Casino Complaint Very poor business etiquette and customer skills from accredited casino

[takethemoney]

Tonight I sent an email off to iNetBet because I had a question with the T&C's of a bonus, which to me, was not very clear.

Here is the exact, verbatim content of my email, with the exeption that I x'd out my last name and username:

Hi,

On the coupon "QHEUE" the question is, does all wagering need to be completed by 11:59 pm this evening, ie., if I make a deposit now and claim the coupon while it is still good, what happens if I cannot meet the wagering requirement by the end of the day and need to continue play tomorrow?

Please get back to me asap. Thank you!

Stephen XXXXXXXX (xxxxxxxxxxx)

Customer service response, verbatim:

"You must complete all wagering in the times specified."

I then sent replied back the following, again verbatim:

Ok. I have never deposited, but also I just noticed that this coupon excludes real series slots, so could you please remove it from the cashier?
And the max on the initial deposit bonus is $50? I was thinking of depositing $100 or so.

Thanks,

Stephen

The nice sweet response from the casino 4 hours and 11 minutes later:

"Copuon removed"

Is it just me, or was there a complete lack of professional courtesy? Hell, whoever wrote me back didn't even act like they appreciate my business, infact, notice the person didn't even identify themself, nor can they spell coupon. Business 101 failure!

Needless to say I deposited and played somewhere else.

 

[chuchu59]

Several years ago they hired zombies to handle support work where they can get 5 zombies for the price of one flesh and blood person. These feed on raw meat and that is why they are cheap to employ.

This is also the reason they dont have live chat as their instantaneous cold responses might have them caught out and the authorities will knock on their doors for raising the unemployment rate.

 

[winbig]

The nice sweet response from the casino 4 hours and 11 minutes later:

...

and they figure that their slow as snot email support can really make up for not having live chat...or a phone, for that matter?

 

[takethemoney]

...

and they figure that their slow as snot email support can really make up for not having live chat...or a phone, for that matter?

They are shooting themselves in the foot by not having live chat. It cost them one deposit and I wonder how much more business they have lost. I think every accredited casino should have support staff as friendly....NOT!

 

[vinylweatherman]

What is REALLY poor is that they are offering these very short timescale coupons, but take FOUR HOURS to reply, which is more than half the afternoon wasted before a deposit is made, by which time it is far less likely the player would want to use the coupon. This is what happened in this case.

Excluding the slots makes one wonder what you CAN play on this coupon, unless it's one of those "scratchcard only" ones.

If they want us to accept that email support alone is fine, they need to get back to the PROMISED service levels they quoted in their explanation as to why they believed their email service could support all types of support issue.

Given the number of times we have had "can't connect to......." issues with RTG casinos, this is NOT a very good offer to take up in any case.

 

[skiny]

Who in their right mind would take a deposit bonus with a time limit on how long you get to complete the wagering requirments?

Doesn't this go against the entire idea of taking a deposit bonus? Aren't deposit bonuses supposed to give you more playtime for your money not force you to wager it as quick as possible before your time limit is up?

 

[ksech]

I believe I played a total of 3 times at this casino before asking for my account to be closed. I had a bad experience with Alan via email (the email replies were quick, but the content was totally rude and I feel, the issue was handled poorly). I've noticed they have started spamming me with offers again, even after numerous times asking to be taken off their mailing list.

Are they that hard up for players that they are now contacting players who have requested closed accounts?

 

[all4greed]

Judging by some of the emailed responses from INetBet, maybe it's a good thing they don't have live chat. Probably make Rival chat reps look like geniuses...

 

[takethemoney]

Who in their right mind would take a deposit bonus with a time limit on how long you get to complete the wagering requirments?

Doesn't this go against the entire idea of taking a deposit bonus? Aren't deposit bonuses supposed to give you more playtime for your money not force you to wager it as quick as possible before your time limit is up?

The more I think about it, the more I am glad things worked out the way they did and I didn't play there. A time limit bonus is a potential trap and the casino knows damn well what they are doing and it borders on rogue. Any place else I have ever played the weekend bonus doesn't matter when I complete the wagering as long as I claimed it within the proper time.

 

[iNetBet Promos]

Hi All,

Just to clarify something here - this being the time limits on promotions.

There seems to be some misunderstanding / misinformation here. Pretty much all promotions have time limits or expiration dates. This particular promotion was no exception. It was part of a weekend offer we were running and this ran until Midnight (EST) on Sunday.

The time limits set on a promotion are those in which a bonus coupon can be claimed and a deposit applied.

i.e If a coupon is redeemed but a deposit not applied to this within the promotion period it will clear.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Apologies is there was incorrect information supplied. To be on the safe side we advise all players to meet their wagering within the time period of a promotion. I hope that this clears things up.

Best Regards
iNetBet Promos

 

[takethemoney]

Hi All,

Just to clarify something here - this being the time limits on promotions.

There seems to be some misunderstanding / misinformation here. Pretty much all promotions have time limits or expiration dates. This particular promotion was no exception. It was part of a weekend offer we were running and this ran until Midnight (EST) on Sunday.

The time limits set on a promotion are those in which a bonus coupon can be claimed and a deposit applied.

i.e If a coupon is redeemed but a deposit not applied to this within the promotion period it will clear.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Apologies is there was incorrect information supplied. To be on the safe side we advise all players to meet their wagering within the time period of a promotion. I hope that this clears things up.

Best Regards
iNetBet Promos

LOL

That wasn't even the main issue. The main issue is the unprofessional customer service person you have working for you. Shouldn't someone sign off their response and identify themselves, when answering an email? I think I could find better professionals hiring thugs from the ghetto. But, whatever. I guess customer service is not important to this establishment.

 

[skiny]

Hi All,

Just to clarify something here - this being the time limits on promotions.

There seems to be some misunderstanding / misinformation here. Pretty much all promotions have time limits or expiration dates. This particular promotion was no exception. It was part of a weekend offer we were running and this ran until Midnight (EST) on Sunday.

The time limits set on a promotion are those in which a bonus coupon can be claimed and a deposit applied.

i.e If a coupon is redeemed but a deposit not applied to this within the promotion period it will clear.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Apologies is there was incorrect information supplied. To be on the safe side we advise all players to meet their wagering within the time period of a promotion. I hope that this clears things up.

Best Regards
iNetBet Promos

That clears up the fact that you're not supposed to have to clear the WR before the bonus expires. Why do we still need to rush through our play just to be "on the safe side?"

 

[winbig]

Hi All,

Just to clarify something here - this being the time limits on promotions.

There seems to be some misunderstanding / misinformation here. Pretty much all promotions have time limits or expiration dates. This particular promotion was no exception. It was part of a weekend offer we were running and this ran until Midnight (EST) on Sunday.

The time limits set on a promotion are those in which a bonus coupon can be claimed and a deposit applied.

i.e If a coupon is redeemed but a deposit not applied to this within the promotion period it will clear.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Apologies is there was incorrect information supplied. To be on the safe side we advise all players to meet their wagering within the time period of a promotion. I hope that this clears things up.

Best Regards
iNetBet Promos

Sorry, Mr./Mrs. iNetBet Promos, but:

How often are you going to skirt the real issue at hand in regards to poor CS, rude CS, slow CS, etc.?

Whomever you are, you keep dodging the most important issues, and only reply to those that you seem to have an excuse for every time.

Thanks,
A Concerned Forum Member

 

[takethemoney]

Sorry, Mr./Mrs. iNetBet Promos, but:

How often are you going to skirt the real issue at hand in regards to poor CS, rude CS, slow CS, etc.?

Whomever you are, you keep dodging the most important issues, and only reply to those that you seem to have an excuse for every time.

Thanks,
A Concerned Forum Member

How is this an accredited casino again? The customer service is probably as bad as you'll see anywhere. Listen to the voices, casino management. They are your customers and former customers speaking. I'm going to become a strong advocate of having live chat being one of the criteria for being on the accredited list.

 

[maphesto]

The time limits set on a promotion are those in which a bonus coupon can be claimed and a deposit applied.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Mr/Ms/Mrs Promos: This quotes from you were enough.

We all understood it.

But the extras about "safe side" etc. were as you know BS.

To be more constructive in my criticism:

You have chosen not to have live chat support. This is ok, but this also requires even better support when it comes to email.

I like your casino and your quick withdrawals, but when you have promotions like this you have to have people around to answer questions.

 

[RedAndi]

I'm going to become a strong advocate of having live chat being one of the criteria for being on the accredited list.

Amen.

 

[Jasminebed]

How is this an accredited casino again? The customer service is probably as bad as you'll see anywhere. Listen to the voices, casino management. They are your customers and former customers speaking. I'm going to become a strong advocate of having live chat being one of the criteria for being on the accredited list.

Live chat is definitely my preferred method of dealing with online casinos.

There are no records of telephone calls that the player has access to. Unless they record the calls, and check your jurisdiction for rules, and kind of, so what are you going to do, sue them in a foreign jurisdiction

Email, you can play tag, not getting all your answers in a timely manner.

I don't mind waiting for live support, I don't mind waiting 1/2 hour to get all my answers as opposed to 2 or 8 or 16 hours.

A couple of years ago, Inet bet rarely failed to deliver a response in 20 minutes, it's not the same now.

My daughter worked a call centre for a major US telecom provider, she provided both voice and chat support, so it does not necessarily mean more staff.

Or does Inetbet not have enough staff to have a form to provide a salutation and a a signature line for their email responses?

My last email to Inetbet support did not even receive a response. The issue I raised was resolved, but a response saying sorry, your payment has now been processed would have been nice.

I've not been a big depositor, but I've been a steady one. A couple of months ago you asked about my lack of recent deposits. The answer I gave of economics was only part of it. My declining lack of confidence in your customer service is part of it... if there is a promo i have a question about, I just go elsewhere.

I have a great deal of confidence in the integrity of Inetbet, but if service continues to decline, my entire confidence waivers.

Online support employees are not generally paid great wages, this would not be a huge investment in your business compared to losing customers. You spend a lot of money attracting new business, spending some money keeping your client base is important too. And that does not mean sending out return offers to closed accounts when nothing has improved.

 

[KariRunk]

I think it's for best that they don't have live chat. At least not with their current customer support personnel.

Trying to communicate with their customer support is like trying to communicate with 5 year old child who has been told not to answer any questions from strangers.

 

[Deeplay]

Well with Inetbet this dont surprise me. Arrogance of an unreal nature. Which is fine as I closed my account with them a while back becuase of this. When I deposit my own wonga I demand to be treat the same way as I treat my own clients. With respect and in fact some kind of personal touch. These days the market is hard on all fronts.

Take ye a leaf from the likes of 3dice and 32red. Even with rants n raves of which I have done many they give outstanding service and yep have live instant 24/7 support. Vote with the wallet if not happy and move on. Why settle for less!

 

[bryand]

It seems like this topic gets posted at least once or twice a year. Maybe Bryan could post a disclaimer beside Inet in the accredited section such as:

"Although iNetBet is one of the most fair, stable and fast-payout RTG casinos in the market, they do not offer syrupy-sweet, warm and fuzzy customer support like some other casinos. If you seek ultra-friendly CSR's and cute emoticons, try one of the casinos listed under our 'Casinos that Brown Nose' section."

 

[butterflyboogie]

Hi All,

Just to clarify something here - this being the time limits on promotions.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Apologies is there was incorrect information supplied. To be on the safe side we advise all players to meet their wagering within the time period of a promotion. I hope that this clears things up.

Best Regards
iNetBet Promos

iNetBet...You need to clarify things with the company before you "try" and clarify it with the players. One one hand you state that "the bonus will stay active until wagering is met or the account zeros", yet on the other hand you state "to be on the safe side we advise all players to meet their wagering within the time period of a promotion."

Which one is is iNetbet? Is the bonus safe...or do we now have to wonder if we, as players, are taking a risk by believing that we are safe to play at will, or should we now be apprehensive and wonder if we are indeed "safe". Not to be rude here, but is the player "safe" as long as there is not a cash out, or should the apprehension start if there is a cash in?

Whichever the casino does is certainly the right of the casino, however, make up your mind, don't straddle the fence, make specific guidelines and stick to them, while making sure the guidelines are understandable to the players.

I personally have played here several times (after much rave from the CM site), and never had good play here, much less a cash out. However, this is not what my comments are based on, instead solely on the statements that the casino is making in hopes of "clarifying" the situation, which unfortunately it has not.

 

[just play]

It seems like this topic gets posted at least once or twice a year. Maybe Bryan could post a disclaimer beside Inet in the accredited section such as:

"Although iNetBet is one of the most fair, stable and fast-payout RTG casinos in the market, they do not offer syrupy-sweet, warm and fuzzy customer support like some other casinos. If you seek ultra-friendly CSR's and cute emoticons, try one of the casinos listed under our 'Casinos that Brown Nose' section."

Would everyone like a casino with bad support but win more often or a casino with awesome support but barely win?

I have had my ups and downs at iNetBet, but at least I get playtime, and get to cashout every now and then, unlike other casinos. Of course it would be nice for them to have live support, but I guess for whatever reason they don't want it. Either you take them how they are or play somewhere else.

Not sure if that should be a term for being accredited? For most people they do get back within minutes.

 

[silcnlayc]

just play: Would everyone like a casino with bad support but win more often or a casino with awesome support but barely win?

just play, it seems that everyone wants the awesome support that rarely wins casino...I mean, read all the lectures on this board about people that complain on losing...the ultimate argument is...but they have great CS and are quick to pay...even if you don't win!

Yup, that is the gist of many arguments here...

So you hit the nail on the head...

I have chosen not to partake much at all anymore in playing because I too get the tail end of the awesome support..and losses galore..ahh well..it was nice to see it in print by someone other than me and a few others.

..

 

[The Dude]

I think it's for best that they don't have live chat. At least not with their current customer support personnel.

Trying to communicate with their customer support is like trying to communicate with 5 year old child who has been told not to answer any questions from strangers.

Perhaps you could share with us some of your email exchanges. I'm quite curious what your issue with them is.

 

[just play]

just play, it seems that everyone wants the awesome support that rarely wins casino...I mean, read all the lectures on this board about people that complain on losing...the ultimate argument is...but they have great CS and are quick to pay...even if you don't win!

Yup, that is the gist of many arguments here...

So you hit the nail on the head...

I have chosen not to partake much at all anymore in playing because I too get the tail end of the awesome support..and losses galore..ahh well..it was nice to see it in print by someone other than me and a few others.

..

But it's true isn't it?

Who cares about awesome support when you can't win right? Who cares about quick payments if you can't get a cashout. I would much rather an email without "kind regards iNetBet" and still be winning, than an email that is prim and proper, nausiatingly (sp?) nice, and losing ya know?

 

[RedAndi]

It seems like this topic gets posted at least once or twice a year. Maybe Bryan could post a disclaimer beside Inet in the accredited section such as:

"Although iNetBet is one of the most fair, stable and fast-payout RTG casinos in the market, they do not offer syrupy-sweet, warm and fuzzy customer support like some other casinos. If you seek ultra-friendly CSR's and cute emoticons, try one of the casinos listed under our 'Casinos that Brown Nose' section."

No one is asking for that cutesy bullshit, I don't even much care about the emails that are one line answers with no CS salutations (although I do consider it incredibly unprofessional). HOWEVER, lack of support in total is the real issue. Email support just doesn't cut it anymore, and when that is your only means of support and it is iffy at best, it makes the issue even larger.
Why in this day and age with all the technology available do they not have live chat or phone support? That stuff should be basic.
I still do not get why they won't answer this question either. Is it a state secret???

 

[RedAndi]

Perhaps you could share with us some of your email exchanges. I'm quite curious what your issue with them is.

I wish I had mine to share Bryan.
I only had a couple, I never deposited (which I thought was the reason for the curt responses and also the reason I probably never will deposit) but it was pretty much me sending an email asking a question and getting back a one line response, with no greeting, no sign off. I know that may not seem like a big deal but when email is the only means of communication could they not put a little effort into it?

But again, not the issue to me.
No live chat or phone support is what I think is strange.

PS- I do have to add that the rep. here responded to me promptly once. I have to feel bad for whoever it is on that, because they probably get bombarded with shit that should be going through the CS.

 

[KariRunk]

Perhaps you could share with us some of your email exchanges. I'm quite curious what your issue with them is.

My issue is exactly what I stated in my previous post:
Trying to communicate with their customer support is like trying to communicate with 5 year old child who has been told not to answer any questions from strangers.

 

[silcnlayc]

just play: But it's true isn't it?

Who cares about awesome support when you can't win right? Who cares about quick payments if you can't get a cashout. I would much rather an email without "kind regards iNetBet" and still be winning, than an email that is prim and proper, nausiatingly (sp?) nice, and losing ya know?

Absolutely true...I would still be playing as much as I used to if not for the well has run dry on all the great and awesome, quick responding CS casinos...not a win enough for a cashout to be had...

Give me one that never responds but allows you to win and collect anyday...but that was in the past..ahhh...the good old days when you could get all these great things rolled into one casino...that used to be the way it was...now...whatever..


.

 

[all4greed]

The time limits set on a promotion are those in which a bonus coupon can be claimed and a deposit applied.

i.e If a coupon is redeemed but a deposit not applied to this within the promotion period it will clear.

It does not mean that if a coupon is active in an account and the player gets to the expiration time that it will void. That is not the case. The bonus will stay active until wagering is met or the account zeros.

Apologies is there was incorrect information supplied. To be on the safe side we advise all players to meet their wagering within the time period of a promotion. I hope that this clears things up.

Best Regards
iNetBet Promos

As other have stated, why should a player complete wagering within a time frame to be safe when you just stated that the bonus stays active until wagering is met or busting out?

That has to be one of the stupidest casino rep double-talk quotes I've read this year. Safe from what? Incompetence of your accounting team?

 

[skiny]

But it's true isn't it?

Who cares about awesome support when you can't win right? Who cares about quick payments if you can't get a cashout. I would much rather an email without "kind regards iNetBet" and still be winning, than an email that is prim and proper, nausiatingly (sp?) nice, and losing ya know?

Why do we need to chose between winning and getting good support? Why would they even be connected? Is the suggestion here that casinos are lowing the RTP to compensate for good support staff?

The bottom line is that a great number of people have complained about the support at this casino yet from what I have read personally, it seems to have gone completely unchecked. The complaints have ranged from rude or unprofessional responses to long wait times to no answer at all. No casino should be making anyone wait hours for answers to simple questions. If we're not going to enforce live chat as an accreditation requirement so people can get support in real time the very least we should ask for is a minimum wait time for answers.

I don't believe for one minute people in general are winning more often here than any other RTG casino. I've played at this casino many times. On average I've won less here than most I've played at and even if I won more here than anywhere else it wouldn't be an excuse for crappy support.

 

[The Dude]

My issue is exactly what I stated in my previous post:
Trying to communicate with their customer support is like trying to communicate with 5 year old child who has been told not to answer any questions from strangers.

I'd like to hear exactly what the problem was. It seems to be a bit more than what you are alluding to.

 

[love2winalot]

Hiya: Here is my expierience with them. The Fax # to send in my documents was, "not in service". So, i scanned an e mailed them. They were approved right away. I made a deposit via a new processor called Pay Line-Q. I won money. I then went to with draw it, and saw pay Line-Q was not an option.
Here is what happened.

I sent, and responeded to several E mails. Using PST, "west coast usa", they only respond to E mails between 7-10 am. Any E Mail sent after that did not get an reply until the next morning. I first choose, "overnight express" as with draw option. ie, a check. I was informed by E mail, that this option is not available if you live in America. I suggested that they add this bit of info to their banking section, and was told they would pass it on to management.

I next choose, "bank wire" as withdraw option. I got 2 more e mails stating that most e wires to America are either dissaproved by the bank, and funds returned, or the funds are confiscated by the government. Please choose another option was strongly suggested. I said, NO, wire it. A few days later, i see the money back in my player acct: I e mail and am told that the bank blocked the transfer.

OK, All of this is Bad.............

So, then, since i also have accounts/id/ect in the Philippines, i ask, Can i send the winnings there? I was told, YES. I then asked, if i want to send it to click 2 pay, via my brotherinlaw, in the philippines, is this OK. I was told, send in the documents, and it will be OK.

So, i sent over all the info. My PI ID/Drivers license, and brother in laws ID, and click to pay acct info. In 24 hours the money was in his acct:. This friggen Rocks................

So.......Do they have some issues? Not yes, But Hell yes. Do they also go out of their way to help players? Also, Not yes, but HELL YES.

 

[winbig]

I sent, and responeded to several E mails. Using PST, "west coast usa", they only respond to E mails between 7-10 am. Any E Mail sent after that did not getan reply until the next morning

Wow.

Incredible.

 

[The Dude]

Okay, I think we've made our point. There seems to be issues with their customer service. I'm sure they've been watching this thread, and I'll contact the operators about it as well.

It's a shame really since years ago they had some of the best customer service reps and their casino manager was awarded Best Manager twice. I gave them a free pass on the "no chat" situation because the customer service was that good. According to some members here, it has been slipping away.

 

[winbig]

Okay, I think we've made our point. There seems to be issues with their customer service. I'm sure they've been watching this thread, and I'll contact the operators about it as well.

It's a shame really since years ago they had some of the best customer service reps and their casino manager was awarded Best Manager twice. I gave them a free pass on the "no chat" situation because the customer service was that good. According to some members here, it has been slipping away.

It's not just this thread, it's been discussed in many threads. Of course they're reading the threads, but they pick and choose which issues to actually enter into a discussion about. They also dodge every question/point that's directed towards them in regards to the super-slow response times that players are getting from their only means of communications - email.

Hell, Mr./Ms./Miss./Mrs. iNetBetPromos won't even sign off on a post using their real name, or even a pseudonym. How cold is that? I know it's not a rule, but I don't think I've ever seen a casino rep not give out their name. What are they hiding?

 

[skiny]

Okay, I think we've made our point. There seems to be issues with their customer service. I'm sure they've been watching this thread, and I'll contact the operators about it as well.

It's a shame really since years ago they had some of the best customer service reps and their casino manager was awarded Best Manager twice. I gave them a free pass on the "no chat" situation because the customer service was that good. According to some members here, it has been slipping away.

Maybe all they need is that little kick in the rear to get things back on track.

 

[Nate]

But it's true isn't it?

Who cares about awesome support when you can't win right? Who cares about quick payments if you can't get a cashout. I would much rather an email without "kind regards iNetBet" and still be winning, than an email that is prim and proper, nausiatingly (sp?) nice, and losing ya know?

I'm fully in agreement...

And another thing, it doesnt take much to be polite... So If Inet pay fast, are reputable and have no other issues... They they are shooting themselves in the foot...

Seems great CS comes at a cost?

 

[The Dude]

Well, I spent some time on the phone with the operator who was quite concerned about this issue - iNetBet's customer service.

I've given him some suggestions and they are going to apply these. So hopefully we'll see more salutations and closing comments in the emails.

One thing to keep in mind is that some issues need to be kept in perspective. If you are having a back and forth email session with someone, after the fifth or six email do you really need to include "Dear so and so, .... yours truly, Casino Support" or is "Coupon removed" enough? I would think that a normal email conversation would shorten to a messages sans the salutations and closing comments, but perhaps this is something that should be included regardless.

"Live chat" has been brought up before, and I had completely forgotten about this. iNetBet did have live chat some time back, but they disposed of this because they found it to be a waste of resources. Most of the chats were from players seeking bonuses. If players were told "no", they would demand to speak with a supervisor. Consequently, the chats were tied up with these sort of requests and the players who had real issues couldn't get through.

So if you feel that you must have live chat, then I would suggest playing elsewhere. I don't see live chat being a prerequisite for being an accredited casino. They do have call back btw. Have any of those who have had difficulty with the emails tried this? Just curious.

... Maybe Bryan could post a disclaimer beside Inet in the accredited section such as:

"Although iNetBet is one of the most fair, stable and fast-payout RTG casinos in the market, they do not offer syrupy-sweet, warm and fuzzy customer support like some other casinos. If you seek ultra-friendly CSR's and cute emoticons, try one of the casinos listed under our 'Casinos that Brown Nose' section."

LOL

Naw, but I firmly believe that iNetBet is one of the most fair, stable and fast payout RTG casinos in the market. Their operators have been in the business since really the beginning. So their customer service may need some polishing up, so be it. But after speaking with their operator today confirmed my conviction that they are one of the best RTG casinos out there.

@KariRunk - you never gave me an acceptable explanation on what your issue with them is. I'd like to hear your side of the story.

 

[winbig]

It's really not that hard for each CSR to configure their email client to include a static signature to end every email with....it's no different than the forum here....just a thought.

 

[KariRunk]

@KariRunk - you never gave me an acceptable explanation on what your issue with them is. I'd like to hear your side of the story.

My side? What story? Where did you get the idea that there is some kind of a "story"?

I have no need to reveal any of my PRIVATE email exchange to 3rd party at this point, and I don't see any reason why any respectable casino would do that either.

 

[The Dude]

My side? What story? Where did you get the idea that there is some kind of a "story"?

I have no need to reveal any of my PRIVATE email exchange to 3rd party at this point, and I don't see any reason why any respectable casino would do that either.

So you feel that it's acceptable to publicly slag off on a casino, but it's not okay to explain why.

I never said anything about PRIVATE emails, I just want to know what your beef is. You have a beef - spill it out.

By the way, you may want to refresh yourself with the forum rules - particularly rule 1.10

 

[skiny]

I'll tell you right now why this casino has no live support. Because if they're running more than a 50% RTP on these slot games I'll eat my hat.

I have never had a single session at this casino where the play wasn't a total disgrace. I tried to deposit at Rushmore and had some silly message about my deposit being pre-authorized so I gave up and remembered that I still had this silly casino on my computer. Like a fool I made my deposit there and lost it in about 5 minutes flat at minimum bet just like I always do when I play at iNetbet without a single bonus feature or even seeing my balance increase.

Personally I think they tossed out the live chat because they didn't like answering for the horrendous game play.

I won't make this mistake again. I like RTG. I'll keep playing RTG but it most certainly won't be at this casino. Never having a single session at a casino that wasn't a total disgrace is getting just a little fishy for me. If this casino claims they're running more than 50% RTP, I say it's just a lie.

It's that simple.