VideoSlots removed my winning cuz of some ddos attack

[Casinomeister]

Yeah okey, so with other words, im f*cked, and should just erase my account there and never look back? What if i win money and that happens again? it´s not funny. Not at all. They must have something to do for players that this happens to or before this happens, And btw did the attack proceed for 10-12 hours or what? How didnt they detect an Ddos attack earlier? why didn't they send out a warning or something. Shut the page down or something before players risking getting Fu*cuked over like this.

Im so angry right now and i feel robbed...

I suggest that you chill out. Dan said they were investigating, not that you were fucked.

Yeah, anger is the correct route to take. Keep it up and see what happens.

 

[Temprush]

It seems weird and I cant help not to feel for this person. As an online gambler, it makes me feel quite uncomfortable to be completely honest. So what if I hit a nice jackpot, the casino can just take it back and say sorry it was a DDOS attack? Whats the point in playing if you cant feel comfortable.

Disconnections? Sure. Lag, sure. But A DDOS attack affecting betting and returns? Im not so sure about that and why has this never happened before when getting severe attacks both this casino and others?

I dont like this at all and I hope that this is sorted properly. The video showed to be playing normally so I really dont understand this.

Not gonna throw videoslots in the ditch yet. They still investigating my account and i shall get final decision when it´s all done according to support.

But i thought a Ddos attack would make the game unavailable due to the amount of garbage sent to the server or am i totally wrong about that? So the game that are affected wouldn't be playable if that happens? Not saying that is the case, just curious how it´s possible, is what they say is true. Then it might be some other game i played. Honestly i have no idea what game or what time all this happened. Requested a file with all bets and info for my account. Hope ill receive it.

 

[Temprush]

I suggest that you chill out. Dan said they were investigating, not that you were fucked.

Yeah, anger is the correct route to take. Keep it up and see what happens.

Um sorry about that. shouldn't wrote that and i know the investigation is ongoing, now its a new day and im little more calm than before. Like you said, lets see what´s going to happen. Im grateful for the help i'm getting. Thanks everyone and please if i wrote something inappropriate and you feel like it´s wrong from my part. Please write to me, and ask why or tell me to remove if there is anything you don´t feel is correct. I want to do right by me and not throw dirt for nothing.

Thanks again everyone, and thanks casinomeister for this site.

 

[lockinlove]

Not gonna throw videoslots in the ditch yet. They still investigating my account and i shall get final decision when it´s all done according to support.

But i thought a Ddos attack would make the game unavailable due to the amount of garbage sent to the server or am i totally wrong about that? So the game that are affected wouldn't be playable if that happens? Not saying that is the case, just curious how it´s possible, is what they say is true. Then it might be some other game i played. Honestly i have no idea what game or what time all this happened. Requested a file with all bets and info for my account. Hope ill receive it.

From what ive seen in the past, this type of attack overwhelms the servers which cause games to lag and the site. And in some cases make them unplayable but I havent heard of a case where the winnings are incorrect.

I personally can understand you being upset. Not just by the situation but the email you got seems to be final. It would help if they were investigating, to explain this to you in it and not say "sorry your money has been taken and whatever is left in your account is yours". I get that Dan said they are still investigating but not sure why they gave you a finalized email then.

I feel if they do take your money, they need to provide sufficient evidence that a ddos attack made the game payout wrong. But lets see what Dan comes up with.

 

[TNY]

As much as it would suck, i'd have some comfort in it happening at VS, at least they'll investigate to the best of their ability, where i reckon a lot of others would pretend.

It also brings into the spotlight how casino's manage a players account though. Iv'e never had them take money out but hate how they just dump money into your playing account if there's a problem with withdraw. Its the one thing that pisses me off more than anything else in this industry and they all do it. How hard is it to have the decency to contact someone and ask what they want done with it? Nope, its just straight back in there, ready to spend.

 

[goatwack]

Whilst I agree that a DDOS attack sabotaging my big bets/ winnings looks rather convenient, and I'd be dubious and annoyed too, continuously repeating how how pissed off you are isn't going to speed anything up.

These kind of attacks are devastating and take a long time to sift through - just look at what happened at Betat not that long ago. So although I sympathize with the OP to a point, perhaps it's best to just give VS a chance to sort it out, eh

 

[Temprush]

From what ive seen in the past, this type of attack overwhelms the servers which cause games to lag and the site. And in some cases make them unplayable but I havent heard of a case where the winnings are incorrect.

I personally can understand you being upset. Not just by the situation but the email you got seems to be final. It would help if they were investigating, to explain this to you in it and not say "sorry your money has been taken and whatever is left in your account is yours". I get that Dan said they are still investigating but not sure why they gave you a finalized email then.

I feel if they do take your money, they need to provide sufficient evidence that a ddos attack made the game payout wrong. But lets see what Dan comes up with.

Yes, agree with you, may just been little clumsy choice of words not sure. I requested backlog and hope i´ll get it. Wanna see for my self. Even if it´s clear error and they doing 100% correct by removing the money. See the error for my self would help me accept it all more easily. I think it would help me atleast.

 

[Temprush]

Whilst I agree that a DDOS attack sabotaging my big bets/ winnings looks rather convenient, and I'd be dubious and annoyed too, continuously repeating how how pissed off you are isn't going to speed anything up.

These kind of attacks are devastating and take a long time to sift through - just look at what happened at Betat not that long ago. So although I sympathize with the OP to a point, perhaps it's best to just give VS a chance to sort it out, eh

Yes, you are right about that, repeating my anger dont help anyone, i apologize for that. Now i'm trying to look from an other angle,and will absolutely let them the time and chance to investigate it fully.
No matter the outcome, ill accept the final decision as long everything is correct from both parts and the evidence is there to support it. in a log or something for me to see.! As long as i get that i'm going to get more satisfied.

 

[greylady]

Um sorry about that. shouldn't wrote that and i know the investigation is ongoing, now its a new day and im little more calm than before. Like you said, lets see what´s going to happen. Im grateful for the help i'm getting. Thanks everyone and please if i wrote something inappropriate and you feel like it´s wrong from my part. Please write to me, and ask why or tell me to remove if there is anything you don´t feel is correct. I want to do right by me and not throw dirt for nothing.

Thanks again everyone, and thanks casinomeister for this site.

It's a dignified man that can accept he is in the wrong and apologise - well done.

 

[everyday]

From what ive seen in the past, this type of attack overwhelms the servers which cause games to lag and the site. And in some cases make them unplayable but I havent heard of a case where the winnings are incorrect.

I personally can understand you being upset. Not just by the situation but the email you got seems to be final. It would help if they were investigating, to explain this to you in it and not say "sorry your money has been taken and whatever is left in your account is yours". I get that Dan said they are still investigating but not sure why they gave you a finalized email then.

I feel if they do take your money, they need to provide sufficient evidence that a ddos attack made the game payout wrong. But lets see what Dan comes up with.

Couldn't agree with you more about how the email hoped to finalize this situation..makes me very uncomfortable. Now thinking of the long term consequence of their decision and how it would impact online gaming in the future. Who should be responsible in the event of an attack? If you decide to set up a web based company, should you also accept the risk as these hacks and attacks are happening with increasing frequency? Is there any type of insurance plan out there for casinos to cover the possible loss?

Depending on the outcome here, my online gambling days may be numbered if I can't trust that my winnings are safe, especially after months of drought. No warning to the players about an attack in progress is not acceptable.

 

[greylady]

This is the part I don't understand, this I get on a daily basis with VS so how could the game continue to play if it lost connection with the server? Am I missing something?

 

[Oscar Arnhem]

Does this mean when i hit a BIG prize they can say ,sorry DDOS attack you dont get the money or worst i hit a 10k prize and lost all the money again and after they say , sorry the 10k prize was not correct (DDOS attack ) we still get 10k from you??

 

[Temprush]

Couldn't agree with you more about how the email hoped to finalize this situation..makes me very uncomfortable. Now thinking of the long term consequence of their decision and how it would impact online gaming in the future. Who should be responsible in the event of an attack? If you decide to set up a web based company, should you also accept the risk as these hacks and attacks are happening with increasing frequency? Is there any type of insurance plan out there for casinos to cover the possible loss?

Depending on the outcome here, my online gambling days may be numbered if I can't trust that my winnings are safe, especially after months of drought. No warning to the players about an attack in progress is not acceptable.

I understand your fear. Feel the same as you right now. But they are investigating that at least, like someone else said here, that they could have ignored that and pretend that it never happen or money never existed.
But to be clear, my intention has never been to scare any one of you from playing at video slots, or any other site. Just felt the need of help and was recommended to join this site.

Despite what has happen, i like the site, with the race and battle on so on. And with my issue, i very much hope to receive evidence of Ddos/malfunction that cause them revoke the money i had. (revoke. Is that correct word to use? sorry for my bad english sometimes)
But anyway
I will post the answer ill get for you read and judge for your self. Ill take screenshot of the mail, just hiding name and other credentials. Just the message will be clear for reading, rest of it will be cut of or blurred if that is okey?

I most certainly don´t give wrong information or say bad thing they don´t deserve regarding this casino, or any other site.

Regarding the risk and responsibility i'm also curious how it really works. I mean, we have no idea if the site is hacked/Ddos or something else is happening. So a warning, email, popup or whatever to all when they discover the attack/problems if that it´s possible, saying that theré´s a chance of this happening if u keep playing? i dont know really, but VS is doing what they can i suppose and i hope for the best right now.

Take care everyone

 

[lnspin]

Hi Temprush,

Unfortunately, on Monday the 29th of May, the business was effected by a DDOS attack. This is a Distributed Denial of Service (DDoS) attack which was an attempt to make our online services unavailable by overwhelming it with traffic from multiple sources.

This affected a technical issue on of our game providers ‘Stakelogic’ and its games where there was an endless loop of ongoing bets which were being cancelled and refunded back to the players who were at that time wagering. From our investigations, this only affected 18 of our players in total.

Currently investigations are still ongoing to establish what winnings need to be refunded from the available balances of these accounts affected of which winnings are invalid.

Br,

Daniel

i Can guarantee that none of those 18 players were losers.

 

[Dan.Videoslots]

Hi all,

We are still doing the investigation, but I will try to explain what happened and why it took us two days to notice that we even had affected players.


This is what happens when you make a bet on our site.

We send a request to the provider when the players make a bet and then we will get a reply on the request and then the spin have ended.

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back. So even if the player were offline during these two days, the funds would continue to grow because of the endless loops of refunds that credited a lot of money on the player's accounts.


I am sorry if the communication against the players was poor, and I agree that it could have been better but this was an issue we have never experienced before and it took some time to understand the reason behind everything.

We will be in contact with the players when the investigation is done, and we are treating this as a high priority.

Br,

Daniel

 

[lockinlove]

Hi all,

We are still doing the investigation, but I will try to explain what happened and why it took us two days to notice that we even had affected players.


This is what happens when you make a bet on our site.

We send a request to the provider when the players make a bet and then we will get a reply on the request and then the spin have ended.

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back. So even if the player were offline during these two days, the funds would continue to grow because of the endless loops of refunds that credited a lot of money on the player's accounts.


I am sorry if the communication against the players was poor, and I agree that it could have been better but this was an issue we have never experienced before and it took some time to understand the reason behind everything.

We will be in contact with the players when the investigation is done, and we are treating this as a high priority.

Br,

Daniel

Did the wins match the paytable for the slots he won on? If so, then this loop or refund issue wouldnt make sense.

And why has this not happened before during your DDOS attacks?

 

[Dan.Videoslots]

Did the wins match the paytable for the slots he won on? If so, then this loop or refund issue wouldnt make sense.

And why has this not happened before during your DDOS attacks?

Hi lockinlove,

The bets never got deducted, and the bets got refunded over and over again. Different providers have different technology and integrations. I can't go into those details since I don't have that technical knowledge. We will be in contact with the creator of this thread, and I hope that we will have a resolution of this soon.

Br,

Daniel

 

[Temprush]

Hi all,

We are still doing the investigation, but I will try to explain what happened and why it took us two days to notice that we even had affected players.


This is what happens when you make a bet on our site.

We send a request to the provider when the players make a bet and then we will get a reply on the request and then the spin have ended.

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back. So even if the player were offline during these two days, the funds would continue to grow because of the endless loops of refunds that credited a lot of money on the player's accounts.


I am sorry if the communication against the players was poor, and I agree that it could have been better but this was an issue we have never experienced before and it took some time to understand the reason behind everything.

We will be in contact with the players when the investigation is done, and we are treating this as a high priority.

Br,

Daniel

Thank you for providing info about this.
So for me that was playing ALOT since i deposit first time . as i played did i got stuck directly?, was it one or more provider/ are you allowed to tell us name of the provider/s were all of this providers slots affected by this loop? And how much did the game send out each request, was it the same amount every time, or different amount each request

 

[Dan.Videoslots]

Thank you for providing info about this.
So for me that was playing ALOT since i deposit first time. and played got stuck in this loop, was it one or more provider/ are you allowed to tell us name of the provider/s were all of this providers slots affected by this loop? And how much did the game send out each request, was it the same amount every time, or different amount each request

Hi Temprush,

I will have to wait until the investigation is done before I can say anything but I am also sure that we will contact you when we have more exact info.

Br,

Daniel

 

[lockinlove]

Hi lockinlove,

The bets never got deducted, and the bets got refunded over and over again. Different providers have different technology and integrations. I can't go into those details since I don't have that technical knowledge. We will be in contact with the creator of this thread, and I hope that we will have a resolution of this soon.

Br,

Daniel

But what about the video he provided that shows his bets being made and him in free spins where he won a bunch of the money that was supposedly removed?

 

[Temprush]

But what about the video he provided that shows his bets being made and him in free spins where he won a bunch of the money that was supposedly removed?

Im curious to! was my money "fake-money" but real at the same time? then i really wasted my time for nothing at all, and doing that without me even knowing that? or do i understand the whole thing wrong? Feeling very confused right now and not sure what to think.

 

[nojoke]

Another nail in the coffin.

THERE ARE TOO MANY ANOMALIES THESE DAYS !

The excuses do not cut the mustard.

 

[naththo]

Temprush

I am sorry you have lost a lot of your winning but I am sure there is a way they can recover from the loss for many players were affected by it. I just hope you can just try be patience and wait for the result of investigation from videoslots, it takes time.

It happens to many other casino back then. Even 3Dice copped it pretty bad one night I remember I tried to play tournament then suddenly got interrupted by a real massive DDOS attack. It was hard to put stop, it took up to 30 minutes for 3Dice technical service to stop the DDOS before we were able to return and resume tournament. DDOS attack is very severe and it is a lot of effort to stop it and recover from there. Difficult level to do so. Only well experience/clever geek can do that to fix it, it takes time.

Just hoping that you can recover your loss of it soon. Being patience usually pays off.

Nathan.

PS Try not to make mod/admin really cranky who manage the forum here.

 

[Temprush]

Temprush

I am sorry you have lost a lot of your winning but I am sure there is a way they can recover from the loss for many players were affected by it. I just hope you can just try be patience and wait for the result of investigation from videoslots, it takes time.

It happens to many other casino back then. Even 3Dice copped it pretty bad one night I remember I tried to play tournament then suddenly got interrupted by a real massive DDOS attack. It was hard to put stop, it took up to 30 minutes for 3Dice technical service to stop the DDOS before we were able to return and resume tournament. DDOS attack is very severe and it is a lot of effort to stop it and recover from there. Difficult level to do so. Only well experience/clever geek can do that to fix it, it takes time.

Just hoping that you can recover your loss of it soon. Being patience usually pays off.

Nathan.

PS Try not to make mod/admin really cranky who manage the forum here.

Yeah i feel sad about my winning, and can´t help to feel stupid if my money wasnt my and fake, or what it´s called. And i got happy when i won. How should i know if that´s the case? cant recall my money increasing while doing nothing? played most of the time, but didn't notice that. Still Dan said they will write to me about it when it´s done. Thank you Daniel for that. appreciate it very much.

wondering when and on what game this should loop begun for me,

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that win is fake or real, i don´t know, really thought it was real, still believe that. But i can´t know for sure

No don´t wanna offend anyone or do something, not intentionally, sorry can´t always find the words in english to write correctly answers and so on. Hope you understand enough anyway. Thanks for the heads up btw Was playing a battle when the game stopped working for us all, but was playing battle that cost 0 to join u know those freespins in prize pool,
but Ddos started that day and at that time? Anyone know if there were more than one ddos attack or just one? . What day did that occur, do you remember? Sorry but you are talking about the tournament in videoslot.com? or is me that understood wrong? Thanks for taking your time writing here to

Edit* Don´t know how many user is online on daily basis? can imagine it is kinda many players everyday. But have no idea, anyone know? cuz was thinking that Dan said there were 18 in total that this happen to?! Not sure if u can answer this but, have to ask.

Did 18 of us play same provider same/near time? Were there more players playing this/these machines but not everyone got caught in this loop? 18 sound like a small number playing on videoslots.com and that providers machines.

Like i said, have no clue how many players there are on daily basis, and had to ask understand if u cant give a answer. Thanks

 

[imteaz]

Hold on a sec! He won big jackpot, now video slots came up with an excuse that it DOS attack, so they took his money without notified him?

Wow, how easy for Casino, just to remove your winnings. I can confirm one thing here, if you were DOS attacked, your server will get slow, and might get not response or will go offline, But it has nothing to do with winning. I work in IT sector, i know how it works, Also work as web developer.