"888 has opened you an account..."
- Thread starter rainmaker
- Start date
888.com Casino review - rogue casino warning
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I was curious about the account that they have opened for me at another casino, so I downloaded Casino-on-Net.
And yes, the account is in my name with my personal information. Ready to be used for deposits and play.
For information, 888.com is the casino listed in the accredited section. But they have many "in-house brands such as i) 888, (ii) Casino-on-Net, (iii) Pacific Poker, (iv) 888sport, (v) 888ladies, (vi) 888games, (vii) 888casino, (viii) 888poker, (ix) 888pachinko and (x) Reef Club Casino"
Casino-On-Net and most of the "in-house-brands" are not accredited on Casinomeister.
So be aware. If you open an account at the accredited 888.com casino, then they may open accounts at other casinos in your name without your permission.
My opinion is that this is unacceptable for an accredited casino.
I was curious about the account that they have opened for me at another casino, so I downloaded Casino-on-Net.
And yes, the account is in my name with my personal information. Ready to be used for deposits and play.
For information, 888.com is the casino listed in the accredited section. But they have many "in-house brands such as i) 888, (ii) Casino-on-Net, (iii) Pacific Poker, (iv) 888sport, (v) 888ladies, (vi) 888games, (vii) 888casino, (viii) 888poker, (ix) 888pachinko and (x) Reef Club Casino"
Casino-On-Net and most of the "in-house-brands" are not accredited on Casinomeister.
So be aware. If you open an account at the accredited 888.com casino, then they may open accounts at other casinos in your name without your permission.
My opinion is that this is unacceptable for an accredited casino.
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- Joined
- May 29, 2008
- Location
- A
Im with you that is unacceptable
. And they create another account for you. I had an account at 888, but i closed it. And i didnt received any email about new account.
- Joined
- Oct 5, 2010
- Location
- Herzliyah, Tel Aviv, Israel, Israel
Thanks Rainmaker,
This is an issue that has been resolved in the past, we do cross market amongst our in house brands. We are not giving your personal details to anyone outside of 888 or it's in house brands.
If you were to receive an email saying that we had opened an account for you at a casino that has no relation to us, I would then worry.
So I thank you for your concern about sharing details, but we have been very open about the fact that we share details amongst our in house brands such as Casino On Net.
If you don't want the account or the free money in it you are free to close it.
Regards,
Rachel
This is an issue that has been resolved in the past, we do cross market amongst our in house brands. We are not giving your personal details to anyone outside of 888 or it's in house brands.
If you were to receive an email saying that we had opened an account for you at a casino that has no relation to us, I would then worry.
So I thank you for your concern about sharing details, but we have been very open about the fact that we share details amongst our in house brands such as Casino On Net.
If you don't want the account or the free money in it you are free to close it.
Regards,
Rachel
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
I would not expect this sort of reply from an accredited group. It seems dont really understand Rainmaker's concern judging by your tone.
- Joined
- Jan 20, 2004
- Location
- Pictland
FWIW, Bryan has been flagged on this. I expect he will weigh in as soon as he's back online and up to speed (returning from holidays).
- Joined
- Oct 14, 2004
- Location
- United Kingdom
This is EXACTLY the kind of thing that gets players into trouble with the white label brands, so the main brand should NOT be legitimising this kind of behaviour in this way. Doing this teaches players that they are not only allowed to have accounts at as many Cassava powered casinos as they want, but that this is SO desirable a behaviour that the casinos don't just wait for players to do it, they do it FOR the players, and then tell them afterwards. The email also more or less rams the welcome bonus down the recipients throat, which is the REAL issue with the white label casinos, where it is players that claim a bonus at more than one white label that get pretty harsh treatment, even though AGAIN it is cross marketing, but among the white label brands, that causes the problem.
The PROPER way for an accredited casino to do this is to send an invite to the player, and let them make up their own mind as to whether to take it up and register their own account. If players are now reluctant to take up cross marketing offers, 888 only have themselves to blame for how they treated players in the past who were lead by such cross marketing into situations where they had winnings confiscated by breaking "unwritten rules" about taking up welcome bonuses at sister casinos.
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Yes chuchu59, I was really surprised to se the arrogant tone in the 888 reps reply. They clearly do not understand the issue here. This is of course not only about "sharing details".
We know that they cross promote. And that is OK within certain limits. But here they have not only shared details for promotional purposes, they have even used these personal details to create an account at another casino without my knowledge and consent. And that is my concern, not that they have shared details between in-house brands.
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Yes chuchu59, I was really surprised to se the arrogant tone in the 888 reps reply. They clearly do not understand the issue here. This is of course not only about "sharing details".
We know that they cross promote. And that is OK within certain limits. But here they have not only shared details for promotional purposes, they have even used these personal details to create an account at another casino without my knowledge and consent. And that is my concern, not that they have shared details between in-house brands.
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- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Yes its really disgusting as they seem to be saying you should be grateful to them for gifting you free money.
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Maybe I will recieve another promotion mail from them again soon saying:
Congratulations! We are now forcing you to play even more!
We have opened another two new accounts in your name at Reef Club Casino and 888poker.com. You now have a total of 4 accounts in 4 different 888 casinos. We do not know if you play poker. But as mentioned, a brand new poker account is also ready for you.
Do you feel a bit feminine sometimes? Not a problem! Next week we will open a brand new account at 888ladies.com for you, so stay tuned!
conditions: by reading this e-mail, you are agreeing that we, the company can do whatever we want
Maybe I will recieve another promotion mail from them again soon saying:
Congratulations! We are now forcing you to play even more!
We have opened another two new accounts in your name at Reef Club Casino and 888poker.com. You now have a total of 4 accounts in 4 different 888 casinos. We do not know if you play poker. But as mentioned, a brand new poker account is also ready for you.
Do you feel a bit feminine sometimes? Not a problem! Next week we will open a brand new account at 888ladies.com for you, so stay tuned!
conditions: by reading this e-mail, you are agreeing that we, the company can do whatever we want
- Joined
- Sep 15, 2010
- Location
- Netherlands
IMO this is bizar and completely unacceptable. This is exactly one of the things why i would never signup at those guys.
- Joined
- Jan 9, 2010
- Location
- NY
What in the world?
Are you kidding me? It is one thing to share information with in house casinos. It is another thing to OPEN a brand new casino account WITHOUT a players permission.
This is totally unacceptable and the replay from the rep is also. It seems they are just trying to brush it under the carpet, so to speak. What gives them the right to open an account at a casino that is in house without permission. And from an accredited casino, this is soooooooooooo wrong on so many levels. Then have the reps says if you don't want the account just close it. It should not have been opened in the first place!!!
Come to think of it, Villento brands have done the same thing with Vegas2web. I never signed up with them and when Villento pulled out of the US market, I got e-mails from Vegas2web and my account was already set up. I sent off an e-mail stating how upset I was to have all my information sent to a place I did not know and have an account set up without my permission. Asked for my account to be closed. It took almost a month to get it and closed and I still get e-mails almost on a daily basis from them.
Thanks for bringing this to our attention Rainmaker, this is one place I will always avoid now if it gaming because legal in the US!
LH
Are you kidding me? It is one thing to share information with in house casinos. It is another thing to OPEN a brand new casino account WITHOUT a players permission.
This is totally unacceptable and the replay from the rep is also. It seems they are just trying to brush it under the carpet, so to speak. What gives them the right to open an account at a casino that is in house without permission. And from an accredited casino, this is soooooooooooo wrong on so many levels. Then have the reps says if you don't want the account just close it. It should not have been opened in the first place!!!
Come to think of it, Villento brands have done the same thing with Vegas2web. I never signed up with them and when Villento pulled out of the US market, I got e-mails from Vegas2web and my account was already set up. I sent off an e-mail stating how upset I was to have all my information sent to a place I did not know and have an account set up without my permission. Asked for my account to be closed. It took almost a month to get it and closed and I still get e-mails almost on a daily basis from them.
Thanks for bringing this to our attention Rainmaker, this is one place I will always avoid now if it gaming because legal in the US!
LH
- Joined
- Oct 5, 2010
- Location
- Herzliyah, Tel Aviv, Israel, Israel
Hi everyone,
I do apologize for what came off as arrogant, and now that I am re-reading what I wrote it was a bit harsh.
You know that I have always been helpful, and yes 888 has had issues in the past and have been learning from past mistakes.
I did bring up this issue and it will be discussed further, in no way do we want our players to feel violated.
I thank you all for your input it has been taken into consideration, as I have said before your continued feedback is always important.
Regards,
Rachel
I do apologize for what came off as arrogant, and now that I am re-reading what I wrote it was a bit harsh.
You know that I have always been helpful, and yes 888 has had issues in the past and have been learning from past mistakes.
I did bring up this issue and it will be discussed further, in no way do we want our players to feel violated.
I thank you all for your input it has been taken into consideration, as I have said before your continued feedback is always important.
Regards,
Rachel
GrandMaster
Dormant account
- Joined
- Jan 21, 2004
- Location
- UK
I can see a massive can of worms here. What happens if the customer does not read this e-mail or does not take up the offer and forgets about this account, then opens a new account? Will he be banned for having multiple accounts and have his money confiscated?
- Joined
- Oct 14, 2004
- Location
- United Kingdom
It is very likely that this kind of email will end up in spam filters, and even if spotted there, the recipient will discard it based on the subject line alone. If common sense prevails, it should not be a problem, but it WILL show on the records as a duplicate account, and the player will be asked to "explain" this other, unused account if any issues arise in the future that leads to them being scrutinised by security. Naturally, the player will know nothing about this other account, and will say so, BUT security will then assume that he is lying, as the records are clear, and thus the player will be assumed to be lying about everything else said in their defence.
There are already threads about players who are accused of having multiple accounts, but where only one has been "active". Often the story is that a "bug" lead them to believe the registration failed, so they simply tried again later (in the same way that the infamous "Neteller timeout" bug generates the "your deposit was declined, try again later", when infact the deposit WORKED, but a casino side bug caused the final step to fail).
Other duplicate accounts can be traced to casinos opening accounts on behalf of a player, but at the time being unwanted by the player and forgotten about.
This means that such players get lumped in with the fraudsters who deliberately create a string of accounts until they get one where the "freebie" generates a withdrawable win.
The Villento case was worse, because in that instance they DID sell on the players to a third party (another operator prepared to take US players), who used the information to open accounts for the player, rather than simply send them an invite. This also screwed AFFILIATES who could have made commissions by sending these Microgaming refugees to alternative casinos.
Whilst other operators do just the same, it is not expected that an ACCREDITED operator will do something unpopular with experienced players just because "others do it".
888 already have a battle to convince many that they deserve accreditation, as the move was NOT universally popular when it was announced, with a few thinking Bryan had made a HUGE mistake. 888 need to demonstrate that things really HAVE changed, and that despite the past, they will behave as expected for an accredited operator, even if doing so costs them business.
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Thanks for your reply Rachel. I think the members on this forum knows that you as a rep are usually very helpfull and skilled. It is great to see that you will take a closer look into this issue. I hope you will update us about your conclusion.
You know, my intention with this thread was only to "help" you get better (and to alert the players obviously). I do not start a thread like this only because I need something to bitch about. This case is in my opinion quite clear. And all I expect from this "complaint" is that 888 changes its practice. And if you do, then case closed and your casino have learned something new about how not to promote. I do not even use your casino, so I obviously do not have a personal agenda here. So yes, I was a bit surprised to see your first reply.
GrandMaster: Yes, I think you have a valid point. The only reason why I opened this e-mail was because I first noticed another e-mail from 888 with the title "*my name*, your password is enclosed". I thought "what the hell, I have not asked for any new passwords from 888". I opened the password e-mail and became of course even more confused (until I read the other e-mail). So yes, quite many will probably not even know that 888 has opened an account for them.
Thanks for your reply Rachel. I think the members on this forum knows that you as a rep are usually very helpfull and skilled. It is great to see that you will take a closer look into this issue. I hope you will update us about your conclusion.
You know, my intention with this thread was only to "help" you get better (and to alert the players obviously). I do not start a thread like this only because I need something to bitch about. This case is in my opinion quite clear. And all I expect from this "complaint" is that 888 changes its practice. And if you do, then case closed and your casino have learned something new about how not to promote. I do not even use your casino, so I obviously do not have a personal agenda here. So yes, I was a bit surprised to see your first reply.
GrandMaster: Yes, I think you have a valid point. The only reason why I opened this e-mail was because I first noticed another e-mail from 888 with the title "*my name*, your password is enclosed". I thought "what the hell, I have not asked for any new passwords from 888". I opened the password e-mail and became of course even more confused (until I read the other e-mail). So yes, quite many will probably not even know that 888 has opened an account for them.
- Joined
- Feb 25, 2004
- Location
- Europe
Absolutely ridiculous.
I would hope the new account is flagged internally as being opened by the company and not the player so any disputes in the future regarding bonuses etc. can be seen to not be the players fault.
If a player self excludes on his original account would the new account also be closed?
if these casinos are truly run by the same company then why not let the same account be used for both? this stops any dual account problems and also lets the player manage their bankroll better, but of course letting a player manage their bankroll better could mean less profits. but then that would be rogueish wouldn't it?
I would hope the new account is flagged internally as being opened by the company and not the player so any disputes in the future regarding bonuses etc. can be seen to not be the players fault.
If a player self excludes on his original account would the new account also be closed?
if these casinos are truly run by the same company then why not let the same account be used for both? this stops any dual account problems and also lets the player manage their bankroll better, but of course letting a player manage their bankroll better could mean less profits. but then that would be rogueish wouldn't it?
- Joined
- Jul 27, 2007
- Location
- Here
Is this the same group where if you open an account with one casino in the group you can't open an account with the other casinos? (I may be confusing this with another casino group...)
Also, there have been other casino groups who have done this in the past. Intertops did this when they went from green to red. They moved MG players to Royal Joker. And then when Royal Joker dissolved they moved players to the MG clones.
Also, there have been other casino groups who have done this in the past. Intertops did this when they went from green to red. They moved MG players to Royal Joker. And then when Royal Joker dissolved they moved players to the MG clones.
Almost correct ksech
. You can open an account at several of their casinos but you are only entitled to one welcome bonus within the group (unless the Company decides otherwise at its absolute discretion).As you can see on the promotion e-mail above, they offer me a welcome bonus at Casino-on-Net. Since I have recieved this e-mail then the Company decides otherwise at its absolute discretion and I am entitled to a second welcome bonus within the group. If I had joined Casino-On-Net without receiving this "invitation", then I would not have been entitled to a welcome bonus (since I have accepted one welcome bonus at 888.com years ago) and they could have confiscated my winnings if I had claimed a bonus.
This has been discussed on the forum before they got accredited. My view on this has always been that this practice is confusing and misleading for an average player.
- Joined
- Jul 27, 2007
- Location
- Here
Then the casino is "inviting" players to commit fraud albeit unopened emails players think are spam. As VWM and Grandmaster have pointed out, if a player simply disregards these emails, and at a latter date decides they wish to try one of these casinos...opens an account under a different user name, here is where the problems begin. They play, win, go to cash out and now are accused of having multiple accounts simply because the CASINO opened an account unbeknownst to them. And how is the player going to be able to prove this? Do players keep their spam emails? I don't, as I'm sure like most everyone, I delete them, so any proof is gone. So now it's the casinos' word vs the players' and who is more likely to win in this situation?
So now, players have to check their spam mail? BS! They shouldn't have to, and casinos shouldn't be allowed to do this crap. If anyone wants to talk about anything "rigged", they should start looking into some of the practices, such as this. This, to me, is a form of entrapment. As is their rule about the welcome bonus. You have to read 200 lines of rules to find that term (and we all know MOST players don't actually READ the terms).
If you want to start screaming rigged, forget about the RTP, RNG and all the other acronyms. Lets start scrutinizing some of these casinos and their practices of changing payout times, payout reversals, signing up players to accounts without their knowledge. To me, these are important issues which should be confronted.
Oops, sorry for the derail...
So now, players have to check their spam mail? BS! They shouldn't have to, and casinos shouldn't be allowed to do this crap. If anyone wants to talk about anything "rigged", they should start looking into some of the practices, such as this. This, to me, is a form of entrapment. As is their rule about the welcome bonus. You have to read 200 lines of rules to find that term (and we all know MOST players don't actually READ the terms).
If you want to start screaming rigged, forget about the RTP, RNG and all the other acronyms. Lets start scrutinizing some of these casinos and their practices of changing payout times, payout reversals, signing up players to accounts without their knowledge. To me, these are important issues which should be confronted.
Oops, sorry for the derail...
- Joined
- Oct 5, 2010
- Location
- Herzliyah, Tel Aviv, Israel, Israel
Problem Solved!
Hi Guys,
As promised I brought up the issue, and we have resolved it
I also noticed that people had assumed that we would block players who didn't know that they had this account created if they created one on their own. That is NOT the case at all, we are not evil and not trying to trap people. Of course the accounts that had been created had been tagged as ones that had been created internally.
In regards to receiving welcome bonuses across our brands, if we have invited you to take part in a welcome bonus then we will NOT block you for taking us up on this offer. If someone has felt that they have been wrongfully blocked this is something that we deal with on a case by case issue.
[highlight]The promotion that started this thread has been stopped, and we are launching another one that will give our 888 players the option to create a Casino On Net account using their existing 888 details.[/highlight] This will be done with the complete consent of the player, it is a way to make life easier for our players. So the account will not be created until the player has authorized it, the mechanism is linked to the link in the email that is being sent out, if it is not activated within 24 hours then the offer will be shut down.
I hope that this has settled the issue.
You ask and we listen, we are not out to get people and like I said we have changed our ways.
Regards,
Rachel
Hi Guys,
As promised I brought up the issue, and we have resolved it
I also noticed that people had assumed that we would block players who didn't know that they had this account created if they created one on their own. That is NOT the case at all, we are not evil and not trying to trap people. Of course the accounts that had been created had been tagged as ones that had been created internally.
In regards to receiving welcome bonuses across our brands, if we have invited you to take part in a welcome bonus then we will NOT block you for taking us up on this offer. If someone has felt that they have been wrongfully blocked this is something that we deal with on a case by case issue.
[highlight]The promotion that started this thread has been stopped, and we are launching another one that will give our 888 players the option to create a Casino On Net account using their existing 888 details.[/highlight] This will be done with the complete consent of the player, it is a way to make life easier for our players. So the account will not be created until the player has authorized it, the mechanism is linked to the link in the email that is being sent out, if it is not activated within 24 hours then the offer will be shut down.
I hope that this has settled the issue.
You ask and we listen, we are not out to get people and like I said we have changed our ways.
Regards,
Rachel
Last edited by a moderator:
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Hi Guys,
As promised I brought up the issue, and we have resolved it
I also noticed that people had assumed that we would block players who didn't know that they had this account created if they created one on their own. That is NOT the case at all, we are not evil and not trying to trap people. Of course the accounts that had been created had been tagged as ones that had been created internally.
In regards to receiving welcome bonuses across our brands, if we have invited you to take part in a welcome bonus then we will NOT block you for taking us up on this offer. If someone has felt that they have been wrongfully blocked this is something that we deal with on a case by case issue.
The promotion that started this thread has been stopped, and we are launching another one that will give our 888 players the option to create a Casino On Net account using their existing 888 details. This will be done with the complete consent of the player, it is a way to make life easier for our players. So the account will not be created until the player has authorized it, the mechanism is linked to the link in the email that is being sent out, if it is not activated within 24 hours then the offer will be shut down.
I hope that this has settled the issue.
You ask and we listen, we are not out to get people and like I said we have changed our ways.
Regards,
Rachel
Whilst this deals with the main problem raised in this thread, it leaves others, and creates new ones.
Firstly, players are not necessarily going to see the email and act on it in such a tight timescale. Simply being out for the day it is sent will be enough.
Secondly, many players will NOT click through an email link, but will do what every security consious person does, and navigate directly to the URL by typing it in, after all, they are about to type in their personal details.
The other problem is that in many previous cases the player DID receive an email inviting them to open an account, yet STILL found their winnings confiscated for taking up too many of these invites, so receipt of an invite email does NOT guarantee that the company will have "on record" that they are allowed to have another welcome bonus.
This problem is particulary bad among the white labels, but is not unknown between Reef Club and 888.com
I joined Reef Club long ago because of a pop-up on the 888.com site saying "join our sister casino Reef Club". There was a similar pop-up on the Reef Club site inviting players to join 888.com Later, things started to go wrong, and players who DID have accounts at both, and played bonuses at both, started reporting problems. I then noticed an additional "Neteller hating" term, plus an oddity that whilst I had to deposit $2000 dollars to claim all the bonus that preceded the big blackjack race, I could ONLY deposit this amount WITH Neteller, and if I tried to use my card, as strongly encouraged by the terms, I could NOT select $2000 as the software considered this too big for a single transaction.
This started to look a bit "iffy", so I bailed, and never went back. After this, the REAL problems began for those who continued to play, with one player after another being assured that Reef Club and 888 were "not connected", and denying that there was any "official" kind of invite from one to the other (in other words, denying the pop-up was their doing, but instead was down to some "malware" on the player's PC). If this wasn't bad enough, players' email was overflowing with spam for other casinos that equally claimed they were "not connected", yet somehow WERE connected all of a sudden when they decided to confiscate winnings from players who had joined too many of them. The reason many took the bonuses is because this is the ONLY thing the emails used in order to entice them to join.
At the time, it was no different than joining several casinos that were "powered by Microgaming", so players could not figure out what they were supposed to have done wrong, nor how these casinos had got hold of their personal information from other casinos that used the same software.
This behaviour has destroyed the credibilty of Cassava cross marketing as a concept, so no amount of tinkering around with it makes any difference, after all, as the say, "you can't make a silk purse from a sow's ear".
From more recent threads, the white label casinos are STILL misbehaving in this manner, entrapping players through misleading cross marketing into claiming too many bonuses at secretly related sister casinos.
The "unwritten rule" appears to be "one bonus at 888, another at Reef Club, and a third at any one white label - no more on pain of winnings being confiscated".
Most players receiving these invites, however done, will dismiss them as "yet more Cassava spam", thus the take up will be very low, which is perhaps why management decided to create accounts on behalf of players and then tell them, rather than just send an email about the "new" casino-on-net. New? REALLY? Funny that, given that "Casino-on-Net" was one of the FIRST casinos I tried back in 2004, and it was also referred to as 888.com, with the two names being interchangeable, but referring to ONE casino. To me, the above looks like an invite to multi-account at the ONE flagship Cassava casino, but with the blessing of management.
Had I received the email i would have dismissed it because I already have a dormant account there, and if the email was for 888, rather than Casino-on-net I would have STILL dismissed it as "affiliate spam" because it is simply a different name for the casino I already have an account at.
The ONLY improvement that I can see with accreditation is that we have a rep who will discuss these issues with, whereas in the past we only had CS, who didn't really seem to know much about such issues, and thus never gave consistent answers.
The only way forward seems to be to make the bonus policy ABSOLUTELY CLEAR, and feed this into the cross marketing so that players NEVER receive an "entrapment" email by accident. Further, if a player DOES receive an invite by email, and takes it up, they must be given a guarantee that the casino will "eat the mistake", and NOT confiscate the winnings from any bonus taken on the strength of said email as is currently the case.
Blocking should be programmed into the software such that players CANNOT get around the system, and again Cassava should guarantee that other than in cases of fraud, they will "eat" any mistakes made by this system that allows a player to successfully claim "too many" welcome bonuses.
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*Update*
So I recieved the "new" promo in my e-mail today. I have obviously no intention to use 888 but I logged into this "new" account out of curiosity.
Guess what? They have not deleted the first account they opened so I now have two accounts at the same casino. Two accounts with available free spins. Both of them opened by 888. Both can be used for deposits. And of course, I have now been offered two welcome bonuses in two different accounts in the same casino.
As you can see on the screenshot: "we found more than one username attached with the email you submitted..."
Yeah...two accounts in a casino that I have never used or really registered at. When will you open my third account?
*Update*
So I recieved the "new" promo in my e-mail today. I have obviously no intention to use 888 but I logged into this "new" account out of curiosity.
Guess what? They have not deleted the first account they opened so I now have two accounts at the same casino. Two accounts with available free spins. Both of them opened by 888. Both can be used for deposits. And of course, I have now been offered two welcome bonuses in two different accounts in the same casino.
As you can see on the screenshot: "we found more than one username attached with the email you submitted..."
Yeah...two accounts in a casino that I have never used or really registered at. When will you open my third account?
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- Joined
- Aug 25, 2010
- Location
- doncaster
I never got the free spins depsite contacting live help so just ignored the site.
- Joined
- Oct 5, 2010
- Location
- Herzliyah, Tel Aviv, Israel, Israel
Hey Rainmaker,
Thanks for bringing this to my attention, I will look into this first thing when I'm back in the office on Sunday. It might have just been a technical glitch. Will update as soon as I know anything.
Have a great weekend
Rachel
Thanks for bringing this to my attention, I will look into this first thing when I'm back in the office on Sunday. It might have just been a technical glitch. Will update as soon as I know anything.
Have a great weekend
Rachel
- Joined
- May 12, 2007
- Location
- NOT Pennsylvania!!!
I too got an email with a username and password for a NEW 888 account even though I have one.
I can't understand for the life of me where this company is coming from. I have stopped using my current 888 account now as this weirdness just makes me too nervous to play there. If I won without even playing a bonus they could deny payment on the grounds I have two accounts and I might get nothing.
What on earth is going on with this company?
I can't understand for the life of me where this company is coming from. I have stopped using my current 888 account now as this weirdness just makes me too nervous to play there. If I won without even playing a bonus they could deny payment on the grounds I have two accounts and I might get nothing.
What on earth is going on with this company?
- Joined
- Oct 14, 2004
- Location
- United Kingdom
This doesn't sit well with the tales of players who only have ONE account per casino, but are deemed to have "opened too many accounts at Cassava powered casinos" and thus have their winnings confiscated, despite not a word about these excessive accounts when they are LOSING in them.
That screenshot even implies that multi-accounting on the same email address is ALLOWED because it simply asks the user to supply which of the accounts they are wanting the password for, rather than prompting them to consolidate the accounts into one (along with a warning that they MUST not use more than one of these accounts).
This is "cross marketing on steroids", and if anything is a WORSENING of the much criticised situation where players get invited to sign up at every conceivable Cassava powered casinos once they have registered at one.
- Joined
- May 12, 2007
- Location
- NOT Pennsylvania!!!
This is what I got. Maybe it's a valid promo and they want me to open a second account???
It's very confusing and I have no idea what their intentions are.
Just to reiterate - the Username and passwords are NOT those of my existing account.
- Joined
- Aug 26, 2009
- Location
- Costa Rican volcano
what about affiliates
I was going to list 888 on my livecasinodirectory.co.uk site. I have a question for Rachel888... would the players being signed up, advertised to or asked to join a sister casino... would the player stay with the affiliate if there was one, when he played at his auto sign-up casino... or a casino that he was invited to join. If a player with an affiliate joins a sister casino, I really doubt that the player would stay with the affiliate Rachel888 so this whole thing sounds bad to me but on a different level. But please set me straight.
Mac
I was going to list 888 on my livecasinodirectory.co.uk site. I have a question for Rachel888... would the players being signed up, advertised to or asked to join a sister casino... would the player stay with the affiliate if there was one, when he played at his auto sign-up casino... or a casino that he was invited to join. If a player with an affiliate joins a sister casino, I really doubt that the player would stay with the affiliate Rachel888 so this whole thing sounds bad to me but on a different level. But please set me straight.
Mac
.
Oki, so I went "undercover" (as an average and naive player
) and contacted 888 live help/chat.
I logged in at the casino by using one of the two accounts (both of the accounts are registered with the same e-mail) they have opened for me. This is the chat:
888.com: Hi, my name is XXXXX.. How may I help you?
888.com: Welcome to Casino-on-Net Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your Casino-on-Net account with your given email address.
(Note: I have cut out a part here where she asked me a security question)
Me: Hello. I have two accounts at Casino-On-Net. I was just wondering if this is a problem?
888.com: There is no problem, you can use both account without any problems
Me: Oki, so I can do deposits in both accounts without any problems? Thanks for your confirmation
888.com: Meanwhile, let me remind you of one of our many outgoing promotions.
888.com: Scoop you’re Double Cherry Bonus every Sunday! Every hour at Casino-on-Net is a happy hour, but every Sunday you can scoop double the fun! With our special Double Cherry Bonus Sunday is an unlimited 100% match up bonus payday! For further information please click on the link below: *link*
(Note: I have cut out some "thanks for your help" etc at the end here)
.................
This case was bad, now it is even worse. Whats up with these guys ?
Oki, so I went "undercover" (as an average and naive player
) and contacted 888 live help/chat. I logged in at the casino by using one of the two accounts (both of the accounts are registered with the same e-mail) they have opened for me. This is the chat:
888.com: Hi, my name is XXXXX.. How may I help you?
888.com: Welcome to Casino-on-Net Live Chat! We are glad to be of service. Please hold a moment whilst I try to locate your Casino-on-Net account with your given email address.
(Note: I have cut out a part here where she asked me a security question)
Me: Hello. I have two accounts at Casino-On-Net. I was just wondering if this is a problem?
888.com: There is no problem, you can use both account without any problems
Me: Oki, so I can do deposits in both accounts without any problems? Thanks for your confirmation
888.com: Meanwhile, let me remind you of one of our many outgoing promotions.
888.com: Scoop you’re Double Cherry Bonus every Sunday! Every hour at Casino-on-Net is a happy hour, but every Sunday you can scoop double the fun! With our special Double Cherry Bonus Sunday is an unlimited 100% match up bonus payday! For further information please click on the link below: *link*
(Note: I have cut out some "thanks for your help" etc at the end here)
.................
This case was bad, now it is even worse. Whats up with these guys ?
- Joined
- Oct 5, 2010
- Location
- Herzliyah, Tel Aviv, Israel, Israel
clearing confusion
Hi Guys,
Just an update so you know I am still working on this issue.
I have requested from fraud, clear guidelines of what constitutes multiple accounts and what the penalty is for having multiple accounts.
As mentioned before if 888 has invited you to take part in a promotion your account will not be blocked.
mac-online - as an affiliate you will be paid for any player that you bring to us on your tracking links. We can speak more in depth about different brands and personalized promos, but I don't think this thread is the place for it.
Thanks,
Rachel
Hi Guys,
Just an update so you know I am still working on this issue.
I have requested from fraud, clear guidelines of what constitutes multiple accounts and what the penalty is for having multiple accounts.
As mentioned before if 888 has invited you to take part in a promotion your account will not be blocked.
mac-online - as an affiliate you will be paid for any player that you bring to us on your tracking links. We can speak more in depth about different brands and personalized promos, but I don't think this thread is the place for it.
Thanks,
Rachel
- Joined
- Oct 14, 2004
- Location
- United Kingdom
From that chat, it seems CS consider two accounts for the same player OK, and even offered bonuses for both, saying it's "no problem". This is already as clear as mud. Normally, it's very simple, ONE account per casino per player. When 2 (or more) are allowed it creates lack of clarity as to where the boundary lies.
For the white label brands, even ONE account per player per casino is deemed "too many", and winnings have been confiscated without redress, with the main 888 brand admitting they are "powerless" to force the white labels to pay up in these circumstances.
Players don't need this level of confusion. The fraudsters will be quick to take advantage of this lack of clarity, and innocent players will get screwed for crossing an unstated boundary (and already ARE being screwed by the white labels, who REFUSE to offer any clarification to players as to what constitutes "too many accounts with Cassava software").
The best thing is to keep it simple, ONE account per player per casino. Additional accounts that have crept in because of this marketing screw-up should be consolidated (or closed if never used by the player) to leave each player with the one account. ALL invites should be checked against current registration data before being sent out, such that no player receives a duplicate account invite.
.
Here is a section in 888`s T&C that deals with multiple accounts:
In respect of your use of the Services, you may only have one account, for which you will register using your own actual name. You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or should you attempt to use the Services by means of any other person's account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services.
Here is a section in 888`s T&C that deals with multiple accounts:
In respect of your use of the Services, you may only have one account, for which you will register using your own actual name. You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or should you attempt to use the Services by means of any other person's account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services.
.
It is also interesting to see their latest promo mail I got today (yes, they will send several of these per week). It only says "stian" (my name) and not any of my usernames. So if I actually wanted use this promo then I would need to check all of my accounts to find out where it is available. Or maybe both of my accounts are credited with this extra bonus for all I know (I have been offered the ordinary welcome bonus in both of the accounts).
It says in the e-mail: "Only one welcome bonus gift is permitted with this offer" and "Players who benefit from this Promotion will not be eligible to benefit from any other first deposit bonus promotions". But hey, who cares right? Twice as much "fun" with two accounts.
888 usually titles their promo with something like "last chance!! Hurry!!!". I have recieved so many of these, so I know that if I do not claim this bonus now, then they simply will send me a new "last chance" promo next week.
It is also interesting to see their latest promo mail I got today (yes, they will send several of these per week). It only says "stian" (my name) and not any of my usernames. So if I actually wanted use this promo then I would need to check all of my accounts to find out where it is available. Or maybe both of my accounts are credited with this extra bonus for all I know (I have been offered the ordinary welcome bonus in both of the accounts).
It says in the e-mail: "Only one welcome bonus gift is permitted with this offer" and "Players who benefit from this Promotion will not be eligible to benefit from any other first deposit bonus promotions". But hey, who cares right? Twice as much "fun" with two accounts.
888 usually titles their promo with something like "last chance!! Hurry!!!". I have recieved so many of these, so I know that if I do not claim this bonus now, then they simply will send me a new "last chance" promo next week.
.
I know I am talking to myself here at the moment, but I recieved another 2 new promo e-mails from 888 nowrolleyes. The interesting part is that both of them now includes usernames so I recieved one for each of my accounts in the same casino (to the same e-mail adresse).
Again it says : Players who benefit from this Promotion will not be eligible to benefit from any other first deposit bonus promotions. Offer valid for first-time depositors in Casino-on-Net only.
I have now completely lost track on how many welcome bonuses I have been offered. But I have at least been offered this: Free spins x 2 when they registered and opened my accounts, casino x 2 welcome bonus, live casino x 2 welcome bonus and the special gift "thing" in my previous post (at one or maybe both of the accounts). That makes it about 7 or 8 bonuses that I have been offered (that I remember). Maybe more, I do not know.
This is so messy. I simply can not believe that this comes from an accredited casino here at Casinomeister.
Picture from one of the two e-mails. They are both identical, but with different username.
I know I am talking to myself here at the moment, but I recieved another 2 new promo e-mails from 888 now
rolleyes. The interesting part is that both of them now includes usernames so I recieved one for each of my accounts in the same casino (to the same e-mail adresse). Again it says : Players who benefit from this Promotion will not be eligible to benefit from any other first deposit bonus promotions. Offer valid for first-time depositors in Casino-on-Net only.
I have now completely lost track on how many welcome bonuses I have been offered. But I have at least been offered this: Free spins x 2 when they registered and opened my accounts, casino x 2 welcome bonus, live casino x 2 welcome bonus and the special gift "thing" in my previous post (at one or maybe both of the accounts). That makes it about 7 or 8 bonuses that I have been offered (that I remember). Maybe more, I do not know.
This is so messy. I simply can not believe that this comes from an accredited casino here at Casinomeister.
Picture from one of the two e-mails. They are both identical, but with different username.
Last edited:
- Joined
- Jan 20, 2004
- Location
- Pictland
Since the original issue is more-or-less ongoing I am removing the "[Resolved]" tag.
- Joined
- Jun 30, 1998
- Location
- Bierland
I think what Mac-online was asking - are affiliates getting credit for the cross promotion? If player Joe Blow is tagged with affiliate Jim Webby's affiliate tag, Jim Webby should get credit for any property that 888 refers Joe Blow to. That's what's happening, right?
Also, this whole cross promo is a really bad idea. Unless it is 100% bulletproof, you shouldn't be doing it. It looks pretty sloppy from here.
- Joined
- May 12, 2007
- Location
- NOT Pennsylvania!!!
In the light of Full Tilt you have to wonder what is going on within this company. Perhaps it's a way of inflating the number of accounts they have in an attempt to show they are still growing as it's well known 888 are a possible takeover target.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
It is getting messier by the day.
Take Stian.
888 themselves have opened TWO accounts for him, on top of any other account at another of their properties that he started with. He is literally being bombarded almost every day with offers containing "fake urgency" text such as "last chance" and "only xx hours left" in order to get him to act quickly. CS have said there is no problem with him both having and USING these offers on BOTH these accounts. The rep also says that players will be OK with this provided the accounts have been given to them legitimately by this promotion (rather than them having opened multiple accounts themselves).
Yet, the term covering accounts is quite clear, ONE account per player. Not only that, the penalty is pretty draconian as it implies that even their DEPOSITS will be confiscated if they are found out to be using more than one account, or another player's account.
Whilst the rep says players will not be punished for errors made by marketing, she is NOT CEO of the company, and can easily find this promise overruled by her bosses. She has also admitted that Cassava are pretty powerless when it comes to making white labels behave in cases where aggressive cross marketing has lead to players having what is deemed to be too many accounts with Cassava software, even though it is only one account per individual casino.
This argument was brought up in the discussions prior to them being accredited, and this cross marketing and white labelling issue formed one of the main objections to them becoming accredited. We were told that things had changed, and the "black hat" behaviour of the past had been discontinued. If anything, the cross marketing has become even WORSE that before, since accounts are now being opened for players, rather than them merely receiving "spam" invites to play at numerous Cassava portals. This is an INCREASE in "marketing aggression", and may well lead players into thinking that multi-accounting is no big deal when the OPERATOR is opening them on their behalf, and pressing them to use them all.
Given how sloppy this is, I can't see how affiliates can trust that there is NO "sloppiness" when it comes to retaining/porting their referral tags when their players have other accounts opened on their behalf by Cassava.
We could find out for sure what is going on if a specimen player cooperated with their affiliate in this situation, and offered the affiliate enough information so that their returns could be analysed to see whether the accounts opened by Cassava have been tagged correctly to reflect the original referral.
Despite this, affiliates are STILL going to be short changed. If a player originally opened their 888.com account direct (no tag), they may well open a casino-on-net and/or Reef Club via an affiliate. If Cassava open these accounts on behalf of the player, affiliates are robbed of the chance to refer these players to the other two sites. The player cannot them go via their affiliate even if they wanted to, because they would already have an untagged account created for them by Cassava, and opening a second themselves would fall foul of the rules, and neither the affiliate nor the player are likely to get paid.
If it is merely an invite, the player could choose to go via their affiliate instead. This would be a likely preference where the affiliate is one of the "reward" sites like GoneGambling or Casino Crush that want players to join participating casinos via the links on the site in order to qualify for some of the perks, or even support the continued operation of the rewards scheme.
This would even affect CM, since if a player joined 888.com via the accredited list, and then had a Reef Club opened by Cassava and sent to them, CM would possibly only get the credit for one of the accounts. If a CM member had an 888.com account that predated their joining CM, then CM would get no credit for them joining Reef Club, even though it might have been their accreditation here that made them accept their Reef Club, or possibly even got them playing at 888.com again after not having played there for some while.
I am sure affiliates in general feel that this policy of opening accounts for players and sending the details is "short changing" them for the work they have put into giving the Cassava stable exposure on their sites. It could also backfire on Cassava, as affiliates may think that the brands are unpopular, and that players do NOT join other Cassava casinos after having joined their first. They may then cut their exposure on the site, making the brand look less important than others, which in turn might put players off.
Take Stian.
888 themselves have opened TWO accounts for him, on top of any other account at another of their properties that he started with. He is literally being bombarded almost every day with offers containing "fake urgency" text such as "last chance" and "only xx hours left" in order to get him to act quickly. CS have said there is no problem with him both having and USING these offers on BOTH these accounts. The rep also says that players will be OK with this provided the accounts have been given to them legitimately by this promotion (rather than them having opened multiple accounts themselves).
Yet, the term covering accounts is quite clear, ONE account per player. Not only that, the penalty is pretty draconian as it implies that even their DEPOSITS will be confiscated if they are found out to be using more than one account, or another player's account.
Whilst the rep says players will not be punished for errors made by marketing, she is NOT CEO of the company, and can easily find this promise overruled by her bosses. She has also admitted that Cassava are pretty powerless when it comes to making white labels behave in cases where aggressive cross marketing has lead to players having what is deemed to be too many accounts with Cassava software, even though it is only one account per individual casino.
This argument was brought up in the discussions prior to them being accredited, and this cross marketing and white labelling issue formed one of the main objections to them becoming accredited. We were told that things had changed, and the "black hat" behaviour of the past had been discontinued. If anything, the cross marketing has become even WORSE that before, since accounts are now being opened for players, rather than them merely receiving "spam" invites to play at numerous Cassava portals. This is an INCREASE in "marketing aggression", and may well lead players into thinking that multi-accounting is no big deal when the OPERATOR is opening them on their behalf, and pressing them to use them all.
Given how sloppy this is, I can't see how affiliates can trust that there is NO "sloppiness" when it comes to retaining/porting their referral tags when their players have other accounts opened on their behalf by Cassava.
We could find out for sure what is going on if a specimen player cooperated with their affiliate in this situation, and offered the affiliate enough information so that their returns could be analysed to see whether the accounts opened by Cassava have been tagged correctly to reflect the original referral.
Despite this, affiliates are STILL going to be short changed. If a player originally opened their 888.com account direct (no tag), they may well open a casino-on-net and/or Reef Club via an affiliate. If Cassava open these accounts on behalf of the player, affiliates are robbed of the chance to refer these players to the other two sites. The player cannot them go via their affiliate even if they wanted to, because they would already have an untagged account created for them by Cassava, and opening a second themselves would fall foul of the rules, and neither the affiliate nor the player are likely to get paid.
If it is merely an invite, the player could choose to go via their affiliate instead. This would be a likely preference where the affiliate is one of the "reward" sites like GoneGambling or Casino Crush that want players to join participating casinos via the links on the site in order to qualify for some of the perks, or even support the continued operation of the rewards scheme.
This would even affect CM, since if a player joined 888.com via the accredited list, and then had a Reef Club opened by Cassava and sent to them, CM would possibly only get the credit for one of the accounts. If a CM member had an 888.com account that predated their joining CM, then CM would get no credit for them joining Reef Club, even though it might have been their accreditation here that made them accept their Reef Club, or possibly even got them playing at 888.com again after not having played there for some while.
I am sure affiliates in general feel that this policy of opening accounts for players and sending the details is "short changing" them for the work they have put into giving the Cassava stable exposure on their sites. It could also backfire on Cassava, as affiliates may think that the brands are unpopular, and that players do NOT join other Cassava casinos after having joined their first. They may then cut their exposure on the site, making the brand look less important than others, which in turn might put players off.
- Joined
- Nov 24, 2008
- Location
- UnKnown
Thanks guys for all this info. 888 is a disgrace!!!! The whole group makes me feel sick. I will now remove everything related to them asap and also contact affiliate manager. I hope everyone else will follow me and not just think about $$$$. We all need to think about what is in the players interest!!! 
.
First, let me just say that I do not think that the 888 group is evil. I do not think that they deliberately are trying to trap/trick/scam their players.
The problem with 888 is how their whole organization is constructed with in-house brands and white labels. 888 as a gambling related company is quite large, but there are other casino groups who are as large or even several times larger. Most of these other groups do not have this messy player/customer-unfriendly structure.
Just look at their T&C. An average player probably do not know what a white label is. And I certainly get the feeling that even the CS at 888 has problems to understand their own T&C. And who can really blame them.
Some of the problems as I see it, is that the T&C for the whole 888 group treats every casino/brand in the group as one (you sign up with "The Company" and the players are for example only entitled to one welcome bonus within "The Company". It is all about "The Company"). But the operations department (+ those responsible for promo/advertising) clearly threats every brands as individual casinos (players are encouraged to accept several welcome bonuses, cross promotions, players are told it is OK to have several accounts etc).
Look at for example Betsson Group. Betsson Group includes casinos like Betsson, Betsafe, Casino Euro and Cherry Casino. Every casino is treated individual from each other. Players will not experience the same set of problems with the Betsson Group as within the 888 Group, simply because Betsson Group is organized as more customer/player friendly.
I think it certainly looks like there are some major communication problems within the 888 group. Their left hand obviously has no clue what their right hand is doing.
It is now two issues I hope we will get some feedback on. The first is the promo mess we have seen in this thread. Multiple accounts opened at the same casino. Multiple welcome bonuses offered. CS says it is OK to have several accounts etc. Second issue is how this practice affects the affiliates as mentioned by mac-online and Casinomeister.
First, let me just say that I do not think that the 888 group is evil. I do not think that they deliberately are trying to trap/trick/scam their players.
The problem with 888 is how their whole organization is constructed with in-house brands and white labels. 888 as a gambling related company is quite large, but there are other casino groups who are as large or even several times larger. Most of these other groups do not have this messy player/customer-unfriendly structure.
Just look at their T&C. An average player probably do not know what a white label is. And I certainly get the feeling that even the CS at 888 has problems to understand their own T&C. And who can really blame them.
Some of the problems as I see it, is that the T&C for the whole 888 group treats every casino/brand in the group as one (you sign up with "The Company" and the players are for example only entitled to one welcome bonus within "The Company". It is all about "The Company"). But the operations department (+ those responsible for promo/advertising) clearly threats every brands as individual casinos (players are encouraged to accept several welcome bonuses, cross promotions, players are told it is OK to have several accounts etc).
Look at for example Betsson Group. Betsson Group includes casinos like Betsson, Betsafe, Casino Euro and Cherry Casino. Every casino is treated individual from each other. Players will not experience the same set of problems with the Betsson Group as within the 888 Group, simply because Betsson Group is organized as more customer/player friendly.
I think it certainly looks like there are some major communication problems within the 888 group. Their left hand obviously has no clue what their right hand is doing.
It is now two issues I hope we will get some feedback on. The first is the promo mess we have seen in this thread. Multiple accounts opened at the same casino. Multiple welcome bonuses offered. CS says it is OK to have several accounts etc. Second issue is how this practice affects the affiliates as mentioned by mac-online and Casinomeister.
- Joined
- Dec 15, 2009
- Location
- UK
Bumping this because I was curious as to what the final outcome was, I notice the rep was away gathering more information and since then has declined to respond, seems a bit strange.
- Joined
- Oct 5, 2010
- Location
- Herzliyah, Tel Aviv, Israel, Israel
Sorry
Hi Guys,
Sorry it's taken me awhile to get back to you on the issue, but here is what I have to say about the issue, as it has been explained to me by our operations department.
With regards to the claims concerning multi accounting and various white labels, I would like to make it clear that we do not agree with the comments raised, and it is not a conflict of interest. The creation of these accounts is essentially a bonus offer. We are creating these accounts to provide our members with the ease of entering their new account and readily accessing any bonus that they are entitled to. It is very different to the situation whereby a single member opens multiple accounts – in the same brand, or across various websites we operate - in order to maximize the amount of bonuses they receive. There is a different intent. One is the member going against our bonus policy, and the other is us, “the company”, offering our members a cross sell bonus. This is in line with our Terms and Conditions where we state that the members can have an account in each brand that we operate.
Overall, we see that there are benefits to the members from these campaigns, and as our main goal is to provide entertainment to our clients we see this as a more than legitimate offer.
I hope this helped clear the situation a bit and answered some questions.
Regards,
Rachel
Hi Guys,
Sorry it's taken me awhile to get back to you on the issue, but here is what I have to say about the issue, as it has been explained to me by our operations department.
With regards to the claims concerning multi accounting and various white labels, I would like to make it clear that we do not agree with the comments raised, and it is not a conflict of interest. The creation of these accounts is essentially a bonus offer. We are creating these accounts to provide our members with the ease of entering their new account and readily accessing any bonus that they are entitled to. It is very different to the situation whereby a single member opens multiple accounts – in the same brand, or across various websites we operate - in order to maximize the amount of bonuses they receive. There is a different intent. One is the member going against our bonus policy, and the other is us, “the company”, offering our members a cross sell bonus. This is in line with our Terms and Conditions where we state that the members can have an account in each brand that we operate.
Overall, we see that there are benefits to the members from these campaigns, and as our main goal is to provide entertainment to our clients we see this as a more than legitimate offer.
I hope this helped clear the situation a bit and answered some questions.
Regards,
Rachel
- Joined
- Oct 14, 2004
- Location
- United Kingdom
It's not entirely clear.
Your term "members can have an account in each brand that we operate" is WHY players are falling into the trap of ending up with "too many accounts". There is no specific term that tells players just how many accounts with connected casinos they can have before it is deemed "too many". Once they hit this arbitrary limit, they are first informed about it when having winnings confiscated, rather than when they have opened the last account they are going to be allowed under this limit.
Since this is about giving loyal players an extra bouns by way of an invite, why not just tell them they can open an account and redeem a special "personal" bonus there. By opening the account for them, they are being denied the choice to ignore the offer, or even the choice to select an alternative skin to the one offered. Affiliates are also concerned that having directed a player to, say, 888.com; this internal policy is resulting in players being moved to different skins from which the affiliate will no longer be deriving commission. If the player had to open the account themselves, and had been directed to their original account by a good affiliate, the player is likely to visit the same affiliate site in order to get a review of the offer before taking it up.
As for cross marketing in general, players ARE being sent personal invites to sign up with new skins and claim the bonus, but when they do they are accused of "abuse". What is the difference between a personal invite to open an account and claim the bonus, and having one opened for them by 888.com? I can't see any, therefore there is the SAME level of risk in taking up an offer of a bonus at another skin regardless of the form of the cross marketing.
What we want is a GUARANTEE that any player who is invited by email cross marketing to sign up & take a bonus is NOT going to then be told they "abused" said bonus simply by signing up as invited. Currently, this IS happening, particularly with the white label brands.
I am waiting for the first complaint coming from a player who had an account opened for them, claimed the bonus, and then got accused of "abuse". This has already happened numerous times under the earlier method of cross marketing.
.
Thanks for your reply Rachel888.
As I have presented earlier in this thread, 888 has not only opened accounts across various websites. They have even opened multiple accounts in the same casino. I simply do not believe in your explanation that this is done "with intention". I think this has been done because your operation department has lost control over this mess. To say that 888 with intention allows players to get 2-3 (or more) identical welcome bonuses at 2-3 different accounts in the same casino just shows me at what level this is.
Anyway, I do not see the point of using more time on this. I appreciate your feedback here Rachel, but this is a mess.
Thanks for your reply Rachel888.
As I have presented earlier in this thread, 888 has not only opened accounts across various websites. They have even opened multiple accounts in the same casino. I simply do not believe in your explanation that this is done "with intention". I think this has been done because your operation department has lost control over this mess. To say that 888 with intention allows players to get 2-3 (or more) identical welcome bonuses at 2-3 different accounts in the same casino just shows me at what level this is.
Anyway, I do not see the point of using more time on this. I appreciate your feedback here Rachel, but this is a mess.
- Joined
- Jan 20, 2004
- Location
- Pictland
IMO this is pretty serious stuff for many reasons, not the least of which is the HUGE margin for error that could seriously and adversely affect players. Casino assurances are well and good but it's the player who will have to dig themselves out of the hole when something goes wrong. In any case given the Accred status of the casino this is definitely something Bryan needs to be aware of so I've have flagged him on Rachel's recent post. AFAIC this issue isn't done until his position on this is known.
- Joined
- Jun 20, 2001
It's a dogs breakfast if you ask me, but since nobody did, I won't say it.
888.com Casino review - rogue casino warning
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