It seems like this topic gets posted at least once or twice a year. Maybe Bryan could post a disclaimer beside Inet in the accredited section such as:
"Although iNetBet is one of the most fair, stable and fast-payout RTG casinos in the market, they do not offer syrupy-sweet, warm and fuzzy customer support like some other casinos. If you seek ultra-friendly CSR's and cute emoticons, try one of the casinos listed under our 'Casinos that Brown Nose' section."
No one is asking for that cutesy bullshit, I don't even much care about the emails that are one line answers with no CS salutations (although I do consider it incredibly unprofessional). HOWEVER, lack of support in total is the real issue. Email support just doesn't cut it anymore, and when that is your only means of support and it is iffy at best, it makes the issue even larger.
Why in this day and age with all the technology available do they not have live chat or phone support? That stuff should be basic.
I still do not get why they won't answer this question either. Is it a state secret???