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VideoSlots removed my winning cuz of some ddos attack

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Temprush, Jun 1, 2017.

    Jun 1, 2017
  1. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Hello

    Videoslots.com They removed my money cuz of a ddos attack and they wrote me this :

    Unfortunately, we were subjected to a DDOS attack earlier that paused the connection between our servers and the Game Provider, which affected the update on this, and this has now been restored.
    You were therefore credited incorrectly so that's why the earnings money has been withdrawn to us, the money you have on your balance is yours.
    We apologize so much for this


    So i had 13.500 euro on my account until they removed after i tried to make withdrawal. My account went from verify to not verified and the account got frozen. Now it´s verified again after they took my money. Played there since yesterday morning until the afternoon so strange that they had ddos attack whole day without doing something about it.

    Don't know what to do. want my money back.
    Does Ddos even affect the win ratio or are they full of S**T? are they allowed to just take away my money with even saying a word? Sorry if this post is wrong. have video when i win some money and screenshot of my account with my money before they just took it.

    You must register/login in order to see the link. video when im played on Thief yesterday and won some money there.

    Thanks for this site
     
  2. Jun 1, 2017
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    How much did you bet to win that much and what did you hit?

    Im not computer savvy so we will have to wait for others who are.
     
  4. Jun 1, 2017
  5. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    I bet 625 kr per click and got Adrenaline scatter in machine called Thief . That vimeo link i my post is showing a video with the bet and win.
    And my account was completely zeroed to they left absolutely nothing called money left.

    This is what is says in my account at Videoslots

    Withdrawals

    Date Status Transaction Type Amount SEK
    31/05/17 12:30:45 GMT Disapproved SPARBANKEN -100000
    31/05/17 11:29:53 GMT Disapproved SPARBANKEN -35000

    Other Transactions

    Date Transaction Type Amount SEK
    31/05/17 16:53:34 GMT Other Refund -53785.04
    31/05/17 16:47:27 GMT Other Refund -81320
     
  6. Jun 1, 2017
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    is 625,00 sek 6.25 euro or close to that?

    Sorry I must have been confused I thought you won the $13,500 on immortal romance.

    I see nothing wrong with this win on thief though and this is what they are claiming to be an incorrect win? Its good you have video proof of this though so people can watch it and chime in. I cant open up netent to see if the game paid correctly or not but if it did, videoslots has some explaining to do
     
  8. Jun 1, 2017
  9. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Oh sorry ten times that, 625 sek is equal to 62,5 euro per click. yeah i recorded especially because the bet is that high. have a few more videos. But played many different bets and games. I bet 100-125 euro per click on few games. Max bet on monopoly super something and won 100 k but lost them, same with game called something like Dragons King won 100K i one bet. dont a proof for all games. But quit and tried to withdraw 13500 euro. First i did after my first deposit was verify the account and withdrawal some money totalt maybe 500 euro without any problem.

    When i tried with this amount they froze account so i couldn't play or withdrawal money, also my account was not verified during this time. But Verified directly after they stole my money without mention anything about it.
    Im curious about ddos if that affect the chance of winning? Personal guess is that it does not affect the payout to be higher or more often. But that´s just my guess.

    And by the way, i played immortal romance to but never got close to that sum :)

    here is a pic if with my money before i got robbed if anyone wants to take a look
    You must register/login in order to see the link.
     
  10. Jun 1, 2017
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Ahh thanks, thats quite the large betting!

    Well there is a great rep here who is head of the games that posts many times daily. So he will join the conversation at some point over the next day and I can assure you he is the best around so at least you will get some proper dialogue.
     
  12. Jun 1, 2017
  13. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    You said it was immortal romance in the battle chat.

    Are you playing in a battle on the video? If not, what are all the names on the right hand side on the video, and whys one in red. I cant see properly on my phone
     
  14. Jun 1, 2017
  15. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Yeah the bet is very high and not often i make those high bet. I try sometimes to bet high a few times and hoping for the best. Extremely rare i hit anything. But only if i have a decent amount in my account.

    Alright. sounds great, really need some info how to proceed with this. Cuz i feel totally lost/angry right now. Its quite large amount of money imo. And don't know how to proceed to get my money back, if possible ofc. cuz i can´t know or check if the site is being ddos. It´s not my job. But they should have some sort of log about this happening, as proof. Does that mean that i cant ask them to send a copy of every transaction/gameplay and bet ive made on the machines and what went wrong. Maybe demand proof of error. IF anything really went wrong as they say..
     
  16. Jun 1, 2017
  17. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Hm i have two monitors and yes high chance that i was playing battle at the same time. The names on the right are leaderboard for for casino race? , and sometimes i have several 2-5 games up at the same time. It could just be immortal romance in background idle. I played that game on videoslots.com among 10-15 And only other games at least. That red you referring to is my name marked red just for simplify
     
  18. Jun 1, 2017
  19. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its the live casino race. You can click on the racing flags at the side to have it pop up and watch it
    VideoSlots removed my winning cuz of some ddos attack: Capture.jpg,Jun 1, 2017

    VideoSlots removed my winning cuz of some ddos attack: Capture.PNG,Jun 1, 2017
     

    Attached Files:

  20. Jun 1, 2017
  21. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    yeah correct, live casino race it is. didn't know that was possible. im number 7 there. It´s called SEK 600,000 Week Race in the casino race tab. It´s just called different name depending on what page you visiting right?
     
  22. Jun 1, 2017
  23. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Dont worry you came to the right place. The rep will be on within the next 12 hours. Hes probably sleeping.... as its like 3am in malta right now

    What you are telling me sound strange as hell but I cant really say too much until Dan gives his side. So just be patient and check back in the morning
     
  24. Jun 1, 2017
  25. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    yeah, same here, its morning here now, and i get to work in 2 hours with no sleep haha. So stupid but i forgot to check the time, so sleep 2 hours now then work. Thanks for guiding me here. Good night
     
  26. Jun 1, 2017
  27. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    thanks for clarifying, I couldn't see properly on my phone, it does seem very strange, but sure Dan will be along soon to clarify things for you :)
     
  28. Jun 1, 2017
  29. greylady

    greylady The more I learn, the less I know

    Occupation:
    Little Minx :-)
    Location:
    Scotland
    Was it not said last night that the game disconnected from the game server and continued to play, therefore the win could not be verified - sure someone will correct me if I am wrong?
     
  30. Jun 1, 2017
  31. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I thought the way it worked was

    Click start, game sends request to server, result is sent back to game, reels spins and you get a visual representation on screen of the outcome. I don't see how a game could play if the data wasn't sent and received, and if it was, then there should be a record of it surely :confused:
     
  32. Jun 1, 2017
  33. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta


    Hi Temprush,

    Unfortunately, on Monday the 29th of May, the business was effected by a DDOS attack. This is a Distributed Denial of Service (DDoS) attack which was an attempt to make our online services unavailable by overwhelming it with traffic from multiple sources.

    This affected a technical issue on of our game providers ‘Stakelogic’ and its games where there was an endless loop of ongoing bets which were being cancelled and refunded back to the players who were at that time wagering. From our investigations, this only affected 18 of our players in total.

    Currently investigations are still ongoing to establish what winnings need to be refunded from the available balances of these accounts affected of which winnings are invalid.

    Br,

    Daniel
     
  34. Jun 1, 2017
  35. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Yeah okey, so with other words, im f*cked, and should just erase my account there and never look back? What if i win money and that happens again? it´s not funny. Not at all. They must have something to do for players that this happens to or before this happens, And btw did the attack proceed for 10-12 hours or what? How didnt they detect an Ddos attack earlier? why didn't they send out a warning or something. Shut the page down or something before players risking getting Fu*cuked over like this.

    Im so angry right now and i feel robbed...
     
  36. Jun 1, 2017
  37. greylady

    greylady The more I learn, the less I know

    Occupation:
    Little Minx :-)
    Location:
    Scotland
    It's perfectly understandable right now that you are angry but do try and stay calm. As Dan says they are still investigating and the outcome may be in your favour, it sounds like it is undecided as yet. It is a trying time and I know if it was me, I would probably be up in arms too but do at least try and stay polite as I am sure Dan is trying to find out what he can for you.
     
  38. Jun 1, 2017
  39. Temprush

    Temprush Experienced Member

    Occupation:
    Concret
    Location:
    Sweden
    Yeah! i not mad at Dan. No no! im mad/sad/irritated/ mostly because they just took the money without saying one word about it first. NOT okey imo, Atleast say something to the players if you taking all the money. But have not much hope for this unfortunately . But hey who know.
    I should have know something was wrong. I you win beware, something is not quite right. First time i deposit, and did small withdrawal, no prob. Tried bigger withdrawal. Boom suddenly this happens to me. Please understand, im not mad at you Dan or anyone particular person, more whole situation im mad at right now.. Just feel like i got way to little info of what is going on, even after i asked there is holding back with info. Can i ask for the data so i can see and maybe let someone else look for the error? Want like to get proof and that should be possible for me to receive right?
     

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