June 2020 PAB Summary

Casino Status Jurisdiction PAB Type Comments
4Crowns  Closed None/Unspecified  Non-payment  Issue summary: Player has been waiting over two weeks for withdrawal to be paid .
Conclusion: Casino was unresponsive, case closed without resolution.
7 sultans  Closed Malta (MGA)  Non-payment

Issue summary: Winnings confiscated, no reason given.
Conclusion: 7 Sultans only allows cases to be handled by their designated ADR.

AgentSpins  Closed Curaçao – Unspecified Bonus Issue summary: Casino confiscating winnings claiming bonus terms were broken.
Conclusion: Player AWOL. Case closed.
AgentSpins  Closed Curaçao – Unspecified Other Issue summary: Casino cancelled players winnings claiming irregular play.
Conclusion: Player did not respond to us — case closed.
Bitstarz Casino  Closed Curaçao 8048 /JAZ Bonus Issue summary: Player feels winnings were confiscated unfairly.
Conclusion: Casino provided evidence that player had indeed broken the Terms.
Cadoola Closed Curaçao 8048 /JAZ Self-Exclusion Issue summary: Player claims they tried several times to self-exclude but the casino did nothing. Player wants deposits lost thereafter returned.
Conclusion: Player never actually asked to be excluded, only requested account closure. Also, Curacao license = no self-exclusion policies in place.
CaptainSpins Resolved Malta (MGA) Non-payment Issue summary: Player not receiving payout in a timely fashion.
Conclusion: Player came back to say their withdrawal was in progress and the case could be closed.
Casino Cruise Resolved Malta (MGA) Non-payment Issue summary: When player requested withdrawal of winnings, casino requested documents repeatedly.
Conclusion: Casino claims withdrawal was paid; player AWOL — case closed.
Casinoland Closed Malta (MGA) Bonus Issue summary: Withdrawal being denied.
Conclusion: Casino insists player take it to their designated ADR.
Casinoroom Resolved  Malta (MGA) Non-payment Issue summary: Casino not paying or responding to player.
Conclusion: Casino paid up.
Cbet.gg Closed Curaçao 365/JAZ Other Issue summary: Player feels they should not have been allowed to deposit as casino is unlicensed in their country.
Conclusion: Player ignored PAB rules and didn’t respond to questions. Case closed.
Crazyno Closed Curaçao 365/JAZ Bonus Issue summary: Casino says player broke bonus terms, refuses to pay winnings.
Conclusion: Casino has provided evidence that the player did indeed break the terms. Player AWOL; case closed.
Crazyno Resolved  Curaçao 365/JAZ Non-payment Issue summary: Casino has not paid player’s withdrawal after a week — no specific reason cited.
Conclusion: Player paid.
ElRoyale Closed Curaçao – Unspecified Non-payment Issue summary: Casino claims player broke bonus terms, voided withdrawal.
Conclusion: Casino won’t change their position. Case closed.
FrankAndFred Closed Malta (MGA) Other Issue summary: “I believe mind control technology was used to make me lose all my funds”.
Conclusion: Unfortunately matters of this nature are beyond the scope of the PAB service we currently offer. Case closed.
GrandeVegas Closed None/Unspecified Bonus Issue summary: Player feels casino is withholding a deserved bonus.
Conclusion: Player did not respond to us — case closed.
Jokerino Resolved  Curaçao 8048 /JAZ Non-payment Issue summary: Casino not paying requested withdrawal and not responding to emails.
Conclusion: Casino paid in full.
Jonny Jackpot Casino Closed Malta (MGA) Bonus Issue summary: Casino claims player broke bonus terms.
Conclusion: Casino returned player’s deposits and a little extra for his trouble.
KingBilly Closed Curaçao 8048 /JAZ Source of Wealth Issue summary: Winnings confiscated over SoW issue.
Conclusion: Player could not pass the KYC process. Casino has refunded deposit.
LeonMonaco Cancelled  Curaçao – Unspecified Unknown Issue summary: Player trying to post on forum. Submitted PAB in error.
Conclusion: Cancelled.
Olybet Resolved Other Self-Exclusion Issue summary: Self-exclusion issue.
Conclusion: Casino had changed platforms and mistakenly cancelled the ongoing self-exclusion; they’ve corrected that, marked the account as permanently closed. Player was unavailable to confirm. Case closed.
PlayPCF Closed Curaçao 1668/JAZ Bonus Issue summary: Casino claims winnings were confiscated due to bonus terms violation. Player claims the Terms were changed after deposit and play.
Conclusion: Casino will not respond. Case closed, warning forthcoming.
RagingBull Closed None/Unspecified  Non-payment Issue summary: Player had a substantial win, finished verifying their account and then was locked out.
Conclusion: Player decided to take their case elsewhere, case closed.
Spin Palace Closed Kahnawake Gaming Commission Non-payment Issue summary: When player tried to withdraw winnings (in 2018), the casino closed their account.
Conclusion: Player did not respond to our questions. Case closed.
Trada Casino Resolved Malta (MGA) Technical Issues (Software)  Issue summary:  Player claims game is faulty and that casino has been unresponsive.
Conclusion: Player paid.
Trada Casino Closed Malta (MGA) Bonus Issue summary: Player claims casino doesn’t want to pay out winnings.
Conclusion: Player closed their account at the casino and asked us to close this PAB.
VegasHero Closed UKGC Bonus Issue summary: Player believes bonus winnings erroneously confiscated.
Conclusion: Although the terms were vague, casino adamant that they were broken. Case closed.
VulcanVegas Resolved Curaçao 8048 /JAZ  Non-payment  Issue summary: Player was told original account was closed. When opened a new one and then attempted to withdraw winnings, the casino claimed it was a duplicate account and withdrawal was denied.
Conclusion: Casino never responded to the player’s complaint, case closed and a Casinomeister Warning will be posted.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.