June 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| 4Crowns | Closed | None/Unspecified | Non-payment | Issue summary: Player has been waiting over two weeks for withdrawal to be paid . Conclusion: Casino was unresponsive, case closed without resolution. |
| 7 sultans | Closed | Malta (MGA) | Non-payment |
Issue summary: Winnings confiscated, no reason given. |
| AgentSpins | Closed | Curaçao – Unspecified | Bonus | Issue summary: Casino confiscating winnings claiming bonus terms were broken. Conclusion: Player AWOL. Case closed. |
| AgentSpins | Closed | Curaçao – Unspecified | Other | Issue summary: Casino cancelled players winnings claiming irregular play. Conclusion: Player did not respond to us — case closed. |
| Bitstarz Casino | Closed | Curaçao 8048 /JAZ | Bonus | Issue summary: Player feels winnings were confiscated unfairly. Conclusion: Casino provided evidence that player had indeed broken the Terms. |
| Cadoola | Closed | Curaçao 8048 /JAZ | Self-Exclusion | Issue summary: Player claims they tried several times to self-exclude but the casino did nothing. Player wants deposits lost thereafter returned. Conclusion: Player never actually asked to be excluded, only requested account closure. Also, Curacao license = no self-exclusion policies in place. |
| CaptainSpins | Resolved | Malta (MGA) | Non-payment | Issue summary: Player not receiving payout in a timely fashion. Conclusion: Player came back to say their withdrawal was in progress and the case could be closed. |
| Casino Cruise | Resolved | Malta (MGA) | Non-payment | Issue summary: When player requested withdrawal of winnings, casino requested documents repeatedly. Conclusion: Casino claims withdrawal was paid; player AWOL — case closed. |
| Casinoland | Closed | Malta (MGA) | Bonus | Issue summary: Withdrawal being denied. Conclusion: Casino insists player take it to their designated ADR. |
| Casinoroom | Resolved | Malta (MGA) | Non-payment | Issue summary: Casino not paying or responding to player. Conclusion: Casino paid up. |
| Cbet.gg | Closed | Curaçao 365/JAZ | Other | Issue summary: Player feels they should not have been allowed to deposit as casino is unlicensed in their country. Conclusion: Player ignored PAB rules and didn’t respond to questions. Case closed. |
| Crazyno | Closed | Curaçao 365/JAZ | Bonus | Issue summary: Casino says player broke bonus terms, refuses to pay winnings. Conclusion: Casino has provided evidence that the player did indeed break the terms. Player AWOL; case closed. |
| Crazyno | Resolved | Curaçao 365/JAZ | Non-payment | Issue summary: Casino has not paid player’s withdrawal after a week — no specific reason cited. Conclusion: Player paid. |
| ElRoyale | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Casino claims player broke bonus terms, voided withdrawal. Conclusion: Casino won’t change their position. Case closed. |
| FrankAndFred | Closed | Malta (MGA) | Other | Issue summary: “I believe mind control technology was used to make me lose all my funds”. Conclusion: Unfortunately matters of this nature are beyond the scope of the PAB service we currently offer. Case closed. |
| GrandeVegas | Closed | None/Unspecified | Bonus | Issue summary: Player feels casino is withholding a deserved bonus. Conclusion: Player did not respond to us — case closed. |
| Jokerino | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Casino not paying requested withdrawal and not responding to emails. Conclusion: Casino paid in full. |
| Jonny Jackpot Casino | Closed | Malta (MGA) | Bonus | Issue summary: Casino claims player broke bonus terms. Conclusion: Casino returned player’s deposits and a little extra for his trouble. |
| KingBilly | Closed | Curaçao 8048 /JAZ | Source of Wealth | Issue summary: Winnings confiscated over SoW issue. Conclusion: Player could not pass the KYC process. Casino has refunded deposit. |
| LeonMonaco | Cancelled | Curaçao – Unspecified | Unknown | Issue summary: Player trying to post on forum. Submitted PAB in error. Conclusion: Cancelled. |
| Olybet | Resolved | Other | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Casino had changed platforms and mistakenly cancelled the ongoing self-exclusion; they’ve corrected that, marked the account as permanently closed. Player was unavailable to confirm. Case closed. |
| PlayPCF | Closed | Curaçao 1668/JAZ | Bonus | Issue summary: Casino claims winnings were confiscated due to bonus terms violation. Player claims the Terms were changed after deposit and play. Conclusion: Casino will not respond. Case closed, warning forthcoming. |
| RagingBull | Closed | None/Unspecified | Non-payment | Issue summary: Player had a substantial win, finished verifying their account and then was locked out. Conclusion: Player decided to take their case elsewhere, case closed. |
| Spin Palace | Closed | Kahnawake Gaming Commission | Non-payment | Issue summary: When player tried to withdraw winnings (in 2018), the casino closed their account. Conclusion: Player did not respond to our questions. Case closed. |
| Trada Casino | Resolved | Malta (MGA) | Technical Issues (Software) | Issue summary: Player claims game is faulty and that casino has been unresponsive. Conclusion: Player paid. |
| Trada Casino | Closed | Malta (MGA) | Bonus | Issue summary: Player claims casino doesn’t want to pay out winnings. Conclusion: Player closed their account at the casino and asked us to close this PAB. |
| VegasHero | Closed | UKGC | Bonus | Issue summary: Player believes bonus winnings erroneously confiscated. Conclusion: Although the terms were vague, casino adamant that they were broken. Case closed. |
| VulcanVegas | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player was told original account was closed. When opened a new one and then attempted to withdraw winnings, the casino claimed it was a duplicate account and withdrawal was denied. Conclusion: Casino never responded to the player’s complaint, case closed and a Casinomeister Warning will be posted. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.