withheld withdrawal

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
I would like hear from anyone who has had this experience and if or how it was resolved.
Withdrawal withheld for 3 days,casino is asking for confidential information which you are
unwilling or unable to provide.Account fully verified,willing supply exact info on source of funds and
means to afford the deposits made.Casinos terms state they can withhold withdrawals if any requested
docs not forthcoming.
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
I would like the answer to this too . I'm not in this position but a clear definitive answer would be good. With reference to said rules.

Casumo need not reply as they will probably just say yes we can keep them!!
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
There is a statement on the gambling commision website saying that withdrawals cannot be held
if additional information is requested that could have reasonably been requested earlier, not sure
what to make of that.
 

neilw

Moderator of Live Games forum
Staff member
webmeister
CAG
MM
Joined
Feb 11, 2013
Location
Kent - England
I would like hear from anyone who has had this experience and if or how it was resolved.
Withdrawal withheld for 3 days,casino is asking for confidential information which you are
unwilling or unable to provide.Account fully verified,willing supply exact info on source of funds and
means to afford the deposits made.Casinos terms state they can withhold withdrawals if any requested
docs not forthcoming.

What are the documents they have requested and which ones are you unwilling to provide. Also which Casino is this and where are they licensed.
 

aodat2

Dormant account
PABnononaccred
PABaccred2
PABnoaccred2
Joined
Mar 17, 2003
Location
Malaysia
Care to elaborate on what the casino is asking from you?

Would it be SoW? If yes, then you need to give it to them. It's not a choice, it's a MUST!
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
I cant say what casino it is as I think i will be submitting a PAB shortly.
I was asked for a due dilgence form and bank statement which I sent.
Today i was asked for payslip or tax return, I have a business so dont get a payslip, I cannot
send any other info on the business as it would involve a third party.
I offered to send proof of the source of funds used for the deposits and the fact I could afford them.
Kind of stuck after that, just repeating requests for payslip or tax return.
I did ask them to email me telling me what happens to the funds if i dont submit,not recieved one.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Which i interpret as: if they can't do complete it, terminate the r/ship and pay the funds - if there is a suspicion of ML then complete a suspicious activity report to the NCA. Presumably, once they do their bit if that happens, find nothing, then money gets back to the punter.
 

aodat2

Dormant account
PABnononaccred
PABaccred2
PABnoaccred2
Joined
Mar 17, 2003
Location
Malaysia
I cant say what casino it is as I think i will be submitting a PAB shortly.
I was asked for a due dilgence form and bank statement which I sent.
Today i was asked for payslip or tax return, I have a business so dont get a payslip, I cannot
send any other info on the business as it would involve a third party.
I offered to send proof of the source of funds used for the deposits and the fact I could afford them.
Kind of stuck after that, just repeating requests for payslip or tax return.
I did ask them to email me telling me what happens to the funds if i dont submit,not recieved one.
Then this is SoW... PAB will basically come back with the same thing. They need to determine the SoW.

Unfortunately there's not much loophole for this.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
We only asked for a recent payslip or a tax return, but seems to be not possible.

Informed our MLRO so awaiting for an alternative proof of source of income to proceed.
 
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