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VipLounge not paying

Discussion in 'Casino Complaints - Bonus Issues' started by kixmusic, Sep 25, 2006.

    Sep 25, 2006
  1. kixmusic

    kixmusic Dormant account

    Occupation:
    engineer
    Location:
    turkey
    I cashed out 487$ at Viploungecasino two weeks ago. I was paid only 100$. The rest is not going to be paid by the casino because, they say, the players from my country are not allowed to play there. But... First,
    i was allowed to register (and the name of my country was there in the drop menu when i made a registration). Second, they let me to depost, redeem the bonus coupon and to claim the bonus. Thirdly, two friends of mine
    who played at this casino before me and who live at the same city i live- they lost their deposits at that casino and that was ok for the casino: none of them received their deposit back. Only i did, because i won there some money. I wrote to the casino and ,please, read they answer and comment it.

    First email from the casino:

    Dear I. S. O.,

    Thank you for contacting the VIP Lounge Casino.

    We do apologize for the inconvinience but, Turkey has been added to the list of not allowed countries in the VIP Lounge Casino site. The reason why you just recieved $100 is because we have refunded your initial $100 depoist. We are sending your money back. Mistakenly the system did not recognize your deposit coming from a banned country.

    Please feel free to contact us if you have any additional questions.
    Your VIP Lounge Casino Host,

    Rachel
    VIP Lounge Host
    Toll Free: 877-767-6929
    You must register/login in order to see the link.




    I didn't agree with them and sent another email asking them why my 2 friends were not refunded their lost deposits and only i was. And here is the second reply which is disgusting in my opinion:



    "Dear Customer,

    Thank you for contacting the VIP Lounge Casino.

    We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.

    We did that with you. We are not going to pay any winnings to someone in a restricted country.

    Please feel free to contact us if you have any additional questions.

    Your VIP Lounge Casino Host,

    Silvia
    VIP Lounge Host
    Toll Free: 877-767-6929
    You must register/login in order to see the link.



    It looks like i got into the trap with this casino. Because it took me half an hour to find a rule saying players from my country are not allowed there. There is a big list of other countries there and people from those
    country may fall into the same trap as i did. They will play there and if they lose- they lose. If they win- they,actually, don't win.
    That is a fascizm . Viplounge casino want make the fools from my country and my people?
     
    Last edited: Sep 25, 2006
    2 people like this.
  2. Sep 25, 2006
  3. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I don't see what it has to do with 'fascizm', but it is clearly an underhanded trick they have devised to steal money from players and they should be rogued.
     
  4. Sep 25, 2006
  5. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    As far as the CSR's retort "If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this."

    Do you have the email with the full headers (EG can you post the email intact)?.

    I'm not doubting what your saying or posted here, but, for correctness of facts it's, especially in this matter, I think you need to post full email response showing the email addresses and so forth.

    IMO VIP should be rogued if they have not refunded these 2 other players.

    Edit: What is with RTG casinos, on an average they seem to attract a dodgy lot, like fly paper to flies.
     
    Last edited: Sep 25, 2006
  6. Sep 25, 2006
  7. kixmusic

    kixmusic Dormant account

    Occupation:
    engineer
    Location:
    turkey
    The full email:

    VipLounge-Support to VIP, me
    Hide options Sep 24 (20 hours ago)

    From: VipLounge-Support <support@viploungecasino.com>

    To: IS O <kixmusic@gmail.com>
    Date: Sep 24, 2006 9:54 PM
    Subject: RE: Re: Neteller withdrawal pending (LTK6907452722X)

    Reference number: LTK6907452722X Please use this ticket number in any correspondence with us.

    Subject: Re: Neteller withdrawal pending

    Dear Customer,

    Thank you for contacting the VIP Lounge Casino.

    We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.

    We did that with you. We are not going to pay any winnings to someone in a restricted country.

    Please feel free to contact us if you have any additional questions.

    Your VIP Lounge Casino Host,

    Silvia
    VIP Lounge Host
    Toll Free: 877-767-6929
    You must register/login in order to see the link.
     
    Last edited: Sep 25, 2006
  8. Sep 25, 2006
  9. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I actually meant like this:

    ----- Original Message -----
    From: This email is not visible to you.
    To: This email is not visible to you.
    Sent: Friday, September 22, 2006 10:51 PM
    Subject: whatever it is

    Dear Xxxxxx

    email message
     
  10. Sep 25, 2006
  11. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    I can't say if they are trustworthy or not, but they seemed to pay my winnings no problem
     
  12. Sep 25, 2006
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Right or Not?

    This looks pretty bad for the casino, however, what is up with the CS. First they address the player as "Dear I S O" (Should this be Is O), but secondly just "Dear Customer". They admit that accepting the deposit was a mistake on their part, therefore, winnings SHOULD be paid. They should not be holding players to a higher standard than themselves in regard to the consequences of their mistake. Thirdly, there IS money available to refund the deposits of other players as the WAGERS WERE VOID as the casino never seems to have intended to pay any winnings.

    If they have a rep here, they should check their support records for the above ticket reference and see what is going on. If they are rogue, they are incompetent rogues, a good rogue would never have sent that damning reply to "dear customer" about different treatment of losing and winning wagers.

    Turkey is only one of a number of countries insulted by the attitude of casinos, and if or when the USA market dries up they will come to regret this!
    (I notice many casinos are not waiting for the laws, but are banning US players already).
     
  14. Sep 25, 2006
  15. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Way to many spelling errors in that email in my opinon. I received 2 host letters and the spelling, grammer , perfect. The letters were addressed to my full name, not Dear customer. Something is not right.
    Im sorry to say I dont think you don't have a leg to stand on because the t&cs stated Turkey was banned.
    If your friends want to post complaints they should do it themselves, Im not a big fan of second hand information, especially if it influences others in their decisions and there is no concrete evidence to support their claim. Thats not fair to the casino or us. :)
     
  16. Sep 25, 2006
  17. HateMG

    HateMG Dormant account

    Location:
    Brooklyn, NY
    Spelling


    Just a little of bit off topic but this is classic - 3 spelling errors in the quote above:

    shure vs sure
    loose vs lose
    As simply as vs as simple as
     
  18. Sep 25, 2006
  19. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Hatemg, its not off topic! It was one of my points I was typing while you were typing! lol
    Also, because I am a us player, the first thing I did was check to see if I could play. Because Turkey is so widely banned (and us soon) it seems strange that this poster didnt check first before playing. Being a newbie Im sure was the reason for that mistake.
    This 2nd email he posted just dosnt fit the image they are trying to convey. Just my personal opinion.:)
     
  20. Sep 25, 2006
  21. livvyspappy

    livvyspappy Dormant account

    Occupation:
    machine operator
    Location:
    massachusetts(usa)
    VIP BAD,BAD,BAD!!!

    :lolup: I ALSO HAD A BAD EXPERIENCE WITH THIS CASINO! first when i tried to redeem the $50 no deposit bonus,i was told by c.s. that some person that i never heard of registered from my computer! when i finally got that straightened out,i played tne w.r. then tried to make a withdraw,they sent me an e-mail saying that because i tried to cash out without making a deposit,they considered me a bonus abuser!:confused: they locked my account and boy am i glad!!!i wouldn't trust these guys as far as i can throw them!just a heads up out there! :cool:
     
  22. Sep 25, 2006
  23. kixmusic

    kixmusic Dormant account

    Occupation:
    engineer
    Location:
    turkey

    From my experience with the online casinos it goes like that: if the casino doesnt want the players from ,for example, Turkey then they don't let you to register. I tried to register at Fortuneroom casino- no way. They don't accept players from Turkey and they don't let us to register. So, no problem. The same is with RTG casinos like Cirrus or Shark, i was blocked at the moment of registration. But here at Vip Lounge casino i was allowed to register,deposit,claim bonus, play. I was not allowed to win. And what if i lose? No problems, dear customer.
     
    Last edited: Sep 25, 2006
  24. Sep 25, 2006
  25. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I agree. I couldn't judge a casino based on your complaint. You got your money back, but claim some other players did not. If they don't feel it is worth posting, then it is not worth considering.
     
  26. Sep 25, 2006
  27. Richtree7

    Richtree7 Senior Member

    Occupation:
    Retired but still working
    Location:
    Massachusetts
    Kix, I agree with you...

    If the casino is not going to pay if you win...they should not accept the deposit.
     
  28. Sep 25, 2006
  29. kixmusic

    kixmusic Dormant account

    Occupation:
    engineer
    Location:
    turkey
    wrong post
     
    Last edited: Sep 25, 2006
  30. Sep 25, 2006
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    You will have to learn from experience then. Just because some casinos blocked you at the point of registration does not necessarily mean the others could/would do the same. What you should do now is to convince your friends to post their experiences ie they are also from Turkey, lost their deposits but were not refunded. The casino cannot have it both ways. Furthermore, if they need a deposit before players can cashout from a no-deposit chip either they write them down in their Ts and Cs or pay up. You cant call them a bonus abuser if you gave them the free chip unconditionally.
     
  32. Sep 25, 2006
  33. kixmusic

    kixmusic Dormant account

    Occupation:
    engineer
    Location:
    turkey
    Specially for you, frufrugirl, a screenshot of Vip Lounge email to me.
     
    1 person likes this.
  34. Sep 26, 2006
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nice. That is certainly their stance. However, we still need real players to tell us they have been screwed by these so-called rules. Cant you ask them to post. Its their money so they should be concerned. Maybe if you are successful and wins the argument one way or the other you could split your friend's returned deposit or better still, he could share your winnings if you are lucky enough to get them.
     
  36. Sep 26, 2006
  37. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I would go straight to Montana with this one - refunding winners but not losers from a "blocked" country is definitely not acceptable.

    Looks like another RTG headed straight down the tubes.
     
  38. Sep 26, 2006
  39. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Thank you for the screen shot. It certainly looks legit. And sounds crazy. Someone needs to get spanked. I would send that one off to the manager and complain that it dosnt match the image they are trying to convey regardless of what you may have said to them in your email! I agree Montana might want to see that email too!
    It still dosnt change the fact that you didnt check the t&c's, played and got caught. You mentioned the other Casinos that "blocked you", why didnt you check the t&c's of this casino before you deposited at VipL? You were lucky that you got your money back. I certainly had no problem finding the restricted page, heck, its the best marked country restriction page ive come across - go to website, go to bottom page, click rules and there it is, a huge section at the bottom.
    As for your friends, I agree with chuchu - they need to tell their story if they feel they have been wronged, or CasinoM can look into it and find out why they didnt get their money back.
    As for the Livvyspappy-I can't say what happened to you because I didnt get that offer. Chuchu, you played it didnt you? Was it emailed to you or snailmailed? I wasnt allowed to play the code and could not find any reference to it. If Im correct, email offers may have special terms and conditions. Did this one Chuchu?:)
     

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