- Joined
- Apr 28, 2014
- Location
- Moorabbin
* Aussies who where ported from other casinos to (HOUSE OF JACK)" * are most at risk.
As we Aussies are feeling the pinch with the new legislation restricting our game play, I will now inform my fellow aussie's of another kick coming our way. Its called the " take advantage of a ever dwindling soon to be irrelevant group" That being Aussies and the still sitting on the side lines casinos more than willing to facilitate our punting appetite.
Well I have been , without a doubt, and right under my nose, and even after all the years ive been playing , and the belief, that when it came to online casinos , I was street wise.
Well I'm not gonna compile everything today. My first call today is to my solicitor to set something in motion.
But until then, il continue to shake my head wonder how I let "House Of jack" casino , and how easy it is for even a player of my years , to have a casino, that has stalled my verification 3 days whilst claiming that the documentation I have provided was insufficient or most days, they state nothing ever arrived.
It was then, that the $16,000 in winnings that was accumulated over many hours and at bet rates between $5 and considerable time around $100 per push, and was made up of dozens of individual wins of $3000. $6000, $2000, $7000 which I had withdrew in two lots $8500 and $8000 aprox.. And was left in pending awaiting confirmation of verification documents.
Now there are times, and especially on new games that a win on a game for substantial amounts you just miss or think, shit, clicked to fast, and missed the win arrangement. Cool, won 3 grand, cool won 6 grand, dam missed it.
Anyway, I was playing with $500 id swiped from my withdrawal awaiting confirm. And id again accumulated 2 or 3 grand and then , shit all of a sudden, won 7 grand and thought id missed it. then few mins later another 7500, thought, today is basically similar to previous days of win lose combinations and thought "u beauty"
So decide, I got the 14000 in pending ill play with this win or lose I'm up. Now, without informing me, giving notice, no emails, no chat pop up, not a peep for 3 days, it is now been determined that someone at HOUSE OF JACK decided to reject my wins and individually over several mins return them to my balance.
Now, you make of it what you wish. But , who in their right mind would add substantial amounts to a ACTIVE Player who is punting $100 per push with averaging wins of $5000 and not alert the player. No , "Warning" your pending withdrawl has been rejected . Now,
Lets go ahead 3 days, and in those 3 days , id spoken either by phone , email and chat to actively finalize the verification delay which is now apparent purposely or castrated and deliberately held back with dozens of references that either they never received the 24 individual Verification document Upload emails from my domain, my gmail and my yahoo and in split combinations so to avoid any email failure or size restrictions. That aside I uploaded, the 26 Identification documents to the chat screen which has upload file ability. I also uploaded them to the casino account upload page dedicated to verification of players.
Now I had spoken to 7 different staff at HOJ over 3 days, and had accounts ring me stating they had just about all they needed, but a utility bill was required. I have 5 emails from some staff stating they received docs, then next day they denied any docs existed or create excuses and made requests for docs that was unheard of.
So in summary, today, I sent, Passport, drivers licence, Taxation certificate, Supreme court judgment signed by 2 judges , a stat dec, a 4 utility bills, 3 bank statements, A sheriffs signed witness statement co/ signed by a magistrate, medicare card, credit cards, Asic company statements, credit report which states all property addresses id lived at past 20 years. An electrol role receipt.
And still, it wasn't sufficient , ...........
Anyway, today it came to a head.
NIOMI was eventually put on chat line as she claimed was managerial. She requested , that I send each and every document one by one and too a email she would send me now. After 5 emails she stated none where received. So she didn't know id already sent them with gmail, yahoo and mail.com just to make sure.
I informed he of such and stated none had arrived. I then directed her to Staff Member KELLY, who just 4 hours earlier had acknowledged the upload of all docs to chat feature and she manually added them to my account.
I then asked Niomi to deduct $500 from my withdrawals so I may play and informed her that I was no longer able to cancel withdrawls as they where awaiting verification.
Long story short, I was informed I had no withdrawls and they where returned to my account without notice and tried to claim I was trying to steal from casino. (All on transcript) I must add.
Now, how is it, that not one staff, support, supervisor, manager in a total of 26 rather boring lengthy and detailed conversations , not one person, mentioned the funds didn't exist any longer. In fact all but Niomi stated they could see my withdrawls in pending.
Ive spoken to my solicitor, I have had some similar situations in the past but saw the tell signs. Against my solicitors wishes , ive commissioned him to make enquiries and commence appropriate action on my behalf. recently I came into a few decent windfalls (Not gaming related) And I'm gonna take it for a little ride and take it as far as it becomes apparent , that its either not its no longer viable to pursue or until I receive winnings.
If House of Jack decide its in their interest to honour payout, I declare that ill give all the proceeds to casinomeister for the purpose of giving it all to charity.
Not sure anyone has bothered to do a company and director search for HOUSE OF JACK, but information as to the structure and principal holders is very thin. Fortunately due to Aussie bi-lateral information sharing with most nations because of terrorism , I'm told its only a court request for discovery will open those doors.
Anyway, I don't intend spruiking every detail if things progress, not in my interest, but I will let everyone know the outcome. But its official, even those of us that think we are somewhat confident in the casino we are members of, just remember, there are operators taking deliberate short term risks to obtain gain from individuals who have little or no option but to walk away when its deemed your deposit % %% isn't high enough to warrant a withdrawl.
Most cases like this no one wins. But licencing and lending and registration along with bad publicity alone with financial loss will give me satisfaction.
Find our review for House of Jack at this link.
As we Aussies are feeling the pinch with the new legislation restricting our game play, I will now inform my fellow aussie's of another kick coming our way. Its called the " take advantage of a ever dwindling soon to be irrelevant group" That being Aussies and the still sitting on the side lines casinos more than willing to facilitate our punting appetite.
Well I have been , without a doubt, and right under my nose, and even after all the years ive been playing , and the belief, that when it came to online casinos , I was street wise.
Well I'm not gonna compile everything today. My first call today is to my solicitor to set something in motion.
But until then, il continue to shake my head wonder how I let "House Of jack" casino , and how easy it is for even a player of my years , to have a casino, that has stalled my verification 3 days whilst claiming that the documentation I have provided was insufficient or most days, they state nothing ever arrived.
It was then, that the $16,000 in winnings that was accumulated over many hours and at bet rates between $5 and considerable time around $100 per push, and was made up of dozens of individual wins of $3000. $6000, $2000, $7000 which I had withdrew in two lots $8500 and $8000 aprox.. And was left in pending awaiting confirmation of verification documents.
Now there are times, and especially on new games that a win on a game for substantial amounts you just miss or think, shit, clicked to fast, and missed the win arrangement. Cool, won 3 grand, cool won 6 grand, dam missed it.
Anyway, I was playing with $500 id swiped from my withdrawal awaiting confirm. And id again accumulated 2 or 3 grand and then , shit all of a sudden, won 7 grand and thought id missed it. then few mins later another 7500, thought, today is basically similar to previous days of win lose combinations and thought "u beauty"
So decide, I got the 14000 in pending ill play with this win or lose I'm up. Now, without informing me, giving notice, no emails, no chat pop up, not a peep for 3 days, it is now been determined that someone at HOUSE OF JACK decided to reject my wins and individually over several mins return them to my balance.
Now, you make of it what you wish. But , who in their right mind would add substantial amounts to a ACTIVE Player who is punting $100 per push with averaging wins of $5000 and not alert the player. No , "Warning" your pending withdrawl has been rejected . Now,
Lets go ahead 3 days, and in those 3 days , id spoken either by phone , email and chat to actively finalize the verification delay which is now apparent purposely or castrated and deliberately held back with dozens of references that either they never received the 24 individual Verification document Upload emails from my domain, my gmail and my yahoo and in split combinations so to avoid any email failure or size restrictions. That aside I uploaded, the 26 Identification documents to the chat screen which has upload file ability. I also uploaded them to the casino account upload page dedicated to verification of players.
Now I had spoken to 7 different staff at HOJ over 3 days, and had accounts ring me stating they had just about all they needed, but a utility bill was required. I have 5 emails from some staff stating they received docs, then next day they denied any docs existed or create excuses and made requests for docs that was unheard of.
So in summary, today, I sent, Passport, drivers licence, Taxation certificate, Supreme court judgment signed by 2 judges , a stat dec, a 4 utility bills, 3 bank statements, A sheriffs signed witness statement co/ signed by a magistrate, medicare card, credit cards, Asic company statements, credit report which states all property addresses id lived at past 20 years. An electrol role receipt.
And still, it wasn't sufficient , ...........
Anyway, today it came to a head.
NIOMI was eventually put on chat line as she claimed was managerial. She requested , that I send each and every document one by one and too a email she would send me now. After 5 emails she stated none where received. So she didn't know id already sent them with gmail, yahoo and mail.com just to make sure.
I informed he of such and stated none had arrived. I then directed her to Staff Member KELLY, who just 4 hours earlier had acknowledged the upload of all docs to chat feature and she manually added them to my account.
I then asked Niomi to deduct $500 from my withdrawals so I may play and informed her that I was no longer able to cancel withdrawls as they where awaiting verification.
Long story short, I was informed I had no withdrawls and they where returned to my account without notice and tried to claim I was trying to steal from casino. (All on transcript) I must add.
Now, how is it, that not one staff, support, supervisor, manager in a total of 26 rather boring lengthy and detailed conversations , not one person, mentioned the funds didn't exist any longer. In fact all but Niomi stated they could see my withdrawls in pending.
Ive spoken to my solicitor, I have had some similar situations in the past but saw the tell signs. Against my solicitors wishes , ive commissioned him to make enquiries and commence appropriate action on my behalf. recently I came into a few decent windfalls (Not gaming related) And I'm gonna take it for a little ride and take it as far as it becomes apparent , that its either not its no longer viable to pursue or until I receive winnings.
If House of Jack decide its in their interest to honour payout, I declare that ill give all the proceeds to casinomeister for the purpose of giving it all to charity.
Not sure anyone has bothered to do a company and director search for HOUSE OF JACK, but information as to the structure and principal holders is very thin. Fortunately due to Aussie bi-lateral information sharing with most nations because of terrorism , I'm told its only a court request for discovery will open those doors.
Anyway, I don't intend spruiking every detail if things progress, not in my interest, but I will let everyone know the outcome. But its official, even those of us that think we are somewhat confident in the casino we are members of, just remember, there are operators taking deliberate short term risks to obtain gain from individuals who have little or no option but to walk away when its deemed your deposit % %% isn't high enough to warrant a withdrawl.
Most cases like this no one wins. But licencing and lending and registration along with bad publicity alone with financial loss will give me satisfaction.
Find our review for House of Jack at this link.
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