Hi,
Thank you all for taking the time to discuss Minivegas.
As the client states, we do our utmost to pay players the method they have chosen, however we do state very clearly that this is not always possible, due to various reasons.
The Casino will always try to pay your winnings in the requested way, but it reserves the right to offer other refunds methods when a certain withdrawal method is not available for any reason. In such cases, you will be advised and will need to choose an alternative method.
This phrase is on all our sistes under the Withdrawal page.
I would like to point out that the Casino has been in constant communication with the client, all emails were dealt with in a timely manner from E-Processing Service. No delays were experienced in how the cashin was handled and all the processing was made crystal clear, fact that we feel is of the most importance.
We trust that the customer has received his cashins within the advised time, Minivegas will do its utmost to satisfy any request, however when it's not possible we will contact the customer and try to find the best way to refund them.
I urge any player that has an issue with Minivegas to get in touch personally with either their Customer Service, which is second to none, or myself, this will insure a prompt response to issues.
Regards,
Natalie
You have not really added any thing to the discussion. Withdrawals to Neteller should NEVER present a problem to a merchant who is able to accept Neteller as a deposit method. Citing "various reasons" is pointless, the only reason I can think of for not paying by Neteller is "bloody mindedness".
I used to play at MiniVegas, and deposited with Neteller, and NEVER had any problems being paid that way, so WHY are there problems now? What has changed? Have Neteller restricted your merchant account as per their Merchant terms as to verification and anti-moneylaundering?
I do NOT play there any more, mainly due to all these reports of problems, and in particular this issue about not being able to pay back to Neteller.
I recently had a cheque for some 9000 vanish in the post, and it took nearly a month to recover it, and this was the UK Royal Mail
It is any wonder that players just HATE the prospect of being paid by cheque, and why it is important to be CLEAR and HONEST to each individual player as to how that can, and cannot, be paid BEFORE they deposit.
Whenever I hear of ANY casino claiming to be unable to pay out via any of the webwallets, yet accept deposits from them, I avoid like the plague, as the most likely explanation is the one I mentioned above, the webwallets WON'T LET THEM due to some "problem" with their processor not meeting requirements to run an unrestricted merchant account. This MAY indicate a cashflow problem at the casino, OR it may indicate that the casino have had to resort to using a "sub-prime" processor, often the case where they still accept players from the USA.
A similar problem affected many Playtech casinos a while back, and some of the reps have "spilled the beans" that the problems were because they were not allowed to fund their webwallet merchant accounts until they had passed certain verification procedures, which became a problem when Playtech dragged their feet over providing documents that THEY had to provide in order to get their operators verified.
For players in the UK, and even much of the EU, there should NEVER be a "reason" for not paying them out via a webwallet recognised by the UK's FSA if they have previously used this method to deposit.
The rep may want to explain these "various reasons", but there seems to be an unwillingness to do so, which is why I fear the worst, rather than some minor temporary problem.
