Videoslots - Newly Accredited

[pinnit2014]

Hi @Team.Videoslots
Rolled up on a month now on what seems an easy issue should have been solved way, way back.
I mean, is the provider just not answering your emails or are you guys just not bothering? Or is it really some insanely difficult thing I'm looking at another month for?
Ty

Harry requested i amend the post to convey the full brevity.

 

[dionysus]

Harry requested i amend the post to convey the full brevity.

I think he's graduated to 4 eyerolls per post now

 

[maniski]

I just got reply back from vs for an issue with a game 6 weeks ago lol, I don't bother anymore. then you get the email how did we do I mean it's to much unless it was money issue I don't bother anymore not worth it.

6 weeks... thats really fast..
Im 7 months in and still have not received any substantive answers. Its always the same excuse.. 'due to delay at the provider' 'we give update asoon as we got anwser from provider' then months radio silence! then you complain about how they handle my issues and that they do not take me/it seriously.. they totally ignore me for some more months. Sometimes you will loose your cool..and this is an good example.

No compensation/nice gesture if only for the extemely long wait.. and fun part is all the
correspondence happend with Teamvideoslots..

This really gave me an sour/bitter taste in my mouth.. didnt expect that from Videoslots.. an casino For players...yeah sure..! unforntunately this took large part of fun playing there out of it.

 

[colinsunderland]

Bring back Dan

 

[Team.Videoslots]

Hi,

Please bear in mind that when an issue is handled by a game provider, there is only so much we can do from our end to speed things up.

@dionysus - the game issue you reported is still with the provider. We are, unfortunately, still waiting for them to sort the issue out. We will inform you personally right away once it gets resolved. Terribly sorry for the inconvenience caused.

@maniski - We have been working on your query alongside with the provider ever since you first reported the issue, but now it has been standing still, as we have requested additional information from you in order to investigate the issue further. Could you please get back to us by replying to our latest message, providing a fresh screenshot and a timestamp of the attempt to open the game? We acknowledge the fact that you have provided these in the past, but the provider requested new ones. The query has been standing still since we requested these pieces of information from you back in January.

Best regards,
Team Videoslots

 

[GameRoom]

@Team.Videoslots have you removed the gamble option from Reel King?

 

[geordiecolin]

I have noticed a number of my most played slots RTP in the RTP section fluctuate quite wildly over recent months and I do not doubt the validity of those fugures.
But I do question if the validity of todays figures should be a recomendation on playing a slot based on those figures.
A 300% rtp can become a 33% due to the passing of time so those who do not keep careful record or have a fantastic recall could be caught up in a big payback
Is it true that our RTP history is only based on a limited recent time history @Team.Videoslots?

 

[samdog21]

well just going through a couple rtps on vs. vikruinfeild was my go to game I just like the game anyway iam at level 5000 and something. working on 4th turnover on complete all trophies. from feb14th 2018- feb14th 2019 my rtp was 94.90%, from feb14th 2019- to feb14 2020 rtp 92.5% now to me that is big drop. in fact proves to me they changed the rtp options with play and go, it's disgusting what's going on to much work to check one by one. but it sucks that your rtp can drop like that in a year over 2 points is huge.

 

[dionysus]

anyone playing Iron Girl tourney?
I've tried loading a couple times...game just cycles and cycles trying to load

 

[dpp00]

just finished it iron girl got nowhere but it loaded ok

 

[samdog21]

don't matter iron girl never won a free spin ever that game absolutely hates me lol.

 

[nikantw]

anyone playing Iron Girl tourney?
I've tried loading a couple times...game just cycles and cycles trying to load

All PnG load slowly for me, about 30 sec to load, but they do load.
Same with the Iron Girl battle.

 

[ESCJAMIE]

About a year ago my RTP was 91% on Videoslots

Just checked it and its now
Your overall RTP
97.18%

Fair to say Im shocked its gone up and gone up that high,


What is everyone elses RTP at videoslots like ?

 

[geordiecolin]

I have noticed a number of my most played slots RTP in the RTP section fluctuate quite wildly over recent months and I do not doubt the validity of those fugures.
But I do question if the validity of todays figures should be a recomendation on playing a slot based on those figures.
A 300% rtp can become a 33% due to the passing of time so those who do not keep careful record or have a fantastic recall could be caught up in a big payback
Is it true that our RTP history is only based on a limited recent time history @Team.Videoslots?

Well despite questioning my RTP history statistics I played all of my top 4 played slots last night just using my Friday cashback. This included Playngo's Legacy of Egypt which I won £400 alone on for a total cashout of over £450.
So despite the lower RTP and RTP history statistics my faith in Videoslots still remains

Oh and your Last Played is still not working for me as it only shows the last battles!

 

[ESCJAMIE]

Well despite questioning my RTP history statistics I played all of my top 4 played slots last night just using my Friday cashback. This included Playngo's Legacy of Egypt which I won £400 alone on for a total cashout of over £450.
So despite the lower RTP and RTP history statistics my faith in Videoslots still remains

Oh and your Last Played is still not working for me as it only shows the last battles!

"despite the lower RTP and RTP history statistics my faith in Videoslots still remain"

THIS!

The same has happend to me I have never been so lucky on videoslots in these past months since they lowered there RTP, My overall rtp went from 91% to 97% in this past year I cant explain it its strange,

 

[geordiecolin]

"despite the lower RTP and RTP history statistics my faith in Videoslots still remain"

THIS!

The same has happend to me I have never been so lucky on videoslots in these past months since they lowered there RTP, My overall rtp went from 91% to 97% in this past year I cant explain it its strange,

I hit a bonus in Legacy of Egypt that went on forever. I undstand that such events may be rarer on the lower setting but bloody hell. And without making a deposit!

 

[ESCJAMIE]

I hit a bonus in Legacy of Egypt that went on forever. I undstand that such events may be rarer on the lower setting but bloody hell. And without making a deposit!

I play at L&L and im sure they have higher RTP and ive never ever been "lucky" there its crazy, Long term RTP will catch up on us but short term if your only doing a few 100 spins its all about having luck on your side

 

[deleted_user-20231116]

I have noticed a number of my most played slots RTP in the RTP section fluctuate quite wildly over recent months and I do not doubt the validity of those fugures.
But I do question if the validity of todays figures should be a recomendation on playing a slot based on those figures.
A 300% rtp can become a 33% due to the passing of time so those who do not keep careful record or have a fantastic recall could be caught up in a big payback
Is it true that our RTP history is only based on a limited recent time history @Team.Videoslots?

You can change the date range to anything you like, but it's set to show the past 6 months by default.

Edit: Nvm, thought you talked about the my rtp page. I only use the page you talked about to check the theoretical rtp.

 

[GameRoom]

nice video about RTP

 

[Team.Videoslots]

Hi @GameRoom,

No, the gamble feature is available on all markets. Please reach out to us on videoslotsteam@videoslots.com if you are experiencing any issues and we will take a look.

Best regards,
Team Videoslots

 

[geordiecolin]

I'm finding the slag in Videoslots is quite bad this evening?

 

[Kroffe]

I'm finding the slag in Videoslots is quite bad this evening?

Yeah same here, slots are pretty slow.
I think you may have added an "s" to "lag" by accident.

 

[colinsunderland]

I'm finding the slag in Videoslots is quite bad this evening?

 

[Team.Videoslots]

Hi @Kroffe and @geordiecolin,

Please reach out to us at videoslotsteam@videoslots.com should you still be experiencing any lag or slowness and we will make sure to investigate further.

Best regards,
Team Videoslots

 

[steveh35]

I'm finding the slag in Videoslots is quite bad this evening?

I thought that Dan left a couple of years ago.