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VegasCountry Casino does not pay 2k$ win on thunderstruck

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Gaahl, Nov 29, 2006.

    Nov 29, 2006
  1. Gaahl

    Gaahl Quit Gambling

    Occupation:
    Store worker
    Location:
    Norway
    A while back i posted this screenshot at the "winner screenshots!" thread on this forum.

    http://www.casinomeister.com/forums/online-casinos/4193-winner-screenshots-550.html?highlight=gaahl
    (See at the bottom of the page)

    You can all imagine the feeling of hitting 4 vikings on your last spin after you are stuck 1100$. The 2000$ win felt completly sick and i registered at the forum just to post the screenshot, that is how happy i was. I then ordered a cashout, but as days and weeks went by without getting paid the happines got transformed to frustration and anger.

    I sent countless emails to them asking what was taking so long, i have sent 2-3 PM's to the VIP contact at this forum. But basicly nothing happened. All the answers i got was "Were terrible sorry and we have sent your information over to the acounts department, they wil get back to you". Well, they never did. Last friday i belive it was, i logged into my acount to see how things was going, to my surprise I got a message that my acount was LOCKED.

    So now suddenly after over 3 weeks of processing my withdrawal, my acount got locked. I emailed them again and they said my acount was under investigation with no further explination.. I then sent more PM's to the VIP person at this forum, he said he was awaiting information from the casino, well, that information never came.

    When i logged into my Neteller acount today i suddenly see that they have transfered my deposit of 1100$ back into my acount. My casino acounts remaid locked and they have confiscated my winnings of 920$. NOT ONE explination given, not ONE email sent to me with information.

    Is it really illegal to win? Can casinos just decide to lock your acount and take your winnings whenever you are lucky enough to win? Is there any way possible I can get my winnings back or can they basicly just steal from players whenever they feel like it?

    Catching 4 vikings has gone from a dream to a nightmare...
     
  2. Nov 30, 2006
  3. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I understand your frustration. It's weird that they are unwilling to tell you the reason why they locked your account.

    You said that you have contacted them numerous times but failed to get to respond. Three weeks is a long time IMHO - I think you should contact Casinomeister and Pitch-a-bitch. Then perhaps they will be more eager to talk to you. Confiscating winnings without a reason is shady.
     
  4. Nov 30, 2006
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please PAB here: http://www.casinomeister.com/problems.php

    ...and I'll get on this.
     
  6. Dec 1, 2006
  7. Gaahl

    Gaahl Quit Gambling

    Occupation:
    Store worker
    Location:
    Norway
    I have now pitched a bitch, but I don't think that wil make any difference, received this email today...

    Guess playing 9$ a spin on thunderstruck qualifies as "high risk" :rolleyes:
    Blows my mind that they can just refuse to pay me my winnings without any legislation at all.. I think this part is particulary sick:

    Guess winning 2000$ on Thunderstruck goes under "any reason whatsoever"..
     
    Last edited: Dec 1, 2006
  8. Dec 1, 2006
  9. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    As I mentioned in the other thread, they're withholding my winnings from slot machines as well, though I played different machines.
     
  10. Dec 1, 2006
  11. tim5ny

    tim5ny Quit Gambling

    As I stated elsewhere.......... these casinos are hurting after losing alot of moolah from the United States, and they're going to pull this shit more and more often. Bryan is going to be a busy beaver. So the gambling ban for us Americans is having its ripple effect for even non American players because even Microgaming casinos are acting rogue now. This is why I wont play anymore until I can play with confidence the way I did with 32Red. Does anybody really enjoy grinding out an occassional winning session only to get to the next hurdle of trying to get the money that's rightfully yours? Not worth it to me.
     
  12. Dec 1, 2006
  13. kyleb

    kyleb Dormant account

    Occupation:
    Small Business Owner
    Location:
    Canada, United States, and England (wherever busin
    VegasCountryCasino is technically under license by eCogra as you can see here:

    You must register/login in order to see the link.

    After you PAB, follow up with Tex Rees from eCogra and copy both VCC and Meister on the emails for their records.

    Good luck!
     
    1 person likes this.
  14. Dec 1, 2006
  15. rabiddog

    rabiddog Newbie member

    Occupation:
    Self employed
    Location:
    dogpound USA
    eCogra doesnt want you to post on a message board about your problems though if you use them to investigate your complaint. So isnt it too late to use eCogra?
     
  16. Dec 1, 2006
  17. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    A few weeks ago my accounts were locked with the Jackpot Factory group because my girlfriend had a duplicate IP. I first posted my problem on the forum, then contacted eCOGRA. eCOGRA looked into my issue and got the group to unlock my accounts in just a few days. There is no harm in trying.
     
  18. Dec 2, 2006
  19. jccurious

    jccurious Dormant account

    Occupation:
    Student
    Location:
    Santa Barbara
    It's definitely not too late. Try it!
     
  20. Dec 2, 2006
  21. rabiddog

    rabiddog Newbie member

    Occupation:
    Self employed
    Location:
    dogpound USA
    Ok, you guys talked me into it. I filed with eCogra also.
     
  22. Dec 3, 2006
  23. Gaahl

    Gaahl Quit Gambling

    Occupation:
    Store worker
    Location:
    Norway
    I have been busy the last few days, but today I sent them this reply to the email I received.

    If they dont get their act togheter and pay out the winnings, I wil post a complaint with Ecogra aswell.
     
  24. Dec 5, 2006
  25. Gaahl

    Gaahl Quit Gambling

    Occupation:
    Store worker
    Location:
    Norway
    Vegas Country is no longer replying on my emails, neither are their contact at this forum, VegasVIP Lounge.

    Great customer service...

    Have you heard anything regarding this case casinomeister?
    Could use those extra bucks when christmas is comming :rolleyes:
     
  26. Dec 5, 2006
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'd suggest contacting eCOGRA on this. They've decided to more or less stonewall me. They are not responding to individual complaints.

    What a pity - and they used to be listed here.
     
  28. Dec 5, 2006
  29. Gaahl

    Gaahl Quit Gambling

    Occupation:
    Store worker
    Location:
    Norway
    That is realy sad to hear. I remembered I saw them listed on acredited here as you said and I figured nothing could go wrong. Oh well :\

    I have now filed a dispute with eCOGRA as you suggested. Hope they can do something about this case. It hurts the whole industry when casinos acts like this. Hope they come to their senses and pay what they owe.
     
  30. Dec 5, 2006
  31. rabiddog

    rabiddog Newbie member

    Occupation:
    Self employed
    Location:
    dogpound USA
    Well that sucks that a microgaming casino group would rather take the bad press and not pay out winnings rather than own up and pay. I noticed there is no Vegas Affilliate group listed in the Accredited section at all.

    Do you normally list all microgaming groups? I notice some missing besides the Vegas Affilliates group.
     
  32. Dec 5, 2006
  33. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    So does this mean the PAB's filed regarding these complaints are essentially at a dead end? I intend to file with eCogra as well, but want to make sure what's going on here first.
     
  34. Dec 5, 2006
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I list who meets the standards. Many of the MG groups are listed - some casinos are pending, and some are not.

    The MiniVegas group had been a Casinomeister Casino group since July 2001. It's a shame to see them have a meltdown like this.

    There is always hope. I would like to have them for my own records, since I like to track these things, but I would recommend filing them with eCOGRA as well.
     
  36. Dec 5, 2006
  37. MadMat

    MadMat Dormant account

    Occupation:
    IT Support
    Location:
    UK
    Wouldn't expect to get much out of eCOGRA, I filed a complaint with them about Vegas Joker on 22/11 and have nothing back so far apart from an auto reply when I filled in the complaint form on thier website.

    Mat
     
  38. Dec 5, 2006
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You can expect 110% out of eCOGRA. I've already given them the heads up on what's going on, as well as Microgaming. They are taking this very seriously.

    You also have to understand the wheat has to be divided from the chaff. There is player fraud involved, but there are legit problems as well. Perhaps a bit more patience is required.
     

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