Did Not get paid 5500 dollar from Mummys Gold due to violation of 30% bet size rule!

[Seventh777]

If this casino had any shred of decency and integrity they should do the right thing, he had a w/r of $450 max, remove that from his overall balance and pay him the rest, an absolute maximum of roughly 8% of his balance could be deemed as bonus cash, the rest was his, and like others have stated it`s Xmas.

 

[Fortuna]

My reasoning is that MOST online casinos LIKE TO HAVE IT BOTH WAYS, and more or less bonuses are nothing more than TRAPS:

1. To protect against advantage players (which is a right thing and can not be judged as a bad practice)

2. To hammer some pure entertaintment players which luckily had won but breached somehow one of their clear or unclear terms.

This is just as B&M casinos do when it comes about Blackjack Card Counting. Many of them preffer to have it both ways:

1. It is no written rule that Card Counting is not allowed, but if you constantly win they will ban you from their property. (at least they pay your last visit)

2. Nevertheless, they allow Card Counting because many `young guys` think they can keep a perfect count, but due to casino noise and distractions and all other things involved they ultimately screw up the count and do bad bets losing more than if they were flat betting !

* Thats why online casinos write the rules but they do not take steps to protect players breaking them by limiting bets when bonuses are involved !

 

[vinylweatherman]

Great post Przecinek ! Too many accredited casinos carries T&C`S which are at least unsustained by math, or other casinos do even use roguish T&C. They have the power, because they make the rules and terms, and even if the terms are unclear or roguish, the terms shall prevail.

Now, how a PURE RECREATIONAL player shall procceed when taking a bonus (be it as small as 1%) ? Should he go and triple read very carefully 200+ lines filled with T&C`s and should be so wise to spot each unclear terms and then inquire the support via email (if there is no Live Chat option) about that specific unclear rule and keep the email conversation as a written proof to show he was not bad intended ?

1. Note that this may take days (maybe more than a hole week) to get the matter solved, if there is no Live Chat.

2. What if the Live Chat customer care rep will give a erroneus (or still interpretable) explanation of the rule ?

3. What if the customer has a only a low knowing english level ? Who can expect him to spot which rules are unclear ?

It would be greatl if one ore more casino representatives will step forward and come to explain in detail all of my above points !

The best thing to do is assume "worst case scenario" and work from there. If the bonus is 10%, either deposit enough to have a big enough bonus credited so as to avoid breaking this rule, or deposit elsewhere that does not have such a draconian approach.

Clearly, Palace Group apply the rule rigorously, so small depositors are frequently going to run into this problem, especially with the lower percentage bonuses. Had this player made a larger deposit, he would NOT be facing the confiscation of this win.

 

[Casinomeister]

My reasoning is that MOST online casinos LIKE TO HAVE IT BOTH WAYS, and more or less bonuses are nothing more than TRAPS:

1. To protect against advantage players (which is a right thing and can not be judged as a bad practice)

2. To hammer some pure entertaintment players which luckily had won but breached somehow one of their clear or unclear terms.

This is just as B&M casinos do when it comes about Blackjack Card Counting. Many of them preffer to have it both ways:

1. It is no written rule that Card Counting is not allowed, but if you constantly win they will ban you from their property. (at least they pay your last visit)

2. Nevertheless, they allow Card Counting because many `young guys` think they can keep a perfect count, but due to casino noise and distractions and all other things involved they ultimately screw up the count and do bad bets losing more than if they were flat betting !

* Thats why online casinos write the rules but they do not take steps to protect players breaking them by limiting bets when bonuses are involved !

Are you still the middle aged Romanian woman who speaks no English, or a banned member who is using his mother's ID for multi-accounting?
https://www.casinomeister.com/forum...-casinos-closing-accounts-based-on-lie.47334/

Sorry, I forgot to toss you to the curb.

/derail

 

[Slotster!]

I realise I'm being thick here - but can someone explain to me what this means? A percentage of what? I'm confused.

I've played at lots of Microgaming sites over the years taking all sorts of bonuses and offers and promos and whatnot all over the place. I've never once been denied a withdrawal at any of them for any reason. Sure there's been delays and hiccups and problems and stuff that have always been resolved, but never anything like this. Sometimes I deposit small, sometimes big. Sometimes I bet teeny-tiny baby amounts, sometimes huge big high-roller dickhead spins. Never once an issue.

I'm wondering if 'behind the scenes' the legit/recreational players stand out a mile based on play style/type/frequency?

Dunno.

Jesus Slotster! - Helpful as ever response there. Way to go.

 

[Seventh777]

I realise I'm being thick here - but can someone explain to me what this means? A percentage of what? I'm confused.

I've played at lots of Microgaming sites over the years taking all sorts of bonuses and offers and promos and whatnot all over the place. I've never once been denied a withdrawal at any of them for any reason. Sure there's been delays and hiccups and problems and stuff that have always been resolved, but never anything like this. Sometimes I deposit small, sometimes big. Sometimes I bet teeny-tiny baby amounts, sometimes huge big high-roller dickhead spins. Never once an issue.

I'm wondering if 'behind the scenes' the legit/recreational players stand out a mile based on play style/type/frequency?

Dunno.

Jesus Slotster! - Helpful as ever response there. Way to go.

It`s a percentage of your bonus normally 30% ie a 50 bonus would have a max bet cap of 15 per bet, ofc those casinos that foresee that this could be overlooked by their players have either removed this altogether or enforced bet caps when playing a bonus, those casinos that use a w/r of your deposit before releasing a bonus system have a safeguard built in also (if you play a slot that is not allowed or place a bet to large the w/r counter stops).

32Red have completely removed this aspect apart from their welcome bonus of 32 credits at a 20% bet cap of 6.40 (or somewhere near), and i`m sure that if you overlook this and bet bigger they just increase the overall w/r rather than confiscate your winnings.

Hope this helps .

 

[onico]

Thanks for all the support from members!

Sadly though, I did not get the money.
However I did point out that there should be some kind of warning, A calculator that you can count your maximum bet with when taking a bonus or some kind of "remember!" message saying "Are you sure you want to go over the betsize while still using bonus, your winnings will be confiscated if you do so?" or something.

However I doubt this will be implented, I dont see this would be a problematic thing to add though.
The very fact they havent done it already kind of proves that they dont want people to find out and eventually make a mistake.

In video games at least there has always been a security check towards saving or quitting a game, the so called "are you sure you want to do save/overwrite/quit?". Casinos should have one as well, just a simple warning to protect their players.

But I get the feeling that they dont want to do that. Even though I understand the importance of reading the T & C now, every place I go to now I gotta go to livechat and ask annoyingly retarded questions, just to be safe and well informed and no be in fear of doing a "mistake".

The 32red group though, I finally understand why they are at the top. 30x wagering requirement and there is no way to "f*ck up" there.

Also I cant shake the feeling off to feel like the more you win, the harder it will be to get the money withdrawn. In my opinion I think that an accredited casino should have paid over 10k dollar to a player to be qualified as such, without any trouble paying (sending documents again, not withdraw the money until after 4-5 days, sitting on the money to force the player to reverse withdrawal, etc).

All in all disappointed yes, but being an honest player and not a bonus abuser I thought we could have gotten along on better terms. Not to get all my 5500 dollars back but, at least get something back.

Merry Christmas everyone!

 

[KasinoKing]

All in all disappointed yes, but being an honest player and not a bonus abuser I thought we could have gotten along on better terms. Not to get all my 5500 dollars back but, at least get something back.

Merry Christmas everyone!

Thanks for letting us know how it turned out.
Sorry you didn't get the money most of us thought you deserved.

Merry Christmas to you too!
KK

 

[vinylweatherman]

Thanks for all the support from members!

Sadly though, I did not get the money.
However I did point out that there should be some kind of warning, A calculator that you can count your maximum bet with when taking a bonus or some kind of "remember!" message saying "Are you sure you want to go over the betsize while still using bonus, your winnings will be confiscated if you do so?" or something.

However I doubt this will be implented, I dont see this would be a problematic thing to add though.
The very fact they havent done it already kind of proves that they dont want people to find out and eventually make a mistake.

In video games at least there has always been a security check towards saving or quitting a game, the so called "are you sure you want to do save/overwrite/quit?". Casinos should have one as well, just a simple warning to protect their players.

But I get the feeling that they dont want to do that. Even though I understand the importance of reading the T & C now, every place I go to now I gotta go to livechat and ask annoyingly retarded questions, just to be safe and well informed and no be in fear of doing a "mistake".

The 32red group though, I finally understand why they are at the top. 30x wagering requirement and there is no way to "f*ck up" there.

Also I cant shake the feeling off to feel like the more you win, the harder it will be to get the money withdrawn. In my opinion I think that an accredited casino should have paid over 10k dollar to a player to be qualified as such, without any trouble paying (sending documents again, not withdraw the money until after 4-5 days, sitting on the money to force the player to reverse withdrawal, etc).

All in all disappointed yes, but being an honest player and not a bonus abuser I thought we could have gotten along on better terms. Not to get all my 5500 dollars back but, at least get something back.

Merry Christmas everyone!

Perhaps Mummy's Gold needs a nomination for an award. I have two in mind.

Scrooge of the year.
Christmas Grinch award.

You should also be aware that this type of rule is common, if not universal. Players often don't fall foul of it because they don't break it, not because they are aware of it. You fell foul because you made a small deposit that meant a bet as little as 6 credits broke this limit. Had you claimed the full amount on offer with the maximum deposit, and raised your bet to 6 credits, it would still have been lower than 30% of the bonus, and after a little more WR, you would have been some 5K better off, and would never have known that such a rule had been missed by you.

The actual figure varies, I have seen it range from 50% of bonus right down to 10% of bonus. 30% is a good middle ground amount, and is better than the rule they had in place before. Unfortunately improving this rule to protect recreational players who raise their bet after a monster hit will make it more complicated, so the only real solution is to look at each case on it's merits, and decide whether payment should be made as a "good will gesture", even though the rule was broken.

Some casinos WOULD do this. They would go through the session to see if they can separate bets within the rules from those that broke them, and try to negotiate an agreement whereby winnings are only confiscated or shaved from bets that break the rules. 32Red simply convert winnings from such bets into more bonus money, and make them subject to a further 30x WR.

 

[Slotster!]

I'm in awe that, should this turn out to be a genuine player with no agenda - Mummy's Gold won't pay up.

Would be genuinely staggered.

The Palace Group have always had a good reputation generally (and are in fact heavily using TV advertising here in the UK at the minute) - so publicity like this on such a high profile forum is not good.

Any chance of a response from the Palace rep just to clear things up?

I'm massively in favour of people abiding by the T&C's and it's their own fault if they fall foul - but give the guy a break here (if indeed it does turn out to be genuine). It's a slots win - you can't engineer them... They just come along or not.

Split the difference or something.

 

[LaHutti]

Sorry to hear that you couldn't get at least some sort of arrangement with the casino.
Confiscating the whole amount like that, does seem a bit harsh, although it is within their right to do so, under the circumstances.
I guess they didn't want a big fat + in the players books, for doing a good/fair thing.
You'd think all casinos could use that these days, wouldn't you ?
Now back to 32Red

 

[gloria460]

For the life of me I just was trying to figure out how he broke the rules and "donk" it just hit me. No matter how much you win or what your balance is you cannot go over the original bonus amount of 30% or in this equation 4.50.

This is mind boggling as I had been playing bonuses just as he did but never completed wagering requirements when I was playing. I hardly ever took them but I would have been in the same boat thinking it applied to my balance...jeez Louise can online gaming get any worse.

He really should have gotten his money. I would assume this catches a lot of people.

 

[Przecinek]

Most of the forum members including myself will either make sure they never go above max % rule (even if it means boring 0.5€ after a big win). I think that "worst case scenario" should always be taken and I hope it's pretty obvious to everyone here.

I'm worried about people like OP, or even more poster who said "I never had problems and I play however I like" (it seems he'she deleted this post, maybe after realising they were simply lucky to get paid while breaking the T&C).

Lets look at typical Go wild promo email

"40% bonus plus 25 free spins on Deck the Halls on your deposit of 150 and above
30% bonus plus 20 free spins on Riviera Riches on your deposit of 100 and above
20% bonus plus 15 free spins on Big Kahuna on your deposit of 50 and above
10% bonus plus 10 free spins on Winter Gold on your deposit of 20 and above"

I find it quite predatory when it comes to low rolles. It's quite obvious that they are most likely to get caught by the max bet rule.

P.S Message saying "Are you sure you want to get your winnings confiscated" is a wishful thinking, we would save milions of dollars, no way any casino will ever incorporate that . Still they could at least set up max bet limits or disable table games if 10% bonus is below max bet for BJ or whatever.

 

[Jasminebed]

Casinos have been known to cry "foul" and accuse players of bonus abuse or not playing in the spirit of the promotion when a bonus is "ground out" on low bets to minimize losses.

Here a player increased their chances of losing more while meeting the WR, and in fact lost $500 while playing with these illegal bets.

I have seen a rule (sorry, I can't recall just where) that limited bets to (I think) 30% of the bonus, or 10% of the cash balance, whichever was greater, while a bonus is active.

That seems a little more sensible. We are often advised that around 1% of our balance is a suitable size for playing slots, and that's all the OP was playing, around 1% of their balance.

It really doesn't sound much like bonus abuse.

Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

It says "reserves the right", not that it "will" confiscate winnings.

Mummy's Gold was kind enough to send me an early Christmas present, and inviting me back since I hadn't played in a while. If this is how management views a mistake that resulted in a player losing funds, I'm not sure I plan on returning.

It doesn't sound like the OP was on the SUB, so a review of an established player's play would reveal that this was not consistent with bonus abuse strategies.

I'm sorry it didn't work out for you Onico... that's a pretty bitter way to learn to read the Terms and Conditions.

 

[Slotster!]

Mummy's Gold was kind enough to send me an early Christmas present, and inviting me back since I hadn't played in a while. If this is how management views a mistake that resulted in a player losing funds, I'm not sure I plan on returning.

Remember the 'All Slots' debacle a few years ago where they were using awful, entirely inappropriate, predatory marketing material? I uninstalled that day and haven't even thought about going back since. Assuming there's nothing sinister or untrue in the OP's story here (and considering there's no response from the Palace Group) - I reckon this thread could cost them way more long term than what they've confiscated. Shame all round.

 

[Pinababy69]

Remember the 'All Slots' debacle a few years ago where they were using awful, entirely inappropriate, predatory marketing material? I uninstalled that day and haven't even thought about going back since. Assuming there's nothing sinister or untrue in the OP's story here (and considering there's no response from the Palace Group) - I reckon this thread could cost them way more long term than what they've confiscated. Shame all round.

Ah yes, Slotster..the Jackpot Factory debacle. Will never forget that. Like you, that was the end of my playing days at JPF. I'll never forget Debbee's classic response to that Boaz guy....telling him that Stevie Wonder could have done a better job of proofreading the ad copy, lmaoooo.....

Back to the Palace Group....another group that has fallen in the last few years IMO. Many years ago, back in my affiliate days, they were one of the very few groups/casinos that I promoted. But that opinion changed when I started reading all the posts on here about players being phoned at home, with offers of bonuses if they would reverse their pending withdrawals. Big no no in my book, and definitely against the standards of accreditation here. I can't be arsed to go searching up threads, but the next time one of those posts pops up.....I'll be drawing Bryan's attention to it.

Like I just said in another post...not many casinos left these days truly worth their salt, besides 32Red and a few others. No wonder they win the top awards year after year.

Slightly off topic....but it's great to see you posting Slotster. It's been a long time.

 

[KasinoKing]

Slightly off topic....but it's great to see you posting Slotster. It's been a long time.

I second that!

Are we going to see you in London in January Slotster?
Didn't see you last year.

KK
[/derail - sorry]

 

[Slotster!]

I second that!

Are we going to see you in London in January Slotster?
Didn't see you last year.

KK
[/derail - sorry]

Hopefully yes this year mate. I'm not in the City anywhere near as much these days and work a lot at completely the other end. But hopefully yes - ta for asking!

 

[DiamondGeezer]

For the life of me I just was trying to figure out how he broke the rules and "donk" it just hit me. No matter how much you win or what your balance is you cannot go over the original bonus amount of 30% or in this equation 4.50.

This is mind boggling as I had been playing bonuses just as he did but never completed wagering requirements when I was playing. I hardly ever took them but I would have been in the same boat thinking it applied to my balance...jeez Louise can online gaming get any worse.

He really should have gotten his money. I would assume this catches a lot of people.

This is the elephant in the room. How much money are casinos making off players not being aware of the implications of the 30% rule on smaller deposits. It's likely they could make thousands off a single account from a player who makes this mistake. And as few of them will cash out we can only guess at the true number. No wonder the casinos don't want to limit bet size or indroduce a check screen to warn players. It they can avoid the odd $5K cash out plus have a bunch of players unaware who just happen to be losing then it will be incredibly lucrative.

 

[Seventh777]

Terrible decision, the only casino I deposit at in their group (Gnuf), has lost my custom, i`m appalled by this decision I really am, there were so many ways this could have been solved amicably, and this was not one of them.

 

[chuchu59]

Hopefully yes this year mate. I'm not in the City anywhere near as much these days and work a lot at completely the other end. But hopefully yes - ta for asking!

It's been a long time buddy. How time flies. If you had been a regular here this incident wouldnt have occurred. Why? Attached to your avi was a warning 'Do not press max bet' if I recall correctly.

 

[Nate]

Is there any chance the OP actually cleared the WR before making a $6 bet? I'm assuming he did not, but hey, that would be good.

We are human and make mistakes. The credibility of a group comes to the fore when issues like these present themselves. IF it were at the 32Red Group. the player would have already been paid.

It's actually saddening to find out that many Casinos view players as robots. Its clear that the OP would have not benefited by betting $6 as he already had a HUGE balance. Discretion when making decisions at some places is actually non - existent.

I would suggest you PAB (IF You can). The forum may be divided on some issues, but I'm sure that the majority of us are sympathetic to your plight. The fact that it served NO Purpose for you to bet $6 a spin tells me that it was not used for advantage play.

Palace Group - show some CLASS and Pay the Player (Unless you have evidence to the contrary and would like to enlighten us thereon?)

Nate

 

[Slotster!]

It's been a long time buddy. How time flies. If you had been a regular here this incident wouldnt have occurred. Why? Attached to your avi was a warning 'Do not press max bet' if I recall correctly.

Ha ha, yes. But as if that ever stopped me!

 

[Slotster!]

Wondering if there was any update from the OP or a response from the Palace Group?

 

[Luckylizzy]

I just read this thread and I feel really bad for the op. I can only imagine that sinking feeling when he realized what he'd done.

I can clearly see why so many players here prefer 32red. Mummy's Gold should do the right thing and at least credit him back a percentage of his winnings in my opinion.