Winward Casino complaint

[maxd]

Hmmm, looks like this one has gone a bit stale. I see that MissMD, supposedly the rep for Winward, hasn't been around in weeks.

Based on this turn of events I'm removing the "In Progress" status -- "what progress?" one might ask -- and I'll attempt to get MMD's attention once again.

 

[vinylweatherman]

Hmmm, looks like this one has gone a bit stale. I see that MissMD, supposedly the rep for Winward, hasn't been around in weeks.

Based on this turn of events I'm removing the "In Progress" status -- "what progress?" one might ask -- and I'll attempt to get MMD's attention once again.

They should be progressing to the rogue pit if they fail to offer a credible explanation. If a game is listed as "allowed" in the terms, then ANY play on it cannot be considered "fraudulent".
I expect they simply cannot justify their actions with an explanation, especially if they have to produce the playlogs to back it up.

It is back to the old "FU Clause", and it seems that the casino can simply pick and choose who not to pay without justifying the decision, and this alone should be enough for an early entry (or re-entry) into the rogue pit in order to prevent more players being sucked in by the bad faith being shown in the design and offer of this particular SUB.
Winward should have banned Blackjack long ago, as this was what made them a target for bonus hunters, and got them listed at No1 on bonus websites. Perhaps they want to keep this coverted position of said websites, and not pay selected winners, rather than have a less generous SUB, and not get any kind of exposure on such sites.

 

[BBKPoker]

An explanation would definitely be helpful, I almost signed up for these guys a long time ago but heard numerous complaints, and wasn't willing to risk my $500 on em no matter how good the bonus looked.

"fraudulent games?" That sounds more or less made up.

 

[maxd]

FWIW, the so-call "rep", MissMD, has been AWOL (both PM and email) for several weeks now. That don't look so good.

See also, "Winward Casino - Garbage".

 

[BingoT]

This is not like MissMD she does get back to ya in a day or two with a reply.
I sent her an Email also asking her what's going on.
She's a very nice person.Something must of come up with her.

 

[maxd]

I sent her an Email also asking her what's going on.

Thanks BT. Time is of the essence on this because I'm ready to issue a "Casinomeister Warning" on Winward due to ignored emails, outstanding player issues where promises were made and ... nothing happened, etc.

 

[Casinomeister]

This is not like MissMD she does get back to ya in a day or two with a reply.
I sent her an Email also asking her what's going on.
She's a very nice person.Something must of come up with her.

Yeah - what a shame. I sat down and talked to her at the CAP thing in London, and yes, she is a very nice person. And she wanted to ensure that all player issues would be handled swiftly and fairly.

But nevertheless, a warning should be made since this should have been addressed and taken care of in a more expedient manner by the casino a few weeks ago.

 

[BingoT]

Wow she was around at the CAP thing in London.
Like I said this is not her at all not to reply.
Something came up or she's being a bad girl.
This means I will watch this that's for sure.
Has to be some good reason for her absence because if I run into any type of trouble that a player has with anything Malci is on top of it with a fast reply.

A warning should be made until she comes back.

 

[maxd]

A warning should be made until she comes back.

Done, see here.

Also, any of you with specific issues should feel free to Pitch-A-Bitch.

 

[winbig]

ok, I'm confused now -

Were they ever taken off the Not Recommended list from back in 2007?

https://www.casinomeister.com/rogue-casinos/

Winward Casino - Advantage Players Beware
Rogue Casino
Software provider: Parlay Entertainment
Licensing Jurisdiction: Costa Rica
Added 25 May 2007

and at the end:

Avoid this casino at all costs.

 

[Casinomeister]

ok, I'm confused now -

Were they ever taken off the Not Recommended list from back in 2007?

https://www.casinomeister.com/rogue-casinos/



and at the end:

I'm pretty sure these were taken care of and they were removed from the main rogue page. Forgot to remove the write-up

But it makes things easy for re-roguedom.

 

[RobWin]

I'm pretty sure these were taken care of and they were removed from the main rogue page. Forgot to remove the write-up

But it makes things easy for re-roguedom.

For some odd reason that word has a nice ring to it...

Screw up again buddy and you will be taking a drive to the "re-roguedom cafe"

 

[MissMD]

oh dear... sorry guys...
I was away on a business trip in Europe for the last 3 weeks...
will catch up quickly.. I landed yesterday and I'm at my office now I still have loads to catch up on... pls give me couple of days all will be solved
Cheers, Malci

 

[maxd]

Hey mMD, nice to have you back! Let me know if there's anything you need from our end to get this stuff dealt with ASAP.

 

[BingoT]

Hey Malci Welcome back
I say left the warning because I know Malci will work it all out now.
And you never asked me to come on that trip with you
Glad to see you had a great & safe trip.
Tom

 

[RobWin]

Hey Malci Welcome back
I say left the warning because I know Malci will work it all out now.
And you never asked me to come on that trip with you
Glad to see you had a great & safe trip.
Tom

Tom, why are you so fast in asking that this warning be lifted when Sue4 did a PAB back on Nov. 24th and her first post in this thread was on Jan. 2nd and it took MMD until Jan. 10th to reply back the first time....so at approx. 3 months now and this issue has still not been worked out to the players satisfaction....are you serious that you don't think that this deserves a warning at a minimum....do you promote this casino or something ?

 

[maxd]

I say left the warning because I know Malci will work it all out now.

As mentioned these issues have been outstanding for some time. The Warning is quite justified and should stay until the problems are resolved.

 

[BingoT]

Yes RobWin and any trouble I asked Malci about was taken care of right away.
But if I see it's not worked out here I may make a change.

 

[Sue4]

Hi everyone

Haven't been able to get onto the net for a few days. Looks like there has been a little progress with this, which is great. I will wait and see what Malci comes up with. Hopefully she explains everything on here as well, so you can all see what the result was.

I can't thank you enough for your persistence and feedback.

Thanks

Sue4

 

[TDTAT]

Hi everyone

Haven't been able to get onto the net for a few days. Looks like there has been a little progress with this, which is great. I will wait and see what Malci comes up with. Hopefully she explains everything on here as well, so you can all see what the result was.

I can't thank you enough for your persistence and feedback.

Thanks

Sue4

Thanks, I hope you let us know what happens! GOOD LUCK!

 

[Sue4]

Hi Miss MD (Malci)

Just wondering how you went with my payout at Winward? Can you please explain on here how it is going please?

Thanks

Sue4

 

[maxd]

Unfortunately it looks like Malci hasn't been around for almost three weeks now. Are we back to square one again on this?

I'll email her to see if there's anything resembling vital signs there. BT, feel free to do the same if you are so inclined. This has dragged on far too long already and we need to put this one to bed.

 

[BingoT]

I will send her a note myself
Something is cooking and I hate the smell of it now..

 

[MissMD]

I only can appologize, I am loaded with work since I got back and cant find the time to answer all posts here, but I will assign someone to be dedicated to this forum so you guys wont need to wait for my reply, Sue4 I have a reply from our risk department I will forward to you only and if you wish to post it it is up to you, I'm not allowed to do so.
thanks again for those who still had the patience, I really appreciate it.:notworthy
Cheers, Malci

 

[MissMD]

Sue4, our fraud manager said they will explain to you the investigation directly by no later than an hour from now, I asked them to cc me so I'll follow up as well, let me know how it goes. M