September 2021 PAB Summary

Issue summary: Player says they deposited almost a month ago but still can’t play or be refunded the deposit as they are in document verification limbo.

Conclusion: Case in progress.

Issue summary: Player reports the casino closed their account — and thereby denied access to the balance — claiming “responsible gambling concerns” which the player denies were justified.

Conclusion: In progress.

Issue summary:Player made a series of deposits and withdrawals, then was asked to submit documents and their account was verified. Afterwards, they made a withdrawal request that has now been “pending” for 11+ days.

Conclusion: Case in progress.

Issue summary: Player says that after their account was verified, the casino then said they’d been linked to another account and asked questions about it. The player said they had no idea what that was about and that the casino had subsequently become unresponsive.

Conclusion: Case in progress.

Issue summary: Player says they have been waiting over two weeks for their withdrawal.

Conclusion: Case in progress.

Issue summary: So far the player has only asked if we know this casino. A withdrawal is taking overly long and they are getting concerned.

Conclusion: Player wants to wait a bit to see if the casino comes through, case is on hold until we hear back.

Issue summary: Player says casino has attempted to apply a rule retroactively in order to void all their winnings — and then became unresponsive.

Conclusion: The player’s balance has been returned and they have been paid their withdrawal.

Issue summary: Player made deposits from a joint account; casino will not pay withdrawal.

Conclusion: Player has raised their case with the UKGC which supersedes anything we might say or do: case closed.

Issue summary: Player says they registered and were verified, won and tried to withdraw but the casino confiscated their balance and closed their account.

Conclusion: Case in progress.

Issue summary: Player says they were locked out of their account for using “bad words” in the chat.

Conclusion: In progress.

Issue summary: Player feels casino’s rejection of their documentation is unfair.

Conclusion: Case in progress.

Issue summary: Player says that casino cancelled their withdrawal and winnings accusing them of “Collusion, Cheating, Fraud and Criminal Activity”.

Conclusion: Case in progress

Issue summary: Player says casino refused to pay winnings and offered to return deposit — then became unresponsive.

Conclusion: Casino has replied to say the player had an active bonus in place, the player disputes this: case in progress.

Issue summary: Player says they did not receive one of the withdrawals marked as “complete”.

Conclusion: In progress.