Honestly i wish that was true. But didnt, and would not create a tread about this if i knew and get embarrassed. Would have spare me the headache and more.....
The first email you got, why won't you ask questions? You came to the right place, and you were not the only player impacted. Most of us in this thread play at VS, we too want answers.
I read it as the stake was refunded numerous times, not a win
If it was 1 x stake, depending on the frequency, I still think it would be hard to spot. Obviously if the full 8200 was done in one go you would expect to notice it, not so much if it was once per minute, once per 5 minutes. Quite possibly though if you went to bed, got up 8 hours later and your balance had increased by 1000 euro though.
It's mention elsewhere by the OP that he won free spins on the game that seemed to produce the questionable resuts, which were not shown. I've had that happen and had balance show in my account a short time later. At that point OP was making 30 euro spins I think? So let's suppose he won 150 off them. So over many days, it adds 150 again and again. That's one or two bets at this point. Some games have lag on crediting wins, I don't know every payout for every game and some of them are so tiny you have to full screen and squint to see.
If it the attack was quite shortlived, and only one game from one provider failed during free spins, I could totally see why the number of affected players was very low. Maybe some of the other affected players lost all their wins from a smaller payout without noticing and made no withdrawal. VS has probably not sent them a claim for payment, or we'd have them posting too.
The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours)
Thats what i mean its not clear exactly how much was added and at what interval.
If i was betting 20p a spin i might not notice a £1 getting added every 25 spins on autoplay. But id notice say a tenner . But also if it was getting added every 20 minutes or so then between bedtime and logging in the balance would be considerably higher.
Thats the bit thats weird. As its getting added for up to 72 hours then i would imagine not many people would be playing 72 hours straight.
And maybe its just me but i tend to have a rough idea what my balance is when i go to bed so would notice a difference 12 hours later.
Tho did one time have a good session and went to bed. Basically not sure if i forgot or thought i had been dreaming about slots but only when i logged back into account next day i saw big balance and it came back to me about last session i had played lol. That was a pleasant surprise.
I once contacted
32Red because I thought they had overpaid me, but after the first withdrawal I'd won again and cashed out, and it was in one lump a few days later. I had been drinking that evening.
Sorry but I have only read up to here so far but I understand that something like 18 players where effected so it is understandable that it went undetected for 2 days. I presume that a number of those effected amassed a large amount of money in their account? If so has anyone cashed out before the trouble was detected?
I know Dan asked us not to speculate, but I cannot resist. I bet at least one or more caught on and exploited it. But probably not all, some probably lost it without noticing. The OP was betting 30 euros a spin when the error occurred.
So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.
So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?
Dan is looking into that sueyh. At the point the interrupted game happened, OP was betting 30 a spin of his own money. How much he deposited is irrelevant. I recently was making $20 Bonanza spins starting from $60 and lower bets within the past week. And made 40 cents bets in same session for a long time on a newer game.
Malfunction voids all play is on every slot machine I've ever played, and in the terms of every casino I have ever played at. And to be paid the same win over and over, is a malfunction.
But the first email sent the player confiscating or revoking the funds was truly unacceptable. The OP is new to Casinomeister, he doesn't know Dan and his superhero cape, or what the hell happened. No wonder he was up in arms, and even then, I think he did so in a really dignified manner considering the initial mail, and calming down a lot realizing he came to the right place for answers.
Whether the outcome is favourable to the OP, that's yet to be seen. But I think it will be fair, and will explained to him in a manner he too feels is fair.
And Temprush, if you don't feel it's fair, there are other avenues beyond this thread. One of which is CM's PAB service. CM has been subject to DDos attacks in the past, they do have some understanding of how they work.
It surely would not surprise me if even you got no big payout from having won funds incorrectly credited to your account that you had some compensation for poor communication and giving VS to investigate more thoroughly so there is not a repeat of the same error, or worse, even wider than affecting less than 2 dozen players.
I had a recent issue with a slot at VS where my balance just plummeted, like you said a bit of lag. But my balance was I think correct when I went back to main account. I reported this to CS, and their game logs did not show last few spins. Reported issue to Dan, but there are lots of issues, apparently including a DDos attack and yours. I even went and downloaded Bandicam, but I can't be bothered as it may never replicated.
But there are definitely times I think I should video all my slot play, not just at VS. I screenshot every communication failure during a bonus round, just in case.
I'm rather hoping the OP is entitled to his cashout request minus the 8200 incorrectly credited. And VS, don't forget the first time he was paid the bet back, that one was legimately his.