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Virtual Casino non Payment

Discussion in 'Online Casino and Poker Complaints - old section' started by kimboy, Aug 11, 2003.

  1. kimboy

    kimboy Dormant account

    I have been waiting for a withdrawl requested on the 15th August and I am STILL waiting for payment. Sone considerable amount $5,000. they say that the delay is due to due dilligance check and surley this does not take them almost FOUR WEEKS. In the meantime noone seems to responde to my email request. Can anyone suggets any actions, or any refulatory baord I can write to or make contact with ?.
     
  2. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    You still waiting on $5,000 from them clowns? LMAO...Your eyes may shine and your teeth may grit. But $5,000 kimboy, you won't ever get!!!
     
  3. cipher

    cipher Banned member - being a jerk

    Kimboy, What amount of this $5,000.00 was post-up funds and what part was winnings? Additionally, who have you contacted there at Virtual?

    Lastly, was this money for Casino console games, sports wagering or a combination thereof?

    Kimboy, there is always a chance for recovery. It took me a little less than a year but I was able to recover in excess of $10,000.00 that was owed to me by Virtual.

    I would heartily suggest that you go to the Pitch a Bitch section here in the Forum and be as informative as you can be when filling it out.

    Have a good one.

    CIPHER
     
  4. kimboy

    kimboy Dormant account

    I deposited $500 and received a 175% Bonus. I followed the rules by betting 10 x bonus and deposite total. When I tried to cash out they informed me that I had not met the wagering requirment and I had to bet 15x total amount. SO I proceed to continue betting until I was well over the 15x threshold and requested the withdrawl of $6,500 as I am only allowed to cash out 10x deposit this is $5000 which leaves $1,500 to cover any non cashable bonus.

    Kimboy
     
  5. kimboy

    kimboy Dormant account

    I have sent over 6 emails to support and accounts department, spoke to numouros people on the support desk, and bever seem to be able to get hold of the accounts manager. I have communicated my problem to Scott, Jaycee, Danny and Jean at Virtual Casino.

    Kimboy
     
  6. cipher

    cipher Banned member - being a jerk

    Kimboy, give me a day or so to dig up those files from my previous run-in with Virtual Casino as none of the names that you are mentioning in your prior post are at all familiar.

    As a point of clarification, we are talking about the Virtual Casino that is affiliated with Real Time Gaming, right?

    CIPHER
     
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Kimboy,

    Do you mean 15 July? You mentioned 15 August.
     
  8. kimboy

    kimboy Dormant account

    Yes, sorry 15th July. Cipher, I can only assume it's the same Virtual Casino.

    Kimboy
     
  9. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Kimboy, sorry to hear about this but it is not uncommon for this to happen with this group. I would say that you will eventually get your money with some pressure from the meister, but it might take quite some time.
    Virtual often pays, but average pay time is about 5 months :eek:
     
  10. player486

    player486 Dormant account

    go to this link!!!!! this guy is from virtual and hes here to pay all customers who have been wronged by virtual,,,, they are wanting to clean there name up. here is a copy of the post -----

    Virtual casino bigshot states he is ready to pay up on any and all bad gambling debts to past customers of any virtual gambling type sites. go to this link-- http://You must register/login in order to see the link.
     
  11. jetset

    jetset Ueber Meister CAG

    This email from Joe Black seems to have been sent out to many portals:

    Re: IF ANYONE IS OWED MONEY OR HAS A COMPLAINT WITH
    --------------------------------------------------------------------------------
    would like to take this opportunity to introduce myself: My name is Joe Black, formerly Program Director at Wager Wages. I recently joined The Virtual Casino Group to help introduce an all-new Affiliate Program and enhance our marketing strategies.



    It is also my goal to address and resolve all of the outstanding complaint issues you may have. The company is committed to bolstering the online reputation of The Virtual Casino Group.



    I would greatly value the opportunity to speak with you, and to review all outstanding issues that you may have concerning player complaints, affiliate complaints, and any other issues that have remained unresolved.



    I would like to work with you to clear up all of these issues. I would also appreciate having the opportunity to explain to you changes we are making to improve our operations.



    We are currently putting the best people possible in place, to better serve you.



    We are also in the process of developing completely new programs, addressing the following areas: marketing strategies, a new and improved Affiliate Program, and an enhanced customer support group.



    Please give me the opportunity to address all the issues you may have.



    We are committed to demonstrating to the gaming community that The Virtual Casino Group is serious about our name.





    Sincerely,



    Joseph Black

    There's conjecture in several venues on why this notorious group is seeking to clean up its act (if that is what it is doing) through the new broom of Joe Black. I guess as always the proof of their intentions will be genuine players with honest complaints getting paid...soon!
     
  12. kimboy

    kimboy Dormant account

    Sorry, my mistake, yes I meant 15th July. It is now been One month to the day and still no action.

    Kimboy
     
  13. kimboy

    kimboy Dormant account

    Do any of you guys know the addres for Virtual Casion in Costa Rica ? I might see if I can scare them with legal stuff.

    Kimboy
     
  14. cipher

    cipher Banned member - being a jerk

    Kimboy, just a word of caution. Don't play games with these people. If you have a complaint with these people and you want to proceed with it legally hire an attorney and have it done right.

    Do not attempt to bluff these people. Less than a year ago one of Virtuals goons showed up at my office out of Las Vegas with a not so pleasant message. Fortunately for me before this clown could get out of town he was swarmed by no less than (5) police cruisers as he was driving the wrong way on a one way.

    If you are going to go after them legally and need a referral of an attorney that can get the job done (as he did for me) let me know by email. Have a good one.

    Cipher
     
  15. linda7

    linda7 Quit Gambling

    Cipher:

    I have always found you to be honest and very intelligent. In your above post, you state they came to your office with a threatening message...are they out of their minds? I am glad you are safe and that the moron who threatened you was caught. I am so pissed that this happened to you...and I hope your attorney has all of their butts tossed in jail!!!!

    (((hugs)))) Linda
     
  16. jinnia

    jinnia Dormant account

    Hi y'all .. been trying to get address for Virtual Group .. email correspondences below:: My first email to Virtual Group asking for information:

    ----- Original Message -----
    From: xxxx
    To: This email is not visible to you.
    Sent: Sunday, August 17, 2003 6:02 AM
    Subject: Address Please!!


    Dear Sirs,

    I've ben trying to find the address in Costa Rica for Virtual Casino.

    Could you please sned me this requested information?

    Thank You
    (name was here)
    This email is not visible to you.


    **support**:

    ----- Original Message -----
    From: Danny
    To: xxxx
    Sent: Sunday, August 17, 2003 1:26 PM
    Subject: Re: Address Please!!

    anyone respond?



    **jinn**:

    ----- Original Message -----
    From: xxxx
    To: Danny
    Sent: Sunday, August 17, 2003 3:46 PM
    Subject: Re: Address Please!!


    No, no one replied!!

    would you please send me an address for virtual casino&gt;,s&lt;,. The 'main' company.

    thank you
    This email is not visible to you.

    (a lot of bonus advertisment, but took that out to keep this as short as possible)


    **support: two different support people**

    ----- Original Message -----
    From: Danny
    To: xxxx
    Sent: Sunday, August 17, 2003 5:58 PM
    Subject: Re: Address Please!!


    Hello
    What is the nature of your business that you are requesting the address?


    **jinn**:

    ----- Original Message -----
    From: xxxx
    To: Danny
    Sent: Sunday, August 17, 2003 6:24 PM
    Subject: Re: Address Please!!


    Hi,

    Just wanting their address in Costa Rica. Is this a secret? Not suppose to give it out?

    I don't understand the questioning...??

    But that's ok, if you don't want to give it, I'll call informational services and see if I can retrieve it that way.

    Thank You!
    This email is not visible to you.



    **support (second one)**:

    ----- Original Message -----
    From: HAL
    To: xxxx
    Sent: Sunday, August 17, 2003 3:58 PM
    Subject: Re: Address Please!!


    What is your user name please?

    Thanks,.

    Sam the #1 bonus man!



    **jinn**:

    ----- Original Message -----
    From: xxxx
    To: HAL
    Sent: Sunday, August 17, 2003 3:01 PM
    Subject: Re: Address Please!!


    I have no idea.

    Can give you my information.

    But don't know why you would need my user name just to give me the address of Virtual Casino..?


    xxxxName, address and birthdate
    was listed herexxx
    This email is not visible to you.
    or
    This email is not visible to you.


    **support**:

    ----- Original Message -----
    From: HAL
    To: xxxx
    Sent: Sunday, August 17, 2003 4:16 PM
    Subject: Re: Address Please!!


    Do you have a phone number?
    Also what do you need the address for?

    Thanks,

    Sam the #1 bonus man!


    **jinn**:

    ----- Original Message -----
    From: xxxx
    To: HAL
    Sent: Sunday, August 17, 2003 3:24 PM
    Subject: Re: Address Please!!


    When opening account with you, it was xxx-xxx-xxxx. It's now been changed.

    Just wanting their address in Costa Rica. Is this a secret? Not suppose to give it out?

    I don't understand the questioning...??

    Thanks
    This email is not visible to you.
    This email is not visible to you.



    **support**:

    ----- Original Message -----
    From: Danny
    To: xxxx
    Sent: Sunday, August 17, 2003 6:26 PM
    Subject: Re: Address Please!!


    Hello
    Is there some sort of problem? Your very defensive. I simply asked a question so as I may assist you.
    This is customer support your reaching. It's my job to ask questions so as I may better assist players.



    **jinn**

    ----- Original Message -----
    From: xxxx
    To: Danny
    Sent: Sunday, August 17, 2003 6:53 PM
    Subject: Re: Address Please!!


    Hi,

    No, not being defensive at all. Have no reason to be.

    It seems to me someone else is being defensive here, for all I'm asking for his the main address to Virtual Casino, but it seems to be a guarded secret.

    I am sorry to have bothered you with something so simple!

    Thank You
    This email is not visible to you.


    **support**:

    ----- Original Message -----
    From: Danny
    To: xxxx
    Sent: Sunday, August 17, 2003 7:03 PM
    Subject: Re: Address Please!!


    Hello
    Once again, this is casino support. Your emails are of no bother. That's what I'm here for.Your emails.
    But to better serve you I ask questions. I am not defensive. I am the casino support. Obviously you do not wish to tell me why you want the address and I dont understand that. So to better serve you I will ask again. What is the nature of your business. I can help you further.


    **jinn**:

    ----- Original Message -----
    From: xxxx
    To: Danny
    Sent: Sunday, August 17, 2003 7:41 PM
    Subject: Re: Address Please!!


    Hi,

    Thank you. But I'll find the information myself.

    Have a nice day!
    This email is not visible to you.



    ((Now, Don't Miss This Next One)) lol

    **support**:

    ----- Original Message -----
    From: HAL
    To: xxxx
    Sent: Sunday, August 17, 2003 9:37 PM
    Subject: Re: Address Please!!


    The bigger of the two big buildings located approximatley 1000 meters pass the old airport.
    Once you get to San Jose, turn left at yellow building with the green roof, right at the coca-cola sign,
    go 3 blocks and turn left 40 meters pass the broken down red Hyundai (not the blue, grey or purple Hyundai),
    right at the brown building with the green roof with the American flag, if it's raining turn right
    about 3 blocks (as the road will surely be flooded) go straight 2 blocks and head left 3 blocks and
    if it's not raining just head straight for 500 meters.

    Carlos will let you in at the gate for $3,000 colones. ( $7.50 US )

    Watch out for Zaguate, the neighborhood Rottweiler, he hates black shoes!

    Thanks,

    Sam the #1 bonus man!


    **jinn**:

    ----- Original Message -----
    From: xxxx
    To: HAL
    Sent: Sunday, August 17, 2003 10:12 PM
    Subject: Re: Address Please!!


    Thank you so much about the black shoe warning, I'll be sure to wear my white sneakers.
    And, thank you for at least the directions, though it's not the address I originally asked for, the information will be of great help, and is greatly appreciated!!

    This email is not visible to you.
     
  17. jinnia

    jinnia Dormant account

    cipher,

    what did you do to these guys? and was it a verbal or physical warning?
     
  18. jinnia

    jinnia Dormant account

    last email just received::

    **support**:
    ----- Original Message -----
    From: HAL
    To: xxxx
    Sent: Sunday, August 17, 2003 10:33 PM
    Subject: Re: Address Please!!


    That is the address, there are no street numbers here.

    Sam the #1 bonus man!
     
  19. mrracetrack

    mrracetrack Dormant account

    Sounds to me like directions to a "Junkyard".. :D

    And with Virtual,that would be most appropriate... :eek:
     
  20. jinnia

    jinnia Dormant account

    is there actually no physical addresses in Costa Rica, or parts of?

    how the heck do they receive postal mail then?
     

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