Bonus Complaint Won 31k at stakers.com but they capped it to 88 euro

[Eanske]

So, let me ask you guys. What would you do if you have a deposit bonus 35x wagering and no max payout. You win 31k they secretly add a no-deposit bonus in your account which changes the bonus terms as it combines with your current bonus and you suddenly need to wager 1milion+ (original wager amout that was left before this was 1025) and also added a max cash out of only €88?

As the bonus is combined you can't cancel it without losing all the funds.. So basically they do everything possible to not pay out the money won as it is now on (from their minds) correct terms and therefore they won't remove the bonus I never accepted, asked for or the never even mentioned that they added it and make you aware of changes in the current bonus as it increases the wagering and put a max pay out to the bonus.

I'm quite frustrated about this and need some help to get this solved. I also want to prevent people for playing here as I think this is exactly the reason why allot of people think online gabling is not to be trusted. These kind of casinos should be stopped and I think it's time to get our heads together and stand up against this kind of companies who are a rotten apple in the industry. Maybe if we do something about this together they will be stopped to screw over customers. And the online gambling will be more safe and secure for us as a customer.

I wanted to attach a screenshot but I can't upload it yet due to less placed posts on Casinomeister

 

[nutnut]

why do people constantly win these big amounts on dodgy casinos and WHY play with them.

 

[SlotGrinder]

Can you not cancel the no - deposit bonus only ? Sounds crazy and definitely not legal/fair for them to do this if that is all the facts

 

[SlotGrinder]

why do people constantly win these big amounts on dodgy casinos and WHY play with them.

Not everyone is aware of websites like this one or aware of the general problems with bonus terms and dodgy casinos etc . First few years I played on lots of casinos and I never really knew whether they were good or not , although I mostly chose the casinos attached to UK bookmakers like Ladbrokes etc figuring their big name meant they were decent
When I used to play on 32red / ladbrokes / coral etc I took bonuses and never even looked at the terms . One time I tried to cashout and they said you haven't completed wagering and I had an argument because I never knew there was such a thing as "wagering" lol

 

[colinsunderland]

why do people constantly win these big amounts on dodgy casinos and WHY play with them.

How are these dodgy? The limited number on posts on here about them, excluding bonuses, seem to be good, pay quickly etc?

 

[Kerply]

I see there is another thread on here with someone saying they have the same problem.

disgusting practice if thats the whole story imo

Crap Bonuses - Stakers casino - worst bonus mechanism EVER

 

[mariafbb]

had problems with them as they did not want to do my KYC . they had no grounds for doing that yet they did. and after the emails I've been excanging with them they are very unprofesional and pure imbecile.
but hope you will solve your issues . you are in the right place for that

 

[pinnit2014]

Did they not offer you the chance to accept it? They have a cash back bonus that i noticed you can chose to accept during game play or not.

Can't comment on bonus's but i was verified and paid in an hour with them.

 

[greylady]

The same thing happened to me before I knew any better but not on the same scale as you. I had in excess of £200 in my balance with £2.22 left to wager when I went back to check, the wagering had increased to £4500! A sneaky £2 NDB had been added to my account, prior to a win on DHV, which meant my max cashout was now £6 - I have not deposited again there and I wouldn't recommend it to anyone, in fact stay well clear.

 

[robby811]

Did they not offer you the chance to accept it? They have a cash back bonus that i noticed you can chose to accept during game play or not.

Can't comment on bonus's but i was verified and paid in an hour with them.

Me also verified with in a short timeframe....but no deposit done because no accredtiation

 

[TheAddict]

May i ask what was the size of the no deposit bonus? You said 1 million wagering was included?!
Since you said it has a "max cashout" of €88, I'll assume that it has a cap of x3 the bonus amount as stated below in copied terms, surely they didn't add a no deposit bonus of €29.33 onto your balance, and lump a respectable wagering requirement of 34,094.73 x bonus onto it lol.



"89. Bonus credits can be placed into a Player’s Account as part of a marketing campaign.
90. Bonuses are regulated by separate Bonus Terms and Conditions that may be applicable from time to time.
90.1. No deposit bonuses are capped 3X of the bonus amount.
90.2. In case a withdrawal was made before the bonus campaign is finished, all active bonus campaigns will be nullified
90.3. Winnings collected from a no-deposit bonus are capped at 10X the rolled over amount, e.g. with the winnings of €10 EUR transferred from the bonus wallet to the real cash wallet, the maximum payout amount from further play with these funds will be €100 EUR."

 

[robby811]

May i ask what was the size of the no deposit bonus? You said 1 million wagering was included?!
Since you said it has a "max cashout" of €88, I'll assume that it has a cap of x3 the bonus amount as stated below in copied terms, surely they didn't add a no deposit bonus of €29.33 onto your balance, and lump a respectable wagering requirement of 34,094.73 x bonus onto it lol.



"89. Bonus credits can be placed into a Player’s Account as part of a marketing campaign.
90. Bonuses are regulated by separate Bonus Terms and Conditions that may be applicable from time to time.
90.1. No deposit bonuses are capped 3X of the bonus amount.
90.2. In case a withdrawal was made before the bonus campaign is finished, all active bonus campaigns will be nullified
90.3. Winnings collected from a no-deposit bonus are capped at 10X the rolled over amount, e.g. with the winnings of €10 EUR transferred from the bonus wallet to the real cash wallet, the maximum payout amount from further play with these funds will be €100 EUR."

Excuse me where to find 29,33€ no deposits bonuses please I looked everywhere in the supermarket

 

[maxd]

@Eanske : I have received your PAB on this issue. PAB received Monday at 4:27 PM, then your forum post came Monday at 4:31 PM (so 4 mins later).

Please (re)read the Player Arbitration Policies and Procedures, with special attention to item 2.3, and get back to me. Your PAB is on hold until I hear from you and we're clear that you've read and will respect the PAB Rules.

 

[Casino12345]

@Eanske : I have received your PAB on this issue. PAB received Monday at 4:27 PM, then your forum post came Monday at 4:31 PM (so 4 mins later).

Please (re)read the Player Arbitration Policies and Procedures, with special attention to item 2.3, and get back to me. Your PAB is on hold until I hear from you and we're clear that you've read and will respect the PAB Rules.

Doesn't he have the obligation to warn other players for tis remarkable behaviour of the casino?

 

[maxd]

Not while he has a PAB in progress.

If he insists on pursuing the issue here on the forums the PAB will be cancelled: we find it is counterproductive to have the player debating the issue on the forums while we're trying to negotiate a resolution with the casino.

He's free to post as he wishes AFTER the PAB process has reached it's conclusion.

This is not news, it's always been that way here at Casinomeister. Other services operate differently and that's fine, but we do it our way.

 

[Dinahnana]

May i ask what was the size of the no deposit bonus? You said 1 million wagering was included?!
Since you said it has a "max cashout" of €88, I'll assume that it has a cap of x3 the bonus amount as stated below in copied terms, surely they didn't add a no deposit bonus of €29.33 onto your balance, and lump a respectable wagering requirement of 34,094.73 x bonus onto it lol.



"89. Bonus credits can be placed into a Player’s Account as part of a marketing campaign.
90. Bonuses are regulated by separate Bonus Terms and Conditions that may be applicable from time to time.
90.1. No deposit bonuses are capped 3X of the bonus amount.
90.2. In case a withdrawal was made before the bonus campaign is finished, all active bonus campaigns will be nullified
90.3. Winnings collected from a no-deposit bonus are capped at 10X the rolled over amount, e.g. with the winnings of €10 EUR transferred from the bonus wallet to the real cash wallet, the maximum payout amount from further play with these funds will be €100 EUR."

Is it me or do 90.1 and 90.3 contradict each other? I have made one deposit there but never again. Hope PAB gets sorted.

 

[ESCJAMIE]

Only ever had good expeorince with stakers
Signed up took there free £25 casino and £25 sport managed to withdraw £100 KYC done in mintues withdrawl sent an hour later in my bank with in the hour.
There MAXIUM x3 bonus turnover is bad thou

 

[TheAddict]

Is it me or do 90.1 and 90.3 contradict each other? I have made one deposit there but never again. Hope PAB gets sorted.

its written pretty poorly I agree lol
Got up this morning to a text for a free 5casino+5sports from these guys as well..
Dunno if i cba to try and convert it into 15 big ones

Edit. Had to wait enclosed in a room since the wooden floors outside where i was had just been cleaned and needed to dry before i could walk my stinkin feet over them, decided to burn away at bod on various stakes.
Wagered 280 and it was saying 900 wagering requirement. Figured something to do with the sports bonus being attached, or i dunno, what a mess, anyway lobbed 5 bucks on some random team in basketball that i cant even pronounce, went back to bod and with 13p left hit a 70 quid bonus.
Exit the game to see what its saying and it says congrats, £6.xx money has been converted to cash, and now my balance sais 70quid, so i assume it converted before that final 15p spin lol. and the casino bonus is no longer showing, just the sports bonus with some random basketball game to play out which i bet at 4/1 so will probably lose.
No idea if i can withdraw that moolah lol..

Triple edit. Yeaah the random african basketball team did exactly as what i hoped and got their asses handed to them. No active bonuses now.

 

[TheAddict]

Only ever had good expeorince with stakers
Signed up took there free £25 casino and £25 sport managed to withdraw £100 KYC done in mintues withdrawl sent an hour later in my bank with in the hour.
There MAXIUM x3 bonus turnover is bad thou

Nice touch m8. U wd to ewal Did they ask for a deposit first?

All these questions!

Edit. Nevermind, about the rest. Still curious if you were asked to deposit first though

 

[irish-ranger]

Doesn't he have the obligation to warn other players for tis remarkable behaviour of the casino?

Shouldn't be hard to find the OP has raised it all over the place actually I think the PM has it in her to do list ..

 

[ESCJAMIE]

Nice touch m8. U wd to ewal Did they ask for a deposit first?

All these questions!

Edit. Nevermind, about the rest. Still curious if you were asked to deposit first though

Yeah £10 but got it all back within an hour

 

[pokerdan]

So, let me ask you guys. What would you do if you have a deposit bonus 35x wagering and no max payout. You win 31k they secretly add a no-deposit bonus in your account which changes the bonus terms as it combines with your current bonus and you suddenly need to wager 1milion+ (original wager amout that was left before this was 1025) and also added a max cash out of only €88?

As the bonus is combined you can't cancel it without losing all the funds.. So basically they do everything possible to not pay out the money won as it is now on (from their minds) correct terms and therefore they won't remove the bonus I never accepted, asked for or the never even mentioned that they added it and make you aware of changes in the current bonus as it increases the wagering and put a max pay out to the bonus.

I'm quite frustrated about this and need some help to get this solved. I also want to prevent people for playing here as I think this is exactly the reason why allot of people think online gabling is not to be trusted. These kind of casinos should be stopped and I think it's time to get our heads together and stand up against this kind of companies who are a rotten apple in the industry. Maybe if we do something about this together they will be stopped to screw over customers. And the online gambling will be more safe and secure for us as a customer.

I wanted to attach a screenshot but I can't upload it yet due to less placed posts on Casinomeister

Jesus that’s horrible! Heritagesports did a similar move on my account. Bought in for 600 and bet on the red sox which I won. Went to cash out and they wouldn’t let me. They added a free bonus to my account after winning so I couldnt withdraw with humongous playthrough. I never asked for the bonus. They said it was an account setting. So I went online to change the settings and it said it couldn’t be changed bevause its a yearly setting. Something I never asked for.

They are one of the top sportsbooks and pulled this on me.

Sorry this happened to you but apparently it’s a new scam a lot of casinos are doing so you cant cash out. Yoir situation is way worse since they capped your Withdrawal amount. Either way its BS! No casino should give you a bonus you haven’t claimed especially with playthrough and stuff.

Bovada gives me free bonuses all the time but there are no strings attached and I can cash out and then play the bonus money etc..

You should PAB

 

[asidea]

Never did try depositing at stakers, heard it was dodgy so..avoided them.
Bet365 is good with withdrawal..within an hour, just have to follow their KYC procedure and you're good, once you're verified.
Don't like taking bonuses either..too much hard work lol!

 

[geordiecolin]

Me also verified with in a short timeframe....but no deposit done because no accredtiation

Reported for going AWOL

 

[thebeast777]

Don’t UKGC insist any bonuses added have to be agreed by the player upfront to stop this type of thing happening ?

 

[irish-ranger]

Never did try depositing at stakers, heard it was dodgy so..avoided them.
Bet365 is good with withdrawal..within an hour, just have to follow their KYC procedure and you're good, once you're verified.
Don't like taking bonuses either..too much hard work lol!

The OP had this complaint posted all over the net for god sake I think it's even in mumsnet,at the time this happend they were offering £25 free Xmas bonus with a max withdrawal of £75 another case of not reading T andCs..

 

[Fredos386]

Well... let me say something .. believe it or not it's your own call. But i found out that bonus wager are not random. Casinos set the payout of bonuses that are distributed to players like scratch tickets. That way they can lower the return of no deposit, free spins etc (therefor why free spins always insta rip on wager). When you have a max cash out they can then set the bonus to pay out huge to create great gaming experience and entice you into playing more. Just like how i would hit 1000x 2000x left and right on capped bitstarz bonuses or that group i forgot name that has all deposit bonuses 10x max cash out.. i'd do 10+10 and such and every single one i would beat wager with 1-2k wins getting bonuses on endorphinas left and right. So my own idea is that mixed with the no deposit the main bonus got the "happy days" mode of the no deposit so the huge win would not have happened without the no deposit. That's why you hear so many stories of huge wins then no pay, just pay 100$ etc... Still find it amazing that no one sees these things as it's hilariously easy to demonstrate. Of course i gave up trying to convince people as they so want it to be real and legit random... Never wondered how you can win big quick so often on wager to then rip straight to 0? bad luck? nope... scripted wager.. big wins early to create action as the wager allow the system to remove the funds... fake wins la la la. But anyway hope it can relieve a little the guilt as this big win would probably have not happened anyway.

 

[BillyGoldblum]

Well... let me say something .. believe it or not it's your own call. But i found out that bonus wager are not random. Casinos set the payout of bonuses that are distributed to players like scratch tickets. That way they can lower the return of no deposit, free spins etc (therefor why free spins always insta rip on wager). When you have a max cash out they can then set the bonus to pay out huge to create great gaming experience and entice you into playing more. Just like how i would hit 1000x 2000x left and right on capped bitstarz bonuses or that group i forgot name that has all deposit bonuses 10x max cash out.. i'd do 10+10 and such and every single one i would beat wager with 1-2k wins getting bonuses on endorphinas left and right. So my own idea is that mixed with the no deposit the main bonus got the "happy days" mode of the no deposit so the huge win would not have happened without the no deposit. That's why you hear so many stories of huge wins then no pay, just pay 100$ etc... Still find it amazing that no one sees these things as it's hilariously easy to demonstrate. Of course i gave up trying to convince people as they so want it to be real and legit random... Never wondered how you can win big quick so often on wager to then rip straight to 0? bad luck? nope... scripted wager.. big wins early to create action as the wager allow the system to remove the funds... fake wins la la la. But anyway hope it can relieve a little the guilt as this big win would probably have not happened anyway.

fokkin rtp dumps m8

 

[TheAddict]

Well... let me say something .. believe it or not it's your own call. But i found out that bonus wager are not random. Casinos set the payout of bonuses that are distributed to players like scratch tickets. That way they can lower the return of no deposit, free spins etc (therefor why free spins always insta rip on wager). When you have a max cash out they can then set the bonus to pay out huge to create great gaming experience and entice you into playing more. Just like how i would hit 1000x 2000x left and right on capped bitstarz bonuses or that group i forgot name that has all deposit bonuses 10x max cash out.. i'd do 10+10 and such and every single one i would beat wager with 1-2k wins getting bonuses on endorphinas left and right. So my own idea is that mixed with the no deposit the main bonus got the "happy days" mode of the no deposit so the huge win would not have happened without the no deposit. That's why you hear so many stories of huge wins then no pay, just pay 100$ etc... Still find it amazing that no one sees these things as it's hilariously easy to demonstrate. Of course i gave up trying to convince people as they so want it to be real and legit random... Never wondered how you can win big quick so often on wager to then rip straight to 0? bad luck? nope... scripted wager.. big wins early to create action as the wager allow the system to remove the funds... fake wins la la la. But anyway hope it can relieve a little the guilt as this big win would probably have not happened anyway.

I know the feeling.
But surely, if they are rigging the no deposit bonus to win big, they would either have to be 'in on it' with ALL the game suppliers that offer them games for you to choose from, by either working together to (and if on a capped ND bonus, literally making nothing as a result) fix it, or otherwise the casino woulr have to be able to control the outcome themselves within any or ALL of the games from ALL of the suppliers you might potentially choose to play from.
Back in the day I played many no deposit bonuses, and crashed on many not to dissimilar to that of a sumo wrestler jumping out of an airplane using a tesco plastic bag for a parachute. Many of them had small max cashouts.

Though, curiously, how did you find out that bonus wager is not random?
What you claim isn't really relevant to the OP either. He was already winning before they added a tiny no deposit bonus, which came with extra wagering and cap on winnings.. It didn't result in him winning 31k once it was added lol, I don't know how much he was up but from what i can see it reads as if he was already winning 31k when he checked the wagering