1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Did Not get paid 5500 dollar from Mummys Gold due to violation of 30% bet size rule!

Discussion in 'Casino Complaints - Bonus Issues' started by onico, Dec 13, 2011.

    Dec 13, 2011
  1. onico

    onico Newbie member

    Occupation:
    manager
    Location:
    Sweden
    Hello

    I am typing this because I really feel like it is so wrong.

    I was playing Immortal Romance this saturday, I had deposit 25 dollar and gotten a 60% bonus (15 dollar) so a total of 40 dollar was in my account.

    Now I played a few rounds of Immortal romance and betting between 1.50 and 3 dollar a spin (20% of bet) and actually hit 4 wilds while betting 3 dollar! So I was up to 6000+ dollar so of course since I still had bonus left, I raised my bet to 6 dollar, and was very unaware of the 30% bonus size bet rule. Of course if I knew about it, id just be playing 3 dollar a spin just to get the bonus out of the way!

    Eventually I kept playing and went to withdraw 5500 dollar.

    Now, even though I actually won the 6000 dollar+ at 3 dollar a spin (which is 20% of the betting size on the bonus, as I was unaware of the 30% bet I was still doing it "legit") they have actually confiscated all my 5500 dollars because I raised my bet to 6 dollar AFTER I won the 6000 dollar. They could have at least taken away all my winning for playing 6 dollars, but to take ALL my money? Please note that I have played on Mummys gold before as well as on 32red and cashed out with the same betsize... and im very sure I hadnt played through my bonus by then. (will look into this)

    Is this the correct move? Why confiscate all my winnings when I won on one spin 6000 dollar and doing it within the rules (3 dollar bet), but I got robbed of all my money because I simply were unaware of this rule and didnt feel like playing 3 dollar a spin when I could play 6 dollar since I had 6000 dollar to play with...

    This is a huge mistake that I really think has been done in the wrong way, why take away 5500 dollar when I won them fair and square?
     
  2. Dec 13, 2011
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  4. Dec 13, 2011
  5. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    Their terms allows them to do this.

    The question is if they think 5k+ in goodwill is a good investment or not. This often depends on how much attention it gets in public unless you are a regular player with them, then they might decide you will play in back in the future.

    I think it's unfair to not pay you. The rule is there to prevent bonus abusers, not find a reason to not pay slot winners.
     
  6. Dec 13, 2011
  7. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    It sucks, but there is probably no way around it...they would get a big fat + in my book if they paid you
    You did break their rules, and I have to say, if it was my rules and my money...well, it would stay my money.
    32Red doesn't have a percentage rule btw....they have a $6.25 rule, when you're on a bonus, so you would have been ok there.
    Once again, this should be a reminder for everyone to read, and understand the conditions before taking and playing a bonus.
     
    3 people like this.
  8. Dec 13, 2011
  9. onico

    onico Newbie member

    Occupation:
    manager
    Location:
    Sweden
    thanks for the link, I have forwarded my message there.

    The main problem for me feels its unessecary to confiscate the 6000 dollar win I had during my 3 dollar bet because it was within the rules...

    I dont understand why they need to confiscate ALL the money when I only broke the rule after the 6000 dollar win, In my opinion the right action would be to confiscate all my winnings during my 6 dollar bets...
     
  10. Dec 13, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Trouble is that if they bend the rules for you they have to do it for others.

    You didn't appraise yourself of the bonus terms, which is something you should already know as you're not new to online gambling.

    I hope they pay you, but if they don't you only have yourself to blame I'm afraid.
     
  12. Dec 13, 2011
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's a "jobsworth" attitude on their part. The INTENT of such a rule is to stop players claiming bonuses and betting big to start with in order to lever a big win, or quickly bust out. You only rased your bet because you had a massive 6K balance, and thought a bet of 3 credits no longer suitable for such a balance.

    I do this all the time when I hit big, although I DO bear in mind that this kind of rule should not be overlooked, and in such a situation I would be equally "jobsworth" and grind out the remaining WR at 3 credits, withdraw, and then redeposit (probably elsewhere) in order to try some big bets off the win.

    Had you made a bigger deposit, you would NOT have violated this rule by raising your bet to 6 credits, as your bonus would have been that much bigger.

    Since they are so pedantic in this case, they had better be equally pedantic when a player does NOT break the terms as written, but gets one over on them due to something the casino had not thought of.

    They could alter the rule so that it allows larger bets after a big win, but NOT where a player is simply trying to start off with big bets.


    It could take the form. "max bet is the greater of 30% of the bonus credited, or xx% of the peak balance". Although more complicated, it would provide for a player to increase bet size after a substantial win. xx% would be small enough that in most circumstances, 30% of bonus would be the greater amount. Peak balance is so that a new limit can be established that can apply to all further play, even if the player starts losing.

    Players taking bonuses should check the actual limit before raising bets after a big win, as they could easily get carried away and exceed the limit.


    You should also check the terms closely to ensure that it does state that all play is void, rather than JUST winnings made from those bets that exceed the limit.
     
    1 person likes this.
  14. Dec 13, 2011
  15. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Yes there are terms, but i think a situation like this shouldn't be overlooked. I mean 30% rule is to prevent bonus abusers , but slot bettor who just won alot before raising his bets, i think they should pay, but yeah its in their t&c . Would be a + in my book too if they paid the player because he won a huge amount on bets below the 30% rule.
     
  16. Dec 14, 2011
  17. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    If there was proper regulation in this industry the casinos would be made to limit the max bet to 30% of the bonus. This is 2011 and it's about time this industry started growing up if it wants to be taken seriously.
     
    1 person likes this.
  18. Dec 14, 2011
  19. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    I have to jump in on this issue again, as its a mis conception.

    32Red's $6.25 rule only applies to the Welcome Bonus, as I discussed HERE and Mark had confirmed it in that thread Here



    As for the Mummy's Gold issue, I would have thought if they seen your play history then maybe they could have waived it, as you would have made wagering on a $15 bonus with a $6,000 balance regardless of bet.

    But I guess there the terms and conditions and they have the right to void your winnings.
     
    2 people like this.
  20. Dec 14, 2011
  21. slotplayer

    slotplayer Senior Member webmeister

    Occupation:
    webmaster
    Location:
    USA
    I agree. Its not implemented correctly.

    When I used to play, once in a while I'd accidently hit the max button. As a matter of fact I remember "hitting the max button accidently" was a topic of discussion here at CM a year or two ago.
     
  22. Dec 14, 2011
  23. zap987

    zap987 Meister Member PABnononaccred2

    Occupation:
    .
    Location:
    Sweden
    As usual 32Red does it right, they don't just void everything but instead just adds a big WR to any wins with too big bets. Just as efficient at shutting down advantage play and pretty much completely avoids situations like this or even the accidental max bet click. Really, how can a term be fair that gets broken by accidentally hitting the biggest button on the keyboard and can cost a player thousands of dollars.

    Other casinos need to copy 32Red on this, or void the rule for 'normal' players when the play history clearly shows the player is playing fair.
     
  24. Dec 14, 2011
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    There is nothing the software cannot do. When playing with a bonus at Redflush/GoWild table games bets are limited to $10 whereas at another MG casino they suddenly altered the minimum coin size from 0.01 to 0.05 for a particular slot. So it seems that if they do have max bet restrictions for bonuses they could restrict the max bet through the software rather than confiscating winnings when accidents occur. As DG said, this is 2011 for Pete's sake.
     
    1 person likes this.
  26. Dec 14, 2011
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Go Wild showed MGS software can change the max coin size "on the fly" for individual players if a bonus balance is present. It's not perfect as it controls the max coin denomination, rather than the overall max bet, which on a slot is coin size x max coins per line x max lines; HOWEVER, it is better than nothing, and so a max bet limit CAN be enforced with the software, although the actual value will differ between different slots. They could set max coin size to 0.10 on a slot with few lines and coin options, for example Thunderstruck, and to 0.01 on slots with many lines and up to 10 or even 20 coins per line, a feature of many of the newer releases.
     
  28. Dec 14, 2011
  29. onico

    onico Newbie member

    Occupation:
    manager
    Location:
    Sweden
    Very valid points regarding the "accident bet max" button. If you have won a few thousand dollars and just hit the max button ONCE, they confiscate ALL your money? that doesn't feel right.

    Even though it is partly my fault for not reading the terms and conditions I feel like my money was confiscated for the WRONG reason. I did not win 6k during a 6 dollar bet, I won it during a 3 dollar bet which was within the rules. 6 dollar bet different story, but not when it was 3 dollar.

    It was obvious I didn't know about this rule.
    I did win the money within the rules though and the only money that should be confiscated is when I was betting 6 dollar bets.

    One mistake can cost you thousands of dollars (ex. hitting max bet button)? I for one wouldn't enjoy gambling and living in fear for the whole session I'm playing.
     
  30. Dec 14, 2011
  31. heador112

    heador112 Experienced Member PABnononaccred3

    Location:
    Germany
    They should pay the player!
     
  32. Dec 14, 2011
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Instead of keeping on posting about it (we get the message, and most of us agree with you!), why don't you PM the rep as Bryan suggested and see if they can work something out for you?

     
  34. Dec 14, 2011
  35. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    This is a case, where I have mixed feelings...
    We can ofcourse argue, that the casino "should have" and "could have", and I agree that in a perfect world, it should not be possible to bet higher than allowed, but they set it up the way they did, and expect players to read their terms, and follow them. After all, only adults who, in 2011 supposedly can read, are allowed to play, right ?

    We can also argue, that accidents can happen, and that you could have pressed max bet by accident, but I'll argue that this would show in your play as an accident, and not as if you intended to play max bet over some time. You would see your balance drop, and see that you were doing something wrong (Had you read and understood the terms of the promotion), and immediately contact support, to let them know that you fecked up. In a case like that, I'm sure the casino would do the right thing, and let you continue, following the terms from that point.

    The bottom line in this case is, that you deliberately fecked up, and didn't read and understand the terms and conditions, so for this casino to pay you, would, in my book, be a very nice gesture on the casino side, and would put them in risk of having players feck up, and expect "special treatment" every time.
    We expect the casinos to follow their terms and pay us when we win, so I feel that they can rightfully expect the same thing from the players.

    As KK, and others said, get in touch with their rep here, and see what they can do for you. Posting the same thing over and over won't get you anywhere.
     
    1 person likes this.
  36. Dec 16, 2011
  37. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Yup, but in a perfect world the casino should be the one who sets up the software so that these mistakes cannot happen. What is more problematic that there are so many players that do not have english as their native language, and cannot even understand these rules that the casinos make. Also beginners who have little or no experience playing online, i think most of them do not read the rules at all. They just play whatever games, and then come to places like casinomeister to say that their winnings have been void. Ofcourse the casino has to set some ground rules to protect them, but i think its about time these softwares would do the protection .

    If a new player comes to play, and loses, and then loses again when his winnings have been void, i dont think he would touch any online casino with a 10 feet pole. That is money being lost by the casino(s) in the long run.
     
  38. Dec 16, 2011
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The problem is that this rule wass designed to protect the casino against a certain type of advantage play, but it is being used for ALL play, even when a genuine recreational player has gotten carried away after a big hit, and has not realised that they have strayed outside of the rule. Not knowing the rule wasn't a problem to start with, as the player wasn't going to bet that high in any case because their balance was small. Only when faced with 6K did they feel comfortable raising their bet a bit, and fell foul of this rule.

    It is also being implemented in the most draconian manner possible, voiding even the wins where the rule was NOT broken, rather than just those where it was.

    It has saved the casino 6K, but has also given the impression that they are "heartless jobsworths", and will blindly follow all rules regardless of circumstance. It is unlikely therefore that an appeal will make any difference, as what happened was in the rules as written.

    The only hope is that following this, the casino will see if the scope of the rule can be narrowed so that it STILL provides protection against the particular method it was designed to stop, but allows for "recreational misunderstandings" made by non advantage players.

    Pressure still needs to be applied to the software developers to create better bonus management tools so that players can be protected from their own mistakes as much as possible.
     
    2 people like this.

Share This Page