Winward Casino complaint

[RobWin]

I only can appologize, I am loaded with work since I got back and cant find the time to answer all posts here, but I will assign someone to be dedicated to this forum so you guys wont need to wait for my reply, Sue4 I have a reply from our risk department I will forward to you only and if you wish to post it it is up to you, I'm not allowed to do so.
thanks again for those who still had the patience, I really appreciate it.:notworthy
Cheers, Malci

Almost (4) FOUR Months now and this issue has still not been resolved...you are seriously saying that for almost 4 months now you have not had the time to resolve this issue...I appreciate that subliminal warning there,,,Thanks

 

[MissMD]

RobWin, I'm here to solve it not to discuss when it was solved, I cannot be on this forum all the time I only try to help the player and to keep the post relevant to the issue, funny you disregard how quick it took me to help her with getting the refund regardless of the ongoing investigation. Anyway to the subject here, a full reply was sent to her with further explanation I was cc'd so I can confirm it was sent already, it is up to her now to decide what to do with it if she want to post it or keep to herself, but she is fully aware of the reasons, I was explained as well and understood. so until I hear anything from Sue4 this issue is closed, I don't understand the constant need to stir the pot.

 

[RobWin]

RobWin, I'm here to solve it not to discuss when it was solved, I cannot be on this forum all the time I only try to help the player and to keep the post relevant to the issue, funny you disregard how quick it took me to help her with getting the refund regardless of the ongoing investigation. Anyway to the subject here, a full reply was sent to her with further explanation I was cc'd so I can confirm it was sent already, it is up to her now to decide what to do with it if she want to post it or keep to herself, but she is fully aware of the reasons, I was explained as well and understood. so until I hear anything from Sue4 this issue is closed, I don't understand the constant need to stir the pot.

Whether Sue4 is a legitimate player or a fraudster was not my issue here... but what captured my attention was the fact that this so called "ongoing investigation" has taken almost four months now and apparently is just now being addressed to her,,,I would say that that does not look good on Management at the "Winward" casino that you represent !!

 

[maxd]

... I am loaded with work since I got back and cant find the time to answer all posts here ....

With all due respect Malci, checking your PMs once in three weeks and "answer all posts" are not really the same sort of thing. I can totally understand how the latter could be excessively demanding, but the former is part of your responsibility as a casino representative here.

However, it sounds like you have a plan to get some help staying on top of things here and that's good news. I look forward to it.

 

[sdaddy]

Until we hear from Sue4, I reserve judgment that this issue has been "solved," as MissMD puts it. Because the player will be contacted by the casino's Risk Department, I doubt she will be receiving her winnings after these months of waiting, in which case I'm waiting to hear the solid evidence that this player has committed fraud. If that is not forthcoming, then the Casinomeister warning against Winward should stay up.

 

[BingoT]

Thanks MissMD for the email reply.
And i'm glad after I gave you heads up on this thread you came by
Myself I can always trust you for a fast reply.
Thank You
Tom
I can't wait to see this report.
Maxd can you give Sue4 heads up on this?
So this can be Done and "solved,"

Last Activity: for Sue4 was on 6th March 2008 09:40 AM

 

[RobWin]

Thanks MissMD for the email reply.
And i'm glad after I gave you heads up on this thread you came by
Myself I can always trust you for a fast reply.
Thank You
Tom
I can't wait to see this report.Maxd can you give Sue4 heads up on this?

Does it really matter what the "Report" says, I see the REAL ISSUE here as being the fact that it took almost 4 months for Winward to finally address this complaint even after multiple PM's and Emails from Max and yourself and Sue4...now you tell me,,,is that the kind of service that their other customers also receive or was Sue4 singled out for this kind of great service ?...

Can you not even bring yourself to acknowledge the fact that it took almost 4 months BingoT ?

 

[maxd]

And let's not forget that this isn't this only outstanding issue here re: Winward.

See Winward Casino - Garbage to which no "official" response has been given, again in spite of repeated reminders.

BT, I appreciate your loyalty to Malci -- a worthy thing under any circumstances -- and I too believe that Malci is genuinely interested in doing the right thing here, but ... talk without action is just talk, no?

What really matters in the end is the value of their word as demonstrated by their ability to keep it. So far that's looking a little feeble, I'm sorry to say.

Certainly we would all welcome better and more timely results from Winward and it's people. It's really up to them to make that happen.

 

[BingoT]

Yes it's wrong but like MissMD said she don't have time to go to every forum.
But she did say she will put someone here to look at the issues.So that is a good start.
We all don't know the REAL truth until it's all done.
All casinos online don't run everyplace where they talk the talk and reply to everything they find wrong.

 

[maxd]

No offense BT but "run everyplace where they talk the talk" is hardly the issue here. I'm talking PMs, emails, etc going unanswered. I'm talking about promises made and ... the void whistles with the sound of nothing happening. These are not unreasonable expectations, especially if Malci is going to list herself as the representative.

C'mon, either it's "yes I'm here and on the case" or "*ring*ring* ... *ring*ring* ... *ring*ring* ... hmm, nobody home". So far we're getting a lot of the latter. So let's not hide behind the "can't be everywhere all the time" defense because more than enough time has passed and reminders sent to have these issues long since resolved.

It comes down to "put up, or face the music". You'd ask nothing less if it was you swinging on the end of a dead line.

 

[MissMD]

Max, please tell me have you ever emailed me?
Have you ever rang me?
the only contact you refering to is a one PM you sent me here and threads, so I don't think you are being fair here.
M

No offense BT but "run everyplace where they talk the talk" is hardly the issue here. I'm talking PMs, emails, etc going unanswered. I'm talking about promises made and ... the void whistles with the sound of nothing happening. These are not unreasonable expectations, especially if Malci is going to list herself as the representative.

C'mon, either it's "yes I'm here and on the case" or "*ring*ring* ... *ring*ring* ... *ring*ring* ... hmm, nobody home". So far we're getting a lot of the latter. So let's not hide behind the "can't be everywhere all the time" defense because more than enough time has passed and reminders sent to have these issues long since resolved.

It comes down to "put up, or face the music". You'd ask nothing less if it was you swinging on the end of a dead line.

 

[maxd]

Max, please tell me have you ever emailed me? .... refering to is a one PM you sent me here ....

Uh, I think there must be something amiss here because I have emailed and PM'd you several times. I can dig up the dates and times if you'd like. The point is that it was very much more than just waiting around for you to read the threads.

It is true that I've never tried to call, I'm sorry if my *ring*ring* reference implied that.

 

[MissMD]

Whether Sue4 is a legitimate player or a fraudster was not my issue here... but what captured my attention was the fact that this so called "ongoing investigation" has taken almost four months now and apparently is just now being addressed to her,,,I would say that that does not look good on Management at the "Winward" casino that you represent !!

where did you get 4 months? it has been less than 2 months, and it was addressed to her the same minute her account was closed, but the first response was not to her satisfaction, perhaps, you are right in one thing I should have had someone to response quicker here if I cannot find the time and that I was away for nearly a month.

please don't forget that it was a closed investigation which I asked them to reopen in order to give her a more explained info and for her to share in this forum if she so pleased, while the most important thing I did was to make sure Sue4 indeed receive each and any deposit she made as a part of our rules when we close accounts all deposit are returned to the player, and the min it was referred to my attention, which was by the way from BingoT he email me a specific issue and he knows I'll take care of the issue right away when it is to the point, I'm not into gossip or going around "talks" I am a person of action, and any other administrator of any forum I am a member at can tell you the same once they email me they get a response in a timely manner.

it is not the first forum I am a member and proudly represent my brands, and every forum administrator give me the full details of a complain and I make sure I fix the problem or give further explanation, when the case is real, and not when someone is only throw a vague complain in the air.

Plus, Im not going to response to inappropriate language used as complains such as the one Maxed refer to. I replied to him by PM but with all the respect I will not be part of this kind of posts/slang, if someone will refer anyone here as Garbage or a site you represent or work so hard for as one, then I'm sure you will not go down to his level either as obviously he is not looking for a professional response from you.

Cheers, Malci

 

[MissMD]

Uh, I think there must be something amiss here because I have emailed and PM'd you several times. I can dig up the dates and times if you'd like. The point is that it was very much more than just waiting around for you to read the threads.

It is true that I've never tried to call, I'm sorry if my *ring*ring* reference implied that.

I have never received any email from you, I checked again my junk emails just in case, no emails from you, so please check on your end, perhaps you have the wrong info, all emails I found were only from Bingo T trying to get to the bottom of any complains here. Which is highly appreciated.:notworthy

All communications between me and you were made only via PMs, and when we briefly met in London. I'm more than happy to also give you my mobile if anything is urgent, but you cannot expect me to be here available 24/7 reading all posts, I dont want to interrupt your work, but when someone post a complain, I do think he should email you his account ID, or any evidence so you can first check with me how real is his complain to start with before making any accusations.

I really don't mind which list my sites are under, I only want real complains to be solved and avoid getting into never ending round around talks, that's about it really.


Thanks, Malci

 

[maxd]

I have never received any email from you ... but you cannot expect me to be here available 24/7 reading all posts ....

PMs were sent Jan 14th, Feb 12th, Feb 20th, and March 13th.

Emails were sent Feb 1st, Feb 13th, and March 11th.

I count it as seven attempts over an eight week period.

My point is not to attack you. My purpose it to make it clear that a casino representative is expected to be *reasonably* available to deal with player issues concerning their casino(s).

Personally, I define reasonable to mean that if I hear back from you within a week I'm a happy camper. As you can see that's hardly expecting you to be around "24/7 reading all posts."

 

[MissMD]

PMs were sent Jan 14th, Feb 12th, Feb 20th, and March 13th.."

never said they were't sent. pls tell me to which you didn't get a reply from me the same day or a day after?

Emails were sent Feb 1st, Feb 13th, and March 11th.."

pls tell me to which email you sent those, haven't got any email from you.

 

[RobWin]

where did you get 4 months? it has been less than 2 months, and it was addressed to her the same minute her account was closed, but the first response was not to her satisfaction, perhaps, you are right in one thing I should have had someone to response quicker here if I cannot find the time and that I was away for nearly a month.

This has been an ongoing,,,outstanding,,,unresolved issue ever since Sue4 said in the threads I have posted below spells it out since before Nov. 24th, 07...another words it was NOT RESOLVED to the players satisfaction with the very vague initial response given to her by Winward Management...

https://www.casinomeister.com/forums/threads/winward-casino-complaint.21942/

https://www.casinomeister.com/forums/threads/winward-casino-complaint.21942/

please don't forget that it was a closed investigation which I asked them to reopen in order to give her a more explained info and for her to share in this forum if she so pleased, while the most important thing I did was to make sure Sue4 indeed receive each and any deposit she made as a part of our rules when we close accounts all deposit are returned to the player, and the min it was referred to my attention, which was by the way from BingoT he email me a specific issue and he knows I'll take care of the issue right away when it is to the point, I'm not into gossip or going around "talks" I am a person of action, and any other administrator of any forum I am a member at can tell you the same once they email me they get a response in a timely manner.

it is not the first forum I am a member and proudly represent my brands, and every forum administrator give me the full details of a complain and I make sure I fix the problem or give further explanation, when the case is real, and not when someone is only throw a vague complain in the air.

I really don't see how you would consider her complaint as a "Vague Complaint" when she has spelled in all out in quite great detail in her emails to Winward and also in her posts here...

Plus, Im not going to response to inappropriate language used as complains such as the one Maxed refer to. I replied to him by PM but with all the respect I will not be part of this kind of posts/slang, if someone will refer anyone here as Garbage or a site you represent or work so hard for as one, then I'm sure you will not go down to his level either as obviously he is not looking for a professional response from you.

Where exactly was the inappropriate language you are referring to,,,what do you consider as inappropriate language ??

 

[BingoT]

Thank You MissMD

I say post the report on this and End Of Story.
MissMD has never ignored an email from me
And always a fast reply.
Thanks M
Boy just think if I never sent you some what would be on this thread by now.

I'll take that pat on the back Thank You Tom

 

[peteyweestro]

winward is terrible,and i wouldn't recomend them to anyone, even with your money "t",lol

 

[BingoT]

winward is terrible,and i wouldn't recomend them to anyone, even with your money "t",lol

I don't have any money anyways I lost it in the so called good one's

 

[peteyweestro]

good come back t

 

[maxd]

never said they were't sent. pls tell me to which you didn't get a reply from me the same day or a day after?

I have to tell you that I'm really uncomfortable the way this is going. It's not a really an issue of which you did or didn't respond to is it? I see it as a much bigger picture, that there were some that weren't responded to (if you really want to know there was the first one on Feb 2nd which I forgot to mention above and then again on the 12th of Feb, so that's 2 out of 5), and that we've had to keep going back to you on this over and over even after promises were made.

If, for example, I PM you one day and you don't answer, then I PM you a week or so later and you answer and promise some stuff, but nothing happens so I have to come back to you again in few weeks then we've already blown well over a month and still nothing has happened. If perhaps you don't answer again then that's a few more weeks down the bog. That's the kind of thing we're talking about here and that's what I don't think is fair or reasonable.

C'mon, no one is asking for the moon here, certainly not the 24/7 stuff that has been mentioned above (a few too many times I might add). This should all be pretty straightforward business.

pls tell me to which email you sent those, haven't got any email from you.

"malci (at) revenuegiants.com" as per your request above and as we have listed in the member database.

 

[sdaddy]

I would still like to hear from Sue4 exactly what Winward decided to do with her winnings and why, which was the whole point of this thread.

Of course, if MissMD would care to enlighten us on what happened, that would be helpful as well, but so far she has declined to do so.

 

[MissMD]

I would still like to hear from Sue4 exactly what Winward decided to do with her winnings and why, which was the whole point of this thread.

Of course, if MissMD would care to enlighten us on what happened, that would be helpful as well, but so far she has declined to do so.

I cannot reveal any info on this if I will do so I will get fired, the only thing I can say is that the fraud and risk department decided to permanently close her account and refund her deposit.

if Sue4 wish to give their reply here it is up to her, I cannot do it on her behalf.

 

[maxd]

FWIW, Sue has dropped off the radar as far as I can tell. PMs and emails go unanswered.