Poll What are the Five Most Important Features of an Online Casino?

What are the Five Most Important Features of an Online Casino? PICK FIVE!

  • Payout Speed

  • Strength of Licencing

  • Responsiveness to Complaints

  • Experience of operators

  • Engagement with our community

  • Bonuses & Offers

  • Software & Games

  • Security

  • Withdrawal Limits

  • Sign up Speed

  • RTP available for all games

  • Customer service


Results are only viewable after voting.

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
What about SOW ******** until your/mine 3rd cousin conection or out-of-marriage sex?!
SOWs will be covered separately in the reviews - I'm trying to keep the top most important things universal since SOW doesn't apply to everyone. :D

#1 Are their servers tagged - if not, nothing else matters. And we know by court documents and Swede owned casinos that have brought this up many in Malta are not. And those in position of authority are paid handsomely to turn a bind eye.
Care to go into more detail about this? :D Thanks!
 

hattrick

Newbie member
Joined
Nov 8, 2016
Location
Czech Republic
What surprises me is that only 15% of players care about withdrawal limits. What if you win a lot and then you realize the casino only pays out €500 daily? Or if you play with a deposit of €2000, it takes four separate days to even get your deposit, not talking about the winnings. Ideally I want absolutely no withdrawal limits. But I agree with others about payout speed importance, it's really annoying to see a two day waiting period in casinos, then two extra days of checking before processing and then another 2-3 days waiting for it to arrive - with weekends this can take even 10 days with some casinos. Then when I play in my country online casinos, I can have the withdrawal in my bank account in literally two (2) hours since I click withdraw.
 

HadEnough

Newbie member
Joined
May 31, 2021
I added Software & Games because of the demise of Video Poker/Poker games at some operators. Nothing but slots - boring, boring boring.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
What surprises me is that only 15% of players care about withdrawal limits. What if you win a lot and then you realize the casino only pays out €500 daily? Or if you play with a deposit of €2000, it takes four separate days to even get your deposit, not talking about the winnings. Ideally I want absolutely no withdrawal limits. But I agree with others about payout speed importance, it's really annoying to see a two day waiting period in casinos, then two extra days of checking before processing and then another 2-3 days waiting for it to arrive - with weekends this can take even 10 days with some casinos. Then when I play in my country online casinos, I can have the withdrawal in my bank account in literally two (2) hours since I click withdraw.
A lot of people replying are from the UK where there are no limits, so probably a lot to do with that.
 

Betsafehaha

Newbie member
PABnoaccred
Joined
Jul 6, 2021
Mine are the following:

  • Payout speed
  • Strength of Licensing
  • Responsiveness to complaints
  • Experience of operators
  • Customer service.
... :) betsafe will let go of my money soon :) and I will be able to sleep well again ! :thumbsup::thumbsup::thumbsup:
 

VismundCygnus

Full Member
Joined
Feb 14, 2018
Location
London
Surprised so many people care about Payout Speed so much! Guess im spoiled always expecting it to be fast but even if I think its beneficial it doesnt take weeks, I wouldve never put it near something as important as security or having good software and games. You can easily tell the casinos have done this poll too since Pay out speed has always been the main tagline of so many casinos in every advert.

I realize I'm definitely an oddball though, because sign up speed is important to me and probably the biggest reason I only play on the same old casino.
 

Betsafehaha

Newbie member
PABnoaccred
Joined
Jul 6, 2021
(edited out because colin told me I cant post about my problem here)

Payout speed is very important to me and my problem with Betsafe withdrawals is making me very anxious.
J.F.
 
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jaydub

Newbie member
Joined
Jun 18, 2020
Location
dublin
Surprised so many people care about Payout Speed so much! Guess im spoiled always expecting it to be fast but even if I think its beneficial it doesnt take weeks, I wouldve never put it near something as important as security or having good software and games. You can easily tell the casinos have done this poll too since Pay out speed has always been the main tagline of so many casinos in every advert.

I realize I'm definitely an oddball though, because sign up speed is important to me and probably the biggest reason I only play on the same old casino.
Its just a great feeling to see the money in your account after hitting that big/ decent win I suppose... I don't mind waiting either , I participate in comps on any casinos but lets say if I just want to play the games , I would rather play on leo or unibet over Vera n john or 21casino
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Its just a great feeling to see the money in your account after hitting that big/ decent win I suppose... I don't mind waiting either , I participate in comps on any casinos but lets say if I just want to play the games , I would rather play on leo or unibet over Vera n john or 21casino
Vera&John is always instant for me when using trustly or skrill as withdrawal method.

Sidenote, Leovegas has lowered the rtp on most (if not all) providers, just in case you didnt know.
 

jaydub

Newbie member
Joined
Jun 18, 2020
Location
dublin
Vera&John is always instant for me when using trustly or skrill as withdrawal method.

Sidenote, Leovegas has lowered the rtp on most (if not all) providers, just in case you didnt know.
Thanks mate , yes I am aware of leo lowering RTP , I only play games with highest RTPs on leo or the table games ( For ex , don't play PnG there )

I use my VISA debit card , playing from Ireland, Vera n John is not instant to my VISA where as Leo, unibet and VS are
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
I agree, payout speed is not a top priority but the UK has reigned in most so don't need to worry as much as players elsewhere.

I would have liked to have seen a voting category for max RTP rather than RTP just being available. Not sure the vote would have been much different though but for me it's the top thing so I obviously expect to see it in a top 5 thing poll.

Maybe I'm an anomaly, (not a question, thanks :) ) but I can't understand why players, if they knew, wouldn't want to play the best products given a choice.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I would have liked to have seen a voting category for max RTP rather than RTP just being available. Not sure the vote would have been much different though but for me it's the top thing so I obviously expect to see it in a top 5 thing poll.
What I am looking at is how we can rate these categories. You can rate whether or not a casino has these RTP listings available to players, but for a casino having the max RTP for all games - that would be difficult since there are too many variances and parameters. it would be yes or no - and probably no for just about everyone :p
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
What I am looking at is how we can rate these categories. You can rate whether or not a casino has these RTP listings available to players, but for a casino having the max RTP for all games - that would be difficult since there are too many variances and parameters. it would be yes or no - and probably no for just about everyone :p
Could you not give some extra points for any casino running the highest RTP across the board, that would make it easier surely? Say 0.4 or something, in the UK it would only apply to Unibet and Novibet as far as I'm aware, so wouldn't take much work. I think they should be rewarded for not lowering them in some way in the reviews.
So rather than penalise casinos for running lower RTP, and having to work out each casino and if they are low on all/some, just reward those who are high on all.
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Yes, it's a minefield and hard to keep on top of.

Slots are what we play and higher RTP is a better product. I see it as simple as that, and that lower RTP is a sub-standard product.

Any review of any kind must focus on the core of what's being offered.

Doesn't matter if Ford offers me better service because the Mercedes will always be a better drive.

Agree Novibet and Unibet should get kudos of some kind because they are offering a better product.

Easy for me to suggest something more as I'm not doing the work but ones who pick ultra-low should be pointed out and you tend to find the ones that offer low, do so across all.

Plus, most casinos group owned have the same settings as each other.

Max, mid, low categories perhaps? (pushing my luck now :) ) Although, would love to see any mention of it, to be honest.
 
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brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Yes, it's a minefield and hard to keep on top of.

Slots are what we play and higher RTP is a better product. I see it as simple as that, and that lower RTP is a sub-standard product.

Any review of any kind must focus on the core of what's being offered.

Doesn't matter if Ford offers me better service because the Mercedes will always be a better drive.

Agree Novibet and Unibet should get kudos of some kind because they are offering a better product.

Easy for me to suggest something more as I'm not doing the work but ones who pick ultra-low should be pointed out and you tend to find the ones that offer low, do so across all.

Plus, most casinos group owned have the same settings as each other.

Max, mid, low categories perhaps? (pushing my luck now :) ) Although, would love to see any mention of it, to be honest.
Especially when the likes of Skill-on-net have even lower settings than the majority who've lowered RTP, some games at 92%. ie, those Microgaming games which are now adjustable, TSII, IR etc

Yet Play Ojo is one of the top recommended sites. It's not really good to recommend such places to the unwary, no matter how fast they pay or customer service etc
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Especially when the likes of Skill-on-net have even lower settings than the majority who've lowered RTP, some games at 92%. ie, those Microgaming games which are now adjustable, TSII, IR etc

Yet Play Ojo is one of the top recommended sites. It's not really good to recommend such places to the unwary, no matter how fast they pay or customer service etc

Just shows how hard it is to keep track, I had PlayOjo as mid-range on most, so confusing, just checked PnG and 91.25% on BOD :)
 
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