VideoSlots removed my winning cuz of some ddos attack

Thank you for the information regarding this!
I understand more now why you removed my winnings. But didn't before and cuz i never got any explanation, except that there was a random security check first. But heard not much why the money disappeared that´s why i created this tread. It wasn't to say bad things about video slots or anything else. Just didn't know what to do, and felt that you took my money for nothing. Just hoping that at least some of the money is mine.
I can understand why some think that less of me and believe what they believe. Just hoping that not everyone judge me for something i missed to see. But now more know that you have an investigation that´s working and again i really hoping that i have money in that balance when it´s finished .

From what I can see, everyone is on your side.:thumbsup:
 
I don't think its obvious at all. If he was high rolling then he quite possibly didn't notice it being drip fed back, its less than 2 euro per minute (8200 euro over 72 hours), if he was playing 60+ euro per spin, possibly 10 spins per minute, is it that unlikely that he would have noticed? I play 60p a spin sometimes, I wouldn't notice 0.6p being added to my balance every 10 spins.

You then have the added complication that if his balance had dropped to 0 he may have deposited again, and still hit the big win, so how would it be fair to take it off him now? Obviously if his account history shows he usually deposits once then if he loses he doesn't deposit again until a week later, then fair enough, but if he regularly deposits say £1000, loses, deposits straight away, loses, deposits straight away, then it would be more complicated.

Personally I think there should be more looked at than 'did he win with his own money or not'. Sure Dan will check it all properly though :)

Maybe you are right. But it has not been confirmed yet how much exactly had been credited to his account at one time.

As it was a win that got recredited several times i am guessing it was more than loose change.

Also fact that the player was betting only between amounts 2-1000 k like he normally does and his winning spins were then on 6000k or 60euro bets it seems more than a coincidence.

And if it was me and i genuinely believed i had done no wrong i would be fuming and demanding it got took as far as it can . I would not be okay well least i know why so thats it.

Besides like Dan says we should know by tomorrow what happened so best not speculate.

Once its clear whether the player was playing non stop while the money was being added slowly or if he logged back in to find a bigger balance things will be clearer.

But i find it quite hard to believe you would not notice 8200 euro.
 
Hope this gets sorted OK. Sounds like it's going down the right path.

It's a shame that people who conduct DDoS attacks don't put their obvious tech skills to a positive use in the world rather than waste their sad little lives away bringing misery to others. Hey ho. :rolleyes:
 
Maybe you are right. But it has not been confirmed yet how much exactly had been credited to his account at one time.

As it was a win that got recredited several times i am guessing it was more than loose change.

Also fact that the player was betting only between amounts 2-1000 k like he normally does and his winning spins were then on 6000k or 60euro bets it seems more than a coincidence.

And if it was me and i genuinely believed i had done no wrong i would be fuming and demanding it got took as far as it can . I would not be okay well least i know why so thats it.

Besides like Dan says we should know by tomorrow what happened so best not speculate.

Once its clear whether the player was playing non stop while the money was being added slowly or if he logged back in to find a bigger balance things will be clearer.

I have been angry trust me, talked with support, tried to make them call me. Sent emails to them asking what is going on. B ut got message here to calm down.
The bet is in swedish kronor. to clarify 1 euro is equal to 10 swedish kr i with bet as 2-1000 is in euro 0,2-100 euro. So you all know that. Don´t always bet huge. sometimes i try, sometimes i bet small all the way. sometimes i bet more all the way. Don´t follow a special pattern for betting.

Ill google translate some of my message if that´s ok with translate?
first one to my account manager :

Hey! Can you check what happens to my account? Seems no answer! It is "disabled" so can not withdraw money or play anything. Is it something you do on the routine, so that members can only check their balance but do not play or withdrawal them. Currently has 130000 thousand kronor that are locked without giving me any reason why.
This is how it stands for me suddenly.

got this back

Hello Daniel,

Thank you for your e-mail.

I understand and I would very much like to give a right message at once about what is applicable and what to keep. But, when the investigation is not complete and managed by my colleagues, I can not promise anything about it.

It is very regrettable that this occurred. As soon as I get more message, I will return to you.

Have a nice afternoon!

// Sincerely,

J****han F**n*
Loyalty Coordinator

One more

Hello Daniel,

I hope you have had a good day.
I contact you today regarding the earnings money you had here with us.

Unfortunately, we were subjected to a DDOS attack earlier that paused the connection between our servers and the Game Provider, which affected the update on this, and this has now been restored.
You were therefore credited incorrectly so that's why the earnings money has been withdrawn to us, the money you have on your balance is yours.
We apologize so much for this.

If you have any questions about this or something else, please feel free to contact us either via email or in Live Chat.
We are available to you 24 hours a day, every day of the week.


Best regards,

Jonathan P
Customer Support
Videoslots.com

I wrote this back:
have zero Kr on that damn account so it's great fun to log in again ... My day was fine until a while ago .. Now it's so damn bad ..
I send them this mail to!
Can you get me a copy of all my bets and the attack in a file that I can open and go through? So all relevant info about what has happened was worth our gold and I should have the right to demand that right?
Sincerely

Few of my mail. Tried the chat several time to. Tried to make them call me so on"!

Sorry but this is direct translated from swedish to english. hope its readable

But yeah i tried to get an answer, i was mad, sad u name it. And didn't have that kind of money until i won. Sorry but that´s the truth. Im not happy, but atleast im getting some answers.
Didnt help me at all to be pissed, all i got/have is headache and bad response. Feel free judge me how you please. but Now were moving forward and i closer to get the answers i demanded,.
 
As it was a win that got recredited several times i am guessing it was more than loose change.

I read it as the stake was refunded numerous times, not a win :confused:
If it was 1 x stake, depending on the frequency, I still think it would be hard to spot. Obviously if the full 8200 was done in one go you would expect to notice it, not so much if it was once per minute, once per 5 minutes. Quite possibly though if you went to bed, got up 8 hours later and your balance had increased by 1000 euro though.
 
I read it as the stake was refunded numerous times, not a win :confused:
If it was 1 x stake, depending on the frequency, I still think it would be hard to spot. Obviously if the full 8200 was done in one go you would expect to notice it, not so much if it was once per minute, once per 5 minutes. Quite possibly though if you went to bed, got up 8 hours later and your balance had increased by 1000 euro though.

The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours)

Thats what i mean its not clear exactly how much was added and at what interval.

If i was betting 20p a spin i might not notice a £1 getting added every 25 spins on autoplay. But id notice say a tenner . But also if it was getting added every 20 minutes or so then between bedtime and logging in the balance would be considerably higher.

Thats the bit thats weird. As its getting added for up to 72 hours then i would imagine not many people would be playing 72 hours straight.
And maybe its just me but i tend to have a rough idea what my balance is when i go to bed so would notice a difference 12 hours later.

Tho did one time have a good session and went to bed. Basically not sure if i forgot or thought i had been dreaming about slots but only when i logged back into account next day i saw big balance and it came back to me about last session i had played lol. That was a pleasant surprise.
 
Nobody is judging you.

I hope it all ends up a happy ending and you get paid the winnings or at least a large sum of it.

I will never know what it feels like to bet that high lol . Hope it all works out okay in the end for you:thumbsup:

It can be my that my english isnt that good and understand but not always understand whole meaning. But feels like a few is doing that. If not and i missunderstood, im sorry if i said anything bad
 
The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours)

Thats what i mean its not clear exactly how much was added and at what interval.

I agree, I was going from this

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back.

Different things being said at different times, refund and money back suggests to me it was the stake that was refunded endlessly, not a win, but then what you quoted says the win, so its hard to tell which is right :what:
 
I agree, I was going from this



Different things being said at different times, refund and money back suggests to me it was the stake that was refunded endlessly, not a win, but then what you quoted says the win, so its hard to tell which is right :what:

Maybe Dan is not a 'techie' and is trying to relay what the techies are telling him without fully understanding himself - who knows? :)
 
Hi all,

We are still doing the investigation, but I will try to explain what happened and why it took us two days to notice that we even had affected players.


This is what happens when you make a bet on our site.

We send a request to the provider when the players make a bet and then we will get a reply on the request and then the spin have ended.

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back. So even if the player were offline during these two days, the funds would continue to grow because of the endless loops of refunds that credited a lot of money on the player's accounts.


I am sorry if the communication against the players was poor, and I agree that it could have been better but this was an issue we have never experienced before and it took some time to understand the reason behind everything.

We will be in contact with the players when the investigation is done, and we are treating this as a high priority.

Br,

Daniel

Sorry but I have only read up to here so far but I understand that something like 18 players where effected so it is understandable that it went undetected for 2 days. I presume that a number of those effected amassed a large amount of money in their account? If so has anyone cashed out before the trouble was detected?
 
So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?
 
Sorry but I have only read up to here so far but I understand that something like 18 players where effected so it is understandable that it went undetected for 2 days. I presume that a number of those effected amassed a large amount of money in their account? If so has anyone cashed out before the trouble was detected?

See, this is why i never cash out! Never know if its real or not. Join us next for another random adventure on the slots.
 
So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?

No need for a witch hunt imo. Dan and his team already looked into it and verified it was an honest mistake and they can see a whole lot more than us
 
No need for a witch hunt imo. Dan and his team already looked into it and verified it was an honest mistake and they can see a whole lot more than us

I'm not trying to do witch hunt here. I didn't read Dan said it was a mistake from VS yet- it was my mistake that I didn't read full thread, I just read Dan said the player used the money that was added from DDOS attack so I think it would be helpful to see that is not the case, that's all.

Many people have posted their financial history here to prove the casino is doing wrong.

By the way what made you think I'm doing witch hunt?
 
I'm not trying to do witch hunt here. I didn't read Dan said it was a mistake from VS yet- it was my mistake that I didn't read full thread, I just read Dan said the player used the money that was added from DDOS attack so I think it would be helpful to see that is not the case, that's all.

Many people have posted their financial history here to prove the casino is doing wrong.

By the way what made you think I'm doing witch hunt?

No no. I mean Dan said that the player wasnt aware of the situation and didnt take advantage of it because he simply didnt know what was going on.

He has vouched for the player so I just didnt see what the point was posting how much he deposited. But feel free I think Im a bit confused by your post sorry if I offended you :)
 
No no. I mean Dan said that the player wasnt aware of the situation and didnt take advantage of it because he simply didnt know what was going on.

He has vouched for the player so I just didnt see what the point was posting how much he deposited. But feel free I think Im a bit confused by your post sorry if I offended you :)

no, no I was not offended but rather surprised that my post could be seen as a witch hunt, and worried OP might think a same way.

I hadn't read Dan said OP was not aware of the situation when I wrote my first post in this thread-lesson learned. always read full thread before the post-, I just read 8k was added in his account wrongly and he used that money to play the game that gave him a big win, and I think Dan said money was added while the players were offline on another post, so I just assumed either OP bet crazy knowing the money didn't belong to him after he found the huge increase on his account after he logged in, or simply VS froze the wrong account.

Anyway, it was my mistake, you are entitled to be confused, because my post came after Dan's post to point out that OP was not taking any advantage.
 
A DOS attack sends out a string of commands, so depending on what the in-put ( command) was, that is what will happen. The command could of been to multiply amounts. That command then can get stuck in a virtual spiral/ tunnel for as long as its been commanded to do so. The fact that there was only 18 players could mean it was just on one game? But I agree VS should have an insurance policy in place, just like a bank does when attacks happen. The players are trusting the casino with their money. OP, try to stay away from the forum for a bit, it will just add to your anxiety. :) Things will get sorted out, that I am sure of.
 
Honestly i wish that was true. But didnt, and would not create a tread about this if i knew and get embarrassed. Would have spare me the headache and more.....

The first email you got, why won't you ask questions? You came to the right place, and you were not the only player impacted. Most of us in this thread play at VS, we too want answers.


I read it as the stake was refunded numerous times, not a win :confused:
If it was 1 x stake, depending on the frequency, I still think it would be hard to spot. Obviously if the full 8200 was done in one go you would expect to notice it, not so much if it was once per minute, once per 5 minutes. Quite possibly though if you went to bed, got up 8 hours later and your balance had increased by 1000 euro though.

It's mention elsewhere by the OP that he won free spins on the game that seemed to produce the questionable resuts, which were not shown. I've had that happen and had balance show in my account a short time later. At that point OP was making 30 euro spins I think? So let's suppose he won 150 off them. So over many days, it adds 150 again and again. That's one or two bets at this point. Some games have lag on crediting wins, I don't know every payout for every game and some of them are so tiny you have to full screen and squint to see.

If it the attack was quite shortlived, and only one game from one provider failed during free spins, I could totally see why the number of affected players was very low. Maybe some of the other affected players lost all their wins from a smaller payout without noticing and made no withdrawal. VS has probably not sent them a claim for payment, or we'd have them posting too.

The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours)

Thats what i mean its not clear exactly how much was added and at what interval.

If i was betting 20p a spin i might not notice a £1 getting added every 25 spins on autoplay. But id notice say a tenner . But also if it was getting added every 20 minutes or so then between bedtime and logging in the balance would be considerably higher.

Thats the bit thats weird. As its getting added for up to 72 hours then i would imagine not many people would be playing 72 hours straight.
And maybe its just me but i tend to have a rough idea what my balance is when i go to bed so would notice a difference 12 hours later.

Tho did one time have a good session and went to bed. Basically not sure if i forgot or thought i had been dreaming about slots but only when i logged back into account next day i saw big balance and it came back to me about last session i had played lol. That was a pleasant surprise.

I once contacted 32Red because I thought they had overpaid me, but after the first withdrawal I'd won again and cashed out, and it was in one lump a few days later. I had been drinking that evening.

Sorry but I have only read up to here so far but I understand that something like 18 players where effected so it is understandable that it went undetected for 2 days. I presume that a number of those effected amassed a large amount of money in their account? If so has anyone cashed out before the trouble was detected?

I know Dan asked us not to speculate, but I cannot resist. I bet at least one or more caught on and exploited it. But probably not all, some probably lost it without noticing. The OP was betting 30 euros a spin when the error occurred.

So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?

Dan is looking into that sueyh. At the point the interrupted game happened, OP was betting 30 a spin of his own money. How much he deposited is irrelevant. I recently was making $20 Bonanza spins starting from $60 and lower bets within the past week. And made 40 cents bets in same session for a long time on a newer game.


Malfunction voids all play is on every slot machine I've ever played, and in the terms of every casino I have ever played at. And to be paid the same win over and over, is a malfunction.

But the first email sent the player confiscating or revoking the funds was truly unacceptable. The OP is new to Casinomeister, he doesn't know Dan and his superhero cape, or what the hell happened. No wonder he was up in arms, and even then, I think he did so in a really dignified manner considering the initial mail, and calming down a lot realizing he came to the right place for answers.

Whether the outcome is favourable to the OP, that's yet to be seen. But I think it will be fair, and will explained to him in a manner he too feels is fair.

And Temprush, if you don't feel it's fair, there are other avenues beyond this thread. One of which is CM's PAB service. CM has been subject to DDos attacks in the past, they do have some understanding of how they work.

It surely would not surprise me if even you got no big payout from having won funds incorrectly credited to your account that you had some compensation for poor communication and giving VS to investigate more thoroughly so there is not a repeat of the same error, or worse, even wider than affecting less than 2 dozen players.

I had a recent issue with a slot at VS where my balance just plummeted, like you said a bit of lag. But my balance was I think correct when I went back to main account. I reported this to CS, and their game logs did not show last few spins. Reported issue to Dan, but there are lots of issues, apparently including a DDos attack and yours. I even went and downloaded Bandicam, but I can't be bothered as it may never replicated.

But there are definitely times I think I should video all my slot play, not just at VS. I screenshot every communication failure during a bonus round, just in case.

I'm rather hoping the OP is entitled to his cashout request minus the 8200 incorrectly credited. And VS, don't forget the first time he was paid the bet back, that one was legimately his.
 
I once contacted 32Red because I thought they had overpaid me, but after the first withdrawal I'd won again and cashed out, and it was in one lump a few days later. I had been drinking that evening.
:eek: lmao. You make me howl Jas. Bless your heart! :p
 
Thank you for the information regarding this!
I understand more now why you removed my winnings. But didn't before and cuz i never got any explanation, except that there was a random security check first. But heard not much why the money disappeared that´s why i created this tread. It wasn't to say bad things about video slots or anything else. Just didn't know what to do, and felt that you took my money for nothing. Just hoping that at least some of the money is mine.
I can understand why some think that less of me and believe what they believe. Just hoping that not everyone judge me for something i missed to see. But now more know that you have an investigation that´s working and again i really hoping that i have money in that balance when it´s finished .

It´s a shame that some always think the worst in people and mistakes can´t be done. Sorry if you feel like i wasted your time. Not in the mood to get accusation based on assumptions so please stop doing that. I came here for help and got that. So i'm satisfied with that. If you like to discuss whether i'm lying or not, please create an other tread about that. Thanks for your understanding and thanks to everyone that has been helping and supporting
By all means no technical genius here so I'll leave that well alone.
I do think some sort of insurance is a must, if this is possible then I think it has to be implemented. It's a frightening prospect to think you get that 'once in a lifetime hit' for it to be wiped out by a hack or attack, it's almost enough for a player to lose total confidence in online slotting.
 
By all means no technical genius here so I'll leave that well alone.
I do think some sort of insurance is a must, if this is possible then I think it has to be implemented. It's a frightening prospect to think you get that 'once in a lifetime hit' for it to be wiped out by a hack or attack, it's almost enough for a player to lose total confidence in online slotting.

Yes! can agree that some sort of insurance would been best for everyone involved. But don´t think that exist. But hopefully i´ll get final answer and that i didnt play for nothing. That truly would suck.
 
So, OP, according to VS rep Dan here, you used the money that was added in your account as a kinda technical glitzy from DDOS attack to play a big bet, you say that's not true.

So I have a simple question for you. How much did you deposit? You bet 60 euro a spin, to do that kinda of spin you must deposited at least 600 euros I assume. Can you show us that you deposited the money that you used to bet 60 euro a spin?

Well i didnt start with those bet as i first wrote. i maybe deposit totalt of 200-300 euro? not 100% but my guess is around there. Then it´s not impossible to win some money then go higher on the betting. Just sayin :)
 
Solved,

Apparently i had been playing with casino´s money. Don´t know how, or how i missed that. And feel very stupid now. Or no i don´t really perhaps for missing that error but really thought the money were mine :( Sad that this misfortune, and the miss i apparently made about the error or what it´s called happend.
Sorry for taking everyone´s time on this. But like i said wouldn't created this for nothing. Just feeling little stupid, but mostly sad that i wasted time and thought i had won money.

Thank you everyone for your support and help in this.


Admin of Casinomeister can close this tread or mark as solved. Not sure how you proceed. Thanks for this site again.
 
I feel sad for you too. :(

But I certainly do not feel you wasted anyone's time, and that you now at least have an answer that satisfies why.

While I certainly feel the first email was inadequate, I certainly hope should some future unforeseen event happen the casino will just lock an account until they can provide a more detailed and thorough reason.

That said, I am happy how quickly and thoroughly Dan came up with the answers, and that your justified complaint was investigated.

Despite the unhappy outcome for you, I hope VS has retained your trust. They have retained mine to be honest. Better luck next time.
 

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