January 2020 PAB Summary

Pabs for 01 January - 01 February

Casino Status Jurisdiction PAB Type
Casino
1xbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
+ Read More
Issue summary
Casino locked player's account and repeatedly asking for documents.
Conclusion
Casino unresponsive, per usual. The Casinomeister Warning against them was updated.
Casino
32Red
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
+ Read More
Issue summary
Player's issue was that a bonus had been given and was later removed without notice.
Conclusion
It seems the two parties were able to resolve their issues, case closed.
Casino
Betboro
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
+ Read More
Issue summary
Player reported that their account had been closed month's ago while the casino said it was investigating "internal errors".
Conclusion
The player did not respond to questions regarding their case, case closed.
Casino
Betfair
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
+ Read More
Issue summary
Player reported that their account was closed when they tried to withdraw after a "large deposit", no explanation offered. The casino would not respond when the player asked for reasons.
Conclusion
When we asked some probing questions regarding the player's case they did not respond. Case closed.
Casino
Buran
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
+ Read More
Issue summary
After winning €5000 the player said they tried to withdraw and the casino closed their account accusing them of having multiple accounts.
Conclusion
The casino reiterated their "multiple accounts" accusation but provided no supporting evidence. The player was unavailable for further comments. Case closed.
Casino
Casimba
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
+ Read More
Issue summary
Payment delayed -- no reason given.
Conclusion
Received full payment.
Casino
CryptoThrills
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
+ Read More
Issue summary
Player claims winnings incorrectly voided.
Conclusion
Casino unresponsive, a Casinomeister Warning will be posted.
Casino
Fortune Legends Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
+ Read More
Issue summary
Player claimed that the casino had failed to follow good Responsible Gaming practice by not implementing Loss Limits properly.
Conclusion
Player misunderstood the Loss Limit system, seemed unaware that it applied to deposits rather than winnings. Casino showed they had given a detailed explanation but the player was unavailable to confirm that their issues had been addressed.
Casino
Ignition
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Player reported that the casino had confiscated US$5000 because "another account that had the same last name as me".
Conclusion
Casino is apparently unlicensed and proved to be unresponsive to the player's complaint. Case closed and a Casinomeister Warning is due.
Casino
Ladbrokes
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Player had their balance confiscated when the casino people discovered they had previously self-excluded at a sister casino but Ladbrokes would not return their full deposit.
Conclusion
Ladbrokes is very much "talk to the hand" when it comes to dispute arbitration with anyone but their designated ADR. Case closed.
Casino
Ladbrokes
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Successfully resolved.
Casino
LeoVegas
Status
Closed
Jurisdiction
Swedish Gambling Authority
PAB Type
T&C Dispute
+ Read More
Issue summary
Player reported that the casino had given excessive bonuses against SGA regulations and as such the player wanted their deposits.
Conclusion
Casino declined to discuss the case in any detail, classic "talk to the hand" non-cooperation.
Casino
MrBet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
+ Read More
Issue summary
Player claims casino refuses to pay their winnings.
Conclusion
Player was abusive to forum members and staff; player banned from Casinomeister and case closed.
Casino
Napoli
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Casino not paying withdrawal and not responding to emails.
Conclusion
The casino provided evidence that the player had violated "max bet" rules. That seems to happen A LOT at this casino. Anyway, player was unavailable for comment and so case closed.
Casino
Primaplay
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
T&C Dispute
+ Read More
Issue summary
Player claimed that their balance had been improperly confiscated and deposits returned when they went on to play other games after finishing the wagering requirements on a bonus.
Conclusion
Casino's Terms clearly state that the bonus rules apply until the account balance is zeroed, either by withdrawal or losing the balance. Player was unavailable for comment, case closed.
Casino
Rembrandt
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
+ Read More
Issue summary
Player reported that a 1500€ withdrawal had been stuck as "pending" for weeks and the casino was unresponsive.
Conclusion
Unfortunately when we asked the player for more information about their case they were unavailable and unresponsive. Case closed.
Casino
Royal Panda Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Player ignored the PAB rules so we closed the complaint.
Casino
Royal Panda Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Player has repeatedly ignored the PAB rules. Complaint closed.
Casino
Slots Garden
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Player had won a random jackpot, received the first payment and then no further payments put lots of excuses about rogue payment processors and so forth.
Conclusion
Virtual casinos make a habit of this kind of slo-pay thing. The best we could do was submit the details to the casino people and hope they eventually pay the player, which they often do.
Casino
Slotty Vegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
+ Read More
Issue summary
Player claimed the casino was not paying on the grounds of false accusations of having multiple accounts.
Conclusion
The casino provided good evidence that the player DID have multiple accounts. Case closed and player booted off Casinomeister.
Casino
Voodoo Dreams
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
+ Read More
Issue summary
Player: "I've won 8400€ in this Casino, I've sent in my KYC weeks ago. When I try to get a answer from Live-Chat I always get the same automated Messages."
Conclusion
We tried to contact the player for an update on their case but got no response. Case closed.
Casino
Wild Jackpots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
+ Read More
Issue summary
Player had won 1600€, cashed out and went on to play other games. Casino said they broken the Terms and confiscated the winnings.
Conclusion
WildJackpot is run by GoWild and has the same "talk to the hand" attitude when it comes to complaint arbitration. We tried to contact the casino but got nothing back from them. Case closed and a Casinomeister Warning is due.
Casino
iNetBet Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
+ Read More
Issue summary
Player claimed casino had twice cancelled their withdrawal for reasons unspecified.
Conclusion
Player was able to resolve the issue with the casino, case closed.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.