withheld withdrawal

shadow123

Paleo Meister (means really, really old)
MM
Joined
Mar 19, 2008
Location
midlands
I would like hear from anyone who has had this experience and if or how it was resolved.
Withdrawal withheld for 3 days,casino is asking for confidential information which you are
unwilling or unable to provide.Account fully verified,willing supply exact info on source of funds and
means to afford the deposits made.Casinos terms state they can withhold withdrawals if any requested
docs not forthcoming.
 
I would like the answer to this too . I'm not in this position but a clear definitive answer would be good. With reference to said rules.

Casumo need not reply as they will probably just say yes we can keep them!!
 
There is a statement on the gambling commision website saying that withdrawals cannot be held
if additional information is requested that could have reasonably been requested earlier, not sure
what to make of that.
 
I would like hear from anyone who has had this experience and if or how it was resolved.
Withdrawal withheld for 3 days,casino is asking for confidential information which you are
unwilling or unable to provide.Account fully verified,willing supply exact info on source of funds and
means to afford the deposits made.Casinos terms state they can withhold withdrawals if any requested
docs not forthcoming.

What are the documents they have requested and which ones are you unwilling to provide. Also which Casino is this and where are they licensed.
 
Care to elaborate on what the casino is asking from you?

Would it be SoW? If yes, then you need to give it to them. It's not a choice, it's a MUST!
 
I cant say what casino it is as I think i will be submitting a PAB shortly.
I was asked for a due dilgence form and bank statement which I sent.
Today i was asked for payslip or tax return, I have a business so dont get a payslip, I cannot
send any other info on the business as it would involve a third party.
I offered to send proof of the source of funds used for the deposits and the fact I could afford them.
Kind of stuck after that, just repeating requests for payslip or tax return.
I did ask them to email me telling me what happens to the funds if i dont submit,not recieved one.
 
I cant say what casino it is as I think i will be submitting a PAB shortly.
I was asked for a due dilgence form and bank statement which I sent.
Today i was asked for payslip or tax return, I have a business so dont get a payslip, I cannot
send any other info on the business as it would involve a third party.
I offered to send proof of the source of funds used for the deposits and the fact I could afford them.
Kind of stuck after that, just repeating requests for payslip or tax return.
I did ask them to email me telling me what happens to the funds if i dont submit,not recieved one.
Then this is SoW... PAB will basically come back with the same thing. They need to determine the SoW.

Unfortunately there's not much loophole for this.
 
We only asked for a recent payslip or a tax return, but seems to be not possible.

Informed our MLRO so awaiting for an alternative proof of source of income to proceed.
 
With respect, a tax return could be doctored in seconds, I wouldn't accept that as a SoW proof. Having said that, for someone self employed it gets very tricky as to what is acceptable and not open to abuse.
Shouldn't do it on withdrawal though.
 

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