XXLclub casino disappears with players' money!

[chuchu59]

I honestly do not believe Frank would be so stupid as to threaten posting personal details in this forum. What for? If this is done, the damage done will be permanent. Which player would be willing to disclose their personal info to such a casino. If you can show us the evidence, Frank might as well disappear from here altogether.

 

[LOOKAWAY]

Like I previously said we have no other open pending withdrawal except the one from aghastik8 where his neteller account has been suspended.

How about my withdrawl frank it was only a small one.

I started my wagering on a birthday bonus played slots minimun bets.

Lost so i made a minimun deposit when my account balance was zero.

so i was playing for cash on slots no big bets. Also i made a deposit after receiving a freebee and i know you like that frank.

Also im not a bonus abuser as i only play slots and i had played out the sign up bonus a long time ago. And think made a few more deposits after or around that time.

I didnt get your last email as my inbox was full i hope you didnt throw the tac book at me.

 

[XXLClubCasino]

Like I previously said we have no other open pending withdrawal except the one from aghastik8 where his neteller account has been suspended.

How about my withdrawl frank it was only a small one.

I started my wagering on a birthday bonus played slots minimun bets.

Lost so i made a minimun deposit when my account balance was zero.

so i was playing for cash on slots no big bets. Also i made a deposit after receiving a freebee and i know you like that frank.

Also im not a bonus abuser as i only play slots and i had played out the sign up bonus a long time ago. And think made a few more deposits after or around that time.

I didnt get your last email as my inbox was full i hope you didnt throw the tac book at me.

In my last PM I've asked you to send me your bank details or your neteller account. Payment will then be processed ASAP.

 

[XXLClubCasino]

I've re asked (via PM) nottsccole to send his/her documents so to further keep this case open. If he does not comply the case will be finally close and I won't keep emailing or PM the player indefinitely.

In my previous post I've clearly wrote that IF the player is fine with me disclosing the information I've, I will otherwise we should keep the discussion in the private section. That's all.

 

[nottsccole]

I've emailed Frank my documents again (actually, I just forwarded the original email to him again so he could see from the timestamp that I sent it a week ago as I stated).

He replied cordially in both email and pm (which I am appreciative of) that he has forwarded my documents to their finance department to review/verify them, so hopefully I'll be paid afterall. I received his email this time, so whatever mail problems they may have had as a result of moving or whatever else was causing the issue seems to be resolved.

Here's hoping.

 

[cerdikola]

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

 

[tim5ny]

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

I think it's called "Damage Control" ! Putting out the small fires that are visible to the rest of us.

 

[sdaddy]

I don't like the title of this topic. I think that XXL CLub is fair. If it isn't, why is Frank posting here?

Respectfully, I disagree. This thread title is essentially accurate because there was a long period of time up until recently when XXL Club was stalling on payments and not communicating with its affected players about when the situation would be resolved. Not to mention that CM has recently added XXL Club to the Not Recommended list because of all these complaints.

These players had every right to complain about their situation, especially if it was not being resolved through the usual player-casino communication channels. One could even argue that the resulting negative publlicy led the casino to finally step in and get a handle on things.

And while its helpful to have Frank posting here, it shouldn't be the sole determining factor as to whether XXL Club is a fair operation. How players report they are being treated matters as well.

 

[nottsccole]

Quick update. Haven't heard anything since my last post. I sent him a PM on here a few days ago and an email directly today. Not that concerned though, I assume there are some delays around the holidays, hopefully I'll have a response in the next few days.

Cheers and happy holidays.

 

[nottsccole]

Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.

What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.

 

[nottsccole]

Frank assured me recently that the only reason he would not pay me is if the reason I am apparently black-flagged is due to credit card fraud. There's no chance that happened for the reasons I stated previously (own one card, never made any chargeback, much less one online, never used my card in an online casino) so this is positive to me.

What's not positive, is that it has taken quite awhile to contact whoever it is at Playtech that can explain why I am blackflagged. I've been asked to be patient, so we'll see. Two months is a long wait, but at least we are getting some progress in the right direction.

When I reread this, I wasn't sure the tone that came across. I'm happy with the progress on XXLClub's part in the last two weeks, I just wish Playtech were a little more on the ball regarding getting back to him.

 

[vinylweatherman]

This is looking a bit sinister. If a Playtech "black flagging" is SO SERIOUS an issue, why have Playtech themselves allowed the software they distribute to continue to let players on this list continue to deposit & play, where the risk of them not getting paid is not only high, but KEPT SECRET from said player.

Since the casino allowed you to deposit & play while "flagged", only something Playtech would allow THEM to check, they should pay unless you committed a breach against XXLClub itself.

If a blacklist is secret, it is entirely unreasonable to require the player to know their status on it when they sign up to a new casino. ONCE the player is informed they are on the "banned list", and whether it is just a bonus ban or a full "can't play" ban, then, and only then, can the player be expected to take responsibility for continuing to create new Playtech accounts knowing they shoudn't be, or shouldn't be agreeing to accept bonuses.


But this IS the "wild west".... the natural rule of law does not apply for the most part, the biggest & best cheat/scammer/dodgy dealer/etc. takes home the cash.

I notice that XXLClub had months to bring up this "blacklist" excuse, but until recently they did not mention it. If there was an issue with "evil" players, this issue dates back to last October, and the fact no mention was made of it then, makes me think this has been dragged up during a "fishing expedition" for reasons not to pay certain players who the casino "did not like/would never come back now & lose it back".

 

[sdaddy]

What's going on here? I thought that resolving nottsccole's case was about getting XXL Club some necessary ID documents. Now we learn that the withdrawal is on hold until it's proven that the player did not commit CC chargebacks at other casinos, as is now alleged.

VWM is right. Why is this issue just now being brought up at this eleventh hour? If what nottsccole is saying is true, that the CC in question was never even used at other casinos, then it shouldn't take long at all for Playtech to check this out. It would be wise for XXL Club and Playtech to not let this case drag on much longer than it already has.

 

[sdaddy]

nottsccole: Any updates on your case?

 

[nottsccole]

Hi, sorry about the lack of updates, I've been going back and forth with the representative and things have been sort of positive so I've been holding off so I could make one post once I've been paid.

The rep told me not too long ago that Playtech STILL has not gotten back to him, but that he would process my withdrawal anyway. Two days later he asked for my bank details so he could wire me rather than send it to my Neteller account because they were having some delays recharging their Neteller. I told him I wasn't comfortable with giving out my bank details (again, I don't put my sensitive information at risk online, the same reason I don't use credit cards in online casinos) and that I would wait for the Neteller transfer, which, it sounds like I would receive somewhere around the end of next week.

I'll let you know as more progresses.

 

[giselle]

They also never payed my cashout of 885. They said they flagged it for security reasons and I did not even use a credit card for anything so I do not know what they are talking about. Now they never answer my emails. I sent them one a week ago since supposedly this guy is back but no replay.

 

[sdaddy]

They also never payed my cashout of 885. They said they flagged it for security reasons and I did not even use a credit card for anything so I do not know what they are talking about. Now they never answer my emails. I sent them one a week ago since supposedly this guy is back but no replay.

You need to press them a little more for clarification. "Flagged for security reasons" is a little vague and it could mean that you are accused of fraud or it could simply mean that you were labeled a bonus abuser. If it's the latter, then you need to remind Frank of his promise earlier in this thread that bonus abuse would not be a reason to withhold payment of winnings. If, however, you are accused of fraud, then you should ask what exactly you did wrong so that you can have the opportunity to respond and give your side.

 

[nottsccole]

After receiving 800 euros from them awhile back, I have received nothing from them. I've emailed Frank at his xxl club email a number of times as well as their normal customer service a number of times. What a disappointment after getting some progress on my problems.

 

[sdaddy]

^ Indeed, that's very disappointing, although I'm not surprised. Ever since XXLClub did it's disappearing act, I've been very skeptical that they would get their house in order and pay all their players who have been through this. If anything, I think this casino should be moved to full rogue status after these blatant broken promises to this forum.

 

[daera]

Has anyone heard a peep from Frank, support, or anyone at XXL Club Casino?

We have outstanding affiliate payments owed to us from them, and haven't been able to get a response from Frank, support, or the affiliate manager. When I tried phoning the support number listed on the web site, they tell me they are no longer handling support for XXL Club Casino and had no other information.

Did they just fall off the face of the earth?

I'm in the U.S. so can't play at Playtech casinos. But a friend of mine logged into the casino recently, and was able to login, enter the banking area, and said it looked as if she'd be able to make a deposit. Although she didn't make a deposit. Now this burns me up... if they are available to play, and possible deposit with, then someone should be handling support. If not, then they definitely should be fully rogued.

 

[gerilege]

I checked the cashier, and all deposit options are disabled.

 

[vinylweatherman]

I expect they went bust, just like Action Online.

If the BS from Frank had been correct, they would be up and running by now having adjusted to the changes in Russian law that supposedly prevented them from continuing after October 2007.

Since they have now cut off all support functions as well, it seems unlikely players and affiliates will get their money back unless the casino gets taken over.

Frank may leap in and refute this, but time has shown his earlier promises and assurances to be just a load of hot air (resolved by January, then it was March - it's mid April now, and nothing).

 

[Casinomeister]

Has anyone heard a peep from Frank, support, or anyone at XXL Club Casino?....

It's on my to-do list. I've already given Playtech a heads up on XXL Club and they are checking into this.

What a shame; they looked somewhat promising for a while...

 

[BBKPoker]

Another one bites the dust, imo.

 

[lojo]

Another one bites the dust, imo.

Damn shame if so.
I wonder what the playtech rogue to righteousness ratio is... anywhere as bad as RTG?