Baptism by Fire - success Winz.io is entering the flames

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dionysus

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Should i open PAB since this Rep ignores this issue ?
Well, I wouldnt think so at this point.
you mentioned day 5 today and 2 of those days were the weekend.
My bank transfers often have taken 5 days

I wouldnt exactly say the rep is ignoring you, he responded to you Friday and Saturday saying funds should arrive this week - if they don't by Friday I'd elevate it to @maxd perhaps then, but being 'stuck' isnt anything new
 

curremon

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Well, I wouldnt think so at this point.
you mentioned day 5 today and 2 of those days were the weekend.
My bank transfers often have taken 5 days

I wouldnt exactly say the rep is ignoring you, he responded to you Friday and Saturday saying funds should arrive this week - if they don't by Friday I'd elevate it to @maxd perhaps then, but being 'stuck' isnt anything new
Their support told me that its My bank who IS witholding The funds.... Yeah right
 

curremon

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Not received and My bank has no info about inciming payment from them.... Last Time i play at this casino
 

curremon

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@Winz.io casino i noticed that there was complaint about same thing in askgamblers, that player received money on monday. So do i have to make complaint before you start doing something ? You must have transaction ID from your payment and you can use it to trace payment ? If you dont do that give me that info... Tomorrow will be 5th day and if i dont get paid then it will not arrive until next week tuesday since bank holidays, and that makes it 10 day wait.
 

LadyJelena

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I'm sure Winz rep will show up tomorrow, we all have been away and busy with London conference during the whole previous business week :) Not an excuse, but might be a reason :)

Happy Easter meanwhile 🐰
 

Winz.io casino

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@Winz.io casino i noticed that there was complaint about same thing in askgamblers, that player received money on monday. So do i have to make complaint before you start doing something ? You must have transaction ID from your payment and you can use it to trace payment ? If you dont do that give me that info... Tomorrow will be 5th day and if i dont get paid then it will not arrive until next week tuesday since bank holidays, and that makes it 10 day wait.
Hello curremon,

As there were no updates from you we do believe that funds have finally arrived at your bank.

Previously there was no reason for us to respond to your last messages and copy/paste the same answer again and again that "payment has been approved on our side, so further transaction processing (which usually takes up to 5 working days) is on the bank side and there is no option for us to track its status or speed it up".

Once again we would like to apologize for any inconvenience for the delay on the payment provider side.
 

Owusu

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Firstly , I haven't Received my WITHDRAWAL PAYMENT CLAIMS from that Company : ( WINZ ) Yet , So I want your Company to Check from that Online CASINO Company and Investigate to Recover all my WITHDRAWAL PAYMENT CLAIMS for me to my BANK ACCOUNT in Ghana now , So I am waiting for Reply now
 

Winz.io casino

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Firstly , I haven't Received my WITHDRAWAL PAYMENT CLAIMS from that Company : ( WINZ ) Yet , So I want your Company to Check from that Online CASINO Company and Investigate to Recover all my WITHDRAWAL PAYMENT CLAIMS for me to my BANK ACCOUNT in Ghana now , So I am waiting for Reply now
Hello Owusu,

Please be informed that we have already tried to process payment to your bank account we have confirmation that the payment has been processed, so as your Skrill and Neteller accounts are locked the only alternative option for you to request another payment is to create a crypto wallet where funds will arrive in a matter of a few minutes. There is no other option for us to send you the money (again).
 

Owusu

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Firstly , I Can't Create any CRYPTO WALLET for my WITHDRAWAL PAYMENT CLAIMS , Because your Company did Requested my Information to Send my WITHDRAWAL PAYMENT CLAIMS for me to WESTERN UNION , But had Refused to Processed my WITHDRAWAL PAYMENT CLAIMS for me through that WESTERN UNION , Up till now , So If you Can't Send my WITHDRAWAL PAYMENT CLAIMS for me to Ghana , I don't have any Problem for that .
 

Owusu

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Furthermore , if your Company are saying you have Processed my Transaction to my BANK ACCOUNT in Ghana , So when will i Receive my WITHDRAWAL PAYMENT CLAIMS to my BANK ACCOUNT in Ghana
 

Winz.io casino

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Furthermore , if your Company are saying you have Processed my Transaction to my BANK ACCOUNT in Ghana , So when will i Receive my WITHDRAWAL PAYMENT CLAIMS to my BANK ACCOUNT in Ghana
Hello again,

We have already provided you with payment confirmation from the bank, but for some reason funds are stuck somewhere between, so there is no estimated time when funds will arrive or if they will arrive at all, as this is on the bank side and there is absolutely nothing we can do to speed up this payment or track it.

There will be no other bank payment as most probably it will get lost as well and you are not willing to use any of the alternative payment methods that we have offered (Skrill, Neteller, Crypto, etc) or even refused to use any of these payment methods in case if any of your friends are using them, so there is nothing else we can do.
 

LadyJelena

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Seems like it's time for @maxd to step in and help with this situation :)
 

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curremon

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Hello curremon,

As there were no updates from you we do believe that funds have finally arrived at your bank.

Previously there was no reason for us to respond to your last messages and copy/paste the same answer again and again that "payment has been approved on our side, so further transaction processing (which usually takes up to 5 working days) is on the bank side and there is no option for us to track its status or speed it up".

Once again we would like to apologize for any inconvenience for the delay on the payment provider side.
Got IT today... So IT was total 10 days
 

maxd

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Seems like it's time for @maxd to step in and help with this situation :)
Unfortunately this person has been PAB-banned for being totally impossible to deal with. They ignore the PAB rules, they won't listen to advice given, they won't respond to questions about their case(s) with the information requested, etc. We can only do so much to help someone, if they won't do anything to help themselves then ... I believe "goodbye and good luck" was what I said when we parted ways.

As to the issue here the general rule is that a player is welcome to post about their issue and seek assistance. If that turns into a ranting crusade against the casino then they are un-welcome to continue in that vein. I'm catching up after a couple of days away so I'll have to read over what's been going on with Owusu here and decide if they've crossed the line.
 

Winz.io casino

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LadyJelena

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LadyJelena

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So, it seems time's up for this lovely BBF!! :)

Bryan is currently away until next week, so I hope you all don't mind me stepping in and checking if we all agree that Winz exits the flames with big YAY? :)
 
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