October 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| 7bitCasino | Closed | Curaçao – Unspecified | Other | Issue summary: Player claims they wanted to cashout but that the casino deceived them into playing back their winnings. Conclusion: Player had several previously banned accounts. Banned again. |
| Bonzaspins | Resolved | None/Unspecified | Non-payment | Issue summary: After paying out less than half of player’s winnings, casino now asking for certified documents and SoW. Conclusion: Casino has paid the player |
| Casino765 | Resolved | Curaçao 1668/JAZ | Non-payment | Issue summary: Player claims casino not paying withdrawal, not answering emails. Conclusion: Player paid in full. |
| CasinoFriday | Resolved | Curaçao – Unspecified | Non-payment | Issue summary: Player told they could only be paid if they had a bank account in Malta. Conclusion: Issue resolved to player’s satisfaction. |
| Casumo | Resolved | UKGC | Non-payment | Issue summary: Player claims casino not paying winnings and ignoring their attempts at contact. Conclusion: Player paid in full. |
| Cobra Casino | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player says casino incorrectly accused them of fraud. Conclusion: Casino apologised and reinstated player’s balance. |
| CyberCasino3077 | Closed | Curaçao – Unspecified | Responsible Gambling | Issue summary: Responsible gaming issue. Conclusion: Player did not respond to us — case closed. |
| Dragonmoney | Closed | None/Unspecified | Non-payment | Issue summary: Casino accused player of exploiting a software bug and has offered to pay only half of winnings. Conclusion: Player did not respond to us. Case closed. |
| FatBoss | Resolved | Curaçao 1668/JAZ | Bonus | Issue summary: Player claims casino attempting to apply incorrect bonus terms. Conclusion: Casino paid in full. |
| Gamebet | Closed | None/Unspecified | Non-payment | Issue summary: Player claims they cannot withdraw and their emails remain unanswered. Conclusion: Casino non-responsive, Casinomeister Warning posted. |
| Grand Mondial | Closed | Kahnawake Gaming Commission | Non-payment | Issue summary: Casino closed player account citing fraud, player objects. Conclusion: Casino provided evidence of fraud. Case closed. |
| Jack21 | Closed | Curaçao 1668/JAZ | Bonus | Issue summary: Casino claims player broke terms, player feels terms are unclear. Conclusion: Casino will not respond. Case closed. |
| Jumbabet | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Casino told player they paid, but player received nothing in their account. Conclusion: Casino will not respond. Case closed. |
| Oshi Casino | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player feels casino is stalling on payment. Conclusion: Player paid in full. |
| PNXBET | Closed | Curaçao 365/JAZ | Unknown | Issue summary: Issue description unclear. Have asked player for clarification. Conclusion: Player did not respond or return to site. Case closed. |
| Planet7oz | Resolved | None/Unspecified | Non-payment | Issue summary: Player says they have three outstanding payments due from this casino. Conclusion: Player paid in full. |
| PlayLuck | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusions issue. Conclusion: Casino will not respond. Case closed. |
| Slots.lv | Closed | Curaçao – Unspecified | Bonus | Issue summary: Casino claims player broke bonus terms, player disagrees. Conclusion: Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| Slotum Casino | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player claims they have been trying to withdraw winnings for a month. Conclusion: It took five months but the player was eventually paid, turns out the money had been deposited in someone else’s account. Case closed. |
| SpinCasino | Resolved | Kahnawake Gaming Commission | Non-payment | Issue summary: Player feels casino is stalling to avoid payout. Conclusion: Casino has paid. |
| Sultanbet | Closed | Curaçao – Unspecified | Bonus | Issue summary: Casino claims the player broke the Terms — player disagrees. Conclusion: Player has no proof of their allegations, so there is nothing further we can do. |
| Superior Casino | Resolved | None/Unspecified | Other | Issue summary: Player claims casino is dragging out payment of their winnings. Conclusion: Casino is paying player on a mutually agreed payment schedule. |
| Casumo | Resolved | UKGC | Other | Issue summary: Player claims casino says they have closed his account “for his own safety”. Player not in agreement with this action. Conclusion: Casino has reinstated player’s full balance. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.