Videoslots source of wealth income etc etc etc

[orion]

one more aspect that should be taken in consideration.

some players are running companies. Maybe small operations, maybe big ones.

this means they have suppliers, customers, and employees.

Even if these gentlemen have nothing to hide (I mean their business is 100% legal, they pay the taxes, and their income is ok), I am pretty sure they wouldn't be so happy that information about their income are stocked on some casino servers, somewhere.

Yes I know VS is a 100% trustly casino NOW, but I can't be sure it will be like this forever in future. If and when I'll be asked to provide this information, it would be a no-thanks.

 

[ternur]

Good points on payslips and running companies.

Some casino customers may also be entrepreneurs who are required by law to keep their own customer data privileged (lawyers, accountants, doctors etc.). They can't just upload a bank statement showing payments from these customers to a gaming operation. Of course most may use separate business accounts, but some might have a part time business and bank using their personal accounts too.

In theory, the level of income may be a RG issue, but the source of funds relates mostly to AML. I see a problem using the same SOW request for both purposes.

 

[vinylweatherman]

This would be a matter for the ICO to look into. It seems there might be a conflict between AML legislation and Data Protection Legislation when it comes to providing data to private companies rather than government departments and law enforcement, where there is an exemption in the DPA covering the sharing of data that otherwise cannot be passed on.

 

[slotsoffun]

My turn to be blocked by VS and they won't let me withdraw or process the £220.37p in my account unless I upload copies of payslips etc

I've asked chat, I've emailed support and just emailing my VIP rep.

Has anyone had any success in getting funds without supplying all this sensitive data. What's next, show us your payslip or no lottery ticket.

I get it's UKGC but the bland and robotic response from is pathetic. Especially when I know what they've have happily accepted from me over the past two years - it's 6 figures. That's not a six figure loss BTW but happily accepted deposits at least.

If it's suspected AML then let's go to court already. If it's RG then block deposits bit witbdrawls.

VS reps, give me the cash and close my account forever.

 

[Dan.Videoslots]

Hi Slotsoffun,

I have sent you a PM.

Br,
Daniel.

 

[colinsunderland]

My turn to be blocked by VS and they won't let me withdraw or process the £220.37p in my account unless I upload copies of payslips etc

I've asked chat, I've emailed support and just emailing my VIP rep.

Has anyone had any success in getting funds without supplying all this sensitive data. What's next, show us your payslip or no lottery ticket.

I get it's UKGC but the bland and robotic response from is pathetic. Especially when I know what they've have happily accepted from me over the past two years - it's 6 figures. That's not a six figure loss BTW but happily accepted deposits at least.

If it's suspected AML then let's go to court already. If it's RG then block deposits bit witbdrawls.

VS reps, give me the cash and close my account forever.

What have they gave as the reason, RG or aml?

 

[slotsoffun]

Sorry for the delay in response @colinsunderland for some reason I wasn't alerted about your reply.

To be fair Dan sent a PM within, what felt like 30 seconds. Nothing back yet though....

After asking VS support for a copy or URL to a doc outlining the EU 4th directive and withholding funds, I received a one line reply with a link to AML site. So I guess some authority will contact me soon enough or I'll be arrested for funding terror or the like

What's weird is I can still play with the balance. So I could lose it or I could increase but not have access to it. Weird.

 

[me_and_ed]

My turn to be blocked by VS and they won't let me withdraw or process the £220.37p in my account unless I upload copies of payslips etc

I've asked chat, I've emailed support and just emailing my VIP rep.

Has anyone had any success in getting funds without supplying all this sensitive data. What's next, show us your payslip or no lottery ticket.

I get it's UKGC but the bland and robotic response from is pathetic. Especially when I know what they've have happily accepted from me over the past two years - it's 6 figures. That's not a six figure loss BTW but happily accepted deposits at least.

If it's suspected AML then let's go to court already. If it's RG then block deposits bit witbdrawls.

VS reps, give me the cash and close my account forever.

You have a VIP rep??? I wonder how much I have to deposit to get one......

 

[Dan.Videoslots]

Hi Slotsoffun,

I have sent you a PM.

Me_and_ed I have also sent you a PM.

Br,
Daniel.

 

[dave1888]

You can increase loss limit prior to your 7 day cooling off period if you win from free rounds and that is it.

I.e loss limit of £200 can't do a bet of even 1p but if you get say 25 free spins from the freerolls or Tuesday thing and win a 10er your loss limit is now £10. But placing in battles can be a nightmare and 100 spins could deliver as little as a couple of pounds...

 

[amourgirl]

GRRRRRRRRRRRRR​

Well thats it, calling it a day with VS..... after being with them from the start etc etc they have the ins and outs of a ducks arse about me, in fact they know more about me than me at the moment.

SOW details requested... Sent entire trail of the huge winnings that i had in april that was funding any bankroll with them (most of which was from them) showed winnings in Neteller, my bank etc etc..
Rejected - not good enough
they wanted evidence of how the recent deposits were funded which I did... but tehn they wanted bank statements of last 30 days - ok, well in that case i'll show you all deposits and bacs payments made in to my bank in last 30 days, however thats personal but fine you want it here is my statement of income ( not outgoings as none of their business)
Rejected - not good enough again...
My other casino's have accepted this information so if they can not be precise on exactly what they are after, and what is wrong with what they got, then Stuff it, I'm not going to play guessing games andI really can't be arsed pissing about any longer!

Rejected!!!!Rejected!!!!Rejected!!!!Rejected!!!!Rejected!!!!​

 

[Mouche12]

Surely, Dan would be able to help here amourgirl?

 

[aceking123]

Just don't bother amourgirl. There are many other places to play at)

 

[gtpaul]

Yes very strange, after losing over £20,000 GBP at redbet casino, not once have I been asked to prove my source of income?

The rules are as the casinos see fit, ie, lose lots no problem, win and then we will implement what "we" decide are the rules by "our" interpretation....

GLTC everyone.

 

[Reelsoffun]

Yes very strange, after losing over £20,000 GBP at redbet casino, not once have I been asked to prove my source of income?

The rules are as the casinos see fit, ie, lose lots no problem, win and then we will implement what "we" decide are the rules by "our" interpretation....

GLTC everyone.

Yep had this tonight at casumo telling me one thing then another to justify blocking the account, anyone know how to complain to the UKGC about a casino as im gonna complain about casumo

 

[Dan.Videoslots]

Hi Amourgirl,

My Team have sent you an regarding this, please PM me if you haven't received this.

Best regards,
Daniel.

 

[vinylweatherman]

It looks like the CS teams are not asking for what is actually needed for this SOW, hence players are getting frustrated by sending what they are told to send, only for it to be rejected.
I trust VS sent Amourgirl a "certificate of winnings" back in April as this is what forms one of the accepted proofs for these SOW requests, and would probably have cleared this up.

This is going to get VERY tricky indeed as when a player has a big win, or worse a series of wins, in the past that is still funding today's play, proving it for SOW isn't going to be achieved by a request for the last 30 days of bank statements. Real proof may well be the last 30 YEARS of bank statements, depending on how long ago the big wins were. Mine were in 2009-2011 until MG pulled the games. If any casino asks for proof, I have it, but it would take all day to go through all my Neteller and bank transactions from 2009 to date. GDPR also needs to be bourne in mind should such a request be made.

Frankly, I am somewhat surprised that I have yet to receive any SOW request from any casino I have been playing at. I am sure it will come one day.

 

[Jono777]

This is going to get VERY tricky indeed as when a player has a big win, or worse a series of wins, in the past that is still funding today's play, proving it for SOW isn't going to be achieved by a request for the last 30 days of bank statements.

This has crossed my mind more than just a few times as the majority of my SoW for slotting actually IS from past winnings.

A low roller as all knows, BUT a very controlled one, I have a set weekly limit for slotting which I have very rarely exceeded in the past 15 years.

Sure if I go on a "winning roll" I may have the odd extra £25 deposit in a week or a couple of £50's (instead of £25's) but not much more than my very low existing weekly allowance.

A withdrawal in the high hundreds which I've managed a good few times from my low rollin' can and has lasted me months and months as I never allow myself to get carried away and basically never spunk it straight back.

Lets just hope Skrill and Halifax etc etc have records going back at least 24 months for those that may be called upon for SoW that save winnings for rainy days eh?

 

[Jd666]

This has crossed my mind more than just a few times as the majority of my SoW for slotting actually IS from past winnings.

A low roller as all knows, BUT a very controlled one, I have a set weekly limit for slotting which I have very rarely exceeded in the past 15 years.

Sure if I go on a "winning roll" I may have the odd extra £25 deposit in a week or a couple of £50's (instead of £25's) but not much more than my very low existing weekly allowance.

A withdrawal in the high hundreds which I've managed a good few times from my low rollin' can and has last me months and months as I never allow myself to get carried away and basically never spunk it straight back.

Lets just hope Skrill and Halifax etc etc have records going back at least 24 months for those that may be called upon for SoW that save winnings for rainy days eh?

Same, I can sometimes make a £25 deposit last a week or so if I have taken a bonus.
Obviously not playing for hours a day, but 2 or 3 hours at a time

 

[goatwack]

I don't see why two months' worth of bank statements isn't sufficient to prove one's innocence, because that's what it's come to.

Or whatever payment method/ e-wallet the person's been using, and even this is intrusive to the point of farce. If I wanted to either launder money, I wouldn't be so obvious as to use these routes, and if I were in a low-income job it should be no reason to withhold my winnings either....

Casinos should look at a player's history and maybe have a 'Check-up Chat' via email or (gulp) phone to see if anything can be done to tweak the player's deposit limits, do they feel they're on too much etc.....now that would be progress of sorts.

They're going about it the wrong way, as expected, and tarring us all with the same brush. I expect in the next couple of years we'll have casinos make us disclose our NI numbers and even call our employers. It's a-comin

 

[ed skull murphy]

They're going about it the wrong way

Yep!

 

[pinnit2014]

Just tell them 'you'll need the prison's number to confirm my employment as my boss is doing a 10 year stretch for laundering'

 

[goatwack]

Just tell them 'you'll need the prison's number to confirm my employment as my boss is doing a 10 year stretch for laundering'

They'd probably be ok with that and verify on the spot

 

[Trevor K]

Is this SOW a directive from the EU only ? In other words, I have been a member with VS for years but if I am ever asked for this information, I would quit. There is no way I would give anyone all this very private information. Can VS, Dan please answer if I ever do win and have to withdraw would I be asked for the same information ?
I bet this will go un-answered because I can just imagine how many clients, thus millions of $ they would lose if this directive applies to all who try to withdraw.

 

[CC07]

Is this SOW a directive from the EU only ? In other words, I have been a member with VS for years but if I am ever asked for this information, I would quit. There is no way I would give anyone all this very private information. Can VS, Dan please answer if I ever do win and have to withdraw would I be asked for the same information ?
I bet this will go un-answered because I can just imagine how many clients, thus millions of $ they would lose if this directive applies to all who try to withdraw.

Dan no longer works for videoslots

 

[bebo67]

Is this SOW a directive from the EU only ? In other words, I have been a member with VS for years but if I am ever asked for this information, I would quit. There is no way I would give anyone all this very private information. Can VS, Dan please answer if I ever do win and have to withdraw would I be asked for the same information ?
I bet this will go un-answered because I can just imagine how many clients, thus millions of $ they would lose if this directive applies to all who try to withdraw.

You've been with VS for years, and never made a withdrawal? If you have you would know, lol. Its for the EU only. Us Canadians are safe....for now

 

[Scott1baird]

When the UK leaves the EU we shouldn't need to should we?

 

[colinsunderland]

When the UK leaves the EU we shouldn't need to should we?

Yes, because we have had roughly the same law here for years, just no one took any notice of it.

 

[Scott1baird]

Yes, because we have had roughly the same law here for years, just no one took any notice of it.

Only casino I had to show bank statement was VS and that was only cos I lost my old bank card and I would need to travel to bank via ferry, train then bus.

 

[colinsunderland]

Only casino I had to show bank statement was VS and that was only cos I lost my old bank card and I would need to travel to bank via ferry, train then bus.

Because UK companies actually understand risk assessment properly, so don't ask the whole customer base for SOW when it should only be done on customers who are a high risk of being involved in crime.

 

[Team.Videoslots]

Hello everyone,

Every casino has to comply with anti money laundering rules, and therefore assess every situation and account individually. In some cases, we might need to request these kinds of documents during a situation like you described, but we are trying our utmost to protect both the Casino and everyone that plays with us.

Best regards,
Team Videoslots.

 

[Trevor K]

You've been with VS for years, and never made a withdrawal? If you have you would know, lol. Its for the EU only. Us Canadians are safe....for now

No, I have withdrawn in the past and never had been asked but when I read the post I thought this was something new. It's been so long since I won anything at VS. Not close in my opinion like it used to be. Rarely win anymore and made many deposits

 

[Trevor K]

Dan no longer works for videoslots

Wow really, Dan helped lots. Oh well

 

[bebo67]

No, I have withdrawn in the past and never had been asked but when I read the post I thought this was something new. It's been so long since I won anything at VS. Not close in my opinion like it used to be. Rarely win anymore and made many deposits

I know it well. Lol

 

[slotsoffun]

But what happens when a casino outright blocks a so-called VIP user for not providing the necessaries because his/her line of work forbids it. After said casino has already taken £120,000 in deposits over two years without question. We shall see!

 

[Trevor K]

This is.absolute and total invasion of privacy. It is also illegal for VS or any casino to not advise players, prior to signing up, that any withdrawals would be subject to these rules, being a government directive or not. My bank yesterday was flabbergasted when I even told them that establishments wanted a copy of the front and back of any credit cards. They advised against this and if it is not adhered to you would no longer be insured against theft having given them this much information. Who in the right mind, other than severe addictions to gambling, would allow for entities to divulge such personal information that can ruin people's lives? It is just about time to find a different pastime and no doubt they are trying to abolish on line gambling as too many taxes are lost to out of country so this is one way to support brick and mortar by finding ways to completely steer players away from On line casino gambling. I doubt it is the casino's own directives. Just way to risky to give this type of requested information on line and anyone who does not agree with this would need to seriously review their risks.

 

[Lincolnuk]

This is.absolute and total invasion of privacy. It is also illegal for VS or any casino to not advise players, prior to signing up, that any withdrawals would be subject to these rules, being a government directive or not. My bank yesterday was flabbergasted when I even told them that establishments wanted a copy of the front and back of any credit cards. They advised against this and if it is not adhered to you would no longer be insured against theft having given them this much information. Who in the right mind, other than severe addictions to gambling, would allow for entities to divulge such personal information that can ruin people's lives? It is just about time to find a different pastime and no doubt they are trying to abolish on line gambling as too many taxes are lost to out of country so this is one way to support brick and mortar by finding ways to completely steer players away from On line casino gambling. I doubt it is the casino's own directives. Just way to risky to give this type of requested information on line and anyone who does not agree with this would need to seriously review their risks.

Most casino's have added that info to there T&C. Something everyone should keep on top of before playing

 

[mack341]

I think it should be in bold near the top if its going to become commonplace for everyone who wants to play a few slots, the casinos probably think checking everyone is a better deterrent to the launderers and fraudsters as they then know they will be randomly asked at some point to complete an indepth SOW.

The problem is the majority [or certainly a large percentage I'd estimate] of normal players also don't want to send copies of their payslips and bank statements to unknown employees at a online casino etc...

 

[pinnit2014]

I think it should be in bold near the top if its going to become commonplace for everyone who wants to play a few slots, the casinos probably think checking everyone is a better deterrent to the launderers and fraudsters as they then know they will be randomly asked at some point to complete an indepth SOW.

The problem is the majority [or certainly a large percentage I'd estimate] of normal players also don't want to send copies of their payslips and bank statements to unknown employees at a online casino etc...

Exactly - and why are the UKGC allowing casinos to ask for this via unencrypted email? They should be ensuring that casinos are offering secure upload facilities, are ISO27K (or equivalent) certified and have some assurances over who actually has access to this data. Sending such information to generic KYC email inboxes, that possibly quite a few people access is not good. Maybe they do all this but i doubt it.

 

[Matti]

Because UK companies actually understand risk assessment properly, so don't ask the whole customer base for SOW when it should only be done on customers who are a high risk of being involved in crime.

Oh please

 

[colinsunderland]

Oh please

ok, so why do they only ask the odd customer for SOW documents then?

 

[Matti]

ok, so why do they only ask the odd customer for SOW documents then?

I was quoting your comment that UK companies actually understand risk assessment implying that others don't.

 

[colinsunderland]

I was quoting your comment that UK companies actually understand risk assessment implying that others don't.

Ah right sorry

 

[lockinlove]

This is.absolute and total invasion of privacy. It is also illegal for VS or any casino to not advise players, prior to signing up, that any withdrawals would be subject to these rules, being a government directive or not. My bank yesterday was flabbergasted when I even told them that establishments wanted a copy of the front and back of any credit cards. They advised against this and if it is not adhered to you would no longer be insured against theft having given them this much information. Who in the right mind, other than severe addictions to gambling, would allow for entities to divulge such personal information that can ruin people's lives? It is just about time to find a different pastime and no doubt they are trying to abolish on line gambling as too many taxes are lost to out of country so this is one way to support brick and mortar by finding ways to completely steer players away from On line casino gambling. I doubt it is the casino's own directives. Just way to risky to give this type of requested information on line and anyone who does not agree with this would need to seriously review their risks.

Its the UKGC that is very strict about this. The gaming commissions that govern us arent quite as invasive hence why we do not see source of wealth requests anywhere aside from strict uninformed casinos. I got one from L&L and I told them I didnt need too and MGA doesnt push for it or require casinos to do it. They did not care. I told them ok no worries close my accounts. You want my personal info for yourselves not because you were required to do so. And since there 6000 other casinos online I will simply go elsewhere so see ya.

They responded and changed their stance and asked me to fill out a quick form asking me where I get my money from ex: Source of wealth and job description. I simply put manager of health records and signed it.

Anything else I would not have done but I needed to do that to get my cashout if I remember correctly.

 

[brianmon]

Because UK companies actually understand risk assessment properly, so don't ask the whole customer base for SOW when it should only be done on customers who are a high risk of being involved in crime.

Haven't seen any complaints about all those casinos based in Alderney, The isle of man or gibraltar.
The only ones who don't seem to know what they're doing are those based in Malta

 

[Mr Wild]

Its the UKGC that is very strict about this. The gaming commissions that govern us arent quite as invasive hence why we do not see source of wealth requests anywhere aside from strict uninformed casinos. I got one from L&L and I told them I didnt need too and MGA doesnt push for it or require casinos to do it. They did not care. I told them ok no worries close my accounts. You want my personal info for yourselves not because you were required to do so. And since there 6000 other casinos online I will simply go elsewhere so see ya.

They responded and changed their stance and asked me to fill out a quick form asking me where I get my money from ex: Source of wealth and job description. I simply put manager of health records and signed it.

Anything else I would not have done but I needed to do that to get my cashout if I remember correctly.

MGA had several meetings with operators this year giving them strict information that SOW information is required as long as you play under the MGA licence regardless if you are from Canada or Sweden. Actually the requirement in Malta are stricter than UK. In UK you only need to check High Risk, but Malta you need to check Medium and High risk.

 

[lockinlove]

MGA had several meetings with operators this year giving them strict information that SOW information is required as long as you play under the MGA licence regardless if you are from Canada or Sweden. Actually the requirement in Malta are stricter than UK. In UK you only need to check High Risk, but Malta you need to check Medium and High risk.

Sorry I know you work in the industry but I spoke to MGA a few times and this is not the case. Also, if it was, Canadians on this forum would be joining in on these horror stories. And all the casinos I and others play at would be requesting SOW all the time. I have had one total and I play slots in 25 different casinos and sign up to new ones every week and play slots most days.

 

[Mr Wild]

Sorry I know you work in the industry but I spoke to MGA a few times and this is not the case. Also, if it was, Canadians on this forum would be joining in on these horror stories. And all the casinos I and others play at would be requesting SOW all the time. I have had one and I play slots in 25 different casinos and sign up to new ones every week and play slots most days.

This is the case. New regulation.
FIAU now check the gaming companies in Malta and not MGA (on AML side).

 

[BillyGoldblum]

This is the case. New regulation.
FIAU now check the gaming companies in Malta and not MGA (on AML side).

I have had a few meetings with this gaming commission because I was having a few problems with affiliating and we spoke about guidelines I was curious about. MGA had a new gaming act approved that went into effect last summer and for some starting Jan 1. It was to crack down on money laundering. I wanted to know about source of wealth because I wanted to take into consideration when deciding to continue affiliating or not and to know to warn friends and players this may become an issue. I asked them directly will you be forcing casinos to start cracking down like the UKGC with source of wealth and their answer was no. They basically said they have told casinos to enforce money laundering rules and if you suspect it take cautionary measures. They have not went the UKGC route contacting all casinos and demanding most players need to provide SOW.

I work with all Canadian players and I have heard maybe 3-4 cases of people being asked for SOW. Any time I have worked with UKGC players I have heard thousands of stories. So when you say they are more strict - that is just not true at all.

 

[colinsunderland]

They have not went the UKGC route contacting all casinos and demanding most players need to provide SOW.

The UKGC haven't done that either as far as I'm aware.