Comments Welcome Videoslots: Lower RTP for UK, Sweden, Germany & Others

[brianmon]

Did they claim to use the standard RTP and then lower it without saying anything or did they always have low RTP? I'm guessing the latter.
VS claimed to use the highest RTP, lowered it without telling anybody until somebody on here randomly stumbled upon it, and then censored the battle chat to suppress the information.

I'm not disputing that, or as I said earlier, defending VideoSlots in any way.

I was merely correcting your statement - "99% of all casinos still run standard RTPs for all providers mentioned." when it's far from 99%

And yes, I'd say most of them, have always used the lower settings. Although I'm not too sure if Genesis Global casinos, or Betat and SlottyVegas have always used the secondary setting.

 

[brianmon]

Cliff Notes anyone ? As UK player what games/providers on VS , casumo , energy , leo etc am I being shafted on ? Just won a nice amount at VS yesterday so maybe time to move on from there?

Just check the helpfile of each game. It's the little question mark in the bottom left corner of the game.
If the casino is licensed by the UKGC, they have to display the RTP% in the helpfiles

 

[Steviedoo]

Whats happened to the sad little troll who usually comes on and attacks anyone who dares say anything bad about Videoslots? There must be enough posted this week to give him orgasms for weeks to come, thinking about all the trolling he could do!

youd need to flag or pm him because hes not in the habit of reading each thread and relies on members pointing things out

Yes let’s look for a good fight on here. Not enough of that.

 

[goatwack]

To be fair, if VS had sent hand-written letters to each and every customer, 3 months prior to lowering RTP across certain games, we'd still have grounds to complain......about something.

Yes they've completely botched it up and spectacularly tried to hide it, not to mention their bungled 'Lack of Battles Chat' cover-up.

Obviously awards/ recognition shouldn't be rescinded, we have enough of that with Trump & Brexit, but CM ought to give 'em the firmest of slaps right across the chops via a public denouncement

 

[trancemonkey]

The general premise of UK Consumer Laws is that the potential buyer should be availed of all details relevant to the purchase and product and usage thereof. Obviously this can be complex in the case of insurance products, financial products but far simpler if they pertain to a TV or can of beans. Advertising is pretty similar. In the case of dynamic products (like a change to insurance, financial services etc.) the purchaser should be made aware of any crucial changes to the original terms or product itself.

Now I think a 34% drop in average turnover for a slot game is pretty bloody significant!

Now given that the casinos are pretty quick to make the consumer aware of things such as new races, bonuses or additions to their range of games, surely the player should be informed about changes to their service or product that may be not be as well received?

Yes, casinos offer hundreds of products in the form of slot games but they as the vendor are responsible for availing you of the relevant info. For example your local supermarket may offer a box of washing powder that was once 1kg for £1.99 but is now 900g. Look at the shelf and you'll see the price-per-kg listed as £1.10 as opposed to the £1 it was previously.

What VS are doing is the casino equivalent of the above example of 'product shrinkage' here. Fine, but let's make sure the consumer or casino member is clearly aware of it. As Chopley pointed out, this was not the case with the reduced RTP slots.

You're lucky you even get to know the RTP at all.. some markets don't tell you and aren't required to

 

[trancemonkey]

It should be READILY available. Anyway that's not the real point here, rather the fact an existing detail that affects the value of the product has been changed without notification to the consumer.

Sorry mate... disagree. When you go in to contract, they can't change the price without telling you because you are tied in to the contract.

You are not forced to gamble. The RTP has to be readily available and therefore you can check this before you gamble.

No casino is ever going to tell you they have lowered their RTP unless they are legally forced to.

Yes you might see that as a bad thing, but it's a fact of life. Casinos, through taxation or other reasons, sometimes have to lower the RTP.

 

[colinsunderland]

Sorry mate... disagree. When you go in to contract, they can't change the price without telling you because you are tied in to the contract.

You are not forced to gamble. The RTP has to be readily available and therefore you can check this before you gamble.

No casino is ever going to tell you they have lowered their RTP unless they are legally forced to.

Yes you might see that as a bad thing, but it's a fact of life. Casinos, through taxation or other reasons, sometimes have to lower the RTP.

However, if a casino advertises they always offer the highest RTP setting there should be no reason for the customer to check each time. If that policy is changed then it should be communicated to the customer.

 

[dunover]

Sorry mate... disagree. When you go in to contract, they can't change the price without telling you because you are tied in to the contract.

You are not forced to gamble. The RTP has to be readily available and therefore you can check this before you gamble.

No casino is ever going to tell you they have lowered their RTP unless they are legally forced to.

Yes you might see that as a bad thing, but it's a fact of life. Casinos, through taxation or other reasons, sometimes have to lower the RTP.

And therein lies my point.

 

[goatwack]

Ah, the old moral/ legal chestnut

 

[trancemonkey]

And therein lies my point.

Jump down off the high horse for a second and just think about why, if it was your business, you would do that?

"Hey everyone, we've had to reduce the RTP of the games due to external factors"

Now, you can argue the moral high ground... but you can't argue at all that it makes sense for a company to tell the consumers they are getting less for their money.

Look at Shrinkflation... Frijj didn't tell people in adverts they had reduced from 500ml to 400ml bottles. Why would you?

You are NOT forced to gamble, and lowered RTPs are inevitable with what a cash cow governments see gambling as.

 

[colinsunderland]

Jump down off the high horse for a second and just think about why, if it was your business, you would do that?

"Hey everyone, we've had to reduce the RTP of the games due to external factors"

Now, you can argue the moral high ground... but you can't argue at all that it makes sense for a company to tell the consumers they are getting less for their money.

Look at Shrinkflation... Frijj didn't tell people in adverts they had reduced from 500ml to 400ml bottles. Why would you?

You are NOT forced to gamble, and lowered RTPs are inevitable with what a cash cow governments see gambling as.

Did they regularly, before that point, state that they will ALWAYS give you 500ml? Or are you not comparing like with like?

 

[dunover]

Jump down off the high horse for a second and just think about why, if it was your business, you would do that?

"Hey everyone, we've had to reduce the RTP of the games due to external factors"

Now, you can argue the moral high ground... but you can't argue at all that it makes sense for a company to tell the consumers they are getting less for their money.

Look at Shrinkflation... Frijj didn't tell people in adverts they had reduced from 500ml to 400ml bottles. Why would you?

You are NOT forced to gamble, and lowered RTPs are inevitable with what a cash cow governments see gambling as.

1. It depends on your attitude to your customers.
2. Whether the business in question considers it preferable to be up-front about it, or lets the customers find out themselves, creating a 16-pages and counting thread.
3. A least in the UK your bottle of Frijj has to tell you clearly on the label - it appears that in many countries they don't have to tell you anything at all - as a few have already pointed out here the game rules don't even show the RTP.

As far as that analogy goes - imagine it didn't tell you on the label, you drank the whole bottle and then found the amount printed on the inside of the bottom of it, visible when you held it up to the light.

 

[thr0b]

No casino is ever going to tell you they have lowered their RTP unless they are legally forced to.

Though Videoslots did, almost a month ago.

 

[ChopleyIOM]

Jump down off the high horse for a second and just think about why, if it was your business, you would do that?

"Hey everyone, we've had to reduce the RTP of the games due to external factors"

Now, you can argue the moral high ground... but you can't argue at all that it makes sense for a company to tell the consumers they are getting less for their money.

Look at Shrinkflation... Frijj didn't tell people in adverts they had reduced from 500ml to 400ml bottles. Why would you?

You are NOT forced to gamble, and lowered RTPs are inevitable with what a cash cow governments see gambling as.

The issue here isn't really what VS have done, it's how they've done it.

I totally understand they need to nip and tuck to maintain profit margins in 'expensive' jurisdictions (y'know, where they actually have to pay fucking tax, like the rest of us.....), but burying the 'announcement' of the change on a news page that most people didn't even seem to know existed, as they increase their house edge by 50% or more on certain slots, is plain shady behaviour.

Add in the fact that (1) They didn't email anyone about it (despite being very email happy when it comes to everything else, as I can attest to as a VS account holder) and (2) They didn't use the VS Accredited thread here at CM to let anyone know about it and (3) Censored their own chat to stop people taking about it and (4) Stopped announcing new slot releases in the main VS thread here because then they'd have to explain the RTP change at the same time - then you're left with the conclusion that this is a MAJOR DETRIMENTAL CHANGE to players in certain jurisdictions that they have done their utmost to sneak out.

Telling us that we're 'lucky' that we even have the right to know what RTP slots we're playing in the UK says it all IMO, this is an 'industry' that needs to grabbed by the collar and brought to heel.

 

[trancemonkey]

1. It depends on your attitude to your customers.
2. Whether the business in question considers it preferable to be up-front about it, or lets the customers find out themselves, creating a 16-pages and counting thread.
3. A least in the UK your bottle of Frijj has to tell you clearly on the label - it appears that in many countries they don't have to tell you anything at all - as a few have already pointed out here the game rules don't even show the RTP.

As far as that analogy goes - imagine it didn't tell you on the label, you drank the whole bottle and then found the amount printed on the inside of the bottom of it, visible when you held it up to the light.

We should have an apology battle... See who can come up with the best / most stupid

 

[trancemonkey]

Did they regularly, before that point, state that they will ALWAYS give you 500ml? Or are you not comparing like with like?

I'm not getting involved in the VS argument. If they said they would always offer the biggest RTP, they were idiots. Because circumstances out of their control could force their hands.

 

[trancemonkey]

The issue here isn't really what VS have done, it's how they've done it.

I totally understand they need to nip and tuck to maintain profit margins in 'expensive' jurisdictions (y'know, where they actually have to pay fucking tax, like the rest of us.....), but burying the 'announcement' of the change on a news page that most people didn't even seem to know existed, as they increase their house edge by 50% or more on certain slots, is plain shady behaviour.

Add in the fact that (1) They didn't email anyone about it (despite being very email happy when it comes to everything else, as I can attest to as a VS account holder) and (2) They didn't use the VS Accredited thread here at CM to let anyone know about it and (3) Censored their own chat to stop people taking about it and (4) Stopped announcing new slot releases in the main VS thread here because then they'd have to explain the RTP change at the same time - then you're left with the conclusion that this is a MAJOR DETRIMENTAL CHANGE to players in certain jurisdictions that they have done their utmost to sneak out.

Telling us that we're 'lucky' that we even have the right to know what RTP slots we're playing in the UK says it all IMO, this is an 'industry' that needs to grabbed by the collar and brought to heel.

Some of your points about VS do seem to infer they have handled things badly, but the industry is already massively regulated. God help us if Labour get in...

Then you'll start to see what real problems in online look like...

Some of you just need to keep finding a stick don't you

 

[xexe]

You're lucky you even get to know the RTP at all.. some markets don't tell you and aren't required to

It's not about that, it's about the fact that they advertise using the highest RTP on all slots and then change them to the low RTP versions in secret.

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In particular this Act protects consumers from misleading advertisements and ensures that trade is fair. Under the Act it is an offence for an advertiser/trader to make false claims about goods, services or prices. All types of communications that promote goods or services are covered by the Act. This includes advertisements, a notice in a shop or even a claim made by a sales assistant about a product or service.

They make the false claim that they use the highest RTP and then change it to the low RTP versions without notifying anybody, in order to trick people to gamble under the impression that they're getting the standard RTP, despite playing a version with more than 50% increased house edge.

 

[thr0b]

But they did notify people. Perhaps not in the best way, but they did it.

And have they recently claimed to have always used the highest RTP slots available, or did that stop a reasonable time before the change?

 

[Aryol]

But they did notify people. Perhaps not in the best way, but they did it.

And have they recently claimed to have always used the highest RTP slots available, or did that stop a reasonable time before the change?

Still no notice for German or Swedish people...

 

[dionysus]

Yes let’s look for a good fight on here. Not enough of that.

why are you quoting me?
the poster suggested Bryan have a look at the thread, i said he needs to be tagged or pmed, not just his name typed

 

[Mark_32Red (retired acct)]

It's not about that, it's about the fact that they advertise using the highest RTP on all slots and then change them to the low RTP versions in secret.

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They make the false claim that they use the highest RTP and then change it to the low RTP versions without notifying anybody, in order to trick people to gamble under the impression that they're getting the standard RTP, despite playing a version with more than 50% increased house edge.

Tried not to comment on this, but I’m interested to see where they advertised this?

If it’s a post on Casinomeister by a rep I would argue that really isn’t an advertisement and may not fall under the rules you quote (if so we all need to be careful!) - if their advertising ‘above the line’ mentions this then it could be interesting.

Mark

 

[Playford7]

Some of your points about VS do seem to infer they have handled things badly, but the industry is already massively regulated. God help us if Labour get in...

Then you'll start to see what real problems in online look like...

Some of you just need to keep finding a stick don't you

Imagine Jeremy the terrorist supporter at the helm.. max bet 4p, max deposit £1..
Scary thought.

 

[Tirilej]

Tried not to comment on this, but I’m interested to see where they advertised this?

If it’s a post on Casinomeister by a rep I would argue that really isn’t an advertisement and may not fall under the rules you quote (if so we all need to be careful!) - if their advertising ‘above the line’ mentions this then it could be interesting.

Mark

When they all were posting under the name of Dan, then they used to say that. I haven't heard it for a long time though. Never seen it written anywhere else, but maybe someone else has.

 

[Playford7]

why are you quoting me?
the poster suggested Bryan have a look at the thread, i said he needs to be tagged or pmed, not just his name typed

Just do as your told lol

 

[dionysus]

Just do as your told lol

only if you swear to use the correct 'you're'

 

[Playford7]

When they all were posting under the name of Dan, then they used to say that. I haven't heard it for a long time though. Never seen it written anywhere else, but maybe someone else has.[/QUOTE
No wonder the online casino industry is classed as the Wild West with practices like this. And especially from the industry leaders VS...

 

[Playford7]

only if you swear to use the correct 'you're'

That was a typo. Your reported for stating I used the wrong ‘you’re lol

 

[dionysus]

That was a typo. Your reported for stating I used the wrong ‘you’re lol

just go with y'all

 

[Playford7]

just go with y'all

I’ll try that haha, always liked the Deep South tone lol

 

[goatwack]

What's not to like 'bout that accent y'all

 

[colinsunderland]

Tried not to comment on this, but I’m interested to see where they advertised this?

If it’s a post on Casinomeister by a rep I would argue that really isn’t an advertisement and may not fall under the rules you quote (if so we all need to be careful!) - if their advertising ‘above the line’ mentions this then it could be interesting.

Mark

I would argue differently Mark. This is an affiliate site, where Casino staff members are promoting the casino they work for. Videoslots especially , advertise constantly (well up till this RTP change anyway) posting what new slots are available, what promotions are available etc. I think you would be hard pushed to argue it isn't advertising. I would agree that might not apply to all casinos on here, but certainly VS seem very aggressive in marketing on here.
It was in numerous posts in the long Videoslots thread. My view is, if they state 'We always offer the highest RTP available' then they can, of course, not do, but should post in the same thread that the policy previously stated/advertised, no longer applies.

 

[Tirilej]

I would argue differently Mark. This is an affiliate site, where Casino staff members are promoting the casino they work for. Videoslots especially , advertise constantly (well up till this RTP change anyway) posting what new slots are available, what promotions are available etc. I think you would be hard pushed to argue it isn't advertising. I would agree that might not apply to all casinos on here, but certainly VS seem very aggressive in marketing on here.
It was in numerous posts in the long Videoslots thread. My view is, if they state 'We always offer the highest RTP available' then they can, of course, not do, but should post in the same thread that the policy previously stated/advertised, no longer applies.

But didn't they just reply to a question about what rtp the games had, and replied that they were set at the highest rtp?
If that was what they said then it can't be seen as marketing, just a reply to a question.

 

[colinsunderland]

But didn't they just reply to a question about what rtp the games had, and replied that they were set at the highest rtp?
If that was what they said then it can't be seen as marketing, just a reply to a question.

Everything is marketing but regardless of that, if they have ever stated an RTP for any of the providers on the thread when advertising/announcing new games, then that is now wrong and a statement should have been made to correct it. I don't think it could be argued the new game posts are anything but advertising.

 

[Tirilej]

Everything is marketing but regardless of that, if they have ever stated an RTP for any of the providers on the thread when advertising/announcing new games, then that is now wrong and a statement should have been made to correct it. I don't think it could be argued the new game posts are anything but advertising.

That's the thing here, nothing ever gets erased. Times, companies and things within a company change. We can't ask that everything are updated can we? Not just talking about VS here.
Advertising and also information at the same time. It has been a give and take in their threads, and I can't see that as wrong.

 

[Playford7]

That's the thing here, nothing ever gets erased. Times, companies and things within a company change. We can't ask that everything are updated can we? Not just talking about VS here.
Advertising and also information at the same time. It has been a give and take in their threads, and I can't see that as wrong.

You can’t see misleading players wrong?.
They have this place alone to say whatever they please.. they have the run of the place.
Yet the RTP issue was not mentioned..
just my humble opinion, but what a shady way to do things.
All the best btw Sara. Hope your well

 

[Tirilej]

You can’t see misleading players wrong?.
They have this place alone to say whatever they please.. they have the run of the place.
Yet the RTP issue was not mentioned..
just my humble opinion, but what a shady way to do things.
All the best btw Sara. Hope your well

I'm fine thanks

I see what they have done as wrong. I really do. I also see the standard hunt that starts where it feels like some almost want to find things and to put these people in prison.
If they admitted to have handle this wrong, would an apology be accepted?
I want other casinos to follow in their footsteps and be open and talk to us, not read these threads and decide to not post or get involved at all.

 

[colinsunderland]

I'm fine thanks

I see what they have done as wrong. I really do. I also see the standard hunt that starts where it feels like some almost want to find things and to put these people in prison.
If they admitted to have handle this wrong, would an apology be accepted?
I want other casinos to follow in their footsteps and be open and talk to us, not read these threads and decide to not post or get involved at all.

Be open? Like Videoslots? You see whats wrong with that statement, the whole thread is about them not being open and hiding the changes.

That's the thing here, nothing ever gets erased. Times, companies and things within a company change. We can't ask that everything are updated can we? Not just talking about VS here.
Advertising and also information at the same time. It has been a give and take in their threads, and I can't see that as wrong.

Well in the UK it is wrong, if I read the CAP codes on advertising correctly. The main principle is that advertising should not be misleading. Do I think they should go back and change every post, no, not really (although I'm not sure the ASA would agree with that) but they should have posted in the thread that RTP's previously stated might not be applicable in the countries they have changed in any more.

Do you really think its a coincidence that they stopped posting new game releases just as they changed the RTP? What other reason would there be other than trying to hide it from people?

 

[Tirilej]

Be open? Like Videoslots? You see whats wrong with that statement, the whole thread is about them not being open and hiding the changes.



Well in the UK it is wrong, if I read the CAP codes on advertising correctly. The main principle is that advertising should not be misleading. Do I think they should go back and change every post, no, not really (although I'm not sure the ASA would agree with that) but they should have posted in the thread that RTP's previously stated might not be applicable in the countries they have changed in any more.

Do you really think its a coincidence that they stopped posting new game releases just as they changed the RTP? What other reason would there be other than trying to hide it from people?

If I ask you this instead. What do you want them to say or do now?

 

[colinsunderland]

If I ask you this instead. What do you want them to say or do now?

So you don't answer my questions but want me to answer yours?
ok then.

I don't want them to do anything, I'm stating what the law is and what they should have done, which is what the thread is about. Hiding it from people shows them as being untrustworthy. If they are hiding stuff like this you can guarantee they are hiding other stuff that we aren't likely to find out about, or not as easily.

How do you think they have been open with us about this, as I really can't understand how you can think that?

 

[Tirilej]

So you don't answer my questions but want me to answer yours?
ok then.

I don't want them to do anything, I'm stating what the law is and what they should have done, which is what the thread is about. Hiding it from people shows them as being untrustworthy. If they are hiding stuff like this you can guarantee they are hiding other stuff that we aren't likely to find out about, or not as easily.

How do you think they have been open with us about this, as I really can't understand how you can think that?

They are more open compared to other casinos, but that doesn't mean I liked what they did now, or the fact that they did it the way they did.
I don't find them less trustworthy though because i know they do what they feel they have to do to keep the company going.

I doubt they will change back. Maybe later if it goes better but I think they have made their choices and they won't listen to me so....

But so you don't want them to do anything, and nothing they say will be ok in your eyes. You just want to continue to tell everyone that you don't trust them. then ok for me. Keep going.
I just had to say my opinion on the matter.

 

[Mark_32Red (retired acct)]

I would argue differently Mark. This is an affiliate site, where Casino staff members are promoting the casino they work for. Videoslots especially , advertise constantly (well up till this RTP change anyway) posting what new slots are available, what promotions are available etc. I think you would be hard pushed to argue it isn't advertising. I would agree that might not apply to all casinos on here, but certainly VS seem very aggressive in marketing on here.
It was in numerous posts in the long Videoslots thread. My view is, if they state 'We always offer the highest RTP available' then they can, of course, not do, but should post in the same thread that the policy previously stated/advertised, no longer applies.

Thanks Colin,

I guess my point, and I hate to say it given where we are in the UK regulatory situation, is what/who constitutes an advert? If posts on a forum become “legally binding” it could become pretty tedious for any of us reps to get involved here?

I fully understand your point, but us reps contribute in good faith and while we don’t want to mislead anyone intentionally, a comment from a member of staff stating “we always offer the best RTP” shouldn’t really come back to bite them - particularly as others have pointed out that staff members change as do policies, taxation and other factors.

I have been an active member on here for many years and I comment with my own personal opinion on many occasions. Most of the time whilst not in the office and all of the time without any advice from my colleagues/management.

I am sure that our legal / compliance departments would prefer to have visibility on what a representative posts publicly and who knows given our new parent company that may happen, but in the meantime I hope we can use this great resource to chat about the casino world without being hung?

The ‘Rep friendly’ tag is used here a lot but sadly it’s becoming less friendly due to the kind of assumptions here and also some members who seem to have a personal agenda.

My own personal opinion, not those of my employer, debtors or Labrador.

Mark

 

[colinsunderland]

They are more open compared to other casinos, but that doesn't mean I liked what they did now, or the fact that they did it the way they did.
I don't find them less trustworthy though because i know they do what they feel they have to do to keep the company going.

I doubt they will change back. Maybe later if it goes better but I think they have made their choices and they won't listen to me so....

But so you don't want them to do anything, and nothing they say will be ok in your eyes. You just want to continue to tell everyone that you don't trust them. then ok for me. Keep going.
I just had to say my opinion on the matter.

I will, you know, because it's a discussion thread.

 

[CasinoNinja]

There a plenty of other casinos that don't gimp your RTP for these slots, so unless the other casinos follow, I don't see how this can be a positive thing or a money saver at all, the rumors will go and I think they will lose customers based on this, but that is just my take on it.

 

[colinsunderland]

Thanks Colin,

I guess my point, and I hate to say it given where we are in the UK regulatory situation, is what/who constitutes an advert? If posts on a forum become “legally binding” it could become pretty tedious for any of us reps to get involved here?

I fully understand your point, but us reps contribute in good faith and while we don’t want to mislead anyone intentionally, a comment from a member of staff stating “we always offer the best RTP” shouldn’t really come back to bite them - particularly as others have pointed out that staff members change as do policies, taxation and other factors.

I have been an active member on here for many years and I comment with my own personal opinion on many occasions. Most of the time whilst not in the office and all of the time without any advice from my colleagues/management.

I am sure that our legal / compliance departments would prefer to have visibility on what a representative posts publicly and who knows given our new parent company that may happen, but in the meantime I hope we can use this great resource to chat about the casino world without being hung?

The ‘Rep friendly’ tag is used here a lot but sadly it’s becoming less friendly due to the kind of assumptions here and also some members who seem to have a personal agenda.

My own personal opinion, not those of my employer, debtors or Labrador.

Mark

Thanks Mark, although I might not agree with you all the time, I do appreciate your posts and take time to read them.

I think it depends more on the thread, what and how things are said. In this particular case the Casino regularly post new games, along with the RTP etc. I would be very surprised if the ASA didn't class those posts as adverts, and possibly the whole thread. You posting an opinion or one off comments I don't think would in any way fall under their remit.

I get what you say about not wanting to mislead anyone, but the general view throughout the thread is that that is exactly what they did here. They have stated on numerous occasions they offer the highest RTP, the RTP for the new games are showing and can be accessed through a google search, all they had to do was post that the policy had changed and the RTP's listed earlier in the thread might not now be correct. I also understand why they wouldn't want to do that, but I suppose thats the trade off you get for using a forum to heavily market yourself (not you), you can't have it both ways.

You told people on here when the monthly competition was ending, that was a negative thing, presumably you didn't suffer as you were upfront, explained why, and people were understanding. I don't think the reaction would have been quite as good if you just ended it and weeks later you admitted it had been closed after you were called out on it, and people had spent money trying to win. VS's wouldn't have got anywhere near this reaction if they had just told people when they did it.

 

[dionysus]

I'm having a hard one with this.

On one hand, I understand the argument about not coming on board to say they lowered the rtp or or have games not at the highest rtp offered (providing if the trp is listed in the games file, its updated to reflect the new offering). Probably their prerogative..I mean, I dont advertise to potential mates, hey, im a little heavier than I was 3 months ago as a heads up, so not as good as maybe if you saw me out at the pub before Xmas. Today might not be as good an offering as a bit ago.

On the other hand, it HAS been a selling point, expressed over and over here in the forum, we always choose the highest RTP possible - that's not even a question..its been said and done. (direct quote in forum: There are a few providers were a casino can choose on what RTP level the slots should be on, but at Videoslots we have always said that we will choose the highest RTP and what is the best for the player.)
And seeing as that HAS been a point marketed here - and yes, I'll say marketed, because it's said to curry favour and gain customers - then it's poor form to not come back with 'hey, as a heads up, we are going to be using a lower rtp for X markets on x date and here's why...'

 

[dionysus]

To be clear, I'm not faithfully following this - so if VS announced they were lowering RTP, I dont see an issue (t sucks for some, but fair game). If it was slid by and no notice, I'd think it was bad form.

 

[colinsunderland]

To be clear, I'm not faithfully following this - so if VS announced they were lowering RTP, I dont see an issue (t sucks for some, but fair game). If it was slid by and no notice, I'd think it was bad form.

They didn't and thats what the problem is for most people. We have all been playing for weeks at a lower RTP than we thought we were.
If they had just told people, this thread wouldn't exist. They can have games running at 10% RTP if they want, but don't tell people they are running higher than they are, then people have the choice to play there or not. Personally I think there are 100' of casinos out there offering the higher RTP, so I will play those games elsewhere.

 

[Sonict]

VS kinda announced it in the "news feed" on the site, but it seems some countries didn't see it at all and they were also posted on different dates. Nothing was mentioned on here. The article didn't say RTP was going down, but "adjustments" AKA RTP was changed.

The fact that the VS chat "broke" not long after people found out is very telling now. I was giving VS the benefit of the doubt when it first happened because positive is better than being negative all of the time, but since chat is not fixed and they had more than enough time to figure it out, this was done to hide the fact that it happened.

 

[Steviedoo]

why are you quoting me?
the poster suggested Bryan have a look at the thread, i said he needs to be tagged or pmed, not just his name typed

Because when I quoted you ...your post didn’t contain Colin’s quote about Bryan. That’s why.