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Vegas Slot Casino withdrawal

Discussion in 'Casino Complaints - Non-Bonus Issues' started by KariRunk, Dec 21, 2007.

Tags:
    Dec 21, 2007
  1. KariRunk

    KariRunk Dormant account

    Occupation:
    .
    Location:
    EU
    I made a account to Vegas Slot Casino, deposited using Neteller, played a while and won a little. After making a withdrawal first they require me to send them some documents to verify my account, I do that and then I get mail saying that they are currently unable to offer Neteller withdrawals. They clearly state in their page that Neteller is available as withdrawal option and since I made deposit using in it would only make sense to be able withdraw with it also.

    Alternative options they offer in that mail are Wiretransfer (25 fee) and Check (also around 25 to cash it in my country).

    Yes they have ""the Casino will always try to pay your winnings in the requested way, but it reserves the right to offer other refunds methods when a certain withdrawal method is not available for any reason. In such cases, you will be advised and will need to choose an alternative method"." in their T&C.

    But I'm just wondering since they dindn't give me any reason why it's unavailable, that are they just trying to stall the payment?
     
  2. Dec 21, 2007
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I see that your profile states your location as "Moon". Could you clarify that a little? It may be that Neteller is not an option and that the casino is legitimately trying to find alternatives for you.
     
  4. Dec 21, 2007
  5. KariRunk

    KariRunk Dormant account

    Occupation:
    .
    Location:
    EU
    They mention Neteller in their webpage as available withdraw option, and since there wasn't any problem depositing using Neteller, it sounds weird that it doesn't work both ways. And when I asked for the reason couple times and all I got was "This is our final communication to you"

    Haven't played much online and don't know if this is common practice for online casinos?
     
  6. Dec 22, 2007
  7. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    Being reluctant to send withdrawals via Neteller is a common issue with the MiniVegas group. It's been discussed before on the forum (you can find the thread with a search), and I have a related warning on my site.
     
  8. Dec 22, 2007
  9. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    They did this to me also. I think its a very common practice at the minivegas group now. They do not pay to ANY online wallet. The first time they told me they can pay to click2pay (neteller deposit). More recently the only withdrawal options are check and wire transfer. Wire also costs money. Im not complaining about my personal situation but the big picture. They should either take off the other withdrawal options or START PAYING with the options listed.
    I can somehow accept that they do this to first time customers, but not to people who have been playing there for long.

    -kavaman
     
  10. Dec 22, 2007
  11. KariRunk

    KariRunk Dormant account

    Occupation:
    .
    Location:
    EU
    Ok, so it's not only me.

    Anyone have clue why they do this? Just to make it harder to withdraw and hoping that people give up and keep playing instead of withdrawing? Any ideas?
     
  12. Jan 10, 2008
  13. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    Did you ever get paid?

    I've been waiting 6 weeks for payment
     
  14. Jan 11, 2008
  15. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
    You hit the nail on the head. Add being able to stall on making payments to your list.
     
  16. Jan 11, 2008
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    There's been a second thread started on these guys. Time to see if we can't get the rep's attention on these.
     
  18. Jan 11, 2008
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Apologies for the derailing but arent we getting too many complaints against MG casinos these days. They used to be good but....... maybe their player base has really shrunk too much over the past year.
     
  20. Jan 12, 2008
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Now that the OP has changed the location to "EU", it is clear as crystal that MiniVegas are talking Bullshite, whatever the rep now says. Neteller can offer services throughout the EU, and this is due to EU wide trade laws. Since the player deposited using Neteller, MONEYLAUNDERING rules REQUIRE the casino to refund at least the deposit back to Neteller.
    It would be great if a fraudster got hold of someone's Neteller account, dropped the lot into MiniVegas, played a little (in the correct currency of course) and was told they had to withdraw it all by an alternative method - they would be laughing, and when the original owner of the stolen funds found out what had happend, MiniVegas would be up on criminal charges for assisting the laundering of the money by not adhering to the rules regarding the prevention of money laundering.

    They also mislead players by keeping these up as withdrawal options in their banking terms and conditions, the VERY SAME terms and conditions they use to justify voiding the winnings of players who simply play in the wrong currency. It is THEY that need to be "responsible" and read the "terms and conditions" set out by the international community for the prevention of money laundering, or it will be more than their winnings that will be "confiscated" by the courts, it could be their liberty.

    I think they need their own "withdrawal" reversed, the one from the rogue pit, after the fuss settled down from last year.
     
  22. Jan 12, 2008
  23. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    The UK money laundering regulations can be found at You must register/login in order to see the link.. There is nothing in there that says that the casino has to refund the players deposit to Neteller. The rules are primarily concerned with establishing the identity of customers and with reporting large or suspicious transactions. Refunding to the original deposit method, of course, reduces the casino's exposure to fraud, but it is not a requirement, and there is a reputable casino that will happily pay me by cheque after a Neteller deposit.

    Money laundering means transactions involving the proceeds of crime. It is legal to deposit by one method and to withdraw by another if the funds are from a legal source. Money laundering regulations are a good excuse for companies to do or not to do certain things, very much like data protection.
     
    1 person likes this.
  24. Jan 12, 2008
  25. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Thank you for clarifying assuming you are correct as I have recently been very confused pursuant to some recent posts and what is left of my cranial area gets even more confused when I have sought a simple clarification elsewhere.
     
  26. Jan 13, 2008
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That is interesting, as these same moneylaundering laws are used to justify casino's insistence on repaying to the initial deposit mechanism. Are we to therefore assume they are all liars, or that they can't read and understand terms & conditions themselves, and got it all wrong.
    In this case, why would MiniVegas choose to increase their exposure to moneylaundering by insisting on paying out by methods other than the deposit method?
    This case could well set a precedent against those casinos that still claim they have to pay back to the method of deposit - they can now be challenged on the grounds they are quoting a law that only exists in their imagination. They like to blame outside regulations as it gets them off the hook, but they will now have to start admitting this is nothing more than their own rules.
     
  28. Jan 29, 2008
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hmm, looks to me like these issues are being ignored by the rep here, VegasAffiliates. I see they log in, presumably reading these threads (which I've PM'd them about) but no response and no action as far as I can tell.

    At this point we have at least three threads concerning problems with casinos in their group and two PABs if I recall correctly. I've PM's and emailed and get nothing. If this keeps up we may end up Rogue-ing the bunch of them.

    VegasAffiliates, are you listening?
     
    2 people like this.
  30. Feb 4, 2008
  31. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Hi,

    Thank you all for taking the time to discuss Minivegas.

    As the client states, we do our utmost to pay players the method they have chosen, however we do state very clearly that this is not always possible, due to various reasons.

    The Casino will always try to pay your winnings in the requested way, but it reserves the right to offer other refunds methods when a certain withdrawal method is not available for any reason. In such cases, you will be advised and will need to choose an alternative method.
    This phrase is on all our sistes under the Withdrawal page.

    I would like to point out that the Casino has been in constant communication with the client, all emails were dealt with in a timely manner from E-Processing Service. No delays were experienced in how the cashin was handled and all the processing was made crystal clear, fact that we feel is of the most importance.

    We trust that the customer has received his cashins within the advised time, Minivegas will do its utmost to satisfy any request, however when it's not possible we will contact the customer and try to find the best way to refund them.

    I urge any player that has an issue with Minivegas to get in touch personally with either their Customer Service, which is second to none, or myself, this will insure a prompt response to issues.

    Regards,
    Natalie
     
  32. Feb 4, 2008
  33. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    Natalie, did you REALLY say that???? O M G
     
  34. Feb 5, 2008
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You have not really added any thing to the discussion. Withdrawals to Neteller should NEVER present a problem to a merchant who is able to accept Neteller as a deposit method. Citing "various reasons" is pointless, the only reason I can think of for not paying by Neteller is "bloody mindedness".

    I used to play at MiniVegas, and deposited with Neteller, and NEVER had any problems being paid that way, so WHY are there problems now? What has changed? Have Neteller restricted your merchant account as per their Merchant terms as to verification and anti-moneylaundering?

    I do NOT play there any more, mainly due to all these reports of problems, and in particular this issue about not being able to pay back to Neteller.
    I recently had a cheque for some 9000 vanish in the post, and it took nearly a month to recover it, and this was the UK Royal Mail:what: It is any wonder that players just HATE the prospect of being paid by cheque, and why it is important to be CLEAR and HONEST to each individual player as to how that can, and cannot, be paid BEFORE they deposit.

    Whenever I hear of ANY casino claiming to be unable to pay out via any of the webwallets, yet accept deposits from them, I avoid like the plague, as the most likely explanation is the one I mentioned above, the webwallets WON'T LET THEM due to some "problem" with their processor not meeting requirements to run an unrestricted merchant account. This MAY indicate a cashflow problem at the casino, OR it may indicate that the casino have had to resort to using a "sub-prime" processor, often the case where they still accept players from the USA.

    A similar problem affected many Playtech casinos a while back, and some of the reps have "spilled the beans" that the problems were because they were not allowed to fund their webwallet merchant accounts until they had passed certain verification procedures, which became a problem when Playtech dragged their feet over providing documents that THEY had to provide in order to get their operators verified.

    For players in the UK, and even much of the EU, there should NEVER be a "reason" for not paying them out via a webwallet recognised by the UK's FSA if they have previously used this method to deposit.

    The rep may want to explain these "various reasons", but there seems to be an unwillingness to do so, which is why I fear the worst, rather than some minor temporary problem.
     
  36. Feb 5, 2008
  37. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    MiniVegas

    I am certainly not an industry insider nor do I have any inside information about VegasAffiliates except my personal experience as a customer over the last 4 or 5 years. It seems to me they are in damage control mode right now.
     
  38. Feb 11, 2008
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The rep has asked for account info from the OP who hasn't been around here for almost a month (as far as the login stats indicate). If we don't hear something soon we'll have to stale-date this one.
     

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