noticed I posted my problem about this in the reps intro post. I thought they posted it in general casino chat and not intros. Im hoping the mod can remove my post from there about this issue. This was it though:
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I have contacted the rep before asking about something. Although I 1stly got a reply I pm'd them again and havent had a reply. This was going back to March 27th.
Im all for giving people/casinos or anyone the benefit of the doubt but in this instance iv been wrong done by. Fancy being told by a support staff member its ok to use my birth certificate as id (since no goverment id, passport or driving licence) and "we will request it if we need it". Then I deposit and play, lose a bit, then win a tiny bit and cashout (overall at a loss though) and after sending my birth certificate was told I need to send photo ID. If thats the case then iv been tricked into depositing and should rightfully be entitled to all my deposits back.
Its funny how the same day I requested a payout from 21G I also requested a payout at another Rival casino... I saw the money from the other casino 3 days after requesting without the rudeness from support staff (bar 1, namely Anna, who is a polite and helpful asset)
I work in a retail environment where the key element is to make the customer feel treated right. Certainly no retail stores sell stuff to customers who use their card, but then if they come back for a refund say "You got any photo identification on you?.... The name on the card says MR ******, but that could be anyone"
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Just to add to that I checked the second email requesting "identification" which specifically now says:
"* A scan of the front and back of a government issued ID that confirms your registered account information, including your age and address."
Thats an exact quote from it. Now from that it is discriminating against anyone who lives in the UK and countries that do not have "government issued ID".
I have ranted enough about ID at casinos previously but that is just a total ripoff.
theres a rep who didnt reply to my last question so doubtfully the recent message I sent them will be answered. A support guy called "Julien" who is probably the rudest guy to speak to and the uncertainty weather I will be asked for identification or not.
Im still suprised they say my birth certificate was fine to send in as ID. Then after depositing/playing and sending it in they refuse to accept it aka ROGUE.
I just want my money and then uninstall them and delete my account for good.
The clock ticks and so far its been 9 days my withdraw has been "pending"
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I have contacted the rep before asking about something. Although I 1stly got a reply I pm'd them again and havent had a reply. This was going back to March 27th.
Im all for giving people/casinos or anyone the benefit of the doubt but in this instance iv been wrong done by. Fancy being told by a support staff member its ok to use my birth certificate as id (since no goverment id, passport or driving licence) and "we will request it if we need it". Then I deposit and play, lose a bit, then win a tiny bit and cashout (overall at a loss though) and after sending my birth certificate was told I need to send photo ID. If thats the case then iv been tricked into depositing and should rightfully be entitled to all my deposits back.
Its funny how the same day I requested a payout from 21G I also requested a payout at another Rival casino... I saw the money from the other casino 3 days after requesting without the rudeness from support staff (bar 1, namely Anna, who is a polite and helpful asset)
I work in a retail environment where the key element is to make the customer feel treated right. Certainly no retail stores sell stuff to customers who use their card, but then if they come back for a refund say "You got any photo identification on you?.... The name on the card says MR ******, but that could be anyone"
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Just to add to that I checked the second email requesting "identification" which specifically now says:
"* A scan of the front and back of a government issued ID that confirms your registered account information, including your age and address."
Thats an exact quote from it. Now from that it is discriminating against anyone who lives in the UK and countries that do not have "government issued ID".
I have ranted enough about ID at casinos previously but that is just a total ripoff.
theres a rep who didnt reply to my last question so doubtfully the recent message I sent them will be answered. A support guy called "Julien" who is probably the rudest guy to speak to and the uncertainty weather I will be asked for identification or not.
Im still suprised they say my birth certificate was fine to send in as ID. Then after depositing/playing and sending it in they refuse to accept it aka ROGUE.
I just want my money and then uninstall them and delete my account for good.
The clock ticks and so far its been 9 days my withdraw has been "pending"