I joined the spinroom as their terms and conditions allowed blackjack (Just not single deck). The terms at Victor Chandler said that Blackjack was banned. VC use Net ent while Spinroom uses Chartwell.
I wagered over 5500 to allow me to get the 175 bonus credited in 2 days.
I then noticed today, after I had played that the terms had changed to not allow Blackjack. I had live chat with them and got this.
11:19:36 PM : Thank you for contacting our Live Chat Support - a representative will be with you shortly.
11:19:36 PM : Tonia-Games Support has joined this session!
11:19:36 PM : Connected with Tonia-Games Support. Your reference number for this chat session is 46903.
11:19:46 PM : Tonia-Games Support: Hi **, Welcome to our Live Chat Support, how can I help you today?
11:19:54 PM : **: Hi, do you do www.thespinroom.com support as well ?
11:20:11 PM : Tonia-Games Support: yes we do
11:20:18 PM :**: Can you tell me when you changed the terms of the sign up bonus on that site please
11:22:21 PM : Tonia-Games Support: If you are referring to the games that do not qualify for the wagering, it was changed on the10th August
11:22:43 PM : **: Tonia, Im sorry but that is incorrect
11:23:00 PM : **: I have a screen shot from this morning showing the terms as allowing blackjack
11:23:01 PM : Tonia-Games Support: Please explain
11:23:08 PM : **: Except single deck blackjack
11:23:38 PM : **: When I finished the wagering, the terms were still allowing Black Jack EXCEPT single deck
11:24:00 PM : **: I have come today, and the terms have been changed by changing term 12
11:24:18 PM : **: Whoever has done them has rushed as they should have deleted term 13 as is now
11:26:02 PM : Tonia-Games Support: I do understand what you are saying, however, since the 10th all blackjack has been excluded
11:26:52 PM : **: Tonia, THIS MORNING, the terms on www.thespinroom.com allowed blackjack, just not single deck
11:27:04 PM : **: Also, when I finished my wagering, it was allowed
11:27:14 PM : **: You have changed it AFTER I have played
11:27:18 PM : **: Not you persoanlly
11:29:12 PM : Tonia-Games Support: I understand what you are saying, the site was updated later than the change to the excluded games for wagering
11:29:50 PM : **: Right, so my wagering will count and I will receive the bonus as advertised
11:30:37 PM : Tonia-Games Support: but unfortunately your wagering will not count towards the Welcome Bonus as it has been done on Blackjack
11:30:50 PM : **: Tonia, are you reaing what I have written
11:30:58 PM : **: When I joined, blackjack was allowed in the terms
11:31:05 PM : **: when i finished it was allowed
11:31:16 PM : **: By your own admission, the terms were changed later
11:31:22 PM : **: but you still insist I wont get the bonus
11:32:00 PM : **: You cant change the terms in house over a bacon sandwhich and expect customers to know what they are
11:32:17 PM : **: The bindung terms are the ones advertised on the websiter
11:32:26 PM : **: Not on the staff notice board
11:33:27 PM : Tonia-Games Support: I am sorry but it has not been allowed since the 10th, please see section 13
11:33:32 PM : Tonia-Games Support: it states:
11:33:32 PM : Tonia-Games Support: 13. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.
11:33:44 PM : **: RUBBISH
11:34:13 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus
11:34:24 PM : **: Because someone hadnt updated the website
11:36:14 PM : **: MAY I ALSO POINT OPUT
11:36:21 PM : **: You are reading THE WRONG TERMS
11:36:31 PM : **: Look at www.thespinroom.com
11:36:40 PM : **: the term you are quoting is term 14 on the new terms
11:36:41 PM : **: LOL
11:36:46 PM : **: Youcouldnt make it up
11:36:54 PM : **: Your not even looking at the correct site
11:37:39 PM : **: 14. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.
11:38:38 PM : Tonia-Games Support: thank you,
11:38:58 PM : **: I refer you to my question
11:39:03 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus
11:39:07 PM : **: Because someone hadnt updated the website
11:42:33 PM : Tonia-Games Support: You have not qualified for the bonus, all blackjack games were excluded on the 10th, you wagered on the 17th, I do understand the site was not updated until later but that does not change anything, you have not qualified for the bonus because you have wagered on blackjack.
11:42:49 PM : **: roflmao,
11:43:03 PM : **: I would expect a comment like that from some tin pot chip joint
11:43:13 PM : **: but not from a cough cough respectable website
11:44:08 PM : **: You have actually admitted you changed the terms on the site AFTER I wagered, but because the terms actually changed a week prior (But no one changed the site) I am not getting the bonus
11:44:13 PM : **: ?
11:44:58 PM : Tonia-Games Support: The terms were changed on the 10th
11:45:03 PM : Tonia-Games Support: the site was updated later
11:45:32 PM : **: Yes, BUT AFTER I HAD FINISHED
11:45:39 PM : **: Cant you see what Im saying
11:45:50 PM : **: HOW AM I SUPPOSED TO KNOW
11:46:07 PM : **: It doesnt take a week to change a webpage
11:47:26 PM : **: How am I supposed to know the terms have changed if its not on the website
11:48:13 PM : Tonia-Games Support: I understand this is not ideal, but unfortunately it is the case.
11:49:03 PM : **: I take it you subscribe to IBAS
11:52:23 PM : Tonia-Games Support: We have the IBAS logo on our site yes
11:52:41 PM : **: Thank you
So In a nutshell, I joined today, the terms on the website (I have screenies) say blackjack is allowed. I finish the required wagering and the terms are still the same BUT later, they change them on the site to say that BJ isnt allowed and hadnt been since the 10th but they hadnt got round to changing it.
Any thoughts please ?????
I wagered over 5500 to allow me to get the 175 bonus credited in 2 days.
I then noticed today, after I had played that the terms had changed to not allow Blackjack. I had live chat with them and got this.
11:19:36 PM : Thank you for contacting our Live Chat Support - a representative will be with you shortly.
11:19:36 PM : Tonia-Games Support has joined this session!
11:19:36 PM : Connected with Tonia-Games Support. Your reference number for this chat session is 46903.
11:19:46 PM : Tonia-Games Support: Hi **, Welcome to our Live Chat Support, how can I help you today?
11:19:54 PM : **: Hi, do you do www.thespinroom.com support as well ?
11:20:11 PM : Tonia-Games Support: yes we do
11:20:18 PM :**: Can you tell me when you changed the terms of the sign up bonus on that site please
11:22:21 PM : Tonia-Games Support: If you are referring to the games that do not qualify for the wagering, it was changed on the10th August
11:22:43 PM : **: Tonia, Im sorry but that is incorrect
11:23:00 PM : **: I have a screen shot from this morning showing the terms as allowing blackjack
11:23:01 PM : Tonia-Games Support: Please explain
11:23:08 PM : **: Except single deck blackjack
11:23:38 PM : **: When I finished the wagering, the terms were still allowing Black Jack EXCEPT single deck
11:24:00 PM : **: I have come today, and the terms have been changed by changing term 12
11:24:18 PM : **: Whoever has done them has rushed as they should have deleted term 13 as is now
11:26:02 PM : Tonia-Games Support: I do understand what you are saying, however, since the 10th all blackjack has been excluded
11:26:52 PM : **: Tonia, THIS MORNING, the terms on www.thespinroom.com allowed blackjack, just not single deck
11:27:04 PM : **: Also, when I finished my wagering, it was allowed
11:27:14 PM : **: You have changed it AFTER I have played
11:27:18 PM : **: Not you persoanlly
11:29:12 PM : Tonia-Games Support: I understand what you are saying, the site was updated later than the change to the excluded games for wagering
11:29:50 PM : **: Right, so my wagering will count and I will receive the bonus as advertised
11:30:37 PM : Tonia-Games Support: but unfortunately your wagering will not count towards the Welcome Bonus as it has been done on Blackjack
11:30:50 PM : **: Tonia, are you reaing what I have written
11:30:58 PM : **: When I joined, blackjack was allowed in the terms
11:31:05 PM : **: when i finished it was allowed
11:31:16 PM : **: By your own admission, the terms were changed later
11:31:22 PM : **: but you still insist I wont get the bonus
11:32:00 PM : **: You cant change the terms in house over a bacon sandwhich and expect customers to know what they are
11:32:17 PM : **: The bindung terms are the ones advertised on the websiter
11:32:26 PM : **: Not on the staff notice board
11:33:27 PM : Tonia-Games Support: I am sorry but it has not been allowed since the 10th, please see section 13
11:33:32 PM : Tonia-Games Support: it states:
11:33:32 PM : Tonia-Games Support: 13. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.
11:33:44 PM : **: RUBBISH
11:34:13 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus
11:34:24 PM : **: Because someone hadnt updated the website
11:36:14 PM : **: MAY I ALSO POINT OPUT
11:36:21 PM : **: You are reading THE WRONG TERMS
11:36:31 PM : **: Look at www.thespinroom.com
11:36:40 PM : **: the term you are quoting is term 14 on the new terms
11:36:41 PM : **: LOL
11:36:46 PM : **: Youcouldnt make it up
11:36:54 PM : **: Your not even looking at the correct site
11:37:39 PM : **: 14. Victor Chandler Worldwide reserves the right to withdraw or amend this offer at any time, without prior notice.
11:38:38 PM : Tonia-Games Support: thank you,
11:38:58 PM : **: I refer you to my question
11:39:03 PM : **: So your saying that even though you changed the temrs on the website AFTER I had finished, I am not going to get the bonus
11:39:07 PM : **: Because someone hadnt updated the website
11:42:33 PM : Tonia-Games Support: You have not qualified for the bonus, all blackjack games were excluded on the 10th, you wagered on the 17th, I do understand the site was not updated until later but that does not change anything, you have not qualified for the bonus because you have wagered on blackjack.
11:42:49 PM : **: roflmao,
11:43:03 PM : **: I would expect a comment like that from some tin pot chip joint
11:43:13 PM : **: but not from a cough cough respectable website
11:44:08 PM : **: You have actually admitted you changed the terms on the site AFTER I wagered, but because the terms actually changed a week prior (But no one changed the site) I am not getting the bonus
11:44:13 PM : **: ?
11:44:58 PM : Tonia-Games Support: The terms were changed on the 10th
11:45:03 PM : Tonia-Games Support: the site was updated later
11:45:32 PM : **: Yes, BUT AFTER I HAD FINISHED
11:45:39 PM : **: Cant you see what Im saying
11:45:50 PM : **: HOW AM I SUPPOSED TO KNOW
11:46:07 PM : **: It doesnt take a week to change a webpage
11:47:26 PM : **: How am I supposed to know the terms have changed if its not on the website
11:48:13 PM : Tonia-Games Support: I understand this is not ideal, but unfortunately it is the case.
11:49:03 PM : **: I take it you subscribe to IBAS
11:52:23 PM : Tonia-Games Support: We have the IBAS logo on our site yes
11:52:41 PM : **: Thank you
So In a nutshell, I joined today, the terms on the website (I have screenies) say blackjack is allowed. I finish the required wagering and the terms are still the same BUT later, they change them on the site to say that BJ isnt allowed and hadnt been since the 10th but they hadnt got round to changing it.
Any thoughts please ?????
oke:
