VegasCountry Casino does not pay 2k$ win on thunderstruck

[Gaahl]

I have tried to remain professional in all the emails I have sent, maybe I stepped a little over the line in that mail but when they wrote "our decision will remain final." I got so frustrated.

As for spelling, I know my spelling isn't perfect, but I dont have any programs on my computer with english spelling programs. So I have to do the best I can based on what I learned at school. (Im not english)
Was it really that bad?

 

[Scooter7]

As for spelling, I know my spelling isn't perfect, but I dont have any programs on my computer with english spelling programs. So I have to do the best I can based on what I learned at school. (Im not english)
Was it really that bad?

I always remind myself that someone whose second language is English has a second language and I speak only English.

When my co-workers use poor English spelling and grammar, it's very important to note that most of them speak three or four languages to my one. That makes me the dumb one, regardless of my excellent English skills

As for the 'high risk' BS that the casino is claiming, how can a f***ing slot machine player be high risk when there's no skill component to playing a slot machine???

 

[vinylweatherman]

DumbStruck

I always remind myself that someone whose second language is English has a second language and I speak only English.

When my co-workers use poor English spelling and grammar, it's very important to note that most of them speak three or four languages to my one. That makes me the dumb one, regardless of my excellent English skills

As for the 'high risk' BS that the casino is claiming, how can a f***ing slot machine player be high risk when there's no skill component to playing a slot machine???

This was the bit that worried me the most. Even if a bonus was somehow at issue, I have not heard of a slots player on Thunderstruck being a breach of ANY terms on an MG casino. Their terms are designed to catch you out, they have three lines which translates as "slots and keno only".
This player's only sin was to obtain 4x Thor on a winline, it DOES happen, and so do 5 - it is not a reason to assume some kind of irregularity.

Their loss has given me the opportunity to install Casino Grand Bay, who have sent me a free chip through the post (twice!), and suddenly us Brits are not quite as "evil" as we were when the "yanks" could play - most odd!
It does not matter if I lose, or don't meet WR, it will p**s them off when I don't follow up with the match deposit, which I won't till they answer a question that has bothered me for a while, "Why were the Brits more evil than the Danes before, but are suddenly being mailed offers". My second question will be "who the $%^ gave you my snailmail address"!

 

[fatihkur]

You can expect 110% out of eCOGRA. I've already given them the heads up on what's going on, as well as Microgaming. They are taking this very seriously.

You also have to understand the wheat has to be divided from the chaff. There is player fraud involved, but there are legit problems as well. Perhaps a bit more patience is required.

If there is one suspect in some house the police is not going to arrest all those living in that house putting them all into the jail. And that is what this casino group doing: they sent similar emails to all the players living in different corners of the world and who won some money at their place and accuse them of fraud. And pay attention, they don't promise any investigation, they clearly state that you are a fraudster thus we confiscate your money and lock your account. My opinion: there is no any fraud or even fraud's suspicion involved. It is just this casino group's way to solve their temporary financial problems.

 

[Gaahl]

I have never been acused of fraud in any of the emails I have received. All they have told me is that they have labeled me as a "High risk" player. I have no clue what they mean by that. Is playing 9$ a spin and winning 2020$ what it takes to be labeled "high risk"?

What I find a little funny is what they wrote me in one of the last mails I received.

Please note that the Casinos Management reserves the right to close
accounts and to discontinue or cancel all promotions at any time, for
any reason whatsoever and without prior notice - as stated in our Terms
and Conditions.

They clearly state that they can close acounts, but not one place in their T&C is it written that they can refuse to pay out any winnings...

 

[fatihkur]

And I played World Cup slot 75$ a spin and won 5k. They sure hate me for that.

 

[AussieDave]

Their loss has given me the opportunity to install Casino Grand Bay, who have sent me a free chip through the post (twice!), and suddenly us Brits are not quite as "evil" as we were when the "yanks" could play - most odd!

Since the US sh#t's gone down I've also been getting a lot more comps and incentives too.

 

[GrandMaster]

Their loss has given me the opportunity to install Casino Grand Bay, who have sent me a free chip through the post (twice!), and suddenly us Brits are not quite as "evil" as we were when the "yanks" could play - most odd!
It does not matter if I lose, or don't meet WR, it will p**s them off when I don't follow up with the match deposit, which I won't till they answer a question that has bothered me for a while, "Why were the Brits more evil than the Danes before, but are suddenly being mailed offers". My second question will be "who the $%^£ gave you my snailmail address"!

Interestingly, I also got two Grand Bay installer CDs in the past two days. I am also wondering where they got my address from, since I have not had any dealings with the Grand Prive group.

 

[vinylweatherman]

Flood

Interestingly, I also got two Grand Bay installer CDs in the past two days. I am also wondering where they got my address from, since I have not had any dealings with the Grand Prive group.

This smacks of desperation flood marketing. TWO offers to each houshold knowing that only ONE acccount will be accepted.
Worse, the mailer states *Terms and Conditions apply, but NOWHERE in the entire package are these terms and conditions to be found. This is actually ILLEGAL under British trading practice, as the terms must be present at the point of sale, not dropped on you after you have parted with money.
They may claim that they are displayed in the software, AFTER you have already installed the damn casino. The package does not even say where a prospective client can even find the terms and conditions.
Lastly, why Britain in the first case, they used to HATE the Brits with the same venom they hated the Danes, now we are "good".
Has some miracle happend that means that British players are no longer going to "screw" the casino in their view, or are they so very desperate that they will take almost ANYONE, and do their level best to screw them AFTER getting them to deposit rather than shutting the door on them before they even enter.

After some digging I found one catch at least with their eZBonus - slots 100% of a 30x WR - fine; but (Table pokers....... 10% ) (Blackjack and all VP 2% ).
I don't think they intend ANY player to ever come out on top with the bonus. This casino is only any good for slots play with bonuses.

 

[tennis_balls]

After some digging I found one catch at least with their eZBonus - slots 100% of a 30x WR - fine; but (Table pokers....... 10% ) (Blackjack and all VP 2% ).
I don't think they intend ANY player to ever come out on top with the bonus. This casino is only any good for slots play with bonuses.

i don't think those terms are unfair at all since it's EZ bonus and the player can take his cash portion and walk at any time.

 

[vinylweatherman]

Way out of line

i don't think those terms are unfair at all since it's EZ bonus and the player can take his cash portion and walk at any time.

It is unfair NOT to disclose these terms in the mailer offering the 100 bonus sent by Snail Mail. There is not even a terms link on the home page, it is 2 levels down under eZBonus. Fairness can be judged when they allow a player to bet big and then withdraw without completing all the WR. Many casinos have eZbonus, but state ALL the WR must be done.
If these terms were detailed in the mailer, I suspect that the market they are after would respond far less favourably to the campaign. Players would then be able to see clearly how way out of line they are with the general industry standards, and perhaps choose to play elsewhere offering eZbonus.
If the bonus were played aggressively in order to counter the harsh WR, then the winnings will be voided under the other term relating to "bonus abuse". Even just playing slots is no longer safe at eCogra seal casinos, as the cases at Vegas Affiliates have shown, where making big slots bets seems enough to get accounts locked and investigated.

 

[terrellk11]

Even just playing slots is no longer safe at eCogra seal casinos, as the cases at Vegas Affiliates have shown, where making big slots bets seems enough to get accounts locked and investigated.

If betting $3 constitutes "big slots bets" then they really need to find a new business. My bets were all $3 (3 coins at $1 per coin).

 

[Gaahl]

Dear xxx,

The casino has confirmed that they will be processing your winnings today.

If you require any further assistance, please feel free to contact me.

Kind Regards,

Tex Rees

I wont jump into the roof before the money actually is in my Neteller acount, but I have high hopes for this nightmare finaly coming to an end now. I wil update later when(if) the money are in my Neteller acount. Until then, thanx alot Casinomeister and eCOGRA, without you two I proably never would have gotten paid.

 

[Gaahl]

Vegas Country has now paid me my thunderstruck win!

Thanx again to the casinomeister, the casinomeister comunity and Tex Reese at eCOGRA. Without you I would never have been paid. I have personally learned the lesson that from now on I wil only play at the extremly big sites like 32Red ect. I think it is a shame that casinos treat their customers like this and I think eventually it wil only come back to haunt them.

Merry Christmas to you all.

 

[bb1webs]

Hi Bryan,

Just stopped in because I heard you'd put Vegas Affiliates on the "shit list".

after reading your statement about them I was both angry and saddened that they've proven to have sunk to such depths.

Like you; I've supported their casinos for some time and now am faced with having to yank their links.

What a bunch of sorry rocket scientists that must currently be managing the casinos. Its absolutely outrageous that they don't even have enough interest in protecting their repuation to bother to address you when attempting to contact them ... in an attempt to save their obviously not-worthy butts.

well anyway someone brought this to my attention and I just wanted to say that once again sir; I very much admire the fact that you are both understanding that shit happens (thus the attempt to contact them to get this righted) and firm enough to do the right thing when it has become apparent this casino group is either so uncompetently managed that there is nobody present to step up; appreciate your effort on their behalf: and make the situation right - or else they just flat don't care anymore about the (for the most part) decent reputation they've managed to accumulate over the past 5 or 6 years.

I couldn't be more disgusted at their lack of interest over said subjects and am even more pissed at them for making me spend my Sat chasing down their links.

Again Bryan, ... kudos for your bothering to care and setting an example because I so much agree ... online casinos must be held to a level of integrity that is at least parallel to that of their real-world sisters. Nothing less is acceptable.

and since I may not make it back around before Santa visits: as much as I wish I had time to do so ... I'll take this op to say ...

Happy Holidays all.

 

[VegasVIP Lounge]

A Statement From The Minivegas Group

The Minivegas Group of which the Vegas Joker and Vegas Country Casinos are members, has issued the following statement:

The Minivegas Group would like to express its sincerest regret over a recent dispute that has arisen between the Casino Group and a number of players that are known to have been partaking in what can only be described as exploitative and abusive playing activities.

Following an in-depth investigation of this case, the Minivegas Group initially took the decision to lock the offending player's accounts and refund their initial deposits.
Although the Minivegas Group knows that this was the correct and just response to the actions of the players in question, criticism from the wider gaming community has prompted it to reappraise its recent actions. In turn the Minivegas Group has decided to pay the offending players their winnings. The Minivegas Group would like to emphasise that the circumstances relating to this case are quite different from any other that it has encountered before. The casino group cannot release full details relating to this case due to the implications it holds for its partners and for the wider security of the Casino.

The players involved in these illegitimate playing activities have been both highly organised and inventive in their methods. Therefore, although their accounts will be reopened and winnings paid, the Minivegas Group reserves the right to take whatever actions it sees as necessary should these players display any further signs of engaging in exploitative playing activities.

Finally, the Minivegas Group would like to once again emphasize that it pays millions of winners every year without delay or hassle. It is a fact that wherever the Casino Group has made a genuine error, it has always done all that it can to compensate the players in question.

 

[wolfman]

We read that in another thread a couple of days ago. What are you trying to achieve by copying an old post into multiple threads? A very poor and ill-thought out response to all the questions that have been asked since you posted it the first time.

 

[vinylweatherman]

Bump

I noticed these threads were beginning to die down, perhaps the Rep wanted to reignite the controversy by adding the same worthless statement that caused the flood of indignation last week to ALL the threads on this matter.

If I commit no Fraud, nor Bonus Abuse, nor Scam, HOW can I be certain that I will not be "investigated for illegitilate play" if I happen to end up with 4 Thors in the bonus round like I had at Casino Action - this seems the only reason that the 2K Thunderstruck win was denied, and then paid after "pressure from the wider gaming community".

This secrecy over an issue that is apparently NOT FRAUD is unacceptable. If it IS fraud, say so, and the need for secrecy is understood, but if it is NOT fraud, then there may be cause for worry, as in the earlier "English Harbour" case, which started with efforts to keep things quiet, but ended with an uncomfortable admission that all was not right.