VideoSlots removed my winning cuz of some ddos attack

[colinsunderland]

Hi all,

We are still doing the investigation, but I will try to explain what happened and why it took us two days to notice that we even had affected players.


This is what happens when you make a bet on our site.

We send a request to the provider when the players make a bet and then we will get a reply on the request and then the spin have ended.

What happened was that during the DDOS attack is that we sent the request to the provider, but we couldn't take the reply back from the provider since we had to many requests already from the DDOS attack. So the provider started to send the reply back and our servers didn't know how to handle it because of the overload, and it then started to send endless loops of "refund" request that the player should get the money back. So even if the player were offline during these two days, the funds would continue to grow because of the endless loops of refunds that credited a lot of money on the player's accounts.

But that wasn't the case here, he has a video showing him win, unless the amount you removed was over and separate to the win then it doesn't make sense. Obviously if I was playing say £2 bets, lost and came back 2 days later noticed my balance had gone up £2000 I would know something was wrong, but in this case it was winnings, assuming of course the video relates to the winnings/money that were confiscated.

 

[Temprush]

Hold on a sec! He won big jackpot, now video slots came up with an excuse that it DOS attack, so they took his money without notified him?

Wow, how easy for Casino, just to remove your winnings. I can confirm one thing here, if you were DOS attacked, your server will get slow, and might get not response or will go offline, But it has nothing to do with winning. I work in IT sector, i know how it works, Also work as web developer.

According to what was posted here, it´s say that my account and (17 players? not sure number is correct) more somehow got refund or something we got caught in some loop?. Not sure how, how much we talking about, not how often this money was credited, don´t have a clue when this started either, can´t say that i saw any increase of money either except at winning, but balance also decreased. while playing.

 

[Temprush]

But that wasn't the case here, he has a video showing him win, unless the amount you removed was over and separate to the win then it doesn't make sense. Obviously if I was playing say £2 bets, lost and came back 2 days later noticed my balance had gone up £2000 I would know something was wrong, but in this case it was winnings, assuming of course the video relates to the winnings/money that were confiscated.

this is the time and date of the video at least.

You do not have permission to view link Log in or register now.

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not sure if that help anything. If anyone wants to look. It´s screenshots from my phone.

 

[miksaxxx]

How many times player can confisticate / refuse bets and gaming history , saying : i had ddos attack. ??

Casino has anyway allways reason when they want or somehow do it . This was 18 players. Wtf.

If it was 1800 players , i could understant this.

 

[aceking123]

How many times player can confisticate / refuse bets and gaming history , saying : i had ddos attack. ??

Casino has anyway allways reason when they want or somehow do it . This was 18 players. Wtf.

If it was 1800 players , i could understant this.

Something is not right here at all regardless to what Dan has stated.

Or maybe these 18 players are high rollers & this affected the server at a different level , thought that casino servers are nearly bullet proof.

 

[Tourettesguy]

I was a VIP at VS but permanently closed my account a while ago... I had regrets but after reading this Im happy I cant re-open my account. I mean come on! What is this??? After reading this thread(and the "trancemonkey" thread) I cant not understand how anyone can trust VideoSlots now? How do you dare playing there now?? wow!

There is only one thing do solve this and that is to PAY the players no matter what! Even if its a malfuction, the casino should have som kind of security programs that disconnects any spin/the casino if anything is not 100% working...failing to do this the casino have to take the cost, thre is nothing to investigate here, pay or lose all the trust!

If you players have a crazy winning streak there in the future you will be scared of those DDOS attacked that only occour at VideoSlots time after time. Can you be 100% you won fairly?

If this can happen...to the benefit to the player....which rarely never happen...how many times have this happen of the benfit to the casino? Whould the player even get notified and compensated if nobody noticed?

 

[Temprush]

I was a VIP at VS but permanently closed my account a while ago... I had regrets but after reading this Im happy I cant re-open my account. I mean come on! What is this??? After reading this thread(and the "trancemonkey" thread) I cant not understand how anyone can trust VideoSlots now? How do you dare playing there now?? wow!

There is only one thing do solve this and that is to PAY the players no matter what! Even if its a malfuction, the casino should have som kind of security programs that disconnects any spin/the casino if anything is not 100% working...failing to do this the casino have to take the cost, thre is nothing to investigate here, pay or lose all the trust!

If you players have a crazy winning streak there in the future you will be scared of those DDOS attacked that only occour at VideoSlots time after time. Can you be 100% you won fairly?

If this can happen...to the benefit to the player....which rarely never happen...how many times have this happen of the benfit to the casino? Whould the player even get notified and compensated if nobody noticed?

The only thing i can say with 100% is that this have never happen to me before. Slow payment sure, but never anything similar to this. And, extremely rare that i win this much, but i sometimes try very high bets from time to time and thought my luck finally turned to my favor. I was so so wrong, the luck didnt hit me, That luck had opposite effect in end for me. Had i known anything was wrong, i wouldnt have kept playing nor would i created this tread. But we´ll see what the verdict becomes

 

[Sonict]

Well... I am glad I wasn't playing when this DDOS occurred, but I'd like to know why a casino as good as VideoSlots would suddenly use an excuse like this to take any winnings that you got? Until VideoSlots has hard facts on if you were actually payed / won or not, they shouldn't pay anyone, but refund bets which is what they did. If VS needed the money so bad, they could ditch the weekly race for example and instantly, they would have 60K more money a week.

I see no reason why they would use a situation that is beyond their control to take money back and lose customers over it. That seems like a piss poor strategy considering how long it took for them to build up a reputation and be accredited here.

In the end... I am hopeful they will have the situation resolved and maybe compensate the customers who were effected by the DDOS.

Good Luck to you, OP. Just continue to wait it out.

 

[Tourettesguy]

The only thing i can say with 100% is that this have never happen to me before. Slow payment sure, but never anything similar to this. And, extremely rare that i win this much, but i sometimes try very high bets from time to time and thought my luck finally turned to my favor. I was so so wrong, the luck didnt hit me, That luck had opposite effect in end for me. Had i known anything was wrong, i wouldnt have kept playing nor would i created this tread. But we´ll see what the verdict becomes

Sure I cant trust you when I dont know you but what happen happend...like Dan says. When I played there and these attacks occoured the casino was slow and disconnected often... Interesting if any other players here noticed the same at the time this happend...anyone?

Btw that video of the free spins in the Thief slot isnt very superbig considering the bet size.... Ive won much more on smaller bets at VS... And if this malfunction made your balance stay the same after each losing spins and you saw a chance to take advantage of the malfuction atleast I would not dare coming here whining about not getting payed...when its pretty easy to check afterwards.

Still...its an easy way for the casino themselv to set up a system alarming if some players suddenly get an extreme high payout % just compareing the casinos own player balance, winning/losses...even if a third party server gives wrong values the casino could (and probably do) monitor the actual balance/betsize and payout dure different timeperiods...and alarms getting of if some values gets illegal or atronomical in some way....

 

[lockinlove]

Something is not right here at all regardless to what Dan has stated.

Or maybe these 18 players are high rollers & this affected the server at a different level , thought that casino servers are nearly bullet proof.

Well what Tech is telling Dan doesnt even make sense at all. First of all a DDos attack doesnt interfere like they are claiming.

Secondly, this player has video proof and screenshots showing there was no lag, errors and the game was playing normal. I used a vpn to access a netent game to look at the paytable and can confirm the player was paid the correct amount. People who can play netent can double check to see im correct.

Thirdy, the email is a final decision. Suddenly when the player comes here, there is an investigation.

Im a huge fan of videoslots and pump their tires as most of you see but this seems pretty damn strange. Also, the email they sent the player is beyond terrible.


That being said, We are going to have to wait with what Dan comes back with but so far the explanations given dont add up

 

[Dan.Videoslots]

Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.

 

[rainmaker]

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

To me this sounds like a situation where the player knew or should have known that something was wrong.

 

[Temprush]

Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.

Okey! So u mean that i was credited that much and didnt notice or is that part of my "win" so it got mixed together and hard to see? Sorry if im slow. Really trying to understand all of this. I searched for Stackelogic, and i can confirm that i played a game called "The Book" got 30 free spin in that game but never got to play those. Cuz i couldnt get into the game anymore even how much i tried refreshing. Tried now and can get in but those spins aren't there anymore, Maybe you reset my account because of this error? Thanks for reply

 

[paul7388]

Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.

I get what you are saying i think.

So say the player only had a £10 balance from a previous win. The malfunction that occured kept adding more £10s to his account till he had a good balance. Then used the big balance to place really high bets which some won .

So in otherwords the videos okay the problem is the money he was using for the bets was not his.

The £10 i used was just a random figure to explain what i mean.

Well what you posted explained it very well. People were under the assumption he hit that huge win during the attack. But now you have made it clear he had kept getting paid a previous win and used that balance which was not his to hit the huge win.

No wonder you cancelled his withdrawal. As always there are two different sides to a story and once facts are made clear its obvious who is in the right.

 

[greylady]

I may not be Videoslots greatest fan but what happened to innocent until proven guilty? I think we should give Videoslots an opportunity to respond after their investigations and then if there is still confusion surrounding the explanation then this should be the opportunity for everyone to seek clarification.

I have every faith that Videoslots will do what is right

 

[Temprush]

To me this sounds like a situation where the player knew or should have known that something was wrong.

Honestly i wish that was true. But didnt, and would not create a tread about this if i knew and get embarrassed. Would have spare me the headache and more.....

 

[lockinlove]

Hello everyone.

I can see that I wasn't clear enough in my previous explanation.

The player got a big amount of money refunded to his account because of this bug/loop due to a stuck win after the DDOS attack. The win got re-credited to the player endlessly (total 81,320 SEK around 8200 eur during 48-72 hours), this was because our system and stakelogic lost contact regarding this win. It is important to understand that these credits didnt happen during gameplay, it happened in the background and it happen regardless if the player was logged in or logged out.

The player used part of this money gamble with and got the wins he have now.

So the reason why we are doing this investigation is to make sure that the player gets to keep the winnings he won with his own money and any other bets and wins will be voided due to the technical error.

Best regards,
Daniel.

Thats a much clearer explanation

Looks like you guys have alot of figuring out to do. If the player had a balance already and didnt dip below his money then he would have won this regardless. If he did dip into the error funds than whatever he won with them should be removed.

Just curious about the email that was sent as a final decision but once the player came here you guys decided to do an actual investigation.

Either way, have fun it looks like a fun one

To me this sounds like a situation where the player knew or should have known that something was wrong.

It seems it was dripped fed to him over many days. With his bet sizes he may not have noticed.

 

[Temprush]

Thats a much clearer explanation

Looks like you guys have alot of figuring out to do. If the player had a balance already and didnt dip below his money then he would have won this regardless. If he did dip into the error funds than whatever he won with them should be removed.

Just curious about the email that was sent as a final decision but once the player came here you guys decided to do an actual investigation.

Either way, have fun it looks like a fun one



It seems it was dripped fed to him over many days. With his bet sizes he may not have noticed.

I didnt know that unfortunately. And im glad they did an investigation and gave me an answer. still sad about the winning and that all of this happn. To be honest it´s not fun hearing that i missed something like that and should understood something was wrong. Okey i missed that sorry.. But cmon, if you playing many hours different bets, all from 2-1000 kr it´s not always easy to catch a malfuction or what u call it.. Sure someone else maybe spotted it. But i didnt sorry. I still want to hear more, but Thanks Dan for the info anyway.

 

[lockinlove]

I didnt know that unfortunately. And im glad they did an investigation and gave me an answer. still sad about the winning and that all of this happn. To be honest it´s not fun hearing that i missed something like that and should understood something was wrong. Okey i missed that sorry.. But cmon, if you playing many hours different bets, all from 2-1000 kr it´s not always easy to catch a malfuction or what u call it.. Sure someone else maybe spotted it. But i didnt sorry. I still want to hear more, but Thanks Dan for the info anyway.

Well lets just hope you didnt know you got 8200 euro and decided to free roll with it, with huge outrageous bets hoping to win a bunch of money before they noticed and cashed it out.

Because if you did, you wasted mine and everyone elses time that could have been used playing bonanza...I mean buffalo blitz

 

[Temprush]

Well lets just hope you didnt know you got 8200 euro and decided to free roll with it, with huge outrageous bets hoping to win a bunch of money before they noticed and cashed it out.

Because if you did, you wasted mine and everyone elses time that could have been used playing bonanza...I mean buffalo blitz

I didnt have that much money before i won. Not near that much. And not much i can say to prove it. I'm NOT that stupid to create this tread and laying sleepless for money that isnt mine or Believe i can steal(scam or what word is most fitting a casino or any other company that handles these kind of stuff. Not meaning to come as rude to anyone of you. Its not easy or fun for me either to maybe have wasted lots of time, energy on something that may not even be mine after complete investigation. I WISH that i had seen it then i wouldnt feel upset/angry/sad. Just saying, rest is up for everyone to believe. Anyway wanna thank all for the help i got... And i'm rather called stupid than a called liar.

 

[Dan.Videoslots]

Hello everyone.

The example Paul7388 gave is completely correct, this is what has happened.

We are still investigating this issue, and we before we have all the facts of what has happened we would prefer to not speculate or comment further. I would like to point out that we believe this is an honest mistake from Temprush’s side, should we have even a suspicion that this was a conscious attempt, we would have blocked the account immediately. As soon as this issue became known to us, we decided to remove the winnings from the account, to prevent it from being used further and to let us go over it and see what part of the winnings comes from the faultily credited funds and Temprush’s own. Our intention is to review it and credit the funds that is rightfully his to the account.

I would like to inform you all that this investigation has been ongoing since we discovered it, it has never been on pause or similar, and we will have a much clearer picture of the events tomorrow.

I will keep you all updated as the investigation is completed, and I would like to thank you for your patience and understanding.

Best regards,
Daniel.

 

[lockinlove]

I didnt have that much money before i won. Not near that much. And not much i can say to prove it. I'm NOT that stupid to create this tread and laying sleepless for money that isnt mine or Believe i can steal(scam or what word is most fitting a casino or any other company that handles these kind of stuff. Not meaning to come as rude to anyone of you. Its not easy or fun for me either to maybe have wasted lots of time, energy on something that may not even be mine after complete investigation. I WISH that i had seen it then i wouldnt feel upset/angry/sad. Just saying, rest is up for everyone to believe. Anyway wanna thank all for the help i got... And i'm rather called stupid than a called liar.

haha yeah it was tongue in cheek. I wouldnt have put in any effort if I thought you did that.

This really sucks for you but dont lose all hope yet they are still looking into it.

Edit: just saw Dans post and he vouched for you what more could you possibly need ;p

Ive thought you handled yourself pretty good in here considering the circumstances and whatever happens hopefully you will stick around the forum. Its great and useful for us gamblers.

 

[Adriana B]

In you we trust Dan!

Good luck to the OP though. It's like the Wishmaster came down and tore open his chest and ripped out his heart. From euphoria to a wanting to puke feeling. Just a terrible terrible experience to go through and right now he must be on pins and needles waiting for this decision.

 

[colinsunderland]

No wonder you cancelled his withdrawal. As always there are two different sides to a story and once facts are made clear its obvious who is in the right.

I don't think its obvious at all. If he was high rolling then he quite possibly didn't notice it being drip fed back, its less than 2 euro per minute (8200 euro over 72 hours), if he was playing 60+ euro per spin, possibly 10 spins per minute, is it that unlikely that he would have noticed? I play 60p a spin sometimes, I wouldn't notice 0.6p being added to my balance every 10 spins.

You then have the added complication that if his balance had dropped to 0 he may have deposited again, and still hit the big win, so how would it be fair to take it off him now? Obviously if his account history shows he usually deposits once then if he loses he doesn't deposit again until a week later, then fair enough, but if he regularly deposits say £1000, loses, deposits straight away, loses, deposits straight away, then it would be more complicated.

Personally I think there should be more looked at than 'did he win with his own money or not'. Sure Dan will check it all properly though

 

[Temprush]

Hello everyone.

The example Paul7388 gave is completely correct, this is what has happened.

We are still investigating this issue, and we before we have all the facts of what has happened we would prefer to not speculate or comment further. I would like to point out that we believe this is an honest mistake from Temprush’s side, should we have even a suspicion that this was a conscious attempt, we would have blocked the account immediately. As soon as this issue became known to us, we decided to remove the winnings from the account, to prevent it from being used further and to let us go over it and see what part of the winnings comes from the faultily credited funds and Temprush’s own. Our intention is to review it and credit the funds that is rightfully his to the account.

I would like to inform you all that this investigation has been ongoing since we were notified about it, it has never been on pause or similar, and we will have a much clearer picture of the events tomorrow.

I will keep you all updated as the investigation is completed, and I would like to thank you for your patience and understanding.

Best regards,
Daniel.

Thank you for the information regarding this!
I understand more now why you removed my winnings. But didn't before and cuz i never got any explanation, except that there was a random security check first. But heard not much why the money disappeared that´s why i created this tread. It wasn't to say bad things about video slots or anything else. Just didn't know what to do, and felt that you took my money for nothing. Just hoping that at least some of the money is mine.
I can understand why some think that less of me and believe what they believe. Just hoping that not everyone judge me for something i missed to see. But now more know that you have an investigation that´s working and again i really hoping that i have money in that balance when it´s finished .

It´s a shame that some always think the worst in people and mistakes can´t be done. Sorry if you feel like i wasted your time. Not in the mood to get accusation based on assumptions so please stop doing that. I came here for help and got that. So i'm satisfied with that. If you like to discuss whether i'm lying or not, please create an other tread about that. Thanks for your understanding and thanks to everyone that has been helping and supporting