1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

www.thespinroom.com

Discussion in 'Casino Complaints - Bonus Issues' started by GOCC, Aug 18, 2010.

    Aug 18, 2010
  1. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    I joined the spinroom as their terms and conditions allowed blackjack (Just not single deck). The terms at Victor Chandler said that Blackjack was banned. VC use Net ent while Spinroom uses Chartwell.

    I wagered over 5500 to allow me to get the 175 bonus credited in 2 days.

    I then noticed today, after I had played that the terms had changed to not allow Blackjack. I had live chat with them and got this.

    11:19:36 PM : Thank you for contacting our Live Chat Support - a representative will be with you shortly.

    11:19:36 PM : Tonia-Games Support has joined this session!

    11:19:36 PM : Connected with Tonia-Games Support. Your reference number for this chat session is 46903.

    11:19:46 PM : Tonia-Games Support: Hi **, Welcome to our Live Chat Support, how can I help you today?

    11:19:54 PM : **: Hi, do you do You must register/login in order to see the link. support as well ?

    11:20:11 PM : Tonia-Games Support: yes we do

    11:20:18 PM :**: Can you tell me when you changed the terms of the sign up bonus on that site please

    11:22:21 PM : Tonia-Games Support: If you are referring to the games that do not qualify for the wagering, it was changed on the10th August

    11:22:43 PM : **: Tonia, Im sorry but that is incorrect

    11:23:00 PM : **: I have a screen shot from this morning showing the terms as allowing blackjack

    11:23:01 PM : Tonia-Games Support: Please explain

    11:23:08 PM : **: Except single deck blackjack

    11:23:38 PM : **: When I finished the wagering, the terms were still allowing Black Jack EXCEPT single deck

    11:24:00 PM : **: I have come today, and the terms have been changed by changing term 12

    11:24:18 PM : **: Whoever has done them has rushed as they should have deleted term 13 as is now

    11:26:02 PM : Tonia-Games Support: I do understand what you are saying, however, since the 10th all blackjack has been excluded

    11:26:52 PM : **: Tonia, THIS MORNING, the terms on You must register/login in order to see the link. allowed blackjack, just not single deck

    11:27:04 PM : **: Also, when I finished my wagering, it was allowed

    11:27:14 PM : **: You have changed it AFTER I have played

    11:27:18 PM : **: Not you persoanlly

    11:29:12 PM : Tonia-Games Support: I understand what you are saying, the site was updated later than the change to the excluded games for wagering

    11:29:50 PM : **: Right, so my wagering will count and I will receive the bonus as advertised

    11:30:37 PM : Tonia-Games Support: but unfortunately your wagering will not count towards the Welcome Bonus as it has been done on Blackjack

    11:30:50 PM : **: Tonia, are you reaing what I have written

    11:30:58 PM : **: When I joined, blackjack was allowed in the terms

    11:31:05 PM : **: when i finished it was allowed

    11:31:16 PM : **: By your own admission, the terms were changed later

    11:31:22 PM : **: but you still insist I wont get the bonus

    11:32:00 PM : **: You cant change the terms in house over a bacon sandwhich and expect customers to know what they are

    11:32:17 PM : **: The bindung terms are the ones advertised on the websiter

    11:32:26 PM : **: Not on the staff notice board

    11:33:27 PM : Tonia-Games Support: I am sorry but it has not been allowed since the 10th, please see section 13

    11:33:32 PM : Tonia-Games Support: it states:

    11:33:32 PM : Tonia-Games Support: 13. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.

    11:33:44 PM : **: RUBBISH

    11:34:13 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus

    11:34:24 PM : **: Because someone hadnt updated the website

    11:36:14 PM : **: MAY I ALSO POINT OPUT

    11:36:21 PM : **: You are reading THE WRONG TERMS

    11:36:31 PM : **: Look at You must register/login in order to see the link.

    11:36:40 PM : **: the term you are quoting is term 14 on the new terms

    11:36:41 PM : **: LOL

    11:36:46 PM : **: Youcouldnt make it up

    11:36:54 PM : **: Your not even looking at the correct site

    11:37:39 PM : **: 14. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.

    11:38:38 PM : Tonia-Games Support: thank you,

    11:38:58 PM : **: I refer you to my question

    11:39:03 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus

    11:39:07 PM : **: Because someone hadnt updated the website

    11:42:33 PM : Tonia-Games Support: You have not qualified for the bonus, all blackjack games were excluded on the 10th, you wagered on the 17th, I do understand the site was not updated until later but that does not change anything, you have not qualified for the bonus because you have wagered on blackjack.

    11:42:49 PM : **: roflmao,

    11:43:03 PM : **: I would expect a comment like that from some tin pot chip joint

    11:43:13 PM : **: but not from a cough cough respectable website

    11:44:08 PM : **: You have actually admitted you changed the terms on the site AFTER I wagered, but because the terms actually changed a week prior (But no one changed the site) I am not getting the bonus

    11:44:13 PM : **: ?

    11:44:58 PM : Tonia-Games Support: The terms were changed on the 10th

    11:45:03 PM : Tonia-Games Support: the site was updated later

    11:45:32 PM : **: Yes, BUT AFTER I HAD FINISHED

    11:45:39 PM : **: Cant you see what Im saying

    11:45:50 PM : **: HOW AM I SUPPOSED TO KNOW

    11:46:07 PM : **: It doesnt take a week to change a webpage

    11:47:26 PM : **: How am I supposed to know the terms have changed if its not on the website

    11:48:13 PM : Tonia-Games Support: I understand this is not ideal, but unfortunately it is the case.

    11:49:03 PM : **: I take it you subscribe to IBAS

    11:52:23 PM : Tonia-Games Support: We have the IBAS logo on our site yes

    11:52:41 PM : **: Thank you

    So In a nutshell, I joined today, the terms on the website (I have screenies) say blackjack is allowed. I finish the required wagering and the terms are still the same BUT later, they change them on the site to say that BJ isnt allowed and hadnt been since the 10th but they hadnt got round to changing it.

    Any thoughts please ?????
     
    1 person likes this.
  2. Aug 18, 2010
  3. HadEnouth

    HadEnouth Dormant account

    Occupation:
    dont work
    Location:
    England
    Stick these RETARDS in the ROGUE LIST. Why is it crooks can get away with running these casinos. It seems to me anyone can get a gambling licence, The LAW clearly needs updating to address this kind of behavior.
     
  4. Aug 18, 2010
  5. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Lol... Damn, - So u click… 'I accept the terms and conditions' …but they really aren't the Terms and Conditions...

    The Truth?

    'Sir - we actually made this up over a bacon sandwich today and backdated it so we can teach you a lesson... - Don’t trust us even if its in writing’..hahhahah :lolup:

    On a more serious note.. This is outright unacceptable and they should at least honor their terms on their website.... Their negligence in failing to update the website now becomes YOUR problem... Geez

    Are they Accredited / Rogued or mentioned on this site?

    Nate:poke:
     
  6. Aug 18, 2010
  7. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    They are part of the Victor Chandler Group of companies.
     
  8. Aug 18, 2010
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I havent had time to check if they are on the list.... Perhaps you could PM Max and possibly PAB...

    Good Luck :)
     

Share This Page