takethemoney
Banned User - Chargebacks at Slotastic
- Joined
- Apr 14, 2004
- Location
- Washington
Tonight I sent an email off to iNetBet because I had a question with the T&C's of a bonus, which to me, was not very clear.
Here is the exact, verbatim content of my email, with the exeption that I x'd out my last name and username:
Hi,
On the coupon "QHEUE" the question is, does all wagering need to be completed by 11:59 pm this evening, ie., if I make a deposit now and claim the coupon while it is still good, what happens if I cannot meet the wagering requirement by the end of the day and need to continue play tomorrow?
Please get back to me asap. Thank you!
Stephen XXXXXXXX (xxxxxxxxxxx)
Customer service response, verbatim:
"You must complete all wagering in the times specified."
I then sent replied back the following, again verbatim:
Ok. I have never deposited, but also I just noticed that this coupon excludes real series slots, so could you please remove it from the cashier?
And the max on the initial deposit bonus is $50? I was thinking of depositing $100 or so.
Thanks,
Stephen
The nice sweet response from the casino 4 hours and 11 minutes later:
"Copuon removed"
Is it just me, or was there a complete lack of professional courtesy? Hell, whoever wrote me back didn't even act like they appreciate my business, infact, notice the person didn't even identify themself, nor can they spell coupon. Business 101 failure!
Needless to say I deposited and played somewhere else.
Here is the exact, verbatim content of my email, with the exeption that I x'd out my last name and username:
Hi,
On the coupon "QHEUE" the question is, does all wagering need to be completed by 11:59 pm this evening, ie., if I make a deposit now and claim the coupon while it is still good, what happens if I cannot meet the wagering requirement by the end of the day and need to continue play tomorrow?
Please get back to me asap. Thank you!
Stephen XXXXXXXX (xxxxxxxxxxx)
Customer service response, verbatim:
"You must complete all wagering in the times specified."
I then sent replied back the following, again verbatim:
Ok. I have never deposited, but also I just noticed that this coupon excludes real series slots, so could you please remove it from the cashier?
And the max on the initial deposit bonus is $50? I was thinking of depositing $100 or so.
Thanks,
Stephen
The nice sweet response from the casino 4 hours and 11 minutes later:
"Copuon removed"
Is it just me, or was there a complete lack of professional courtesy? Hell, whoever wrote me back didn't even act like they appreciate my business, infact, notice the person didn't even identify themself, nor can they spell coupon. Business 101 failure!
Needless to say I deposited and played somewhere else.