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What's going on at Atlantic Lounge?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by debzy, Sep 14, 2007.

    Sep 14, 2007
  1. debzy

    debzy Experienced Member PABnonaccred

    Occupation:
    admin asst
    Location:
    Salt Lake City
    Hi - I'm just trying to find out if anyone is having issues with Atlantic Lounge Casino - I have been trying to contact them since August 29 about making a withdrawal and getting my member verification form to them. I have tried emails and live chat and I get nowhere. I was told on one of the forums that they have had a change in management but nobody at AL will even answer an email, let alone do anything for me. I'd really like to cash out the money I have in my account but nothing is happening. I don't like to badmouth casinos but I've been more than patient, I think. Thanks for any insight.

    debzy
     
  2. Sep 14, 2007
  3. heatherad

    heatherad Senior Member

    Occupation:
    counsellor
    Location:
    Canada
    Have you tried sending a PM to the casino rep on here?
    I noticed it was April since they last checked in but its worth a try. :)
     
  4. Sep 14, 2007
  5. Nicole50

    Nicole50 Dormant account

    Occupation:
    customers support
    Location:
    Netherland
    I dont know what happen with you and just now I checked the Chat support and is working well at the website this our talks right now with them

    Welcome and thanks for reaching us! An operator will be with you shortly. Feel free to browse our website for GREAT PROMOS & OFFERS! Thank you for waiting.
    You are now chatting with Sarah.
    Sarah: Hi there! How may I help you?
    Nicole: Hi Sarah
    Nicole: did you change the support email
    Sarah: No
    Nicole: ok thanks
    Sarah: I't's This email is not visible to you.


    Good luck
     
  6. Sep 15, 2007
  7. debzy

    debzy Experienced Member PABnonaccred

    Occupation:
    admin asst
    Location:
    Salt Lake City
    I tried chat last night and was connected with Mary, but when I asked her questions, nothing happened. I kept trying and kept getting connected to Mary but nothing. I send emails and they don't bounce, but I don't get an answer either. I appreciate your trying it though! thanks!

    I will also send a PM to the rep as well - thanks for the advice!

    debzy
     
  8. Sep 19, 2007
  9. phpatty

    phpatty Dormant account

    Occupation:
    Director of marketing
    Location:
    ny
    More info on Atlantic Lounge

    I have been dealing with an issue with AL since August. I have $1450 that has been approved for withdrawal. I have been told on 4 different occassions that i would receive the money (wire transfer) the next day. I have called all week and did the live chat route with both Mary and Sarah only to be told that the owner (JSJ) is out of the country, and no one has heard from him. He is apparently the only person who can issue payouts. They have no idea when he will return.:confused: I did PAB on Monday.
     
  10. Sep 19, 2007
  11. debzy

    debzy Experienced Member PABnonaccred

    Occupation:
    admin asst
    Location:
    Salt Lake City
    What? The owner is the only one who can authorize payments and he's incommunicado??? I just asked "Sarah" on chat when my documents would be approved - I finally got them through yesterday by sitting on chat until they confirmed they received them. "Sarah" informed me that there is no time frame and they'd let me know.

    I'm starting to think that Atlantic Lounge is going rogue...if anyone has a suggestion, I'd love to hear it.

    thanks,

    debzy
     
  12. Sep 19, 2007
  13. phpatty

    phpatty Dormant account

    Occupation:
    Director of marketing
    Location:
    ny
    Atlantic lounge

    This is a transcript of my chat with Sarah this morning: (9/19/2007)

    Sarah: Thanks for contacting us. What can I do for you?
    Patricia: I am inquiring about the status of my withdrawal which was approved on Sept. 5. Has Jamie been located yet?
    Sarah: No, not yet
    Sarah: As soon as we have further information we will contact you for sure
    Patricia: This is so not good! Why did you tell me on Friday that my withdrawal would be in my account by Monday.
    Sarah: Because that's what it was suppose to happen
    Sarah: But Jamie has not taken care of withdrawals yet
    Sarah: Sorry
    Patricia: Are you still taking in deposits?
    Sarah: Yes
    Patricia: So you are taking in money, but not letting it out?
    Sarah: The system takes it automatically when you fill out the information at the cashier
    Sarah: The casino owner is the only one in charge
    Sarah: of payouts
    Sarah: that is the reason
    Sarah: Is there anything else I can help you with?
    Patricia: I guess not
     
  14. Sep 19, 2007
  15. Nicole50

    Nicole50 Dormant account

    Occupation:
    customers support
    Location:
    Netherland
    All what I can say is that Iam really sorry for what happened to you.That is not fair what they are doing to you.
     
    1 person likes this.
  16. Sep 20, 2007
  17. debzy

    debzy Experienced Member PABnonaccred

    Occupation:
    admin asst
    Location:
    Salt Lake City
    wow, I had no idea - I really thought Atlantic Lounge was reputable. I really don't have any hope of getting my money, do I?
     
  18. Sep 20, 2007
  19. phpatty

    phpatty Dormant account

    Occupation:
    Director of marketing
    Location:
    ny
    I am still hopeful. I did PAB here on Monday. This advocate is our only hope. I also emailed Jamie in hopes he may return and take care of business.:mad:
     
  20. Sep 20, 2007
  21. Tbird393

    Tbird393 Dormant account PABnorogue

    Occupation:
    Self employed
    Location:
    Arkansas
    The more I read the more disappointed I get. I also have a withdrawal waiting to be processed and have even spoken with Jamie on the phone. That was 2 weeks ago. He made me a promise that I would be paid on the following Monday and of course nothing has happened. How can his customer support not know where he is? How are they getting paid?
     
  22. Sep 20, 2007
  23. phpatty

    phpatty Dormant account

    Occupation:
    Director of marketing
    Location:
    ny
    I waited for 1 hour and 15 minutes today for live chat, never to get a response. I then called into the casino, only to be told that Jamie is still not responding and there is no idea when he will return to take care of business.
    This is not looking good, and I hope Atlantic Lounge gets Rogue status soon so this situaton can be avoided by future players.:mad:
     
  24. Sep 20, 2007
  25. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    They disabled my account a little while back with no explaination, asked me to contact CS, pbllt No thanx, they could have emailed me first... I never even used a bonus there:eek2:
     
  26. Sep 20, 2007
  27. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Maybe he traveled to the USA, and is locked up in a federal prison?


    But seriously, I've NEVER heard of a casino where only the owner/manager can allow withdrawals. I think this is just a line of BS they're using to stall payments. Don't they have a banking department that should be in charge of WD's?

    An excellent point about processing deposits. If they know for a fact that they can't pay anyone until the owner is located, then they should temporarily close up shop instead of pretending that it's business as usual, and hoping people don't win while he's gone. Is there no chain of command in place at this company? :confused:
     
    1 person likes this.
  28. Sep 20, 2007
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I emailed the casino a little while ago - anticipating a response. At least the emails aren't bouncing.
     
  30. Sep 20, 2007
  31. phpatty

    phpatty Dormant account

    Occupation:
    Director of marketing
    Location:
    ny
    I did just email Bryan the facts I found out today. The customer service for Atlantic Lounge is just a Customer Service center. They claim that Jamie St John is merely a client and oddly enough, he insisted on doing his own payouts. I believe this to be true, as I did recive 2 payouts in the past that were wired into my account. They came from his personal bank account. This is so crazy and frustrating. The customer service center told me today that they will negate his contract if they don't hear from him by months end. Tom Davis is considered the Casino manager, but he works for the customer service center. To date, Jamie is still missing in action.:eek:
     
  32. Sep 20, 2007
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If you haven't PABd about this casino yet, please do. I'll collect them all and post them in the rogue section first thing in the morning.
     
    1 person likes this.
  34. Sep 21, 2007
  35. phpatty

    phpatty Dormant account

    Occupation:
    Director of marketing
    Location:
    ny
    PAB

    I did post a PAB on Monday. I also replied to bryan's email today with other relevant information. Thank you for any help. This is insane!
     
  36. Sep 21, 2007
  37. Tbird393

    Tbird393 Dormant account PABnorogue

    Occupation:
    Self employed
    Location:
    Arkansas
    Well as frustrating as this has been its nice to know that I am not alone....you know what they say..strength in numbers! Ive never really had this sort of problem with a withdrawal before so its all new to me. I do have copies of live chat conversations and all of the emails that I received before Jamie supposedly disappeared. I just hope this gets settled soon....thanks for letting me gripe and all your help!!!;)
     
  38. Sep 21, 2007
  39. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Good luck all . What a crappy situation . I hope everyone stops depositing there until they get straightened out.
     

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