Virtual Casino non Payment

[kimboy]

I have been waiting for a withdrawl requested on the 15th August and I am STILL waiting for payment. Sone considerable amount $5,000. they say that the delay is due to due dilligance check and surley this does not take them almost FOUR WEEKS. In the meantime noone seems to responde to my email request. Can anyone suggets any actions, or any refulatory baord I can write to or make contact with ?.

 

[murder1]

You still waiting on $5,000 from them clowns? LMAO...Your eyes may shine and your teeth may grit. But $5,000 kimboy, you won't ever get!!!

 

[cipher]

Kimboy, What amount of this $5,000.00 was post-up funds and what part was winnings? Additionally, who have you contacted there at Virtual?

Lastly, was this money for Casino console games, sports wagering or a combination thereof?

Kimboy, there is always a chance for recovery. It took me a little less than a year but I was able to recover in excess of $10,000.00 that was owed to me by Virtual.

I would heartily suggest that you go to the Pitch a Bitch section here in the Forum and be as informative as you can be when filling it out.

Have a good one.

CIPHER

 

[kimboy]

I deposited $500 and received a 175% Bonus. I followed the rules by betting 10 x bonus and deposite total. When I tried to cash out they informed me that I had not met the wagering requirment and I had to bet 15x total amount. SO I proceed to continue betting until I was well over the 15x threshold and requested the withdrawl of $6,500 as I am only allowed to cash out 10x deposit this is $5000 which leaves $1,500 to cover any non cashable bonus.

Kimboy

 

[kimboy]

I have sent over 6 emails to support and accounts department, spoke to numouros people on the support desk, and bever seem to be able to get hold of the accounts manager. I have communicated my problem to Scott, Jaycee, Danny and Jean at Virtual Casino.

Kimboy

 

[cipher]

Kimboy, give me a day or so to dig up those files from my previous run-in with Virtual Casino as none of the names that you are mentioning in your prior post are at all familiar.

As a point of clarification, we are talking about the Virtual Casino that is affiliated with Real Time Gaming, right?

CIPHER

 

[The Dude]

Hi Kimboy,

Do you mean 15 July? You mentioned 15 August.

 

[kimboy]

Yes, sorry 15th July. Cipher, I can only assume it's the same Virtual Casino.

Kimboy

 

[thesmacker]

Kimboy, sorry to hear about this but it is not uncommon for this to happen with this group. I would say that you will eventually get your money with some pressure from the meister, but it might take quite some time.
Virtual often pays, but average pay time is about 5 months

 

[player486]

go to this link!!!!! this guy is from virtual and hes here to pay all customers who have been wronged by virtual,,,, they are wanting to clean there name up. here is a copy of the post -----

Virtual casino bigshot states he is ready to pay up on any and all bad gambling debts to past customers of any virtual gambling type sites. go to this link-- http://Link Removed ( Old/Invalid)

 

[jetset]

This email from Joe Black seems to have been sent out to many portals:

Re: IF ANYONE IS OWED MONEY OR HAS A COMPLAINT WITH
--------------------------------------------------------------------------------
would like to take this opportunity to introduce myself: My name is Joe Black, formerly Program Director at Wager Wages. I recently joined The Virtual Casino Group to help introduce an all-new Affiliate Program and enhance our marketing strategies.



It is also my goal to address and resolve all of the outstanding complaint issues you may have. The company is committed to bolstering the online reputation of The Virtual Casino Group.



I would greatly value the opportunity to speak with you, and to review all outstanding issues that you may have concerning player complaints, affiliate complaints, and any other issues that have remained unresolved.



I would like to work with you to clear up all of these issues. I would also appreciate having the opportunity to explain to you changes we are making to improve our operations.



We are currently putting the best people possible in place, to better serve you.



We are also in the process of developing completely new programs, addressing the following areas: marketing strategies, a new and improved Affiliate Program, and an enhanced customer support group.



Please give me the opportunity to address all the issues you may have.



We are committed to demonstrating to the gaming community that The Virtual Casino Group is serious about our name.





Sincerely,



Joseph Black

There's conjecture in several venues on why this notorious group is seeking to clean up its act (if that is what it is doing) through the new broom of Joe Black. I guess as always the proof of their intentions will be genuine players with honest complaints getting paid...soon!

 

[kimboy]

Sorry, my mistake, yes I meant 15th July. It is now been One month to the day and still no action.

Kimboy

 

[kimboy]

Do any of you guys know the addres for Virtual Casion in Costa Rica ? I might see if I can scare them with legal stuff.

Kimboy

 

[cipher]

Kimboy, just a word of caution. Don't play games with these people. If you have a complaint with these people and you want to proceed with it legally hire an attorney and have it done right.

Do not attempt to bluff these people. Less than a year ago one of Virtuals goons showed up at my office out of Las Vegas with a not so pleasant message. Fortunately for me before this clown could get out of town he was swarmed by no less than (5) police cruisers as he was driving the wrong way on a one way.

If you are going to go after them legally and need a referral of an attorney that can get the job done (as he did for me) let me know by email. Have a good one.

Cipher

 

[linda7]

Cipher:

I have always found you to be honest and very intelligent. In your above post, you state they came to your office with a threatening message...are they out of their minds? I am glad you are safe and that the moron who threatened you was caught. I am so pissed that this happened to you...and I hope your attorney has all of their butts tossed in jail!!!!

(((hugs)))) Linda

 

[jinnia]

Hi y'all .. been trying to get address for Virtual Group .. email correspondences below:: My first email to Virtual Group asking for information:

----- Original Message -----
From: xxxx
To: [email protected]
Sent: Sunday, August 17, 2003 6:02 AM
Subject: Address Please!!


Dear Sirs,

I've ben trying to find the address in Costa Rica for Virtual Casino.

Could you please sned me this requested information?

Thank You
(name was here)
[email protected]


**support**:

----- Original Message -----
From: Danny
To: xxxx
Sent: Sunday, August 17, 2003 1:26 PM
Subject: Re: Address Please!!

anyone respond?



**jinn**:

----- Original Message -----
From: xxxx
To: Danny
Sent: Sunday, August 17, 2003 3:46 PM
Subject: Re: Address Please!!


No, no one replied!!

would you please send me an address for virtual casino>,s<,. The 'main' company.

thank you
[email protected]

(a lot of bonus advertisment, but took that out to keep this as short as possible)


**support: two different support people**

----- Original Message -----
From: Danny
To: xxxx
Sent: Sunday, August 17, 2003 5:58 PM
Subject: Re: Address Please!!


Hello
What is the nature of your business that you are requesting the address?


**jinn**:

----- Original Message -----
From: xxxx
To: Danny
Sent: Sunday, August 17, 2003 6:24 PM
Subject: Re: Address Please!!


Hi,

Just wanting their address in Costa Rica. Is this a secret? Not suppose to give it out?

I don't understand the questioning...??

But that's ok, if you don't want to give it, I'll call informational services and see if I can retrieve it that way.

Thank You!
[email protected]



**support (second one)**:

----- Original Message -----
From: HAL
To: xxxx
Sent: Sunday, August 17, 2003 3:58 PM
Subject: Re: Address Please!!


What is your user name please?

Thanks,.

Sam the #1 bonus man!



**jinn**:

----- Original Message -----
From: xxxx
To: HAL
Sent: Sunday, August 17, 2003 3:01 PM
Subject: Re: Address Please!!


I have no idea.

Can give you my information.

But don't know why you would need my user name just to give me the address of Virtual Casino..?


xxxxName, address and birthdate
was listed herexxx
[email protected]
or
[email protected]


**support**:

----- Original Message -----
From: HAL
To: xxxx
Sent: Sunday, August 17, 2003 4:16 PM
Subject: Re: Address Please!!


Do you have a phone number?
Also what do you need the address for?

Thanks,

Sam the #1 bonus man!


**jinn**:

----- Original Message -----
From: xxxx
To: HAL
Sent: Sunday, August 17, 2003 3:24 PM
Subject: Re: Address Please!!


When opening account with you, it was xxx-xxx-xxxx. It's now been changed.

Just wanting their address in Costa Rica. Is this a secret? Not suppose to give it out?

I don't understand the questioning...??

Thanks
[email protected]
[email protected]



**support**:

----- Original Message -----
From: Danny
To: xxxx
Sent: Sunday, August 17, 2003 6:26 PM
Subject: Re: Address Please!!


Hello
Is there some sort of problem? Your very defensive. I simply asked a question so as I may assist you.
This is customer support your reaching. It's my job to ask questions so as I may better assist players.



**jinn**

----- Original Message -----
From: xxxx
To: Danny
Sent: Sunday, August 17, 2003 6:53 PM
Subject: Re: Address Please!!


Hi,

No, not being defensive at all. Have no reason to be.

It seems to me someone else is being defensive here, for all I'm asking for his the main address to Virtual Casino, but it seems to be a guarded secret.

I am sorry to have bothered you with something so simple!

Thank You
[email protected]


**support**:

----- Original Message -----
From: Danny
To: xxxx
Sent: Sunday, August 17, 2003 7:03 PM
Subject: Re: Address Please!!


Hello
Once again, this is casino support. Your emails are of no bother. That's what I'm here for.Your emails.
But to better serve you I ask questions. I am not defensive. I am the casino support. Obviously you do not wish to tell me why you want the address and I dont understand that. So to better serve you I will ask again. What is the nature of your business. I can help you further.


**jinn**:

----- Original Message -----
From: xxxx
To: Danny
Sent: Sunday, August 17, 2003 7:41 PM
Subject: Re: Address Please!!


Hi,

Thank you. But I'll find the information myself.

Have a nice day!
[email protected]



((Now, Don't Miss This Next One)) lol

**support**:

----- Original Message -----
From: HAL
To: xxxx
Sent: Sunday, August 17, 2003 9:37 PM
Subject: Re: Address Please!!


The bigger of the two big buildings located approximatley 1000 meters pass the old airport.
Once you get to San Jose, turn left at yellow building with the green roof, right at the coca-cola sign,
go 3 blocks and turn left 40 meters pass the broken down red Hyundai (not the blue, grey or purple Hyundai),
right at the brown building with the green roof with the American flag, if it's raining turn right
about 3 blocks (as the road will surely be flooded) go straight 2 blocks and head left 3 blocks and
if it's not raining just head straight for 500 meters.

Carlos will let you in at the gate for $3,000 colones. ( $7.50 US )

Watch out for Zaguate, the neighborhood Rottweiler, he hates black shoes!

Thanks,

Sam the #1 bonus man!


**jinn**:

----- Original Message -----
From: xxxx
To: HAL
Sent: Sunday, August 17, 2003 10:12 PM
Subject: Re: Address Please!!


Thank you so much about the black shoe warning, I'll be sure to wear my white sneakers.
And, thank you for at least the directions, though it's not the address I originally asked for, the information will be of great help, and is greatly appreciated!!

[email protected]

 

[jinnia]

cipher,

what did you do to these guys? and was it a verbal or physical warning?

 

[jinnia]

last email just received::

**support**:
----- Original Message -----
From: HAL
To: xxxx
Sent: Sunday, August 17, 2003 10:33 PM
Subject: Re: Address Please!!


That is the address, there are no street numbers here.

Sam the #1 bonus man!

 

[mrracetrack]

Sounds to me like directions to a "Junkyard"..

And with Virtual,that would be most appropriate...

 

[jinnia]

is there actually no physical addresses in Costa Rica, or parts of?

how the heck do they receive postal mail then?

 

[glodge]

jinnia,

Sammy the dice man, aka Sam the #1 bonus man!
IMO also Robert Draper aka Mr Laswages, aka the list goes on and on.

You do not have permission to view link Log in or register now.

( www.matchmybet.com is shill front for Virtual Casino Group )

Direct quote taken form the above URL, from Sam the dice man.
" I know which casinos have the best High Roller deals, because I work with them to set up special bonus offers just for High Rollers.
If you drop me an E-mail I'll be more than happy to share this info with you. Click here to send an E-mail
Please place High Roller in the Subject."

Is this Sam the bonus man?
Who knows, but IMO looks like a dodgy character to say the least!

(Message edited by glodge on August 18, 2003)

 

[The Dude]

Cipher's case is well documented and I believe reported at the Presciption (correct me if I'm wrong). He's emailed me in the past with a full blown report on the whole sleasy mess.

Kimboy, have you lodged a complaint via the "Pitch a Bitch" section? https://www.casinomeister.com/player-arbitration-pab/
Jow Black has been handling the complaints as they come in.

 

[jinnia]

glodge,

think I should send an email to Sam the bonus man and ask him? Just to see what he says? ha ha

and you are right, whoever that is in the picture, is one crooked lookin' cuss!!

 

[cipher]

Jinnia, it actually worked very well that they sent this goon and he got caught in the act. It wasn't until then that we had the makings of an issuance of terrorist threats case against them. It wasn't long after that that they "showed me the money" or so to speak.

But again my attorney Steven Anderson out of Newport Beach, California is responsible for putting the case together for trial in the event they did not come up with the money. Have a good one.

CIPHER

 

[jinnia]

cipher,

I'm glad to hear all went well.

Did you just go after money owed you? Threatened them? Why did they come after you?

I'll keep that attorneys name on file .. grin

 

[cipher]

Jinnia, the long and short of the situation is that I posted up $1,500.00 with Virtual casino and managed to parlay that $1,500.00 in to $10,000.00 in three or four days of Blackjack.

They accused me of cheating and everything else including sending a goon out of Vegas when I posted the information all over the internet when they didn't pay.

Short version, they paid dearly.

Have a good one.

Cipher

 

[jinnia]

cipher,

I'm really glad all worked out for you.

All that to try to keep from paying out 10 grand?

It's great they got caught!

 

[dave_r]

Cipher,

Did you go public with your dispute against Virtual? If so, why can't I find it ?? I checked:

The Prescription
Gambling Grumbles
and WinnerOnline

Thus far, no dice! Don't tell me you agreed to remove any negative messages as soon as they paid up??

Dave

 

[cipher]

dave r, Yes I did go public and now that you mention it I think if you do a search you'll find it under Score Sportsbook. At that time Virtual Casino was handling Scores casino action.

It was on the Prescription.com, Gamling Grumbles
(and if memory serves me correctly) I think I filled out a Pitch a Bitch here too. Have a good one.

Cipher

 

[linda7]

Cipher:
I am very happy that you are safe. I am also
thrilled that you had your attorney go after those losers!
Stay safe my friend ((((God Bless))))

Linda

 

[The Dude]

Hey Cipher,

Yes you did fill out a "pitch a bitch" on 15 May 2002.

If you'd like, I can post it here (leaving out real names for you and "J"). I think this is an interesting topic to revisit.

You had also sent me an attachment "Prescription post.doc" last August, which I no longer have. I believe that detailed the "goon" incident. If you could resend that, I can post that as well in the Rogue section.

 

[cipher]

Hi Bryan, I think I still have copies of the "goon report" and maybe even a copy of the police reports on the incident itself. But by all means if you've got the original Pitch a Bitch post away. Have a good one.

Cipher

 

[The Dude]

From 15 May 2002


Casino SCORE SPORTSBOOK
url

You do not have permission to view link Log in or register now.

username cipher
Who did you contact? Greg Rollins, General Manager - Angelica Winter VIP SALES - Brian Stone, Customer Service Dept. & an individual by the first name of Danzel in Customer Service
What's the problem? On or about the 16th of April 2002, I placed a $1,000.00 deposit into a Casino Account at Score Sportsbook located in San Jose, Costa Rica. Through the means of Western Union to an intermediary company known as Graphix Softech.


The aforementioned deposit was percipitated by an un-solicited phone call from an individual by the name of Eric Cunningham an employee of Score Sportsbook. Eric had told me that he would like for me to become a customer of SCORES as he was aware of the fact I refer a great amount of business to off-shore enterprises. He went on to inform me of Scores bonus program (20%) initial sign-on bonus so I decided to give Score's a shot.


About 4 days after I had made my initial deposit of $1,000.00 I had worked my account balance up to $2,500.00. At that time a close friend of my business partner was at our offices and he was watching me play Blackjack on the computer at Score's website. The name of this individual is "J", which for the purposes of this writing I will hereinafter refer to as "J."


"J" asked if he too could sign-up for an account with Scores. I told him that I'd be happy to assit him in that regard given the fact that "J" is of Eastern Indian origin and his knowledge of the English language is somewhat limited.


Accordinly, "J" opened a Casino Account which he funded with a $1,000.00 charge to his Credit Card through Western Union and on to the aforementioned intermediary Graphix Softech.


After another 3 to 4 days of playing Blackjack I had increased my account balance to a little over $7,000.00 and "J" had increased his account balance to little over $3,000.00 plus (with "J" only playing when he was at our Real Estate offices). At that point I was very pleased with the fruits of my endeavors incident to Score and I had no plans of making any withdrawals, as I wanted to utilize the fund that I had created to play more Blackjack and possibly even makes some wagers incident to the NBA playoffs.


However, my friend "J" did not want to incur a finance charge on his credit card incident to his initial Score's deposit. "J" asked me if he could request a withdrawal equal to his initial Scores deposit plus any fees related thereto. I called the Customer Service Department at SCORE'S and spoke to an individual by the name of Danzel and informed him of what "J" had hoped to accomplish with regards the aforementioned withdrawal request. Danzel asked me for my Account Name and I provided that information to him. Danzel then informed me that both of our accounts had been suspended for suspected cheating and that no withdrawals would be forth coming until an investigation incident to our play had been completed.


Note: at this time there was no less than (5) persons in the office listening to the exchange between myself and Danzel.


I then asked Danzel if he was prepared to offer any "factual basis" for his suspicions. Danzel went on to inform me that he and several employees of Score's had been watching every hand of play that "J" and I had played over the course of the prior 3-4 day period and that there was "no way" that we could have won the aggregate amount of $8,000.00 without cheating given the strategy that "J" and I had employed, as he and "several" other employees of Score's had changed the manner in which the cards were shuffled as well as "other means" that he would not divulge that were used in an effort to defeat our play. Danzel also questioned how it was possible for "J" and I to be playing at the same time and utilizing the same I P address? I then informed Danzel that we had a total of (14) computers in our Real Estate offices and that all of those computers were hooked up to a high speed DSL wireless router and that there was nothing illegal or untoward about that.


Additionally, I informed Danzel that I was not about to take this matter lying down and that I fully intended to persue any and all avenues available to me. Danzel then went on to say "look you son of a bitch, you have no idea who you are fucking with. If you want your money you can come to Costa Rica to get it, in which case you won't even make it off the plane." Danzel then ended our conversation by slamming the phone down.


Approximately, 10 to 15 minutes later I received a phone call from an individual by the name of Greg Rollins the General Manager of Score Sportsbook. Mr. Rollins stated "I understand you're having a problem with one of my books." I then asked Mr. Rollins if he had any conversation with his subordinate Danzel in this regard and he indicated that he had spoken to Danzel only moments before contacting me.


Mr. Rollins went on to say "I don't know what kind of game your trying to play but it's not going to work with us here at SCORE." He went on to offer the return of our original $1,000.00 deposits and I informed him that I fully intended to be paid the entire amounts owed to "J" an I.


Mr. Rollins then went on to say "You have no idea who you are fucking with" and then ended our conversation by hanging up the phone.


After the aforementioned conversation was concluded I immediately began posting messages incident to this Score's fiasco with every Forum I could find. My efforts must have been successful in finding their mark as I received yet another phone call from Mr. Rollins two weeks ago this Saturday morning. Mr. Rollins asked "Who the hell do you think you are posting all these messages on all these forums, you and your family are dead you son of a bitch." Immediately after Mr. Rollins slammed the phone down I contacted the Visalia Police Department and an officer was dispatched to take a report incident to the issuance of a terrorist threat. Additionally, I have contacted the F. B. I. in Los Angeles, California and that office has transferred this matter to the F. B. I. field office in Sacramento, California. Additionally, a referral has been forwarded to the offices of the Costa Rican National Police in San Jose, Costa Rica.


2 weeks ago this Sunday I received an email from the customer service department at Score advising me that the Western Union withdrawal requests incident to our winnings that "J" and I had made had been delayed inasmuch as Scores was not in receipt of copies of the front and backsides of our credit cards as well as a copy of our drivers licenses.


After running this email past the various law enforcement agencies, I was advised that it would not be a good idea to provide these individuals with any form of picture I.D., given the fact that these individuals had already communicated numerous threats. On the basis of that information I replied to the aforementioned SCORE EMAIL by declining their (SCORES) request that I provide them with any form of a picture identification.
What to do I hope that you will be able to utilize this information in advising other people to stay away from this group of thieves. I will continue in every way possible to get our money back. But I certainly would'nt want anyone else to stumble on to these bums.


In closing, I regret that I only came across your site yesterday the 14th of May. You have done a phenomial job in presenting your site and I look forward to returning soon and often. Lastly I did not find a place for being able to register for your Forum areas. If you could provide that information I would appreciate it.

 

[jamesdean]

So have criminal charges actually been brought up on Virtual?

 

[cipher]

The last contact that I had was with the investigating Lieutenant and he was in the process of reviewing files on the goon that the Nevada Gaming Control Board had sent to him. Have a good one.

Cipher