Videoslots - Newly Accredited

[Mr_Slot5]

They honored the ones they all ready paid ( they would of had no choice) or did they honor everyone?

Just the ones they'd already paid. The others had their account balances forfeited (well the balance that had arisen from the affected games).

 

[TheAverageGuy]

So... Long story short..

Shouldn't there be a couple absolutely amazingly generous "Remarkable CM Community Thread" offers happening?

;-P

 

[bebo67]

Just the ones they'd already paid. The others had their account balances forfeited (well the balance that had arisen from the affected games).

So they didnt do the honorable thing then. Having already paid out, they had no recourse. The police wouldnt have done diddly squat. You cant say who or who did not have a bad motive, and saying that some told others is just gossip.

 

[Mr_Slot5]

So they didnt do the honorable thing then. Having already paid out, they had no recourse. The police wouldnt have done diddly squat. You cant say who or who did not have a bad motive, and saying that some told others is just gossip.

OK, the more honourable thing than continuing to threaten people with a police presence

 

[bebo67]

OK, the more honourable thing than continuing to threaten people with a police presence

Now you're getting it! Lol

 

[goatwack]

It has made playing at VS harder though, there's no denying it

 

[sueyh]

So they didnt do the honorable thing then. Having already paid out, they had no recourse. The police wouldnt have done diddly squat. You cant say who or who did not have a bad motive, and saying that some told others is just gossip.

It is not about who has a bad motive or not. It is clearly on T&C on any casinos, the bet and the winning will be void if there is malfunction on the game. The casino has right to void winnings and any casino would do the same.

It was not right VS chat mentioned police, but VS has every right to void the winnings, any casino include land based casino would void the winning if there is any malfunction with the game.

 

[bebo67]

It is not about who has a bad motive or not. It is clearly on T&C on any casinos, the bet and the winning will be void if there is malfunction on the game. The casino has right to void winnings and any casino would do the same.

It was not right VS chat mentioned police, but VS has every right to void the winnings, any casino include land based casino would void the winning if there is any malfunction with the game.

I'm not disagreeing with that at all, but to wait after the game was played or after the persons were paid out, to say it was a malfunction doesn't sit right.

 

[bebo67]

It has made playing at VS harder though, there's no denying it

I'm at month end budget wise and have no desire to play online right now. I will try the land casino next weekend, try it a few times, and if I get the same as on here. I'm going to pack it in for a while. My trust for online gaming has dropped really bad.

 

[sueyh]

I'm not disagreeing with that at all, but to wait after the game was played or after the persons were paid out, to say it was a malfunction doesn't sit right.

Because VS didn't know there was malfunction. They did not wait. They just didn't know. As soon as they found out about the malfunction the games that was affected were taken out-actually all the Merkur games are out-.

 

[bebo67]

Because VS didn't know there was malfunction. They did not wait. They just didn't know. As soon as they found out about the malfunction the games that was affected were taken out-actually all the Merkur games are out-.

Yes, but you cant go back and say......." You know that money we gave you? We want it back, there was a malfunction, and if you don't we will call the police". They are going to have to suck it up. I'm not trying to sound harsh, just being realistic.

 

[bebo67]

Yes, but you cant go back and say......." You know that money we gave you? We want it back, there was a malfunction, and if you don't we will call the police". They are going to have to suck it up. I'm not trying to sound harsh, just being realistic.

Call it karma, call it " it can happen in the business they are in"...........it is what it is.

 

[sueyh]

Yes, but you cant go back and say......." You know that money we gave you? We want it back, there was a malfunction, and if you don't we will call the police". They are going to have to suck it up. I'm not trying to sound harsh, just being realistic.

Yes, they should not mentioned police as a tool of threat, that's for sure, very poor customer service, I agree with you.

 

[bebo67]

Yes, they should not mentioned police as a tool of threat, that's for sure, very poor customer service, I agree with you.

I noticed it was the same girl who was sending harassing emails to one of the players on here about how much time he was spending playing there.

 

[bjtaz44]

I noticed it was the same girl who was sending harassing emails to one of the players on here about how much time he was spending playing there.

Yes, that was her, she must be the hired muscle, I how ever refuse to speak to Heidi ever again, there are no words to express my dislike of her, and seeing her response to yet another person...she needs to be placed on bed rest.

 

[Borgie]

Yes, that was her, she must be the hired muscle, I how ever refuse to speak to Heidi ever again, there are no words to express my dislike of her, and seeing her response to yet another person...she needs to be placed on bed rest.

Sorry I shouldn't really laugh but bed rest lmao

 

[steveh35]

Maybe it's being named after an annoying Swiss girl whose only company was a gruff grandfather and three goats that makes all Heidis have a complex, imagine the hell of going through school with everyone whistling the theme tune from the 70s tv series.

 

[interlog]

So VS wrote back to me saying there were no errors with the games that I played and insist just the two games were affected. They supplied me with a PDF of all the bets and winnings made.

They said that when the players balance went to zero, only then were the bets still accepted on the two games and the winnings credited.

So it appears that even if you played with your real money and never busted on these affected games, you're not going to get a refund in case you didn't win so I am guessing that those that did win and never busted with real money got their winnings paid?

Can you confirm this @Team.Videoslots

Still not too happy with it all, else why take non affected games offline and kept them offline for days on end whilst during that period insisting nothing is wrong with them?

 

[ChopleyIOM]

Hi interlog, so you have it in writing that only two games were affected, can you confirm what the two games are please?

One of the players has been in touch via my channel, he says he won on Fruit Mania/Golden Nights but still received a threatening phone call. He also has screenshots.

I think there might be some more mileage in this story yet, your situation doesn't sound right.

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[Team.Videoslots]

Hi @interlog and everyone else,

As we mentioned in our previous post:

The technical issue was a glitch in the systems of one of our suppliers. During approximately 48 hours on the 21st and 22nd of June, two games from our game supplier Edict malfunctioned. These games were Magic Mirror Deluxe II and Gold of Persia. As a result, no bets were recorded or deducted from play, while wins were recorded and credited. Due to this error all game play during the period of malfunction of these games have been voided.

Until we find out the reason, all games from Edict will be offline.

Best regards,
Team Videoslots.

 

[interlog]

Hi interlog, so you have it in writing that only two games were affected, can you confirm what the two games are please?

One of the players has been in touch via my channel, he says he won on Fruit Mania/Golden Nights but still received a threatening phone call. He also has screenshots.

I think there might be some more mileage in this story yet, your situation doesn't sound right.

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View attachment 110621

They said in their email that the games affected were Magic Mirror Deluxe II and Gold of Persia and only once the players balance reach zero.

 

[interlog]

Hi @interlog and everyone else,

As we mentioned in our previous post:



Best regards,
Team Videoslots.

So did all bets on those two get voided, even when it was made with players own money because your email to me says it only affected game play whilst a players balance was zero? What happened to those people that won with their own money? Did they get paid. If they didn't, did all players get a refund even when they lost their money on the games?

 

[interlog]

Further question...... what happened to those players that won say £10 on Magic Mirror Deluxe II with a zero balance, then quit the game and continued playing Netent games and worked their balance up to an amount where they made a withdrawal. Did you confiscate their winnings too because they effectively played with money they shouldn't have had?

 

[Team.Videoslots]

Hi again Everyone,

We wish to correct ourselves. At the beginning, we only thought that two games were affected. But the conclusion was that all games were affected from Edict. Each customer that was affected has been informed over email about the incident. Basically, if you had 0 balance on the account you could make bets in Edict games without bets being deducted and wins credited. Worth mentioning this was not the only way to win without a bet being deducted from your balance. But we are not going to share all details publicly. However, if your account was involved in the incident we will of course share what happen in the specific case. Any such questions are welcome over PM.

We hadn't received the latest update, as mentioned in our first post this was still under investigation and we didn't have the full story yet.

Best regards,
Team Videoslots.

 

[helenakp]

Good morning @Jono777

I have spoken with our CRM Department, and I can confirm we are still sending out the mail, which should be sent out in the coming months.

Have a good one!

Best regards,
Team Videoslots.

and when will i receive such an offer,i don't remember i have free spins offer from you

 

[pmhcfc]

Continued 'error' message when trying to play CFTBL ... Assuming this has been asked about before now?

 

[nikantw]

I should have waited before I say anything. With the new info it is totally possible for someone to have autoplay and never have any idea what was going on.
I apologize for some of my comments.

 

[interlog]

So I was told a pack of lies in my email then by being told only two games were affected.

And you are surprised why I am a little suspicious about it all.

So the games that I played were affected though I never played any bets with a zero balance (why would I, I thought that I busted!).

How can you guarantee that the games played correctly over this 48 hour period, cash balance or otherwise?

And my point about no wagering shown in my screenshot of last Sunday has never been addressed.

 

[Lemon]

So I was told a pack of lies in my email then by being told only two games were affected.

And you are surprised why I am a little suspicious about it all.

No, you were told what Videoslots believed to be true at the time. They can only go on what Edict were telling them, and I'm sure it was passed on with the best of intentions. They're not obliged to tell you every single detail either, because some of it is none of your business. The *** state of some people in this thread ffs.

 

[maxd]

So I was told a pack of lies in my email then by being told only two games were affected. ...

Why so hostile? They said it was a mistake and then corrected themselves. Calling it "lies" implies they intended to deceive you and there is no evidence of that.

If you want the casino reps to be here to discuss this stuff you need to show a little civility. So maybe chill a bit with the agro accusations?

 

[Team.Videoslots]

Hi again @interlog,

We apologize for any wrong information that has been given out, we are not trying to lie or deceive anyone. The issue was not that the games paid out wrong it was that the bets did not register and therefore players could win without betting. Regarding the screenshot, is your wagering from the 22nd still not showing? We are more than happy to assist you further in any way we can.

Best regards,
Team Videoslots.

 

[interlog]

Why so hostile? They said it was a mistake and then corrected themselves. Calling it "lies" implies they intended to deceive you and there is no evidence of that. Maybe chill a bit with the agro accusations?

Max,

I asked them to properly investigate the matter. It took them two days to reply to me, more than enough to establish that the games I played were affected. We are a week later into the investigation and I don't for one second belief they only found out this morning that all games were affected. They said they already wrote to all affected players so why tell me only two games?

For me it is all about being honest to your customers as well as being transparent. No agro accusation on my part at all.

 

[interlog]

No, you were told what Videoslots believed to be true at the time. They can only go on what Edict were telling them, and I'm sure it was passed on with the best of intentions. They're not obliged to tell you every single detail either, because some of it is none of your business. The *** state of some people in this thread ffs.

Hmm.... they replied at 7AM this morning to me via email telling me two games were affected and only when I reported it here did they correct it.

And my state is fine, f-ing or otherwise

 

[maxd]

For me it is all about being honest to your customers as well as being transparent. No agro accusation on my part at all.

Fine, then say that instead of making inflammatory accusations. Being hostile is counter-productive.

 

[sapit222]

Hi @interlog and everyone else,

As we mentioned in our previous post:



Best regards,
Team Videoslots.

I played Magic Mirror Deluxe 2 on the 21/6 and money was deducted from my account but i didnt get any win at all (3 x0,5 wins?).
Is that a malfunction then?
Will i get my money back?

 

[Team.Videoslots]

Hi @sappit222,

The issue was that bets did not register correctly, winnings were still paid out so that is not part of the malfunction.

Best regards,
Team Videoslots.

 

[interlog]

Hi again @interlog,

We apologize for any wrong information that has been given out, we are not trying to lie or deceive anyone. The issue was not that the games paid out wrong it was that the bets did not register and therefore players could win without betting. Regarding the screenshot, is your wagering from the 22nd still not showing? We are more than happy to assist you further in any way we can.

Best regards,
Team Videoslots.

The wagering showed again on Monday just gone but it didn't on Sunday as per my screenshot hence my suspicion about it all.

At the end of the day, something seriously went wrong between your casino and the Edict server so don't be surprised that players will ask questions about the integrity of the game play during that 48 hour period of time. Your mixed messages haven't helped at all.

 

[BosjeR]

I am not affected, I am observing from the side. I do think that this is a major issue that needs proper communication cause trust is the most important part between player and operator, so any conflicting or unclear information is going to create friction.

And to state that interlog is hostile and needs to be civil is just a tad overdramatic. Let's stay on the issue here, something unacceptable has happened and the handling of it has been far from ideal. Players have the right to vent when issues this severe arise.

 

[maxd]

... Players have the right to vent when issues this severe arise.

No one has "the right to vent" although everyone has the right to raise an issue and discuss in a respectful manner. See Forum Rules if you need to refresh your memory on this.

 

[IM_SPORTS]

I am not affected, I am observing from the side. I do think that this is a major issue that needs proper communication cause trust is the most important part between player and operator, so any conflicting or unclear information is going to create friction.

And to state that interlog is hostile and needs to be civil is just a tad overdramatic. Let's stay on the issue here, something unacceptable has happened and the handling of it has been far from ideal. Players have the right to vent when issues this severe arise.

basically you cannot say anything bad about the casinos on here that is what i understood

 

[maxd]

basically you cannot say anything bad about the casinos on here that is what i understood

That's BS and you obviously know better:

i don't use this forum much ... i use it to complain about stuff mostly

Please see the Forum Rules , item 1.14 regarding trolls.

 

[ShadyFei]

Hi @sappit222,

The issue was that bets did not register correctly, winnings were still paid out so that is not part of the malfunction.

Best regards,
Team Videoslots.

How can the same slot malfunction for some players and not others within the same time period? I’m sure this isn’t the case, but it sounds like you are saying winning players had a malfunctioning slot but losing players did not. Perhaps a bit of clarification would help.

 

[Team.Videoslots]

Hi @ShadyFei,

The malfunction occurred when a players balance dropped down to 0 and therefore not everyone who played the games were affected.

Best regards,
Team Videoslots.

 

[IM_SPORTS]

That's BS and you obviously know better:


Please see the Forum Rules , item 1.14 regarding trolls.

trolls?

when I see the casino did something wrong I will complain about it on this forum

but obviously I see I cannot do that.

 

[maxd]

trolls?

Making completely untrue statements to incite a reaction and disrupt the forums is being a troll. Don't do it.

... obviously I see I cannot do that.

Since when? You've complained about plenty of things, you're complaining now. And?
If you're kvetching about me deleting your cross-posts from the other day then yeah, don't do that either. All this is in the Rules man, none of it should come as a surprise.

 

[Borgie]

when I see the casino did something wrong I will complain about it on this forum

but obviously I see I cannot do that.[/QUOTE]

Who said you cant do it - all anyone was saying is be polite and don't accuse people of being liars

Just state facts politely .

If you think you are forbidden to do or say things why are you here ? Just causing trouble.

 

[interlog]

Who said you cant do it - all anyone was saying is be polite and don't accuse people of being liars

Just state facts politely .

If you think you are forbidden to do or say things why are you here ? Just causing trouble.

Not sure if this was directed at me, but I was told at 7AM this morning via email that only two games were affected. By then, Videoslots knew it was all of the Edict/Merkur games.

I called that a "pack of lies" and stand by it. Whether deliberate or not, I was given the wrong information which is very disappointing because they were meant to thoroughly look into my query. To be told my games were not affected (when they were) because it was not one of the two original games mentioned, makes you wonder how thorough that investigation was.

My last word on this, the way that this has been handled by Videoslots was not ideal. The mixed messages given have not helped them at all.

 

[Borgie]

Not sure if this was directed at me, but I was told at 7AM this morning via email that only two games were affected. By then, Videoslots knew it was all of the Edict/Merkur games.

I called that a "pack of lies" and stand by it. Whether deliberate or not, I was given the wrong information which is very disappointing because they were meant to thoroughly look into my query. To be told my games were not affected (when they were) because it was not one of the two original games mentioned, makes you wonder how thorough that investigation was.

My last word on this, the way that this has been handled by Videoslots was not ideal. The mixed messages given have not helped them at all.

No sorry it was directed to IM Sports

As to whether they told you a pack of lies as in they deliberately tried to deceive you - I really don't think that personally but you are entitled to your view too obviously

However if people carry on like they are at the moment - I can see VS reps turning into Leo Vegas and Guts reps - lost in space !!

 

[maxd]

Ok guys, I think we agree that VS could have handled this better and interlog is welcome to his dissatisfaction with them.

That said the point remains that basic civility toward them, or anyone else for that matter, is and will be expected of everyone here.

"Venting", if it involves insults and/or attempts to discredit or belittle, is not a right and is not welcome here.

As Borgie said, abuse the reps and we'll lose them, to the detriment of us all. Trust me, I know this all to well because no small number of reps have backed off from the forums for exactly those reasons. Of course there needs to room for fair criticism and that is indeed the goal, but outright hostility and abuse is unnecessary and uncalled for in these discussions.

 

[Jono777]

Continued 'error' message when trying to play CFTBL ... Assuming this has been asked about before now?

Click on padlock in address bar next to website name and "allow flash"