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VideoSlots removed my winning cuz of some ddos attack

Hi all,

We are still doing the investigation, but I will try to explain what happened and why it took us two days to notice that we even had affected players.


This is what happens when you make a bet on our site.

We send a request to the provider when the players make a bet and then we will get a reply on the request and then the spin have ended.

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back. So even if the player were offline during these two days, the funds would continue to grow because of the endless loops of refunds that credited a lot of money on the player's accounts.

But that wasn't the case here, he has a video showing him win, unless the amount you removed was over and separate to the win then it doesn't make sense. Obviously if I was playing say £2 bets, lost and came back 2 days later noticed my balance had gone up £2000 I would know something was wrong, but in this case it was winnings, assuming of course the video relates to the winnings/money that were confiscated.
 
Hold on a sec! He won big jackpot, now video slots came up with an excuse that it DOS attack, so they took his money without notified him?

Wow, how easy for Casino, just to remove your winnings. I can confirm one thing here, if you were DOS attacked, your server will get slow, and might get not response or will go offline, But it has nothing to do with winning. I work in IT sector, i know how it works, Also work as web developer.

According to what was posted here, it´s say that my account and (17 players? not sure number is correct) more somehow got refund or something we got caught in some loop?. Not sure how, how much we talking about, not how often this money was credited, don´t have a clue when this started either, can´t say that i saw any increase of money either except at winning, but balance also decreased. while playing.
 
But that wasn't the case here, he has a video showing him win, unless the amount you removed was over and separate to the win then it doesn't make sense. Obviously if I was playing say £2 bets, lost and came back 2 days later noticed my balance had gone up £2000 I would know something was wrong, but in this case it was winnings, assuming of course the video relates to the winnings/money that were confiscated.

this is the time and date of the video at least.
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not sure if that help anything. If anyone wants to look. It´s screenshots from my phone.
 
How many times player can confisticate / refuse bets and gaming history , saying : i had ddos attack. ??

Casino has anyway allways reason when they want or somehow do it . This was 18 players. Wtf.

If it was 1800 players , i could understant this.:D
 
How many times player can confisticate / refuse bets and gaming history , saying : i had ddos attack. ??

Casino has anyway allways reason when they want or somehow do it . This was 18 players. Wtf.

If it was 1800 players , i could understant this.:D

Something is not right here at all regardless to what Dan has stated.

Or maybe these 18 players are high rollers & this affected the server at a different level , thought that casino servers are nearly bullet proof.
 
I was a VIP at VS but permanently closed my account a while ago... I had regrets but after reading this Im happy I cant re-open my account. I mean come on! What is this??? After reading this thread(and the "trancemonkey" thread) I cant not understand how anyone can trust VideoSlots now? How do you dare playing there now?? wow!

There is only one thing do solve this and that is to PAY the players no matter what! Even if its a malfuction, the casino should have som kind of security programs that disconnects any spin/the casino if anything is not 100% working...failing to do this the casino have to take the cost, thre is nothing to investigate here, pay or lose all the trust!

If you players have a crazy winning streak there in the future you will be scared of those DDOS attacked that only occour at VideoSlots time after time. Can you be 100% you won fairly?

If this can happen...to the benefit to the player....which rarely never happen...how many times have this happen of the benfit to the casino? Whould the player even get notified and compensated if nobody noticed?
 
I was a VIP at VS but permanently closed my account a while ago... I had regrets but after reading this Im happy I cant re-open my account. I mean come on! What is this??? After reading this thread(and the "trancemonkey" thread) I cant not understand how anyone can trust VideoSlots now? How do you dare playing there now?? wow!

There is only one thing do solve this and that is to PAY the players no matter what! Even if its a malfuction, the casino should have som kind of security programs that disconnects any spin/the casino if anything is not 100% working...failing to do this the casino have to take the cost, thre is nothing to investigate here, pay or lose all the trust!

If you players have a crazy winning streak there in the future you will be scared of those DDOS attacked that only occour at VideoSlots time after time. Can you be 100% you won fairly?

If this can happen...to the benefit to the player....which rarely never happen...how many times have this happen of the benfit to the casino? Whould the player even get notified and compensated if nobody noticed?

The only thing i can say with 100% is that this have never happen to me before. Slow payment sure, but never anything similar to this. And, extremely rare that i win this much, but i sometimes try very high bets from time to time and thought my luck finally turned to my favor. I was so so wrong, the luck didnt hit me, That luck had opposite effect in end for me. Had i known anything was wrong, i wouldnt have kept playing nor would i created this tread. But we´ll see what the verdict becomes
 
Well... I am glad I wasn't playing when this DDOS occurred, but I'd like to know why a casino as good as VideoSlots would suddenly use an excuse like this to take any winnings that you got? Until VideoSlots has hard facts on if you were actually payed / won or not, they shouldn't pay anyone, but refund bets which is what they did. If VS needed the money so bad, they could ditch the weekly race for example and instantly, they would have 60K more money a week.

I see no reason why they would use a situation that is beyond their control to take money back and lose customers over it. That seems like a piss poor strategy considering how long it took for them to build up a reputation and be accredited here.

In the end... I am hopeful they will have the situation resolved and maybe compensate the customers who were effected by the DDOS.

Good Luck to you, OP. Just continue to wait it out.
 
The only thing i can say with 100% is that this have never happen to me before. Slow payment sure, but never anything similar to this. And, extremely rare that i win this much, but i sometimes try very high bets from time to time and thought my luck finally turned to my favor. I was so so wrong, the luck didnt hit me, That luck had opposite effect in end for me. Had i known anything was wrong, i wouldnt have kept playing nor would i created this tread. But we´ll see what the verdict becomes

Sure I cant trust you when I dont know you but what happen happend...like Dan says. When I played there and these attacks occoured the casino was slow and disconnected often... Interesting if any other players here noticed the same at the time this happend...anyone?

Btw that video of the free spins in the Thief slot isnt very superbig considering the bet size.... Ive won much more on smaller bets at VS... And if this malfunction made your balance stay the same after each losing spins and you saw a chance to take advantage of the malfuction atleast I would not dare coming here whining about not getting payed...when its pretty easy to check afterwards.

Still...its an easy way for the casino themselv to set up a system alarming if some players suddenly get an extreme high payout % just compareing the casinos own player balance, winning/losses...even if a third party server gives wrong values the casino could (and probably do) monitor the actual balance/betsize and payout dure different timeperiods...and alarms getting of if some values gets illegal or atronomical in some way....
 
Something is not right here at all regardless to what Dan has stated.

Or maybe these 18 players are high rollers & this affected the server at a different level , thought that casino servers are nearly bullet proof.

Well what Tech is telling Dan doesnt even make sense at all. First of all a DDos attack doesnt interfere like they are claiming.

Secondly, this player has video proof and screenshots showing there was no lag, errors and the game was playing normal. I used a vpn to access a netent game to look at the paytable and can confirm the player was paid the correct amount. People who can play netent can double check to see im correct.

Thirdy, the email is a final decision. Suddenly when the player comes here, there is an investigation.

Im a huge fan of videoslots and pump their tires as most of you see but this seems pretty damn strange. Also, the email they sent the player is beyond terrible.


That being said, We are going to have to wait with what Dan comes back with but so far the explanations given dont add up
 
Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.
 
The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

To me this sounds like a situation where the player knew or should have known that something was wrong.
 
Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.

Okey! So u mean that i was credited that much and didnt notice or is that part of my "win" so it got mixed together and hard to see? Sorry if im slow. Really trying to understand all of this. I searched for Stackelogic, and i can confirm that i played a game called "The Book" got 30 free spin in that game but never got to play those. Cuz i couldnt get into the game anymore even how much i tried refreshing. Tried now and can get in but those spins aren't there anymore, Maybe you reset my account because of this error? Thanks for reply
 
Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.

I get what you are saying i think.

So say the player only had a £10 balance from a previous win. The malfunction that occured kept adding more £10s to his account till he had a good balance. Then used the big balance to place really high bets which some won .

So in otherwords the videos okay the problem is the money he was using for the bets was not his.

The £10 i used was just a random figure to explain what i mean.

Well what you posted explained it very well. People were under the assumption he hit that huge win during the attack. But now you have made it clear he had kept getting paid a previous win and used that balance which was not his to hit the huge win.

No wonder you cancelled his withdrawal. As always there are two different sides to a story and once facts are made clear its obvious who is in the right.
 
I may not be Videoslots greatest fan but what happened to innocent until proven guilty? I think we should give Videoslots an opportunity to respond after their investigations and then if there is still confusion surrounding the explanation then this should be the opportunity for everyone to seek clarification.

I have every faith that Videoslots will do what is right :)
 
Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.

Thats a much clearer explanation

Looks like you guys have alot of figuring out to do. If the player had a balance already and didnt dip below his money then he would have won this regardless. If he did dip into the error funds than whatever he won with them should be removed.

Just curious about the email that was sent as a final decision but once the player came here you guys decided to do an actual investigation.

Either way, have fun it looks like a fun one :D

To me this sounds like a situation where the player knew or should have known that something was wrong.

It seems it was dripped fed to him over many days. With his bet sizes he may not have noticed.
 
Thats a much clearer explanation

Looks like you guys have alot of figuring out to do. If the player had a balance already and didnt dip below his money then he would have won this regardless. If he did dip into the error funds than whatever he won with them should be removed.

Just curious about the email that was sent as a final decision but once the player came here you guys decided to do an actual investigation.

Either way, have fun it looks like a fun one :D



It seems it was dripped fed to him over many days. With his bet sizes he may not have noticed.

I didnt know that unfortunately. And im glad they did an investigation and gave me an answer. still sad about the winning and that all of this happn. To be honest it´s not fun hearing that i missed something like that and should understood something was wrong. Okey i missed that sorry.. But cmon, if you playing many hours different bets, all from 2-1000 kr it´s not always easy to catch a malfuction or what u call it.. Sure someone else maybe spotted it. But i didnt sorry. I still want to hear more, but Thanks Dan for the info anyway.
 
I didnt know that unfortunately. And im glad they did an investigation and gave me an answer. still sad about the winning and that all of this happn. To be honest it´s not fun hearing that i missed something like that and should understood something was wrong. Okey i missed that sorry.. But cmon, if you playing many hours different bets, all from 2-1000 kr it´s not always easy to catch a malfuction or what u call it.. Sure someone else maybe spotted it. But i didnt sorry. I still want to hear more, but Thanks Dan for the info anyway.

Well lets just hope you didnt know you got 8200 euro and decided to free roll with it, with huge outrageous bets hoping to win a bunch of money before they noticed and cashed it out. :thumbsup:

Because if you did, you wasted mine and everyone elses time that could have been used playing bonanza...I mean buffalo blitz :D
 
Well lets just hope you didnt know you got 8200 euro and decided to free roll with it, with huge outrageous bets hoping to win a bunch of money before they noticed and cashed it out. :thumbsup:

Because if you did, you wasted mine and everyone elses time that could have been used playing bonanza...I mean buffalo blitz :D

I didnt have that much money before i won. Not near that much. And not much i can say to prove it. I'm NOT that stupid to create this tread and laying sleepless for money that isnt mine or Believe i can steal(scam or what word is most fitting a casino or any other company that handles these kind of stuff. Not meaning to come as rude to anyone of you. Its not easy or fun for me either to maybe have wasted lots of time, energy on something that may not even be mine after complete investigation. I WISH that i had seen it then i wouldnt feel upset/angry/sad. Just saying, rest is up for everyone to believe. Anyway wanna thank all for the help i got... And i'm rather called stupid than a called liar.
 
Hello everyone.

The example Paul7388 gave is completely correct, this is what has happened.

We are still investigating this issue, and we before we have all the facts of what has happened we would prefer to not speculate or comment further. I would like to point out that we believe this is an honest mistake from Temprush’s side, should we have even a suspicion that this was a conscious attempt, we would have blocked the account immediately. As soon as this issue became known to us, we decided to remove the winnings from the account, to prevent it from being used further and to let us go over it and see what part of the winnings comes from the faultily credited funds and Temprush’s own. Our intention is to review it and credit the funds that is rightfully his to the account.

I would like to inform you all that this investigation has been ongoing since we discovered it, it has never been on pause or similar, and we will have a much clearer picture of the events tomorrow.

I will keep you all updated as the investigation is completed, and I would like to thank you for your patience and understanding.

Best regards,
Daniel.
 
I didnt have that much money before i won. Not near that much. And not much i can say to prove it. I'm NOT that stupid to create this tread and laying sleepless for money that isnt mine or Believe i can steal(scam or what word is most fitting a casino or any other company that handles these kind of stuff. Not meaning to come as rude to anyone of you. Its not easy or fun for me either to maybe have wasted lots of time, energy on something that may not even be mine after complete investigation. I WISH that i had seen it then i wouldnt feel upset/angry/sad. Just saying, rest is up for everyone to believe. Anyway wanna thank all for the help i got... And i'm rather called stupid than a called liar.

haha yeah it was tongue in cheek. I wouldnt have put in any effort if I thought you did that.

This really sucks for you but dont lose all hope yet they are still looking into it.

Edit: just saw Dans post and he vouched for you what more could you possibly need ;p

Ive thought you handled yourself pretty good in here considering the circumstances and whatever happens hopefully you will stick around the forum. Its great and useful for us gamblers.
 
In you we trust Dan!

Good luck to the OP though. It's like the Wishmaster came down and tore open his chest and ripped out his heart. From euphoria to a wanting to puke feeling. Just a terrible terrible experience to go through and right now he must be on pins and needles waiting for this decision.
 
No wonder you cancelled his withdrawal. As always there are two different sides to a story and once facts are made clear its obvious who is in the right.

I don't think its obvious at all. If he was high rolling then he quite possibly didn't notice it being drip fed back, its less than 2 euro per minute (8200 euro over 72 hours), if he was playing 60+ euro per spin, possibly 10 spins per minute, is it that unlikely that he would have noticed? I play 60p a spin sometimes, I wouldn't notice 0.6p being added to my balance every 10 spins.

You then have the added complication that if his balance had dropped to 0 he may have deposited again, and still hit the big win, so how would it be fair to take it off him now? Obviously if his account history shows he usually deposits once then if he loses he doesn't deposit again until a week later, then fair enough, but if he regularly deposits say £1000, loses, deposits straight away, loses, deposits straight away, then it would be more complicated.

Personally I think there should be more looked at than 'did he win with his own money or not'. Sure Dan will check it all properly though :)
 
Hello everyone.

The example Paul7388 gave is completely correct, this is what has happened.

We are still investigating this issue, and we before we have all the facts of what has happened we would prefer to not speculate or comment further. I would like to point out that we believe this is an honest mistake from Temprush’s side, should we have even a suspicion that this was a conscious attempt, we would have blocked the account immediately. As soon as this issue became known to us, we decided to remove the winnings from the account, to prevent it from being used further and to let us go over it and see what part of the winnings comes from the faultily credited funds and Temprush’s own. Our intention is to review it and credit the funds that is rightfully his to the account.

I would like to inform you all that this investigation has been ongoing since we were notified about it, it has never been on pause or similar, and we will have a much clearer picture of the events tomorrow.

I will keep you all updated as the investigation is completed, and I would like to thank you for your patience and understanding.

Best regards,
Daniel.

Thank you for the information regarding this!
I understand more now why you removed my winnings. But didn't before and cuz i never got any explanation, except that there was a random security check first. But heard not much why the money disappeared that´s why i created this tread. It wasn't to say bad things about video slots or anything else. Just didn't know what to do, and felt that you took my money for nothing. Just hoping that at least some of the money is mine.
I can understand why some think that less of me and believe what they believe. Just hoping that not everyone judge me for something i missed to see. But now more know that you have an investigation that´s working and again i really hoping that i have money in that balance when it´s finished .

It´s a shame that some always think the worst in people and mistakes can´t be done. Sorry if you feel like i wasted your time. Not in the mood to get accusation based on assumptions so please stop doing that. I came here for help and got that. So i'm satisfied with that. If you like to discuss whether i'm lying or not, please create an other tread about that. Thanks for your understanding and thanks to everyone that has been helping and supporting
 
Thank you for the information regarding this!
I understand more now why you removed my winnings. But didn't before and cuz i never got any explanation, except that there was a random security check first. But heard not much why the money disappeared that´s why i created this tread. It wasn't to say bad things about video slots or anything else. Just didn't know what to do, and felt that you took my money for nothing. Just hoping that at least some of the money is mine.
I can understand why some think that less of me and believe what they believe. Just hoping that not everyone judge me for something i missed to see. But now more know that you have an investigation that´s working and again i really hoping that i have money in that balance when it´s finished .

From what I can see, everyone is on your side.:thumbsup:
 
I don't think its obvious at all. If he was high rolling then he quite possibly didn't notice it being drip fed back, its less than 2 euro per minute (8200 euro over 72 hours), if he was playing 60+ euro per spin, possibly 10 spins per minute, is it that unlikely that he would have noticed? I play 60p a spin sometimes, I wouldn't notice 0.6p being added to my balance every 10 spins.

You then have the added complication that if his balance had dropped to 0 he may have deposited again, and still hit the big win, so how would it be fair to take it off him now? Obviously if his account history shows he usually deposits once then if he loses he doesn't deposit again until a week later, then fair enough, but if he regularly deposits say £1000, loses, deposits straight away, loses, deposits straight away, then it would be more complicated.

Personally I think there should be more looked at than 'did he win with his own money or not'. Sure Dan will check it all properly though :)

Maybe you are right. But it has not been confirmed yet how much exactly had been credited to his account at one time.

As it was a win that got recredited several times i am guessing it was more than loose change.

Also fact that the player was betting only between amounts 2-1000 k like he normally does and his winning spins were then on 6000k or 60euro bets it seems more than a coincidence.

And if it was me and i genuinely believed i had done no wrong i would be fuming and demanding it got took as far as it can . I would not be okay well least i know why so thats it.

Besides like Dan says we should know by tomorrow what happened so best not speculate.

Once its clear whether the player was playing non stop while the money was being added slowly or if he logged back in to find a bigger balance things will be clearer.

But i find it quite hard to believe you would not notice 8200 euro.
 
Hope this gets sorted OK. Sounds like it's going down the right path.

It's a shame that people who conduct DDoS attacks don't put their obvious tech skills to a positive use in the world rather than waste their sad little lives away bringing misery to others. Hey ho. :rolleyes:
 
Maybe you are right. But it has not been confirmed yet how much exactly had been credited to his account at one time.

As it was a win that got recredited several times i am guessing it was more than loose change.

Also fact that the player was betting only between amounts 2-1000 k like he normally does and his winning spins were then on 6000k or 60euro bets it seems more than a coincidence.

And if it was me and i genuinely believed i had done no wrong i would be fuming and demanding it got took as far as it can . I would not be okay well least i know why so thats it.

Besides like Dan says we should know by tomorrow what happened so best not speculate.

Once its clear whether the player was playing non stop while the money was being added slowly or if he logged back in to find a bigger balance things will be clearer.

I have been angry trust me, talked with support, tried to make them call me. Sent emails to them asking what is going on. B ut got message here to calm down.
The bet is in swedish kronor. to clarify 1 euro is equal to 10 swedish kr i with bet as 2-1000 is in euro 0,2-100 euro. So you all know that. Don´t always bet huge. sometimes i try, sometimes i bet small all the way. sometimes i bet more all the way. Don´t follow a special pattern for betting.

Ill google translate some of my message if that´s ok with translate?
first one to my account manager :

Hey! Can you check what happens to my account? Seems no answer! It is "disabled" so can not withdraw money or play anything. Is it something you do on the routine, so that members can only check their balance but do not play or withdrawal them. Currently has 130000 thousand kronor that are locked without giving me any reason why.
This is how it stands for me suddenly.

got this back

Hello Daniel,

Thank you for your e-mail.

I understand and I would very much like to give a right message at once about what is applicable and what to keep. But, when the investigation is not complete and managed by my colleagues, I can not promise anything about it.

It is very regrettable that this occurred. As soon as I get more message, I will return to you.

Have a nice afternoon!

// Sincerely,

J****han F**n*
Loyalty Coordinator

One more

Hello Daniel,

I hope you have had a good day.
I contact you today regarding the earnings money you had here with us.

Unfortunately, we were subjected to a DDOS attack earlier that paused the connection between our servers and the Game Provider, which affected the update on this, and this has now been restored.
You were therefore credited incorrectly so that's why the earnings money has been withdrawn to us, the money you have on your balance is yours.
We apologize so much for this.

If you have any questions about this or something else, please feel free to contact us either via email or in Live Chat.
We are available to you 24 hours a day, every day of the week.


Best regards,

Jonathan P
Customer Support
Videoslots.com

I wrote this back:
have zero Kr on that damn account so it's great fun to log in again ... My day was fine until a while ago .. Now it's so damn bad ..
I send them this mail to!
Can you get me a copy of all my bets and the attack in a file that I can open and go through? So all relevant info about what has happened was worth our gold and I should have the right to demand that right?
Sincerely

Few of my mail. Tried the chat several time to. Tried to make them call me so on"!

Sorry but this is direct translated from swedish to english. hope its readable

But yeah i tried to get an answer, i was mad, sad u name it. And didn't have that kind of money until i won. Sorry but that´s the truth. Im not happy, but atleast im getting some answers.
Didnt help me at all to be pissed, all i got/have is headache and bad response. Feel free judge me how you please. but Now were moving forward and i closer to get the answers i demanded,.
 
As it was a win that got recredited several times i am guessing it was more than loose change.

I read it as the stake was refunded numerous times, not a win :confused:
If it was 1 x stake, depending on the frequency, I still think it would be hard to spot. Obviously if the full 8200 was done in one go you would expect to notice it, not so much if it was once per minute, once per 5 minutes. Quite possibly though if you went to bed, got up 8 hours later and your balance had increased by 1000 euro though.
 
I read it as the stake was refunded numerous times, not a win :confused:
If it was 1 x stake, depending on the frequency, I still think it would be hard to spot. Obviously if the full 8200 was done in one go you would expect to notice it, not so much if it was once per minute, once per 5 minutes. Quite possibly though if you went to bed, got up 8 hours later and your balance had increased by 1000 euro though.

The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours)

Thats what i mean its not clear exactly how much was added and at what interval.

If i was betting 20p a spin i might not notice a £1 getting added every 25 spins on autoplay. But id notice say a tenner . But also if it was getting added every 20 minutes or so then between bedtime and logging in the balance would be considerably higher.

Thats the bit thats weird. As its getting added for up to 72 hours then i would imagine not many people would be playing 72 hours straight.
And maybe its just me but i tend to have a rough idea what my balance is when i go to bed so would notice a difference 12 hours later.

Tho did one time have a good session and went to bed. Basically not sure if i forgot or thought i had been dreaming about slots but only when i logged back into account next day i saw big balance and it came back to me about last session i had played lol. That was a pleasant surprise.
 
Nobody is judging you.

I hope it all ends up a happy ending and you get paid the winnings or at least a large sum of it.

I will never know what it feels like to bet that high lol . Hope it all works out okay in the end for you:thumbsup:

It can be my that my english isnt that good and understand but not always understand whole meaning. But feels like a few is doing that. If not and i missunderstood, im sorry if i said anything bad
 
The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours)

Thats what i mean its not clear exactly how much was added and at what interval.

I agree, I was going from this

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back.

Different things being said at different times, refund and money back suggests to me it was the stake that was refunded endlessly, not a win, but then what you quoted says the win, so its hard to tell which is right :what:
 
I agree, I was going from this



Different things being said at different times, refund and money back suggests to me it was the stake that was refunded endlessly, not a win, but then what you quoted says the win, so its hard to tell which is right :what:

Maybe Dan is not a 'techie' and is trying to relay what the techies are telling him without fully understanding himself - who knows? :)
 
Hi all,

We are still doing the investigation, but I will try to explain what happened and why it took us two days to notice that we even had affected players.


This is what happens when you make a bet on our site.

We send a request to the provider when the players make a bet and then we will get a reply on the request and then the spin have ended.

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back. So even if the player were offline during these two days, the funds would continue to grow because of the endless loops of refunds that credited a lot of money on the player's accounts.


I am sorry if the communication against the players was poor, and I agree that it could have been better but this was an issue we have never experienced before and it took some time to understand the reason behind everything.

We will be in contact with the players when the investigation is done, and we are treating this as a high priority.

Br,

Daniel

Sorry but I have only read up to here so far but I understand that something like 18 players where effected so it is understandable that it went undetected for 2 days. I presume that a number of those effected amassed a large amount of money in their account? If so has anyone cashed out before the trouble was detected?
 
So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?
 
Sorry but I have only read up to here so far but I understand that something like 18 players where effected so it is understandable that it went undetected for 2 days. I presume that a number of those effected amassed a large amount of money in their account? If so has anyone cashed out before the trouble was detected?

See, this is why i never cash out! Never know if its real or not. Join us next for another random adventure on the slots.
 
So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?

No need for a witch hunt imo. Dan and his team already looked into it and verified it was an honest mistake and they can see a whole lot more than us
 
No need for a witch hunt imo. Dan and his team already looked into it and verified it was an honest mistake and they can see a whole lot more than us

I'm not trying to do witch hunt here. I didn't read Dan said it was a mistake from VS yet- it was my mistake that I didn't read full thread, I just read Dan said the player used the money that was added from DDOS attack so I think it would be helpful to see that is not the case, that's all.

Many people have posted their financial history here to prove the casino is doing wrong.

By the way what made you think I'm doing witch hunt?
 
I'm not trying to do witch hunt here. I didn't read Dan said it was a mistake from VS yet- it was my mistake that I didn't read full thread, I just read Dan said the player used the money that was added from DDOS attack so I think it would be helpful to see that is not the case, that's all.

Many people have posted their financial history here to prove the casino is doing wrong.

By the way what made you think I'm doing witch hunt?

No no. I mean Dan said that the player wasnt aware of the situation and didnt take advantage of it because he simply didnt know what was going on.

He has vouched for the player so I just didnt see what the point was posting how much he deposited. But feel free I think Im a bit confused by your post sorry if I offended you :)
 
No no. I mean Dan said that the player wasnt aware of the situation and didnt take advantage of it because he simply didnt know what was going on.

He has vouched for the player so I just didnt see what the point was posting how much he deposited. But feel free I think Im a bit confused by your post sorry if I offended you :)

no, no I was not offended but rather surprised that my post could be seen as a witch hunt, and worried OP might think a same way.

I hadn't read Dan said OP was not aware of the situation when I wrote my first post in this thread-lesson learned. always read full thread before the post-, I just read 8k was added in his account wrongly and he used that money to play the game that gave him a big win, and I think Dan said money was added while the players were offline on another post, so I just assumed either OP bet crazy knowing the money didn't belong to him after he found the huge increase on his account after he logged in, or simply VS froze the wrong account.

Anyway, it was my mistake, you are entitled to be confused, because my post came after Dan's post to point out that OP was not taking any advantage.
 
A DOS attack sends out a string of commands, so depending on what the in-put ( command) was, that is what will happen. The command could of been to multiply amounts. That command then can get stuck in a virtual spiral/ tunnel for as long as its been commanded to do so. The fact that there was only 18 players could mean it was just on one game? But I agree VS should have an insurance policy in place, just like a bank does when attacks happen. The players are trusting the casino with their money. OP, try to stay away from the forum for a bit, it will just add to your anxiety. :) Things will get sorted out, that I am sure of.
 
Honestly i wish that was true. But didnt, and would not create a tread about this if i knew and get embarrassed. Would have spare me the headache and more.....

The first email you got, why won't you ask questions? You came to the right place, and you were not the only player impacted. Most of us in this thread play at VS, we too want answers.


I read it as the stake was refunded numerous times, not a win :confused:
If it was 1 x stake, depending on the frequency, I still think it would be hard to spot. Obviously if the full 8200 was done in one go you would expect to notice it, not so much if it was once per minute, once per 5 minutes. Quite possibly though if you went to bed, got up 8 hours later and your balance had increased by 1000 euro though.

It's mention elsewhere by the OP that he won free spins on the game that seemed to produce the questionable resuts, which were not shown. I've had that happen and had balance show in my account a short time later. At that point OP was making 30 euro spins I think? So let's suppose he won 150 off them. So over many days, it adds 150 again and again. That's one or two bets at this point. Some games have lag on crediting wins, I don't know every payout for every game and some of them are so tiny you have to full screen and squint to see.

If it the attack was quite shortlived, and only one game from one provider failed during free spins, I could totally see why the number of affected players was very low. Maybe some of the other affected players lost all their wins from a smaller payout without noticing and made no withdrawal. VS has probably not sent them a claim for payment, or we'd have them posting too.

The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours)

Thats what i mean its not clear exactly how much was added and at what interval.

If i was betting 20p a spin i might not notice a £1 getting added every 25 spins on autoplay. But id notice say a tenner . But also if it was getting added every 20 minutes or so then between bedtime and logging in the balance would be considerably higher.

Thats the bit thats weird. As its getting added for up to 72 hours then i would imagine not many people would be playing 72 hours straight.
And maybe its just me but i tend to have a rough idea what my balance is when i go to bed so would notice a difference 12 hours later.

Tho did one time have a good session and went to bed. Basically not sure if i forgot or thought i had been dreaming about slots but only when i logged back into account next day i saw big balance and it came back to me about last session i had played lol. That was a pleasant surprise.

I once contacted 32Red because I thought they had overpaid me, but after the first withdrawal I'd won again and cashed out, and it was in one lump a few days later. I had been drinking that evening.

Sorry but I have only read up to here so far but I understand that something like 18 players where effected so it is understandable that it went undetected for 2 days. I presume that a number of those effected amassed a large amount of money in their account? If so has anyone cashed out before the trouble was detected?

I know Dan asked us not to speculate, but I cannot resist. I bet at least one or more caught on and exploited it. But probably not all, some probably lost it without noticing. The OP was betting 30 euros a spin when the error occurred.

So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?

Dan is looking into that sueyh. At the point the interrupted game happened, OP was betting 30 a spin of his own money. How much he deposited is irrelevant. I recently was making $20 Bonanza spins starting from $60 and lower bets within the past week. And made 40 cents bets in same session for a long time on a newer game.


Malfunction voids all play is on every slot machine I've ever played, and in the terms of every casino I have ever played at. And to be paid the same win over and over, is a malfunction.

But the first email sent the player confiscating or revoking the funds was truly unacceptable. The OP is new to Casinomeister, he doesn't know Dan and his superhero cape, or what the hell happened. No wonder he was up in arms, and even then, I think he did so in a really dignified manner considering the initial mail, and calming down a lot realizing he came to the right place for answers.

Whether the outcome is favourable to the OP, that's yet to be seen. But I think it will be fair, and will explained to him in a manner he too feels is fair.

And Temprush, if you don't feel it's fair, there are other avenues beyond this thread. One of which is CM's PAB service. CM has been subject to DDos attacks in the past, they do have some understanding of how they work.

It surely would not surprise me if even you got no big payout from having won funds incorrectly credited to your account that you had some compensation for poor communication and giving VS to investigate more thoroughly so there is not a repeat of the same error, or worse, even wider than affecting less than 2 dozen players.

I had a recent issue with a slot at VS where my balance just plummeted, like you said a bit of lag. But my balance was I think correct when I went back to main account. I reported this to CS, and their game logs did not show last few spins. Reported issue to Dan, but there are lots of issues, apparently including a DDos attack and yours. I even went and downloaded Bandicam, but I can't be bothered as it may never replicated.

But there are definitely times I think I should video all my slot play, not just at VS. I screenshot every communication failure during a bonus round, just in case.

I'm rather hoping the OP is entitled to his cashout request minus the 8200 incorrectly credited. And VS, don't forget the first time he was paid the bet back, that one was legimately his.
 
I once contacted 32Red because I thought they had overpaid me, but after the first withdrawal I'd won again and cashed out, and it was in one lump a few days later. I had been drinking that evening.
:eek: lmao. You make me howl Jas. Bless your heart! :p
 
Thank you for the information regarding this!
I understand more now why you removed my winnings. But didn't before and cuz i never got any explanation, except that there was a random security check first. But heard not much why the money disappeared that´s why i created this tread. It wasn't to say bad things about video slots or anything else. Just didn't know what to do, and felt that you took my money for nothing. Just hoping that at least some of the money is mine.
I can understand why some think that less of me and believe what they believe. Just hoping that not everyone judge me for something i missed to see. But now more know that you have an investigation that´s working and again i really hoping that i have money in that balance when it´s finished .

It´s a shame that some always think the worst in people and mistakes can´t be done. Sorry if you feel like i wasted your time. Not in the mood to get accusation based on assumptions so please stop doing that. I came here for help and got that. So i'm satisfied with that. If you like to discuss whether i'm lying or not, please create an other tread about that. Thanks for your understanding and thanks to everyone that has been helping and supporting
By all means no technical genius here so I'll leave that well alone.
I do think some sort of insurance is a must, if this is possible then I think it has to be implemented. It's a frightening prospect to think you get that 'once in a lifetime hit' for it to be wiped out by a hack or attack, it's almost enough for a player to lose total confidence in online slotting.
 
By all means no technical genius here so I'll leave that well alone.
I do think some sort of insurance is a must, if this is possible then I think it has to be implemented. It's a frightening prospect to think you get that 'once in a lifetime hit' for it to be wiped out by a hack or attack, it's almost enough for a player to lose total confidence in online slotting.

Yes! can agree that some sort of insurance would been best for everyone involved. But don´t think that exist. But hopefully i´ll get final answer and that i didnt play for nothing. That truly would suck.
 
So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?

Well i didnt start with those bet as i first wrote. i maybe deposit totalt of 200-300 euro? not 100% but my guess is around there. Then it´s not impossible to win some money then go higher on the betting. Just sayin :)
 
Solved,

Apparently i had been playing with casino´s money. Don´t know how, or how i missed that. And feel very stupid now. Or no i don´t really perhaps for missing that error but really thought the money were mine :( Sad that this misfortune, and the miss i apparently made about the error or what it´s called happend.
Sorry for taking everyone´s time on this. But like i said wouldn't created this for nothing. Just feeling little stupid, but mostly sad that i wasted time and thought i had won money.

Thank you everyone for your support and help in this.


Admin of Casinomeister can close this tread or mark as solved. Not sure how you proceed. Thanks for this site again.
 
I feel sad for you too. :(

But I certainly do not feel you wasted anyone's time, and that you now at least have an answer that satisfies why.

While I certainly feel the first email was inadequate, I certainly hope should some future unforeseen event happen the casino will just lock an account until they can provide a more detailed and thorough reason.

That said, I am happy how quickly and thoroughly Dan came up with the answers, and that your justified complaint was investigated.

Despite the unhappy outcome for you, I hope VS has retained your trust. They have retained mine to be honest. Better luck next time.
 

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