www.thespinroom.com

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
I joined the spinroom as their terms and conditions allowed blackjack (Just not single deck). The terms at Victor Chandler said that Blackjack was banned. VC use Net ent while Spinroom uses Chartwell.

I wagered over 5500 to allow me to get the 175 bonus credited in 2 days.

I then noticed today, after I had played that the terms had changed to not allow Blackjack. I had live chat with them and got this.

11:19:36 PM : Thank you for contacting our Live Chat Support - a representative will be with you shortly.

11:19:36 PM : Tonia-Games Support has joined this session!

11:19:36 PM : Connected with Tonia-Games Support. Your reference number for this chat session is 46903.

11:19:46 PM : Tonia-Games Support: Hi **, Welcome to our Live Chat Support, how can I help you today?

11:19:54 PM : **: Hi, do you do www.thespinroom.com support as well ?

11:20:11 PM : Tonia-Games Support: yes we do

11:20:18 PM :**: Can you tell me when you changed the terms of the sign up bonus on that site please

11:22:21 PM : Tonia-Games Support: If you are referring to the games that do not qualify for the wagering, it was changed on the10th August

11:22:43 PM : **: Tonia, Im sorry but that is incorrect

11:23:00 PM : **: I have a screen shot from this morning showing the terms as allowing blackjack

11:23:01 PM : Tonia-Games Support: Please explain

11:23:08 PM : **: Except single deck blackjack

11:23:38 PM : **: When I finished the wagering, the terms were still allowing Black Jack EXCEPT single deck

11:24:00 PM : **: I have come today, and the terms have been changed by changing term 12

11:24:18 PM : **: Whoever has done them has rushed as they should have deleted term 13 as is now

11:26:02 PM : Tonia-Games Support: I do understand what you are saying, however, since the 10th all blackjack has been excluded

11:26:52 PM : **: Tonia, THIS MORNING, the terms on www.thespinroom.com allowed blackjack, just not single deck

11:27:04 PM : **: Also, when I finished my wagering, it was allowed

11:27:14 PM : **: You have changed it AFTER I have played

11:27:18 PM : **: Not you persoanlly

11:29:12 PM : Tonia-Games Support: I understand what you are saying, the site was updated later than the change to the excluded games for wagering

11:29:50 PM : **: Right, so my wagering will count and I will receive the bonus as advertised

11:30:37 PM : Tonia-Games Support: but unfortunately your wagering will not count towards the Welcome Bonus as it has been done on Blackjack

11:30:50 PM : **: Tonia, are you reaing what I have written

11:30:58 PM : **: When I joined, blackjack was allowed in the terms

11:31:05 PM : **: when i finished it was allowed

11:31:16 PM : **: By your own admission, the terms were changed later

11:31:22 PM : **: but you still insist I wont get the bonus

11:32:00 PM : **: You cant change the terms in house over a bacon sandwhich and expect customers to know what they are

11:32:17 PM : **: The bindung terms are the ones advertised on the websiter

11:32:26 PM : **: Not on the staff notice board

11:33:27 PM : Tonia-Games Support: I am sorry but it has not been allowed since the 10th, please see section 13

11:33:32 PM : Tonia-Games Support: it states:

11:33:32 PM : Tonia-Games Support: 13. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.

11:33:44 PM : **: RUBBISH

11:34:13 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus

11:34:24 PM : **: Because someone hadnt updated the website

11:36:14 PM : **: MAY I ALSO POINT OPUT

11:36:21 PM : **: You are reading THE WRONG TERMS

11:36:31 PM : **: Look at www.thespinroom.com

11:36:40 PM : **: the term you are quoting is term 14 on the new terms

11:36:41 PM : **: LOL

11:36:46 PM : **: Youcouldnt make it up

11:36:54 PM : **: Your not even looking at the correct site

11:37:39 PM : **: 14. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.

11:38:38 PM : Tonia-Games Support: thank you,

11:38:58 PM : **: I refer you to my question

11:39:03 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus

11:39:07 PM : **: Because someone hadnt updated the website

11:42:33 PM : Tonia-Games Support: You have not qualified for the bonus, all blackjack games were excluded on the 10th, you wagered on the 17th, I do understand the site was not updated until later but that does not change anything, you have not qualified for the bonus because you have wagered on blackjack.

11:42:49 PM : **: roflmao,

11:43:03 PM : **: I would expect a comment like that from some tin pot chip joint

11:43:13 PM : **: but not from a cough cough respectable website

11:44:08 PM : **: You have actually admitted you changed the terms on the site AFTER I wagered, but because the terms actually changed a week prior (But no one changed the site) I am not getting the bonus

11:44:13 PM : **: ?

11:44:58 PM : Tonia-Games Support: The terms were changed on the 10th

11:45:03 PM : Tonia-Games Support: the site was updated later

11:45:32 PM : **: Yes, BUT AFTER I HAD FINISHED

11:45:39 PM : **: Cant you see what Im saying

11:45:50 PM : **: HOW AM I SUPPOSED TO KNOW

11:46:07 PM : **: It doesnt take a week to change a webpage

11:47:26 PM : **: How am I supposed to know the terms have changed if its not on the website

11:48:13 PM : Tonia-Games Support: I understand this is not ideal, but unfortunately it is the case.

11:49:03 PM : **: I take it you subscribe to IBAS

11:52:23 PM : Tonia-Games Support: We have the IBAS logo on our site yes

11:52:41 PM : **: Thank you

So In a nutshell, I joined today, the terms on the website (I have screenies) say blackjack is allowed. I finish the required wagering and the terms are still the same BUT later, they change them on the site to say that BJ isnt allowed and hadnt been since the 10th but they hadnt got round to changing it.

Any thoughts please ?????
 

HadEnouth

Dormant account
Joined
May 23, 2010
Location
England
Stick these RETARDS in the ROGUE LIST. Why is it crooks can get away with running these casinos. It seems to me anyone can get a gambling licence, The LAW clearly needs updating to address this kind of behavior.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Lol... Damn, - So u click… 'I accept the terms and conditions' …but they really aren't the Terms and Conditions...

The Truth?

'Sir - we actually made this up over a bacon sandwich today and backdated it so we can teach you a lesson... - Don’t trust us even if its in writing’..hahhahah :lolup:

On a more serious note.. This is outright unacceptable and they should at least honor their terms on their website.... Their negligence in failing to update the website now becomes YOUR problem... Geez

Are they Accredited / Rogued or mentioned on this site?

Nate:poke:
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
They are part of the Victor Chandler Group of companies.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
I havent had time to check if they are on the list.... Perhaps you could PM Max and possibly PAB...

Good Luck :)
 
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