White Hat Gaming - are they trustworth?

[dbl88]

Good casino, somewhat slow payouts though, but no problems with any of the white hat gaming network sites

 

[Playford7]

Good casino, somewhat slow payouts though, but no problems with any of the white hat gaming network sites

As long as your all verified then simply take a break for a week or whatever if 48hrs is to long to wait for a withdrawal to be approved.
I agree all casinos should have a lock withdrawal option, but there’s also a responsibility to the player when given the option above I mentioned.

 

[me_and_ed]

I just received a 5k payout from them without hassle but like I said that's it for the week which is too low for me and I must be blind because I cannot find those limits in their terms, if anybody sees them please share.

I need to revise my statement, my w/d was processed without hassle, they have verified this 3 times but I have yet to see the $$ hit my account, w/d processed on the 23rd, now they are asking for proof from my bank statement (which I can understand), we will see how this plays out tomorrow, I am also waiting for a second 4 figure w/d from them as well.

 

[kunjuice92]

I had a very large win with Gday just recently and they have not processed my withdrawal after 48 hours.
I was also told maximum cash out is 5k a week. Is this allowed ? Can they do this ?

Also do they have a support member on casino meister , I might need help.

Thanks

 

[colinsunderland]

I had a very large win with Gday just recently and they have not processed my withdrawal after 48 hours.
I was also told maximum cash out is 5k a week. Is this allowed ? Can they do this ?

Also do they have a support member on casino meister , I might need help.

Thanks

Lee-Ann 8:29 pm Thank you for your details. One moment while I review your account please.

Thank you for holding. I have looked into your account and can confirm that there is no withdrawal limit.

colin: so are limits account specific as I've read you apply £5000 a month limits sometimes?

Lee-Ann There is no withdrawal limit Colin. The minimum withdrawal you can request is 20 GBP.

And I can't find anything in the T&C's about any limits either.

 

[kunjuice92]

thanks @colinunderland
In case of any problems with the casino regarding my win, how would one proceed with complaints ? Who would they go too ?
It's a very large win so i'm in a bit of stressed out situation.
On chat I was told "I am unable to provide any information at this time." and they would not transfer me to any vip reps. Which is a bit alarming.

 

[colinsunderland]

thanks @colinunderland
In case of any problems with the casino regarding my win, how would one proceed with complaints ? Who would they go too ?
It's a very large win so i'm in a bit of stressed out situation.
On chat I was told "I am unable to provide any information at this time." and they would not transfer me to any vip reps. Which is a bit alarming.

I very much doubt you will have any major problems with them, I don't think I've seen anything bad about them apart from random bonus bans, certainly can't recall seeing payment problems. Live chat isn't the best, have you tried emailing support rather than using live chat?

 

[kunjuice92]

No I have not emailed them since chat and email support are the exact same thing. I have experienced this.

 

[colinsunderland]

Are you fully verified? I would try sending them an email anyway, what day did you make the withdrawal, and if it was a large amount they might be getting it verified, not that I agree with that as casinos don't seem to have a problem accepting losing spins were fine, but some do it.

 

[Nate]

I'd expect special arrangements are made at VS to cater for highrollers...

No they are not and they do not make exceptions. I had one of my players complain to me that they were declining his withdraws because he had hit the 30k limit. They allow 25k a day in deposits but only 30k a month in withdrawals

I see CM state that they can increase limits, but as far as I'm told by this player, he was declined several requests for an increase. I just referred him to alternate casinos who don't cap his winnings.

Nate

 

[KasinoKing]

I had a very large win with Gday just recently and they have not processed my withdrawal after 48 hours.
I was also told maximum cash out is 5k a week. Is this allowed ? Can they do this ?

Also do they have a support member on casino meister , I might need help.

https://www.casinomeister.com/forums/members/whitehatgaming.33114/
and/or
https://www.casinomeister.com/forums/members/fullcreamaff.39004/

Both are associated with G'Day casino - but it's probably the second one (Full Cream) which is most relevant...

KK

 

[EkJR]

Good casinos and staff at WHG. Some of the better guys in the industry.

 

[me_and_ed]

I can officially say that I have been fully paid by both Fruity Casa and Spin Station, almost 20k over 5 w/d's, one took a bit but I think the hang up was at my banks ends, the other only took 3 days to hit my account, all of then never pended for more than 17hrs, most 12.

 

[xxshepxx]

Never had any bother with them.

Play at a few if their casinos and find them great

 

[Mouche12]

Mmm, but a few years ago or so there was this high-roller from Indonesia I think who staked $40 and won $400,000 at VS on Starquest (BTG), so it would have taken him more than a year to withdraw it all. Also, BTG games don't have a cap at VS. Like you said Natan, when deposit limits are around $30K a day withdral limits should be in line with that, of course.

 

[Wavesurfer1]

White Hat are a great group IMO, but you need to manage your bonus/cash ratio well. I try to stick to 70% cash deposits / 30% bonus deposits.

I wonder why? To not get bonused banned?

Also, they have this Instant Bonuses Clause which seems kinda scary. Basically, as far as it reads or I understand it, ANY bonus you recieve from them besides the welcome bonus can be limited to 10x the bonus amount?