What should I do if a casino says I did not wager the whole playthrough...

sandrocip

Dormant account
Joined
Nov 16, 2005
Location
Italia
What should I do if a casino says I did not wager the whole playthrough, but I am absolutely sure I did it? This happens with a Chartwell Technology casino, which doesn't allow to check the history.
I want to stress that I am sure I did play a total of at least 3400 chips, and that they say I did play just about 700 chips, that is an enormous difference compared to my counts, so enormous that it's clearly impossible...

Should I resign myself to giving up with what they are claiming? What bad.

Bye,

Alessandro
 

ximo

Dormant account
Joined
Jul 21, 2004
Location
spain
Ask the casino for a excel or plain text history and count yourseft first.
If they don't want to give you, ask then the provider.
 

Petunia

Dormant account
Joined
Sep 22, 2004
Location
Woman lives in London
** Hi there!
Well, I would start by finding out how they calculate their wagers. Some casinos have a different definition of what a 'wager' is.. and does not add winnings.
Once you have recieved a clear and concise answer to this, then check your own calculations again.
I'm only used to Playtech and MGS casinos, and most (if not all) has a play check functionality... So, I would say it is a good idea to ask them for some form of history check, that they can send you from the provider.
If they can't then I would start looking into more 'authoritive' measures... Starting by asking Bryan's assistance for direction.
That is what i would do. Not sure if it helps**
 

sandrocip

Dormant account
Joined
Nov 16, 2005
Location
Italia
I just received another response from the customer support. They say that the most of my playing went away to satisfy a previous bonus chips round (which I had about one month ago), in which I lost everything... So they counted well, although I am a bit disappointed cause I did not think the previous requirements must be added to the new...

Keep in mind when playing at a casino with Chartwell Technology :)

Ciao,

Alessandro
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Interestingly enough, I too, was amazed, at a few casinos, that actually require a play through, from any bonuses awarded prior to withdrawing any winnings on a future deposit without a bonus attached.

Caught me once, shame on me.....won't catch me again, shame on you! LOL :lolup:

I NEVER take bonuses anymore. Not worth it IMO. I like withdrawing a LOT without any conditions!
 

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