This is the newest conversation that I had with live help at Simon Says.
I want my withdrawals. I have been patient up to now. I'm sick of the same old song and dance about ACH processors. You're doing the same thing to neteller customers as well. I am so tired of hearing it's been increasingly difficult to get money to U.S. accounts. It sure isn't difficult to take my money is it? I have been waiting for over a month for my withdrawals, and since then have deposited almost $4000, you didn't have any problem with that. It came out of my account in less than 24 hours.
Liz: One moment please.
you: I'm sorry to be so gruff, but I have lost more money here this month than in my whole life put together, and I've been gambling for 10 years. It's just nuts. And I've been waiting forever for my withdrawals from Simon Says, Mayan, Paradise 8, and Superior. I'd be glad to cancel my withdrawals if you would put all the money I spent at all 9 casinos since March 8th back into my account.
Liz: We can send a request for a reversal and if you have an account at Ewalletexpress you can request a cash out through their processors.
you: I don't have ewalletexpress
Liz: We are currently experiencing delays with all processors except with Ewalletexpress.
you: I understand that, but over a month? What problems could take that long?
Liz: The processors have had delays.
you: When do you expect the processors to be working again?
Liz: We currently don't have a time or day for the withdrawals to be processed.
you: So it's indefinate, it could be another month or longer?
Liz: It could be another week
you: Or it could be tommorrow?
Liz: Not tomorrow for sure.
you: So you know it won't be this week
Liz: There's a slight chance it can be till next week.
you: slight chance it can be till next week?
Liz: Yes...
you: what does that mean?
Liz: I'm not saying it will be next week due to i don't know when it will be.
you: So you're saying it definantly won't be this week, like I was told 2 weeks ago, but there's a slight chance it could be next week, but not to hold my breath?
Liz: Sounds more negotiable.
you: Must be losing a lot of customers
you: Then it will be a total of 7 weeks, if it comes next week that I will be waiting
Liz: I'm sorry for that but currently there is nothing i can do about it.
you: Well, ok then, you've been a great help