late too, or it will be if FedEx doesn't arrive in the next few hours.

 

[bigtimegambler]

yep, but nothing happens still

 

[LaurieJim]

yep, but nothing happens still

This is just sad, just plain sad, i honestly think Louise had her hands tied on this whole deal, when she first came on Casinomiester she kicked butt and took names, always returned pm's and had her players here paid pronto, but she is merely a spokesperson for this group and has taken alot of flack for something that the head honchos above her should have had the balls to do instead of leaving this dirty mess for her to straighten up imo.

I would like to see them get back on top of the game, pay the players who are owed, get their act together and maybe earn back the respect again of playing customers. ............laurie

 

[jetset]

I just don't "get it"...

Why after at least two months or longer of threads and posts like this one here concerning the "Rushmore Group" about delayed payments and such have there still been no one from the "Rushmore Group" come forward and offer a reasonable and valid explanation over these issues?

Why is it so hard for an online casino or an online casino group to come out and make at the very least a simple statement simply saying...

"The (Add Casinos Name Here) would like to sincerely apologize to our customers and players over the recent payment delays that you guys have experienced as of the past several weeks. We have had issues with our processors that have been out of our control that have caused these recent delays in payouts. We are working hard and fast to rectify these issues so that our players will not have to experience further delays. We sincerely hope that you will remain a loyal customer as we work to make your next experience with us a better one"

Now someone please explain to me why a statement like the one above is so damn difficult for an online casino to make? It certainly does not seem to be rocket science to me but maybe I'm just not getting it here, so someone please enlighten me.

I also think that a mock-up statement like the one I just created above would suffice most players and set their minds at ease on a lot of issues and would further curtail anymore speculation, IE: Damage Control

PS: My services are for hire but they will not come cheap to anyone interested in hiring me..

I agree - trust is often built or strengthened (in this industry especially) by simply communicating with your players, and that could have been done more effectively here by a management that must have been warned about this thread and were obviously aware that their frontman (sorry - woman <grin>) was incapacitated.

More times than not, good communication kills speculation and rumour generated by often justifiable player fears.

In general players are not unreasonable people, but taking them for granted and leaving them in the dark - particularly on payout delays - is unlikely to be taken kindly.

If this is now straightened out we should soon see the practical proof in the form of players payout complaints being resolved.

 

[Deeplay]

Well this thread and issue seems to continue ... I wonder if it was any other group that some kind of warning would have been issued already. It would be interesting to see the CMS view point on this whole sorry episode

 

[Louise]

I have dealt with several player's PMs today which have been sent over the last couple of days, and all of these players withdrawals are fine.

As always, I can be contacted via PM if anyone needs any assistance.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[RobWin]

I have dealt with several player's PMs today which have been sent over the last couple of days, and all of these players withdrawals are fine.

As always, I can be contacted via PM if anyone needs any assistance.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Who Said This?

"Trust is what holds this industry together. If you don't have trust, you don't have anything worth dealing with. Since the online casino industry is still unregulated for the most part, players will remain cautious, cynical, pessimistic and accusatory. It is up to the casino to do battle against this negativity. The way to do this is to be upfront, honest, humble, and when you make a mistake - admit it. Admitting our mistakes humanizes us, and people relate to people this way. This is a people business."

 

[oldtrvlagt]

I haven't placed a bet online for almost a month. The deposits before that were disappointing to say the least...granted I do not expect to win every time but a bonus round once every two hundred spins would be nice. So, if you take that into account, with the numerous posts on the forum with the payment issue, I think a more detailed explanation would be in order. IMHO online casinos and the people who play have a very tenuous relationship. Who do we "trust" with our money? Who do we "trust" will pay us in a timely manner? Once that "trust" is lost how does the casino regain it? Or do they?

In all the deposits I've made with the Rushmore Group I have cashed out once ($400). With all of the issues going on (and no clear definitive answer) I probably won't deposit again. No great loss to them but what about all of the people out there that we do not know about? Maybe if you add us all together?????

Just my 2 cents on the subject and hopefully everyone (here, there, and everywhere) will get paid.