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What should I do if a casino says I did not wager the whole playthrough...

Discussion in 'Online Casino and Poker Complaints - old section' started by sandrocip, Nov 17, 2005.

    Nov 17, 2005
  1. sandrocip

    sandrocip Dormant account

    What should I do if a casino says I did not wager the whole playthrough, but I am absolutely sure I did it? This happens with a Chartwell Technology casino, which doesn't allow to check the history.
    I want to stress that I am sure I did play a total of at least 3400 chips, and that they say I did play just about 700 chips, that is an enormous difference compared to my counts, so enormous that it's clearly impossible...

    Should I resign myself to giving up with what they are claiming? What bad.


  2. Nov 17, 2005
  3. ximo

    ximo Dormant account

    Ask the casino for a excel or plain text history and count yourseft first.
    If they don't want to give you, ask then the provider.
  4. Nov 17, 2005
  5. Petunia

    Petunia Dormant account

    ** Hi there!
    Well, I would start by finding out how they calculate their wagers. Some casinos have a different definition of what a 'wager' is.. and does not add winnings.
    Once you have recieved a clear and concise answer to this, then check your own calculations again.
    I'm only used to Playtech and MGS casinos, and most (if not all) has a play check functionality... So, I would say it is a good idea to ask them for some form of history check, that they can send you from the provider.
    If they can't then I would start looking into more 'authoritive' measures... Starting by asking Bryan's assistance for direction.
    That is what i would do. Not sure if it helps**
  6. Nov 17, 2005
  7. sandrocip

    sandrocip Dormant account

    I just received another response from the customer support. They say that the most of my playing went away to satisfy a previous bonus chips round (which I had about one month ago), in which I lost everything... So they counted well, although I am a bit disappointed cause I did not think the previous requirements must be added to the new...

    Keep in mind when playing at a casino with Chartwell Technology :)


  8. Nov 17, 2005
  9. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    Interestingly enough, I too, was amazed, at a few casinos, that actually require a play through, from any bonuses awarded prior to withdrawing any winnings on a future deposit without a bonus attached.

    Caught me once, shame on me.....won't catch me again, shame on you! LOL :lolup:

    I NEVER take bonuses anymore. Not worth it IMO. I like withdrawing a LOT without any conditions!

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