PAB in progress 32Red Closed account after months of playing as soon as I won £10500

[ShaneWilliams01]

So I've been playing at red32 for a couple of months, with lots of deposits and lots of winnings. However, when I won £10,500 I got a generic message saying the account had been closed and all balances and winnings were retained due to a duplicate account.

I'm going through a complaints process but it's interesting to read, that their terms and conditions state they close duplicating accounts that they believe have been opened dishonestly or fraudulently. I didn't know I had another account or I would have used that account.

Shame it took a few months and a large winning for them to find a duplicate account.

They have just been fined four million pounds by the Gambling Commission for a similar issue.

 

[maxd]

Hello,

Problems with 32Red are fairly rare so it's likely they suspect you had created the second account intentionally. Proving otherwise may be challenging, to say the least.

If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[maxd]

PAB received and in progress. Please note that all requirements of the Player Arbitration Policies and Procedures are now in effect until the PAB process has been completed.

- Max

 

[brianmon]

I had a couple of email from 32Red yesterday about duplicate accounts.

Hi Brian,

We have identified multiple accounts matching your registration details on 32Red. To ensure the security and functionality of your account, we have taken the necessary steps to close the duplicate account: vgwrXXXXXXXXXX Don’t worry, you will still be able to access our incREDible games using your open and active account.

Your account had a balance of £0.07 which we have transferred into your open and active account. Please note this process can take up to 24 hours.

Just in case, here’s a reminder of the username for your active account: f32reXXXXXXXX. If you have forgotten your password, please click here to reset.

If you have any trouble with the password reset process or require further assistance, please do not hesitate to reach out to our customer support team via our help centre

Best regards,
32Red Team


The accounts weren't opened by me, they were transferred to 32Red from casinos they had acquired in previous years. I can't remember which ones they were (possibly Go Wild casino was one of them). But I never used them anyway.

 

[maxd]

FWIW: The OP said it was Red32 they were having a problem with rather than 32Red which is what I understood them to mean. Since it's 32Red that's recently been fined -- and Red32 is not accessible from the UK AFAICT -- we'll assume that it is 32Red until shown otherwise.

- Max

 

[Mark_Lottomart]

FWIW: The OP said it was Red32 they were having a problem with rather than 32Red which is what I understood them to mean. Since it's 32Red that's recently been fined -- and Red32 is not accessible from the UK AFAICT -- we'll assume that it is 32Red until shown otherwise.

- Max

Theres an active casino called Red32 now? Wouldn’t have happened on my watch!

@brianmon that does look like an old GoWild account from that username format.

 

[maxd]

Theres an active casino called Red32 now? Wouldn’t have happened on my watch! ...

Yeah, tell me about it. Not sure there is such a beast but when I tried VPNing in I got "access denied" as opposed to "no such URL" and there were Gooble hits on "Red32", all of which is what made me hedge my bets on it actually existing.

- Max

 

[dunover]

Yeah, there was Dash & Golden Lounge as well IIRC.

 

[Mark_Lottomart]

Yeah, there was Dash & Golden Lounge as well IIRC.

Don’t forget Nedplay, Daz!

 

[ShaneWilliams01]

FWIW: The OP said it was Red32 they were having a problem with rather than 32Red which is what I understood them to mean. Since it's 32Red that's recently been fined -- and Red32 is not accessible from the UK AFAICT -- we'll assume that it is 32Red until shown otherwise.

- Max

Hi Yes it is 32Red My Mistake.

Shane

 

[KasinoKing]

Hi Yes it is 32Red My Mistake.

Shane

Once upon a time, arguably the best casino on the internet and Casino of the Decade here at Casinomeister...
But never the same after they were sold to new owners and also ruined by dumping the MG Viper download client

I hope Max can work his magic and get the right result for you

KK

 

[ShaneWilliams01]

Once upon a time, arguably the best casino on the internet and Casino of the Decade here at Casinomeister...
But never the same after they were sold to new owners and also ruined by dumping the MG Viper download client

I hope Max can work his magic and get the right result for you

KK

Here's hoping. I'm taking this all the way... If they don't give the positive result I'm looking for.... I was £25,000 up on the two months I've been with them, so I'm guessing they didn't like that I was winning. Which is a real shame, as I loved the games on that casino!

 

[Jono777]

IIRC, "back in the day" players at 32 Red (and other Viper based casinos) would actually be encouraged by the casino to create a duplicate account with a view to having both a mobile and a desktop account with separate log in details.

Never really understood the reason behind this but did think, will this create problems down the line. Never did for me personally but sadly I stopped playing there years back.

 

[Mark_Lottomart]

IIRC, "back in the day" players at 32 Red (and other Viper based casinos) would actually be encouraged by the casino to create a duplicate account with a view to having both a mobile and a desktop account with separate log in details.

Never really understood the reason behind this but did think, will this create problems down the line. Never did for me personally but sadly I stopped playing there years back.

It was due to cross-play issues with the very first mobile client. The mobile client took a players mobile number as the username but at the time the viper/flash client didn’t allow custom usernames and they were either 32REXXXX for viper or f32REXXXX for flash.

 

[Nate]

Once upon a time, arguably the best casino on the internet and Casino of the Decade here at Casinomeister...
But never the same after they were sold to new owners and also ruined by dumping the MG Viper download client

I hope Max can work his magic and get the right result for you

KK

Those new owners in the guise of Kindred are some of the shadiest muckers around. Scum.

They will screw you over relatively quickly. Ask us affiliates. They steal from their partners... I wouldn't be surprised if they would try this with their players.

Nate

 

[chiya]

Here's hoping. I'm taking this all the way... If they don't give the positive result I'm looking for.... I was £25,000 up on the two months I've been with them, so I'm guessing they didn't like that I was winning. Which is a real shame, as I loved the games on that casino!

Did you actually read the PAB rules? You're not supposed to be commenting on this thread until the PAB is resolved either way. Ignoring this and commenting may ruin your PAB.

I know it's hard to resist to replying people who quote you but.. yeah, I advise to keep it quiet for now.

 

[pekka55]

IIRC, "back in the day" players at 32 Red (and other Viper based casinos) would actually be encouraged by the casino to create a duplicate account with a view to having both a mobile and a desktop account with separate log in details.

Never really understood the reason behind this but did think, will this create problems down the line. Never did for me personally but sadly I stopped playing there years back.

Yeah, what could go wrong with encouraging players to open duplicate accounts? Any change in casino ownership might cause a huge problem and might give the casino legal grounds to not pay any winnings to people with duplicate accounts.

 

[KasinoKing]

Those new owners in the guise of Kindred are some of the shadiest muckers around. Scum.

They will screw you over relatively quickly. Ask us affiliates. They steal from their partners... I wouldn't be surprised if they would try this with their players.

Nate

Ain't that the truth!
I don't recall when the original owners of 32Red left the scene, but I guess it must have been around 2014? In that year all my UK players at Go Wild were moved over to the 32Red group... and then all mysteriously stopped playing.
And then when Kindred took over in March 2019, they slashed my "life-time" 40% deal to 10%
Then in 2020 they started applying NCO to my account before finally giving me the finger, closing my affy account and taking all my players.
(Including all my active players at Unibet as well)

32Red was once my absolute favourite casino as a player myself, and also one of the very best to work with as an affiliate.
In a world full of operator scum, Kindred are probably the shittiest of the lot! (Those are the politest words I can muster).

Sorry for the slight derail of the thread. I hope the OP wins this case.
KK

 

[johnnymcc1966]

Ain't that the truth!
I don't recall when the original owners of 32Red left the scene, but I guess it must have been around 2014? In that year all my UK players at Go Wild were moved over to the 32Red group... and then all mysteriously stopped playing.
And then when Kindred took over in March 2019, they slashed my "life-time" 40% deal to 10%
Then in 2020 they started applying NCO to my account before finally giving me the finger, closing my affy account and taking all my players.
(Including all my active players at Unibet as well)

32Red was once my absolute favourite casino as a player myself, and also one of the very best to work with as an affiliate.
In a world full of operator scum, Kindred are probably the shittiest of the lot! (Those are the politest words I can muster).

Sorry for the slight derail of the thread. I hope the OP wins this case.
KK

Kindred do 32Red and Unibet? Any others we should know about?

 

[KasinoKing]

Kindred do 32Red and Unibet? Any others we should know about?

Well obviously it's a long time since I got royally screwed by them, and I don't really give a F what they are doing now...
But back then the casino brands I knew were associated with them were:
Unibet
Maria
32red
Roxy Palace
Dash
Golden Lounge
NedPlay
Splendido
Stan James
Go Wild
3 more brands that are now on their list:
Vlad Casino
Highrolling Storspelare
Bingo.com

KK