Videoslots source of wealth income etc etc etc

[Dan.Videoslots]

Hi Dan

Sorry to be picky but where has the link between responsible gaming and SOW requests come from.Bearing in mind that players
are not happy about SOW,it sounds more will be requested not less if they are needed for RG as well as AML compliance

Hi shadow123,

If we dont know the wealth / income for a customer. We wouldnt know if he afford his gambling or not.

Br,

Daniel

 

[miksaxxx]

What if you're a prostitute or rent boy and only deal in cash?

Clear selfie or belfie where is face , passport , dick and cash

position can be whatever you want.

 

[Chipkin9]

Well I filled in this form and got an Email to say it was successful.

However I am unable to register for freerolls or play anything on the site.

I got this error after activating 5 freespins: "Your game play functionality has been inactivated. Please contact support@videoslots.com for more information."

Why, if my Source of Wealth was accepted; is my account deactivated?

 

[Jono777]

...made me wanna check now, not long got the same email.

Edit: All seems ok, got the pop up about monthly spend when I opened a game, completed and closed. Fingers crossed that's the end of it.

 

[lockinlove]

Hi Interlog,

If you overspend, we would put a loss limit to the account.

Br,

Daniel

LMAO is this real life?

And if this is only from the UKGC then why is videoslots sending it to Canadians?

Looks like videoslots is trying to be different on purpose and really putting their nose where it doesnt belong. This should ONLY be put to use on high depositors who have a trend

There are lots of other casino's out there that arent asking this. I would say most actually from the people I have talked.

Dont be so bloody desperate to play at a casino and have some pride and close your accounts and go play somewhere else.

Now if every casino starts doing this, you have the decisions to either give all your info away to people you do not know, or quit. Your call.

 

[interlog]

Hi Interlog,

If you overspend, we would put a loss limit to the account.

Br,

Daniel

But that is the point though Dan. How can you judge if I overspent based on a wage slip? You never know the disposable income of a person unless you know their personal outgoings.

I just don't get it. You make these loss / deposit limits available to the player. Down to the player to use them. You surely can't be blamed for a player overspending if they are reluctant or refuse the responsible gambling options.

Where in the guidance does it state that you have to ask for proof of wealth to judge whether a players plays responsibly? I read the document, so may have missed it.

 

[Chipkin9]

Hi shadow123,

If we dont know the wealth / income for a customer. We wouldnt know if he afford his gambling or not.

Br,

Daniel

What's this shit about Dan, can you explain to me?

"Your Question: Hi,

I am unable to register for freerolls or play anything on the site.

After I activated 5 freespins on Drive I got this error: "Your game play functionality has been inactivated. Please contact support@videoslots.com for more information."

Please wait, an operator will be with you shortly.
You are now chatting with Benjamin A - English
19:15Paddy: Hi Benjamin,
19:15Benjamin A: Hey there Paddy, how are you?
19:15Paddy: I was speaking to Nico a bit before about why I couldn't play the freerolls.
19:15Paddy: This explains it.
19:16Paddy: Good thank Ben, you?
19:16Paddy: thanks*
19:16Paddy: My account has been deactivatec
19:16Paddy: Deactivated*
19:16Paddy: I had to fill out a Source of Wealth form and received an Email inoforimng me that it was accepted and successful.
19:17Paddy: So how come my account is still inactive?
19:17Benjamin A: That is not quite correct. Your account was not deactivated, but there was a play block put on it.
19:17Paddy: Can you reactivate it?
19:17Paddy: Okay.
19:17Paddy: Yes.
19:18Benjamin A: I'm sadly not able to do that, the playblock was applied due to your financial situation, I'm afraid.
19:18Paddy: What do you mean?
19:18Paddy: Are you telling me you have decided I can not afford to Gamble?
19:19Paddy: What are you telling me exactly?
19:20Benjamin A: I'm not sure myself, I am disconnected from the process, often it is due to random security checks et cetera.
19:20Paddy: But Videoslots do NOT get to decide how much I can afford to gamble.
19:20Paddy: What's the problem?
19:20Paddy: I wouldn't be gambling if I could not afford it!
19:21Paddy: Okay nevermind.
19:21Paddy: Thanks for the assistance."

Are Videoslots now actively deciding who can afford to gamble or not and applying account restrictions on players who they think can not afford to gamble?

Who gives Videoslots the right to decide how much a player can afford to Gamble?

Do you also understand that players win sometimes and redeposit using this money?

I find this whole thing complete and utter bullshit.

 

[lockinlove]

But that is the point though Dan. How can you judge if I overspent based on a wage slip? You never know the disposable income of a person unless you know their personal outgoings.

I just don't get it. You make these loss / deposit limits available to the player. Down to the player to use them. You surely can't be blamed for a player overspending if they are reluctant or refuse the responsible gaming options.

Where in the guidance does it state that you have to ask for proof of wealth to judge whether a players plays responsibly? I read the document, so may have missed it.

I get money from investments every month. I get money from some commission for other things every month. I got money from my day job. I get money from my aunts will. I get money I found on the ground. I get money for taking back empty booze bottles. I get money from birthday gifts.

So people are supposed to give this to videoslots..lol?

haha yeah ok. I wouldnt even send one of these forms ever. I would close my account and move on. I am not that desperate of a gambler to basically give everything I worked for, all my personal info of who I am just so I can LOSE money to any company and spin some slots. Its none of anyones damn business to know where, how and from who I got my finances from. I would never feel comfortable sitting there every day knowing that people that I do not know, know exactly what I am worth and how much money I make.

Easily the worst policy I ever seen and could possibly even be illegal depending on what country you are from.

 

[lockinlove]

What's this shit about Dan, can you explain to me?

"Your Question: Hi,

I am unable to register for freerolls or play anything on the site.

After I activated 5 freespins on Drive I got this error: "Your game play functionality has been inactivated. Please contact support@videoslots.com for more information."

Please wait, an operator will be with you shortly.
You are now chatting with Benjamin A - English
19:15Paddy: Hi Benjamin,
19:15Benjamin A: Hey there Paddy, how are you?
19:15Paddy: I was speaking to Nico a bit before about why I couldn't play the freerolls.
19:15Paddy: This explains it.
19:16Paddy: Good thank Ben, you?
19:16Paddy: thanks*
19:16Paddy: My account has been deactivatec
19:16Paddy: Deactivated*
19:16Paddy: I had to fill out a Source of Wealth form and received an Email inoforimng me that it was accepted and successful.
19:17Paddy: So how come my account is still inactive?
19:17Benjamin A: That is not quite correct. Your account was not deactivated, but there was a play block put on it.
19:17Paddy: Can you reactivate it?
19:17Paddy: Okay.
19:17Paddy: Yes.
19:18Benjamin A: I'm sadly not able to do that, the playblock was applied due to your financial situation, I'm afraid.
19:18Paddy: What do you mean?
19:18Paddy: Are you telling me you have decided I can not afford to Gamble?
19:19Paddy: What are you telling me exactly?
19:20Benjamin A: I'm not sure myself, I am disconnected from the process, often it is due to random security checks et cetera.
19:20Paddy: But Videoslots do NOT get to decide how much I can afford to gamble.
19:20Paddy: What's the problem?
19:20Paddy: I wouldn't be gambling if I could not afford it!
19:21Paddy: Okay nevermind.
19:21Paddy: Thanks for the assistance."

Are Videoslots now activately deciding who can afford to gamble or not and applying account restrictions on players who they think can not afford to gamble?

Who gives Videoslots the right to decide how much a player can afford to Gamble?

Do you also understand that players win sometimes and redeposit using this money?

I find this whole thing complete and utter bullshit.

Omg. This is out of control.

Close your account and move on. Sad to see you even filled out the form in the first place to be honest

And you said it right. How does videoslots not know if you won $50,000 at another casino? What a crock of shit.

 

[Chipkin9]

Omg. This is out of control.

Close your account and move on. Sad to see you even filled out the form in the first place to be honest

And you said it right. How does videoslots not know if you won $50,000 at another casino? What a crock of shit.

Way ahead of you...just waiting for a respone on the matter.

Videoslots are barking up the wrong tree with this.

 

[paul7388]

So say for instance based on earnings the casino decides you can spend £400 a month.

Fair enough. But do they not realize that figure is useless in the sense that available money changes every month.

So say you spend your limit in the first week and have a big cash out from another casino. You are then screwed from depositing some of your winnings anywhere as they have decided you cannot afford to spend more.

Yeah i get it gamblings addictive so is smoking. Do not see the shop saying give me proof of earnings and a income expenditure form to prove you can afford to spend £20 a day on fags.

Seriously its like grown adults are now getting treated like kids

 

[interlog]

What's this shit about Dan, can you explain to me?

"Your Question: Hi,

I am unable to register for freerolls or play anything on the site.

After I activated 5 freespins on Drive I got this error: "Your game play functionality has been inactivated. Please contact support@videoslots.com for more information."

Please wait, an operator will be with you shortly.
You are now chatting with Benjamin A - English
19:15Paddy: Hi Benjamin,
19:15Benjamin A: Hey there Paddy, how are you?
19:15Paddy: I was speaking to Nico a bit before about why I couldn't play the freerolls.
19:15Paddy: This explains it.
19:16Paddy: Good thank Ben, you?
19:16Paddy: thanks*
19:16Paddy: My account has been deactivatec
19:16Paddy: Deactivated*
19:16Paddy: I had to fill out a Source of Wealth form and received an Email inoforimng me that it was accepted and successful.
19:17Paddy: So how come my account is still inactive?
19:17Benjamin A: That is not quite correct. Your account was not deactivated, but there was a play block put on it.
19:17Paddy: Can you reactivate it?
19:17Paddy: Okay.
19:17Paddy: Yes.
19:18Benjamin A: I'm sadly not able to do that, the playblock was applied due to your financial situation, I'm afraid.
19:18Paddy: What do you mean?
19:18Paddy: Are you telling me you have decided I can not afford to Gamble?
19:19Paddy: What are you telling me exactly?
19:20Benjamin A: I'm not sure myself, I am disconnected from the process, often it is due to random security checks et cetera.
19:20Paddy: But Videoslots do NOT get to decide how much I can afford to gamble.
19:20Paddy: What's the problem?
19:20Paddy: I wouldn't be gambling if I could not afford it!
19:21Paddy: Okay nevermind.
19:21Paddy: Thanks for the assistance."

Are Videoslots now activately deciding who can afford to gamble or not and applying account restrictions on players who they think can not afford to gamble?

Who gives Videoslots the right to decide how much a player can afford to Gamble?

Do you also understand that players win sometimes and redeposit using this money?

I find this whole thing complete and utter bullshit.

Exactly this! You now have casinos deciding whether you can or can't afford to gamble.

So it is OK for somebody who earns £10k but has outgoings of say £9.5k to gamble away £2k when they in reality can't afford it.

Ridiculous if you ask me.

 

[miksaxxx]

Omg. This is out of control.

Close your account and move on. Sad to see you even filled out the form in the first place to be honest

And you said it right. How does videoslots not know if you won $50,000 at another casino? What a crock of shit.

This situation comed in front of me in "SOW" at Casumo. They needed to know where my 2 big withdraws to Skrill comed " over 40k totaling " and screenshot of big wins . Well i had screenshots. And get my "SOW" through.

I dont know what would have happened if i would not have those screenshots.

 

[BillyGoldblum]

I can understand videoslots wanting to help addicted gamblers and being the good guys. But they need to realize they arent the only casino and if a gambler really wants to gamble, they will simply go play at the other 5000 online casinos. Videoslots is only hurting themself with this as it will do absolutely nothing for either party.

I think videoslots has a nice responsible gambling section for players and this addition is absolutely unnecessary. If the UKGC is actually the ones demanding this, I suggest videoslots/other casinos stand up for the players and fight against it.

 

[colinsunderland]

Hi Interlog,

We have now edited the text to following.

"Please complete the verification of your account at Videoslots to be able to proceed with your deposit.

Accordingly with our responsible gaming policy, to ensure a healthy gaming for our customers, we need to establish the source of wealth you use to play with at Videoslots.

Please proceed to the "My Documents" section to complete the verification process.

These checks are also done accordingly to EU's 4th directive."

Br,

Daniel

You can't lump both together into one. The use of the data you are collecting is different for each one, and a direct quote is

Any personal data obtained by casino operators for the purposes of the Regulations may only be processed for the purposes of preventing money laundering and terrorist financing.

7.34 Personal data should not be used for any other purpose unless:

• use of the data is permitted by or under any law other than the Regulations, or
• the casino operator has obtained the agreement of the subject of the data to the proposed use of the data.

I know you think I'm being a twat, but you are going to get into trouble for some of the stuff you are doing mate, check with your data protection officer, and if he isn't sure, check with someone in the UK.

The information you request is quite likely to be different for each, it may be similar, it may be the same in some cases, but certainly in the AML side, you aren't allowed to blanket request the information from everyone, which seems to be what you are doing, even if you use RG as the main issue, you are saying the same information will be used for both, therefore you are blanket requesting for AML's.

Honestly, I would suggest you go back and talk to the person at the UKGC who told you to blanket request all these documents, and ask, why they are telling you to do, what their own documents tell you you can't.

Requesting copies of Wills and stuff, I mean come on, any casino that asks for a 7 year old copy of my dead Mothers Will, to allow me to deposit £20 to play some slot machines, will be told to go away in no uncertain terms. I suspect I'm not the only one.

 

[interlog]

I can understand videoslots wanting to help addicted gamblers and being the good guys. But they need to realize they arent the only casino and if a gambler really wants to gamble, they will simply go play at the other 5000 online casinos. Videoslots is only hurting themself with this as it will do absolutely nothing for either party.

I think videoslots has a nice responsible gambling section for players and this addition is absolutely unnecessary. If the UKGC is actually the ones demanding this, I suggest videoslots/other casinos stand up for the players and fight against it.

I asked already where in the recent guidance this is required? Couldn't see it unless I totally missed it which is quite possible considering it is a fairly large document to read.

 

[paul7388]

And see the most bloody stupid thing about it. I only use my debit card at William Hill Ladbrokes and nowhere else.

I use Neteller at other casinos. But my Debit card had already reached limit for depositing at Neteller ages ago and you can no longer use it to fund Neteller anyway.

I deposit to Coral using cash or paysafe and if i am lucky enough to win my registered method there is Neteller so all withdrawals go that.

That money is then what i use some of to play at other casinos. If no money in Neteller i do not play some casinos as not using Debit card.

So basically rarely is any money i deposit at VS actually of my wages. Its mainly from winning elsewhere. So even tho i can afford to gamble what i do and i have wageslips proving earnings the money i spend is actually from elsewhere.

So why the hell does one casino suddenly decide what i can afford to spend.

Ive used Bloody Ladbrokes and William Hill online for about 20 years. They get majority of deposits. If this is a new law then surely the bookies would be first to be sending these forms.

I know a hell of a lot of people that gamble at these sites and not one has been asked to prove their wages.

 

[Dan.Videoslots]

What's this shit about Dan, can you explain to me?

"Your Question: Hi,

I am unable to register for freerolls or play anything on the site.

After I activated 5 freespins on Drive I got this error: "Your game play functionality has been inactivated. Please contact support@videoslots.com for more information."

Please wait, an operator will be with you shortly.
You are now chatting with Benjamin A - English
19:15Paddy: Hi Benjamin,
19:15Benjamin A: Hey there Paddy, how are you?
19:15Paddy: I was speaking to Nico a bit before about why I couldn't play the freerolls.
19:15Paddy: This explains it.
19:16Paddy: Good thank Ben, you?
19:16Paddy: thanks*
19:16Paddy: My account has been deactivatec
19:16Paddy: Deactivated*
19:16Paddy: I had to fill out a Source of Wealth form and received an Email inoforimng me that it was accepted and successful.
19:17Paddy: So how come my account is still inactive?
19:17Benjamin A: That is not quite correct. Your account was not deactivated, but there was a play block put on it.
19:17Paddy: Can you reactivate it?
19:17Paddy: Okay.
19:17Paddy: Yes.
19:18Benjamin A: I'm sadly not able to do that, the playblock was applied due to your financial situation, I'm afraid.
19:18Paddy: What do you mean?
19:18Paddy: Are you telling me you have decided I can not afford to Gamble?
19:19Paddy: What are you telling me exactly?
19:20Benjamin A: I'm not sure myself, I am disconnected from the process, often it is due to random security checks et cetera.
19:20Paddy: But Videoslots do NOT get to decide how much I can afford to gamble.
19:20Paddy: What's the problem?
19:20Paddy: I wouldn't be gambling if I could not afford it!
19:21Paddy: Okay nevermind.
19:21Paddy: Thanks for the assistance."

Are Videoslots now actively deciding who can afford to gamble or not and applying account restrictions on players who they think can not afford to gamble?

Who gives Videoslots the right to decide how much a player can afford to Gamble?

Do you also understand that players win sometimes and redeposit using this money?

I find this whole thing complete and utter bullshit.

Hi Chipkin9,

I have contacted you via PM.

Br,

Daniel

 

[Chipkin9]

Hi Chipkin9,

I have contacted you via PM.

Br,

Daniel

I haven't received anything form you Dan. Unless you've sent it to the wrong person

Edit: Got it now.

 

[BillyGoldblum]

Yeah this is another point too that im surprised wasnt thought of when implementing this policy (if it even exists). I know for me alot of my deposits are from wins in other casinos that I cashout and then redeposit with a bonus to extend stream time.

So what happens now? The UKGC states we want proof of every source of income the person has? Well, thats pretty tough and who wants to do all that just play some slots or whatever?

It's just a very poorly thought out policy that obviously wasnt even given any serious thought and seems like it was possibly made by one person at the commission. Usually for something like this, you have a meeting of various people and weigh the pro's and cons. Its almost like someone walked by and said oh hey call up some casinos or send of some emails and tell them we want proof of income now.

So either this policy doesnt exist or someone at the commission got excited one day with a not so bright idea.

 

[Dan.Videoslots]

Hi all,

We are aware that there is a glitch in the new pop up window if someone uses space or letters in the box where you fill in how much you can lose over a month. We are right now working on fixing this issue.

Br,

Daniel

 

[bebo67]

LMAO is this real life?

And if this is only from the UKGC then why is videoslots sending it to Canadians?

Looks like videoslots is trying to be different on purpose and really putting their nose where it doesnt belong. This should ONLY be put to use on high depositors who have a trend

There are lots of other casino's out there that arent asking this. I would say most actually from the people I have talked.

Dont be so bloody desperate to play at a casino and have some pride and close your accounts and go play somewhere else.

Now if every casino starts doing this, you have the decisions to either give all your info away to people you do not know, or quit. Your call.

What Canadians are getting it? And lock. I live in a city where there is a land base casino, and have quite a few friends that work there. It is a small city so word gets around. Do you know how many people have killed themselves in the river behind the casino? Shit loads! How many relationships have been destroyed? I have seen the devastation problem gambling can do! Most people will be in denial, so to tell others not to do it because of some unfounded paranoia is just wrong! If you trust a casino enough to deposit thousands any given time, you can bloody well trust them to send info over.

 

[lockinlove]

What Canadians are getting it? And lock. I live in a city where there is a land base casino, and have quite a few friends that work there. It is a small city so word gets around. Do you know how many people have killed themselves in the river behind the casino? Shit loads! How many relationships have been destroyed? I have seen the devastation problem gambling can do! Most people will be in denial, so to tell others not to do it because of some unfounded paranoia is just wrong! If you trust a casino enough to deposit thousands any given time, you can bloody well trust them to send info over.

Stevie is Canadian and she said she got it.

Im confused about the rest of your post? What does any of it have to do with anything I said.

And by the way, people who played at absolutepoker and ultimatebet and fulltilt poker and some casinos have thought the same as you. Until they got ripped off by those trusted casinos and poker sites for millions of dollars.

And some of those sites had some of the most trusted people in the industry representing it.

So no.

 

[TheAddict]

Damn. Its hard enough to get an engineer to check an awp machines in and outs properly and admit that that the machine owes you money due to a fault that happens a lot in public houses gaming machines. Now, if one wins a jackpot or 2 and is lucky the machine doesnt error and keep half of it, one has also gotta get a recepit at the bar for his win so he can enjoy an flutter later that evening online with this extra cash he can now afford to gamble with but will have to prove it?

Some people play those awps for a living, some people play poker for a living. Neither carry consistantly similar roi's.
Been away from online play since xmas, but do play poker and awps regular . Was gonna get into playing at vs more often when comin back to the online punt.... Love the service and how they operate, the rep here is a diamond.. but i dont work nore claim benifits atm, so to avoid these headaches appearing ill regretfully have to pass.

 

[greylady]

I really don't care either way, I would quite happily just give up gambling opposed to jumping through hoops to get there - I have near enough as given up already so it will be no great loss to me