More on Atlantic Lounge
You are probably all sick of my issues with Atlantic Lounge, but I thought it prudent to post what has gone on since Sept. 28.
On Sept. 28, I received an email from Tom, manager of Atlantic Lounge. He said that Jamie (the owner) was back and ready to issue payouts. He said this would be rectified by Tuesday (Oct.2). I did not hear from Tom, so I contacted CS Live Chat and was told that Tom was away for the week. On Weds. Oct. 3, I checked my AL account to see that the $1720 was credited to a C2P account.($1450 and $290 apology money) I don't have a C2P account. I sent numerous emails and contacted live chat many times, and on Sat. Oct. 6, I checked my account to see that $1450 was again approved for a wire transfer. I contacted live chat once again, and was told that Jamie was doing me a favor and had sent the money via a MoneyGram. I checked all the stipulations of a MoneyGram, and found that I should be allowed to pick the money up almost immediately as long as I have a reference number. Since then, I have tried emails to Jamie and contacted CS to get this reference number. My last chat is copied:
Welcome and thanks for reaching us! An operator will be with you shortly. Feel free to browse our website for GREAT PROMOS & OFFERS! Thank you for waiting.
You are now chatting with Charles.
Charles: mama
Charles: mam
Charles: sorry
Charles: I was writing you an email right now
Charles: so funny you contacted
Charles: I have news for you
Charles: not the ones you expect
Charles: but please understand we are not meant to lie to you nor anybody
Charles: Mr SaintJohn left to Europe on Friday as he is now finally sorting out the financial problem that cause such mess for Atlantic Lounge during the past weeks
Patty: Ok. Now what?
Charles: I am not sure when will he be back next week
Charles: but Tom will have further details by Friday
Charles: We will need to wait for him to comeback from Europe
Charles: so he can carry on with your payout
Charles: and any other payouts that are still due
Patty: Oh my gosh Charles, I know you wouldn't lie to me and are going on what you are told, but why did jamie put the note in my account that a moneygram was on the way?
Patty: I know you feel my frustration. He is gone again, and I still do not have my money. It has been 6 weeks.
Patty: I am so upset right now that I have no idea what to do
Patty: When I post all of this on Casinomeister, I will make sure to state that the Customer Support team did everything they could to rectify this. I just don't trust jamie at all and I believe this is simply yet anoter stall tactic. Can you please convey to Tom my disappointment, even though I realize now that his hands are tied as well. Thank you for the information.
I do have to say that Customer Service has done the best they can under the circumstances. Jamie is just trying to buy time. I was told at one point that it is just me and one other person waiting for her $1000 left. I now see that their are most likely more.
I just don't know what to do at this point. I hate to give up the fight. I can't believe there is no money for these long overdue payouts, as this Casino has been functional as far as taking in money this entire time.
Just wanted to vent, and let you all know the latest!