A Letter To Players Of Slots Oasis Casino

[DaveG39]

Who Said This?

"Trust is what holds this industry together. If you don't have trust, you don't have anything worth dealing with. Since the online casino industry is still unregulated for the most part, players will remain cautious, cynical, pessimistic and accusatory. It is up to the casino to do battle against this negativity. The way to do this is to be upfront, honest, humble, and when you make a mistake - admit it. Admitting our mistakes humanizes us, and people relate to people this way. This is a people business."

Yes, but what if the "upfront, honest, and humble" answer is something like, "This is, and will continue to be, an ongoing issue. We are doing everything in our power to resolve it, but do not know when that will be...etc", platitudes to follow. Then what? I'd like to see them add a few days to there own stated guidelines (ie "up to 15 days for checks or wires" instead of the current 7-10. FYI, last time I chatted with CS re my cashout on the 7th, they said to expect 1-3 days delay beyond the normal 10.

 

[RobWin]

Yes, but what if the "upfront, honest, and humble" answer is something like, "This is, and will continue to be, an ongoing issue. We are doing everything in our power to resolve it, but do not know when that will be...etc", platitudes to follow. Then what? I'd like to see them add a few days to there own stated guidelines (ie "up to 15 days for checks or wires" instead of the current 7-10. FYI, last time I chatted with CS re my cashout on the 7th, they said to expect 1-3 days delay beyond the normal 10.

Well, I would say that that would damn sure be better than "No Statement" at all, like we have seen from this group for the past two months now...don't you think!

Something is always better than nothing which is all it has been now.

You can keep on with the "What If's" all day long but with "No Official Statement" whatsoever then the speculation will continue.

 

[bigtimegambler]

approved! thanks

 

[smiley]

UPDATE ON COOLCAT WINNINGS

Sorry wrong place to post my update, I apolligize.

My first and only withdrawal I had with slots oasis I had to have Louise handle it and she did, with in 5 minutes I got my approval and my money . I agree, if she can do that, then why doesn't the withdrawal dept just do it so they don't have many angry players. Rchybnker72, you mentioned coolcat?? I am still waiting to receive my withdrawal since 7/11 $1111.00 and believe me I've contacted them constantly and I get no where. It's just a waiting game with them. Robert who was checking into that seems to have disappeared. LOL

 

[RobWin]

UPDATE ON COOLCAT WINNINGS I was told by the withdrawal dept. that they sent me my check 1,046.00 by overnight express Fed ex and should receive it by this week or within 7 days. I always thought that overnight meant the next day but guess not with this casino. I was told they could not use money gram or western union like I requested because it was too much money!! HA! Don't I wish I won too much money!! Of course my winnings went down 65.00 for the charge of sending it fedex . Any ways, can not wait to finally receive it so I can once and for all be done with this whole casino.

What does your "UPDATE ON COOLCAT WINNINGS" have to do with this Slots Oasis thread??
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[smiley]

nothing sooooo sorry. I was updating from my last post that I talked about slot oasis on and responded to Rchybnker72 regarding coolcat. Again sooo sorry please accept my apolligy.

 

[RobWin]

nothing sooooo sorry. I was updating from my last post that I talked about slot oasis on and responded to Rchybnker72 regarding coolcat. Again sooo sorry please accept my apolligy.

Nothing to be sorry about smiley, but I figured you would have posted that in your other thread that you started HERE actually regarding "Cool Cat Casino". The Rushmore Group may have a lot of slow payments going on lately that they won't explain why about...but in no way, shape or manner should they be associated with the likes of that Rogue bunch at Cool Cat Casino.

 

[smiley]

You are absolutely right. When you are right, your right. I edited and will post on that thread. thank you.

 

[chuchu59]

I have dealt with several player's PMs today which have been sent over the last couple of days, and all of these players withdrawals are fine.

As always, I can be contacted via PM if anyone needs any assistance.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Hi Louise,

Pms are useful for resolving individual cases but now that the delayed payment issue has been blown so wide the best remedy is to take the bull by the horns. I understand that you are reluctant to disclose anything connected to the financial health of Rushmore but if you want us to regain confidence you must address the following:

1/ When will all outstanding payments be settled (you may give another date for USA players as it takes longer) but be realistic about it.

2/ When will Rushmore stop it's nonsensical method of having each and every payment approved by the Accounts manager (nothing against you Louise but it may be seen as a reason for stalling payments IMO). Most withdrawals should be processed through an automated system once all faxback forms are approved unless the player in question is flagged for secruity issues or the sum requested is too large. If Inetbet and jackpot Capital can do it why not Rushmore?

3/ Optional but if you really want to keep your customer base intact show a little appreciation for those players who had their payments stalled and in moments of weakness proceeded to reverse and lost their pending withdrawals. I believe both player and casino should share responsibility in these instances.

Harm has been done but whether it is only a shallow wound or a deep scar depends on how well you handle it.

 

[jetset]

I can understand why Rushmore et al would prefer to keep these exchanges private via PMs, but Chuchu is right - this has now become a serious public issue and warrants more transparency.

If Rushmore won't do it, then perhaps the players that have posted complaints will come in and confirm that their issues have been resolved?

Between that and Max's PAB numbers we should have a better idea of how effective Rushmore is being in dealing with this mess.

 

[lovetogamble]

Resolved

If Rushmore won't do it, then perhaps the players that have posted complaints will come in and confirm that their issues have been resolved?

My issue with Cherry Red was resolved and I am taking Louise at her word that she was just out of the office a few extra days not feeling well. My withdrawal was a small one so I can't say much about others who are waiting on large withdrawals. As long as Louise is with the Rushmore group I will stay faithful and play there.

 

[DaveG39]

I have dealt with several player's PMs today which have been sent over the last couple of days, and all of these players withdrawals are fine.

As always, I can be contacted via PM if anyone needs any assistance.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Things certainly aren't fine with me...13 days, 2 deadlines, and counting. Also it has become painfully obvious that Louise has zero control over tranactions other than E-Wallets. Granted, checks may not have been the best way to go, but, with my low-roll budget, I was trying to avoid QT's fees, on top of bank fees. Guess I'll be going the "high roll, les often" route from now on...@Inetbet

 

[redbird52]

Payouts at Slots Oasis still slow???

Hi Everyone - I came here looking for answers on payouts and stumbled upon CM and the forums. I play at Slots Oasis and processed my first withdrawal on August 13th.

Tomorrow will be 2 weeks since I did this and I still haven't received my payout. It's for $4000 thru UseMyWallet. I have had a customer service rep email me a couple of times, but, I'm still waiting. All my fax back forms were previously approved, so I'm curious to see just how long this will take. It doesn't make me feel all warm and fuzzy - or in a hurry to return and play there. I'll keep you updated.

 

[chuchu59]

Welcome Redbird52,

You surely stumbled into the best gambling forum available. Many of us here are keeping a close watch on Rushmore. Actually, if the situation deteriorates it may be time for players with outstanding payments to pitch-a-bitch.

Stick with us. We will endeavour to make you warm and fuzzy even if they currently cant do that for you.

 

[redbird52]

Thanks for the welcome chuchu59. I have been thoroughly entertained and quite a bit enlightened already just going through some of these threads. I can see I'll have quite a bit of reading to do to catch up with the latest news on my favorite hobby!

 

[NASHVEGAS]

Afterthought of BRIANZZ's [post=316754]CHERRY RED, PAY YOUR BILL, PAID LOL[/post]

 

[redbird52]

Slots Oasis withdrawal update

Update: After posting my $4000 withdrawal at Slots Oasis on August 13, it hit my Quicktender account on August 31st. This is a big relief.....I think I'll stay away for awhile though... the Rushmore group seems to be having payout difficulties. I've switched to Lucky Red for the moment, ClubWorld looks better right now.

 

[cheetahwind]

The rep at Cherry Red told me that they were having issues withdrawaling to UMW and eWalletExpress. So they told me to do either a check or a wire transfer. I've also been reading though that apparently there not any faster with the wire transfer over the UMW. Oh well the nice thing about the wire is when it does hit I can take the money out right away vs waiting for UMW to send it to me.

 

[Pulver]

I requested a MB withdrawal from Rushmore on the 30th of August and I received it today. So maybe things are imroving for the better again.

 

[DaveG39]

I requested a MB withdrawal from Rushmore on the 30th of August and I received it today. So maybe things are imroving for the better again.

Believe it when I see it....day 18 and counting for my check...and Louise has disappeared again.

 

[Pulver]

Gez, thats bad Dave...

Hope it arrives soon...

 

[silkprint]

That rots Dave ..I hope you get it for the long weekend.

 

[Louise]

Hi everyone,

Once again, I am back!! The lesson to learn from this is that when you are sick and then recover, don't rush back to work too quickly, as you may get sick again! So yes, 5 days in bed and now back in the office again - Really sorry for me being MIA and not being here to help you all out!!!

Dave - I've PMed you.

Anyone else with issues, please PM me. Those that have already PMed me, I am half way through them so am sorting through now.

Hope everyone is good.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[silcnlayc]

Really sorry for me being MIA and not being here to help you all out!!!

Louise, you need to get an assistant because you really are allowed to take a vacation, sick leave and personal time just like we all do. It is not fair to have such aheavy burden placed on you for so many casinos...

It is also not fair to you to have to handle all these IM requests alone.

Demand informed help and make them hire someone you can train in the ways that you like and need...There should be a rep for each casino and the reason you have fallen ill twice now, is, that I believe is due to stress...overwork...and lack of help..

Take care of yourself please. The casinos will ALWAYS take care of theirselves.


Silc.

 

[Louise]

Louise, you need to get an assistant because you really are allowed to take a vacation, sick leave and personal time just like we all do. It is not fair to have such aheavy burden placed on you for so many casinos...

It is also not fair to you to have to handle all these IM requests alone.

Demand informed help and make them hire someone you can train in the ways that you like and need...There should be a rep for each casino and the reason you have fallen ill twice now, is, that I believe is due to stress...overwork...and lack of help..

Take care of yourself please. The casinos will ALWAYS take care of theirselves.


Silc.

Thanks Silc...

It's OK, kinda my fault really as I should and could have take the extra couple of days off to recover fully.

I am going to get a Casinomeister sidekick to help me out in these cases where I can't get on here myself to reply and help people out.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.