withheld withdrawal

[shadow123]

I would like hear from anyone who has had this experience and if or how it was resolved.
Withdrawal withheld for 3 days,casino is asking for confidential information which you are
unwilling or unable to provide.Account fully verified,willing supply exact info on source of funds and
means to afford the deposits made.Casinos terms state they can withhold withdrawals if any requested
docs not forthcoming.

 

[Borgie]

I would like the answer to this too . I'm not in this position but a clear definitive answer would be good. With reference to said rules.

Casumo need not reply as they will probably just say yes we can keep them!!

 

[shadow123]

There is a statement on the gambling commision website saying that withdrawals cannot be held
if additional information is requested that could have reasonably been requested earlier, not sure
what to make of that.

 

[Luckyscouser45]

There is a statement on the gambling commision website saying that withdrawals cannot be held
if additional information is requested that could have reasonably been requested earlier, not sure
what to make of that.

Which site?

 

[pinnit2014]

@SpinUk's highlighted the relevant bit of the AML regulations/UKGC regarding this: maybe he can chime in: probably mentioned several times on the Casumo thread

 

[neilw]

I would like hear from anyone who has had this experience and if or how it was resolved.
Withdrawal withheld for 3 days,casino is asking for confidential information which you are
unwilling or unable to provide.Account fully verified,willing supply exact info on source of funds and
means to afford the deposits made.Casinos terms state they can withhold withdrawals if any requested
docs not forthcoming.

What are the documents they have requested and which ones are you unwilling to provide. Also which Casino is this and where are they licensed.

 

[paul7388]

Taking a guess it is AllBritish casino. If so i take it you PM'd Jan and what did he say.

 

[aodat2]

Care to elaborate on what the casino is asking from you?

Would it be SoW? If yes, then you need to give it to them. It's not a choice, it's a MUST!

 

[Luckyscouser45]

Care to elaborate on what the casino is asking from you?

Would it be SoW? If yes, then you need to give it to them. It's not a choice, it's a MUST!

Well technically if you don’t want to provide it you don’t have to but you will not be paid.

 

[shadow123]

I cant say what casino it is as I think i will be submitting a PAB shortly.
I was asked for a due dilgence form and bank statement which I sent.
Today i was asked for payslip or tax return, I have a business so dont get a payslip, I cannot
send any other info on the business as it would involve a third party.
I offered to send proof of the source of funds used for the deposits and the fact I could afford them.
Kind of stuck after that, just repeating requests for payslip or tax return.
I did ask them to email me telling me what happens to the funds if i dont submit,not recieved one.

 

[pinnit2014]

Care to elaborate on what the casino is asking from you?

Would it be SoW? If yes, then you need to give it to them. It's not a choice, it's a MUST!

How's it a must?

 

[colinsunderland]

Well technically if you don’t want to provide it you don’t have to but you will not be paid.

Yes you will.

 

[pinnit2014]

Which i interpret as: if they can't do complete it, terminate the r/ship and pay the funds - if there is a suspicion of ML then complete a suspicious activity report to the NCA. Presumably, once they do their bit if that happens, find nothing, then money gets back to the punter.

 

[aodat2]

I cant say what casino it is as I think i will be submitting a PAB shortly.
I was asked for a due dilgence form and bank statement which I sent.
Today i was asked for payslip or tax return, I have a business so dont get a payslip, I cannot
send any other info on the business as it would involve a third party.
I offered to send proof of the source of funds used for the deposits and the fact I could afford them.
Kind of stuck after that, just repeating requests for payslip or tax return.
I did ask them to email me telling me what happens to the funds if i dont submit,not recieved one.

Then this is SoW... PAB will basically come back with the same thing. They need to determine the SoW.

Unfortunately there's not much loophole for this.

 

[Luckyscouser45]

Yes you will.

Casumo won’t looool without PAB hoping all British pay the guy though!!

 

[L&L-Jan]

We only asked for a recent payslip or a tax return, but seems to be not possible.

Informed our MLRO so awaiting for an alternative proof of source of income to proceed.

 

[paul7388]

Well that was an easy guess i got correct lol.

 

[pinnit2014]

Well that was an easy guess i got correct lol.

You win a prize!

Now, send me a payslip before payment can be made - the last one had donner meat grease on it and we couldn't read it properly.

 

[paul7388]

You win a prize!

Now, send me a payslip before payment can be made - the last one had donner meat grease on it and we couldn't read it properly.

You can keep your prize i would not trust you with any sensitive information.

 

[pinnit2014]

You can keep your prize i would not trust you with any sensitive information.

Wise choice

 

[shadow123]

I never said a word, If its an AML issue I am bloody crap at it

 

[colinsunderland]

With respect, a tax return could be doctored in seconds, I wouldn't accept that as a SoW proof. Having said that, for someone self employed it gets very tricky as to what is acceptable and not open to abuse.
Shouldn't do it on withdrawal though.

 

[Mr_Slot5]

Quite an easy way of stopping these issues- request on deposit rather than withdrawal.

 

[pinnit2014]

Hard to imagine with things like this that at 12.01pm when a deposits made it's not needed but, at 12.31pm when a wins gotten, it is. That's a lot of changes in 30mins - surely at deposit stage you know the risk of the player etc re AML so how can it be so different to warrant a SOW half an hour later?

 

[SpinUk]

How's it a must?

View attachment 129269

Yes this bit. Clear in black and white. Casumo business continuation model still in place I see.

 

[SpinUk]

Can you chargeback your deposits? If you reach stalemate I don’t see what Casumo can argue - are they going to raise their ML concerns to your bank? i think not.

 

[paul7388]

Can you chargeback your deposits? If you reach stalemate I don’t see what Casumo can argue - are they going to raise their ML concerns to your bank? i think not.

It is not Casumo this time.

It is AllBritish that required proof of income.

 

[SpinUk]

Ah sorry, thought it might be 2365th mention of Casumo doing that recently.

Same rules apply though.

 

[Mr_Slot5]

Can you chargeback your deposits? If you reach stalemate I don’t see what Casumo can argue - are they going to raise their ML concerns to your bank? i think not.

I would say in an instance where a deposit was accepted but a withdrawal was denied, a charge back might be a very reasonable way forward. You're not getting what you paid for in effect.

I understand that casinos will lose custom by doing checks at deposit but unfortunately that's the way it is. There is no reason to punish the customer. Instead, the industry should get together and challenge the regulator.

 

[colinsunderland]

SoW has to be done, I get that, for AML or RG purposes.
A casino is supposed to look at them case by case and decide what to ask for from that.
So if they ask for SoW documents for AML purposes, then they must have reason to think there is a chance crime is involved. Taking stolen money after they suspect that is clearly wrong, so why let people deposit?

If they suspect someone is a problem gambler, then how the hell is taking more money from that person, then NOT paying a withdrawal anywhere close to helping that gambler who has problems?

I would love to have 5 minutes with the fucktard from the UKGC who thought that was a good idea.

 

[dec2008mcl]

what do you put on your charge back form, i.e did not receive the service or service was misrepresented. Even though they take money through a third party?